Sept’s Employee of the

Month:

What’s Inside:

Monthly Newsletter

Start-up 1

Training 2,3

Employee of the Month

4

Recognition 5-7

Anniversaries 11

Birthdays 14

Pay Calendar 16

Employment Standards

17

September

Volume 4

60 Modern Road, M1R 3B6 Toronto, ON

1-888-643-0333 www.primaryresponse.ca

Start-up Thank you to all PR Guards for the massive effort on another successful start-

up! Our continued success is not possible without a great team. More pictures

in the Employee Recognition section PG 7.

Primary Responder - September

We’ve been focusing on Site Specific training

in September & thank all participants for their

hard work. We’ll be releasing a new training

calendar in the near future. If you have a

specific question about PR training please

email: training@primaryresponse.ca.

Page 2

Follow us on

@primary response

Have some great photos?

We’d love to see them!

Share them at:

newsletter@primaryresponse.ca

Page 3

Primary Responder - September

15

Security Self Protection—The Immediate Recall High-Stress Combative Program focuses on transmitting the following skills

in a short-duration/high retention training format: The focus is upon using a Tactile Method of contact triggering Nervous Sys-

tem Defensive Responses which lock-up attackers’ mind like hitting the keyboard too many times locks up a computer

Non-Violent Crisis Intervention—With a core philosophy of providing Care, Welfare, Safety and Security of every-

one involved in a crisis situation, the program’s proven strategies give human service providers and educators skills to

safely respond to various levels of risk behavior while balancing the responsibilities of care.

Legal Authorities/Effective Communications—Security Operatives may be called upon to exercise a variety of legal

authorities of arrest, detention, search, seizure, inspection, use of force, Charter of Rights and Freedoms, etc. This ses-

sion will review the sources and extent of such authorities and the legal confines within which they may be exercised.

Diversity, Inclusion & Intercultural Competence—Discussing diversity and inclusion challenges each of us to man-

age differences in values, beliefs and assumptions about human nature. These differences can sometimes make it diffi-

cult for people to learn from each other.

Response to Emergency Situations—Security Operatives are expected to react to the unexpected, to minimize the neg-

ative impact caused by emergency situations occurring at the work site. They may be called upon to perform a myriad

of duties throughout disaster or emergency situations

Mental Health First Aid—Mental Health First Aid (MHFA) is the help provided to a person developing a mental

health problem or in a mental health crisis. The First aid is given until appropriate professional treatment is received or

until the crisis is resolved.

Are there any training courses you’d like to see? We’d love to hear your thoughts at:

newsletter@primaryresponse.ca

I would like to nominate SG Janusz Zawierucha from sheridan Trafalgar campus. Janusz is always early for shift start, most times starting to help out before his shift begins. Janusz is always keeping busy well at work patrolling with various vehicles or issuing tickets in parking areas. I have observed numerous occasions where he is ask to perform an extra duty not even in his scope of a parking guard and Janusz always answers with no problem. Janusz then will perform the task at hand quickly with a smile always on his face. So please take SG Janusz Zawierucha to consideration for employee of the month.

Matthew Caswell,CPO|Client Service Supervisor

Employees of the Month

2016:

Jan—Robert Dreni

Feb—Michael Adekolu

Mar—Colin Taggart

Apr—Noel Allen

May—George Schnare

June—Reditha Castillejos

July—Chuck Newton

August—Leagh Pagel

September—Janusz

Zawierucha

Page 4

Do you have an outstanding co-worker that you want to nominate for the employee

of the month?

Forward all nominees to:

newsletter@primaryresponse.ca

Primary Responder - September

Congratulations Janusz on winning September’s Employee of the Month. We’ve

heard lots of great things, keep on representing PR to the fullest!

Page 5

We have a great team of employees at PR & we aren’t the only ones who’ve noticed!

Primary Responder - September

Good Morning Doug:

I wanted to say “thank you” for all your assistance yesterday. The efficiency in the way you and your team responded to the situa-

tion yesterday was remarkable. Great work – Thanks again!

Have a lovely day.

Assessment Specialist

Join & follow our professional network on

Primary Response Inc.

I also wanted to say thank you. The team did an excellent job Saturday! We really appreciated all the effort put in, to ensure that we had appropriate coverage and that each guard understood their role. It was great that you and Haik were here to ensure that the team was here! and that they performed their duties. Matthew was great too. Really pleased that he was able to work the event and then volunteered to stay late with some of the other guards to ensure that everything went smoothly at LinX. And things did run smoothly!! I was really proud of our team!

Department of Public Safety Humber Institute of Technology & Advanced Learning

Page 6

Primary Responder - September

I wanted to bring forward and recognize two of your security guards for an outstanding job; Security Dispatcher Cindy Robertson and Security Operative Matthew Katerberg. On Monday September 19th, I was moving some equipment in our Police Foundation Fitness Facility when I broke my nose. I was escorted to security where I met Cindy and Matthew. They must both be praised for their level of professionalism and quick think-ing during this medical incident. I appreciate their assistance.

Program Coordinator/ Professor

Good morning,

I would like to take the time to recognize Harkirat Singh for his amazing work while working at Primary Response. He always en-

courages guards and coaches them when necessary. He never complains when asked to do other tasks aside from his mandatory mo-

bile runs. He is well spoken and has a positive attitude. His deportment is outstanding and is an example for others to follow. I

want him to know to keep up the great work and a job well done.

Thanks & Regards,

Mobile Dispatch Supervisor

Good afternoon

In our business we find too often that people rarely take the time to acknowledge when a good job is done or when there are good

people.

Today I am writing for that very reason. It is in regards to Anita Rana in your scheduling department.

She is such a happy, respectful and most importantly helpful person. Each time I call her she always answers with a smile/giggle and

responds to my queries immediately.

Anita represents Primary Response in a very positive manner.

We have had some ups and downs here at JCM but I can honestly say that the “team” which includes Richard and Greg along with

Anita has been a great team and I am very grateful for them all.

Greetings!

I wanted to take a moment to share with you the very appreciated actions of one of the concierges we have on staff here at One City

Hall, Dave Haddleton.

It was past midnight and I was suffering quite badly from food poisoning. Among other things, I was experiencing extremely painful

abdominal cramping and I could barely stand. But as I had no medicine to help me I had to get dressed and try to make it to a 24

hour pharmacy.

As I made my way through our lobby in the middle of the night, Dave saw me visibly struggling and asked if I needed help. When I

mentioned that I had food poisoning and needed to get some Gravol, Dave immediately ran back to his knapsack and pulled out an

unopened bottle of Gravol. He handed it to me and told me to keep it until I felt better. He wouldn't even take any money for it.

As a result I didn't have to venture out in such a vulnerable state. I went back home, took the Gravol Dave gave me, and the ab-

dominal pains as well as all the other food poisoning symptoms subsided.

Dave Haddleton has always been a very professional stand-out concierge in his many years with us, and I continue to be grateful for

all his hard work during this time. I am also so very thankful for his kindness and care in my time of need.

We are all very lucky to have him here at One City Hall.

Sincerely,

Owner & Resident

Page 7

Primary Responder - September

Have some great photos?

We’d love to see them!

Share them at:

newsletter@primaryresponse.ca

Page 8

Primary Responder - September

Primary Responder - September

Page 9

16 Years!

Grant Belanger

Eric Lizotte

9 Years!

Carolyn Palmer

Fatima Romijn

Abdool Samad

8 Years!

Grazia Caravatta

7 Years!

Ravi Kapil

6 Years!

Nixon Masih

Ashok Sharma

5 Years!

Mohamad Abou El Nasr

Rickey Curcic

Sheldon Layefsky

Jasbir Mangat

Bahadur Manhas

Matthew McCoy

Steven Miranda

Janardhanan Balachandran

4 Years!

Ruhul Chowdhury

Shamim Imtiaz

SM Rezaul Islam

Aluko Keyi

Gordon Li

Marjan Taneski

3 Years!

Alicia Arthur

Gurbachan Chumber

Regis Dushime

Tegegn Geribo

MD Reazul Haque

Obaidul Islam

Alexander Makins

Girish Kumar Ohri

Paramjit Penfer

Muhammad Adeel Raja

Huzefa Shaikh

Apinder Pal Singh

Kevin Takechand

Dariusz Tezcar

Wahib Wardak

Janusz Zawierucha

2 Years!

Thuwaarharan Kandasamy

Morgan LeClair

Rudolf Outar

Andrew Park

Anitha Rao

Jahirul Salim

Awais Shah

Stephen Thurtell

Laxmavarnan Sripathinathan

Don’t forget to connect with or like us on

https://www.facebook.com/PrimaryResponseInc

Primary Responder - September

Page 10

1 Year!

Abdullah Abdrabo

Divya Arneja

Roman Arsentyev

Muhammad Aslam

Sandy Aulakh

Danial Azeem

Rayan Barnett

Khaled Begum

Tobi Bello

Nouman Bhatti

Bhavika Bhavika

Tristan Bishop

David James Blair

Pawandeep Chouhan

Shafkad Chowdhury

Jevon Clarke

Mubeen Dar

Lovepreet Deol

Bhikhala Dholiya

Mukhtar Dost

Robert Dreni

Emmanuel Enotemwonwan

Zeeshan Faisal

Nusrat Fatima

Sheron George

Shamik Ghose

Karandeep Singh Gill

Johaen Gnanakumar

Abhaygiri Goswami

Talal Mohammad Hayat

Robjit Singh Hayer

Kevin Henry-Peart

Andy Hoang

Iftikhar Hussain

Herison Ilyas

Muhammad Iqbal

Jessica Ispanya

Vanessa Ivenso

Lubert Jeyakumar

Asha Johnson-Brown

Ranae Anique Jones

Baljot Kaila

Jaskirat Singh Kalsi

Najmuddin Kamaluddin

Kapil Kapoor

Fitzroy Keslow

Zeeshan Khadim

Asim Khan

Faraz Khoshbakhitan

Liban Klalaf

Nino Kotorshvili

Lovish Kumar

Kennedy Kumordzie

Maqbool Lanewala

Jenny Legere

Dana MacAdam

Crystal Macrae

Attaf Malik

Jimmy Malish

John Minta Manu

Uche Martins

Charlene McArthur

Hussein Mohamed

Ahmed Mohamed-Nur

Shanika Morgan

Hasan Morshed

Paul Munkoh

Jehanzaib Naeem

Vasu Narula

Anthony Nunes

Friday Nwaozuru

Ahmed Patel

Monique Patricio

Stephanie Pessoa

Muhammad Ammar Qadri

Mohammad Quidwai

Rajat Rana

Rajieanth Ratna

Rabishan Ratnam

Anthony Reid

Donavan Rideout

Ibrahim Sahal

Abdelelah Salih

Sabarivasan Sankar

Daniel Scharfenberg

Eric Alexander Sealy

Mahendra Seewoogoolam

Arshad Shafi

Sarfaraz Shaikh

Sajjad Shakeel

Sourabh Sharma

Donna Simpson

Amandeep Singh

Gurdeepak Singh

Gurpreet Singh

Harmanpreet Singh

Kaptan Singh

Nanveet Singh

Prabhjeet Singh

Satinder Singh

Malcolm Xavier Smith

Gesavan Sritharan

Oneil Stewart

Maria Tauqir

Arun Thulasinathan

Muhammad Ullah

Andrew Uren

Andy Yared

Abu Zafar

Alwan Abdullahi-Ibrahim

Mykola Aleksandrovskyy

Michael Ankapong Mensah

Chesney Gordon-Williams

Najibullo Khudoi Nazar

Primary Responder - September

Primary Responder - September

Page 12

You are paid every second Friday for the previous two-week period which runs from Monday to Sunday

inclusive. We do not hold back pay.

Page 13

Primary Responder - September