ser vice - Best Lawn Care Business Software | Real Green ...... · • Schedule mowing, snow plowing, pest control and other services • Detailed contact history (letters, marketing

1.800.422.7478 RealGreen.com

ser vice ASSISTANT©

cloud solution

Anytime, Anywhere.Access on Any Device!

All contents © 2014 Real Green Systems™. All rights reserved.

What are the benefits?

• Remote access on any mobile device or desktop

• Detailed customer information

• Schedule unlimited programs and services

• Full and permanent account history

• Schedule mowing, snow plowing, pest control and other services

• Detailed contact history (letters, marketing campaigns and call log entries)

• Customized note fields • User-defined call ahead

• Detailed property inventory, such as grass type or common pests

• Specific service hold & cancel reasons

• Customer flag codes

• Account balance information

What is Service Assistant® Cloud Solution?

Service Assistant Solution is the foundation to any successful service driven business. It is accessible from your home, vehicle or office with seamless 24/7 access. It works on any device platform – from apple to windows. The software not only automates daily operations but it also helps with marketing! From detailed customer storage, contact information, invoicing and so much more. Service Assistant is your complete software package to grow your business!

service ASSISTANT©

cloud solution

Expanded functionality with addition of other “Assistant” lines of products.


The integrated sales and contact management system, known as “contact manager,” allows you to track communication with your customers improving response time and customer satisfaction.

Customer database performs a "neighbor search" for previously measured or active customers on the same street or even the same postal carrier route.

"Measure" properties online in seconds using high resolution imagery and precise measuring tools.

Measurement Assistant required

In states that require “neighbor pre-notification,” build a list of your customers’ neighbors that will need to be notified of upcoming applications. (Required in New York)

Using our Mobile Technology, you are able to generate valuable management information, such as "technician truck tracking" reports along with maps that show you where your trucks have been all day.

Perform customer duplicate detection, enter in new prospects, customer estimate measurement, or a rejected lead in seconds with the “quick data entry” utility.

With our “suggested service price” button, quote a price for any service you offer with just a click of the mouse.

The "prepay calculator" eliminates manual calculation errors and ensures the quoted amount matches Service Assistant©'s prepayment requirements.

How will our software help your service company?


"Mapping Assistant" pinpoints a customer’s location on a map and records key information to store for future use.

Mapping Assistant required

Copy all relevant customer information (name, address, etc.) by clicking the “copy to clipboard” button, then paste it into outside applications such as an email or Microsoft Word.

Generate a “customer list by distance” that displays the neighbors via a map. This feature significantly improves “neighbor marketing” and is great for creating a list of possible referrals.

Mapping Assistant required

Advanced "scheduling" tools allow you to set dates and times for services. View color-coded calendars by distance, service, routes and more.

Create “report favorites” so you can run any number of reports by clicking a single button. There’s no need to refresh report criteria, as the "favorites" does this for you!

Keep track of account changes, when they are made and by whom with "change log."

Track an employee’s hours with our built in "time clock" feature. The feature allows you to see when an employee clocks in and out, as well as keep track of vacation days and sick days.

"Print" work orders, prepay letters, collection letters, contracts, postcards, WDI/WDO and more.

How will our software help your service company? cont.


Built-In Contact ManagementSales • Collections • Customer ServiceCustomer service is the foundation of any successful service industry business.

Service Assistant© Cloud Solution offers a user-friendly, detail-oriented contact

management system, known as the “Contact Manager.” Contact Manager offers

as much detail as possible, keeping you current on prior contacts with

any customer. Each contact is time stamped with the date, time and

customer service representative who spoke with the customer.


Document Management feature in Service Assistant© Cloud Solution links all communications with each customer. It archives documents giving you added security. All documentation is trackable and easily retrieved. Scan paper documents using a scanner and link your document while saving on paper storage. Link any work product, photos or landscape designs directly to the customer.

Select one of the Master Documents

Click to record voice, scan, link a file, view, print, or email

service ASSISTANT©

cloud solution


Load customer correspondence you send on a regular basis into Master Documents. With just a few clicks, create a customized mail-merge document. Link it to the customer and you are ready to print, or send an email.

The Document Manager and Master Documents make it easy to fill out

WDI/WDO or state regulation forms… Let Service Assistant© do them for you!


service ASSISTANT©

cloud solution

Master Documents

• WDI / WDO Documentation (for Pest Control)

• Estimate Cover Letters

• Customer Thank You or Referral Letters

• State Regulation Documentation

• Landscaping or Pest Service Contracts

• Service Confirmation Letters

Use the “Automatically Link” feature to link batch letters. For example:

PrePay or Renewal letters


The Scheduler in Service Assistant© Cloud Solution allows for setting appointment times and dates. View dates, times and distances of other scheduled services when setting an appointment for a customer.

The screens also show stops, revenue, man-hours and more. Move or place the appointment by clicking and dragging the customer to another day or time.


“I strongly recommend Real Green software. The ease of set-up/ start-up, and usability, in addition to technical support is outstanding. The more we use and become familiar with this software the greater the capabilities become apparent. We especially like that we set the

parameters to fit our particular needs, so it's tailor-made to our business.”– a-Perm-o-Green, Wichita Falls, Texas

service ASSISTANT©

cloud solution


Everything you need toGrow and Manage

your business.

Our other products and services designed to help you streamline operations

and increase your business growth:

Mapping Assistant©

Measurement Assistant©

Referral Assistant©

Customer Assistant Websites©

Automated Marketing Assistant

Direct Mail

Marketing List Services

Custom Design & Printing


Call one of our Business Consultants today to get started!

1.800.422.7478

ser vice ASSISTANT©

cloud solution

Anytime, Anywhere.Access on Any Device!