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Chhattisgarh State Renewable Energy Development Agency (CREDA)

CREDA – Energetic Agency with ever lasting energy sources

Serving Rural Customers....

Maintenance of Solar Power Plants 06 Jan., 2011

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Agenda …

• SERVICE Strategy at CREDA

• DIFFERENTIATED Service – Rural

• “GOLD” Model – Chattisgarh

• Support Chain – Service Delivery

• Roles & Responsibilities

• CREDA & Other SPs

• Progress todate

• Current Status

• Action Plan

• Points for Discussion

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CUSTOMER

URBAN RURAL

Specialised channels for Servicing these markets

CREDA Route to Service

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Challenges • Large number of Customers

1443 Villages, more than 100 thousand beneficiaries families, ……but

– Lowest awareness

• Routine maintenance ?

• Plug and Play Product ?

– Dispersed population

– Poor road connectivity / Access

– Above leads to higher costs

SERVING RURAL MARKET

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In Urban area

• Large Number of

Customers / Users - Exists

• Low cost Reach & Service –

To Provide &

• Awareness Creation - To Do

• HIGH “SPEED & QUALITY”

SERVICE – To Achieve

ENABLERS…

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Market Characteristic Lighting Products Drivers:

• More than 1400 Electrified villages

• More than 500 Villages un-electrified

• More than 200 Police Thana

• 47 Base camps of Paramilitary forces

• More than 5000 installations in guest

houses, tourist places and urban area

• Increase in rural Customers

–Pumps

–HLS

–Lanterns

–Street Lights

Challenges:

• Wide geographic spread

• Un-organised servicing channels

Available Channels

• DEALERS

– Wide network for Sales

& Service of Solar products

– 20 outlets

• SERVICE CENTRES

– Focus on servicing

– 35 nos Service

Centres

– 16 of CREDA

• CONTRACTORS

– Involved in I&C of

various products

installed till now

• OPERATORS

– Operation of Existing

Power plants

Lantern Home Lighting Street

Lighting

30,000 + 20,000 + 18000 +

Need to Develop

New Model for

Accessing Rural Homes

Power Plants 3000 +

Challenge :

•Low Cost Servicing •Access to SERVICE •Channels -Reach

STRATEGY: ACCESS TO SERVICE

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• “Serve” & “Earn” Model

( Develop Local Expertise )

– Routine Maintenance

– Break down service ?

– Spares ?

• Innovative Service

Channels

– Service on Wheels

• “Differentiated

Service” ?????

DIFFERENTIATED SERVICE

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H V

V

V

V V

V

V

V

V

V V

V

H : Service Hub

( Base station )

-Technician / Helper

- Spares / Consumables

V : Villages in the Cluster

Village Cluster

-15 Villages

- 50 Customers / Village

…..The “GOLD” Model Cluster Based Service Delivery

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AMC for CREDA Power plantsCLUSTER based Service delivery

Total Number of villages covered 150

Revenue / month Expenses / Month / cluster

No. of Villages / cluster 15 Nos Rate Rate

No. of Customers / Village 50 Technician 1 8000 8000

Total No. of Customers / cluster 750 Helper 1 3500 3500

Collection per Customer 50 Conveyance 1 3000 3000

- Through CREDA 25 Others 1 1000 1000

- Direct 25 operators 15 700 10500

Total collection / cluster / month 37500 Expenses / month / cluster 26000

Total AMC collection / cluster 450000 Expenses / year 312000

No of clusters 10

Total collection under CBSD 4500000 Expenses / year 3120000

“Max Reach”

“Low cost”

“GOLD” …..the “Sure” Model for success

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Partners (Group)

Skills (Organize)

Allocate (Load)

Service

(Delivery)

> Install

> Operate

> Maintain

Recruit Identify

Develop - Train

Training Monitor /

Feedback

• Service Delivery Process – “ GOLD”0

• Effective Partners

• Partner development – Skills • Work Allocation • Monitoring & Control

The Support Chain – “GOLD” MODEL

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Roles & Responsibility – CREDA

Partners

(Group)

Skills

(Organize)

Allocate

(Load)

Service

(Delivery)

> Install

> Operate

> Maintain

Recruit Identify

Develop - Train

Training Monitor /

Feedback

• Overall Responsibility • Implement “GOLD” Model

• Communicate with VECs: Reviews

• Monthly/Quarterly/Annual

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Roles & Responsibility – Service Provider

• Full Responsibility of O&M (Allocated Clusters)

• Supervision of Activity in the Cluster

• Monitor Technicians - Movements

• Monthly Visits to Villages

• Mobile Service Van

• Review of technician – Monthly

• Collect reports / Formats

• Communication Channel • CREDA & Clusters

• CREDA & COMPANY

• Spare Parts Support / Backup

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Roles & Responsibility – Cluster Technicians

• O&M of Plants – Direct Resp. ( Allocated Villages )

• Supervision of Operator Activity in Village

• Weekly Visits to Villages – Predefined work

• Review of Operators – Weekly

• Fill Reports / Formats

• Communication channel

• Village & ASC

• Break Down calls / Repairs

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Roles & Responsibility – Operators

• Responsible for Individual Plants

• Routine Maintenance - Regular

• Cleaning of Modules etc.

• Battery Checking – Top Up

• Wiring / PDN checks

• Communication channel

• Users & Technicians

• Break Down call Reporting

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CREDA HO

CREDA

RO

CREDA Distt.

Technicians Cluster Level

Operators – Village Level (Each Village / Power Plant).

SERVICE CHANNEL / NETWORK - Chattisgarh

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• Partners Identified • Distt. level

• Infrastructure - Available

• Trained Manpower – Supervisor

• Spare Parts – SSL / HLS

• Complaint Management System

• “On-the-Job” Trained

Progress so far ….

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Progress so far …..

• Infrastructure – • Spare Parts – Power Plants :

• Complaint Management System

• Software,

• “Service-on-wheels”

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• Action Plan for new SNA/ Country :

• Group / Skills / Allocate :

• Cluster Freezing

• Supervisor training

• Fix Technicians / Operators

• Training of Techs & OPs

• Service Delivery

• Joint visits to site

• Reporting

• 100% UP status

Moving Ahead …..

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Point(s?) for Discussion …..

• Servicing of Non- SOLAR Products ????

• Advantages :

• More viability

• Multi skilled Manpower

• Ease of O&M Control ?

• Disadvantages

• Less Ownership by SP

• Lack of motivation

• Speed of service

• Organization / Product Specifics

• Knowledge / Skills

• Warranty Terms & Conditions

Installers Certification Program by CREDA • For External I & C Personnel

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Participation in the program is must

Contractors that perform I&C work for CREDA Solar participated

All Contractors operating in Chhattisgarh for Solar must comply with the requirements set by CREDA and Electricity regulations and need to get certified

And

What is the… “ Installers Certification Program – CREDA”

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List of Installers Certified for Chattisgarh Projects 1. TATA BP 2. REIL 3. BHEL 4. BEL 5. AGNI POWER 6. TRISHI 7. FREINDS 8. SUNTECHNICS 9. Photon 10. Local 3 Teams each 2 members / team

(Electrician for wiring) HSSE compliance Availability at short notice Flexibility for working High Mobility Compatibility with area

Experienced Aware of Area /

Have already worked Delivered results –

Tested

Installers Certification Program – 2007 ”

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“SMS” your Feedback to

- 094252-05897

SHUKLA SHAILENDRA

Thanks…