Book Car & Bike Servicing Online

Sr. No: ________________

Survey Date: _________________

Su

Service Center Name: __________________________________________________________________

Address: _____________________________________________________________________________

_____________________________________________________________________________________

Service Center Type: Two Wheeler Four Wheeler

Two Wheeler / Car Company Brand :

Bike Bajaj Hero Honda Suzuki

Yamaha Royal Enfield TVS Other

Car Maruti Suzuki Hyundai Toyota Honda Ford

Chevrolet TATA Mahindra Renault Other

Authorized Service Center: Yes No

QuestionNo.

Question Answers and details

1. How many numbers of bikes you serve daily?

75 + 50-75 25-50 0-25

2. What is the approximate total fee of the servicing?

5000 + 1000-5000 501-1000 0-500

3. What machines you have for servicing?

4. How many people work in your service center?

50 + 30-50 10-30 0-10

5. What kind of people come for servicing, e.g. IT people, locals, etc?

Locals Businessmen IT Don’t Know Other

6. How much time they are ready to wait to get their bike after servicing?

2 Day 1 Day 6-8 Hrs 2-5 Hrs

7. What are their common complaints about servicing?

Servicing not done properly Too much fees Vehicle not delivered on time Too much time taken for servicing More Service charges Any other Other

8. How much time it takes to complete servicing?

1 day 6 Hrs – 8 Hrs 3-5 Hrs 0-2 Hrs

9 Are you using any software for your daily business?

Yes No If yes (specify name)

10. Are you sending SMS to customer for upcoming servicing? If yes, how?

Yes NoIf yes, please specify how

11. Will it be helpful if you get software which will do online booking, SMS for you?

Yes No

12. What features do you need in this software?

SMS Payment (Net banking, credit card) SMS Reminders Billing If others, please mention

13. How much you are ready to pay per month for such kind of software?

4000+ 2000-4000 1000-2000

14. If you are using any software how much you pay monthly for such software?

4000+ 2000-4000 1000-2000

15. Do you have website for your servicing center?

Yes No

16. Do you need online servicing booking website or application?

Yes No

17. For what other purposes you need software?

18. How you do marketing of your servicing center?

Paper advertisements Banners Pamphlets Internet Mobile e.g SMS If others, please mention

19. Do you know from which area they are getting most of Business?

Yes No

20. If you know this, will it be helpful? Yes No21. How do you order spare parts? Own Spare parts shop

Phone call Internet Online Order If others, please mention

22. How frequently you order spare parts? Monthly Weekly Daily

23. Do you buy an application which will also help you to order spare parts online?

Yes No

24. Do you know any application in market who takes online servicing booking?

Yes NoIf yes, please specify

25. If yes, how much they charge? 4000+ 2000-4000 1000-2000 No information

26. Do you provide pick and drop facility? Yes No27. Which brands bike do you serve? E.g. Bajaj,

Hero, etc.Bike Car Bajaj Maruti Suzuki Hero Honda Honda Hyundai Yamaha Toyota TVS Ford Royal Chevrolet Enfield TATA Suzuki Renault Mahindra Other Other

28. Do you provide servicing to High end bikes? Yes No29. How many number or percentage of people

does servicing regularly? 50 % + 30 % 20 % 10 %

30. Are people doing servicing regularly? Yes No31. Do you use JustDial? Yes No32. If yes, how much you pay to JustDial? 4000+

2000-4000 1000-2000

33. How do you take payment? Credit Cards Net Banking Cash Other

34. Do you accept servicing payment through credit card?

Yes No

35. Do you provide any discounts and offers? If yes, when and how frequently?

Yes NoIf yes, please specify

36. How do you record customer’s feedback? Feedback register Don’t Know Any other

37. How do you communicate with the customer for any offers or servicing requests? Using chat application?

SMS Phone Call email Any Other

38. What kind of works you do more? E.g. more servicing than repair, etc?

More Servicing More Repair Both equally

39. What facilities do you have? E.g. washing center?

40. Do you use mobile internet? Yes No41. Do you use any android mobile application?

If yes, for what purpose? Yes NoIf yes, please specify

42. If you want to be a partner of Servicingo, then which permissions do you need to take and from whom?

Company Permission Service Center Owner Permission Service Center Manager Permission Don’t Know Any Other --------------------------------

43. Who take decision of whether to use any software?

Company Service Center Owner Service Center Manager Don’t Know Any Other --------------------------------