Should we? Would we?Could we? We did…

A Comprehensive Plan for Student Services

Northeast Wisconsin Technical College

Two-year technical college in Green Bay, WIEstablished as a vocational school in 1913Serve approximately 43,000 students annually over

9 counties in Northeast WisconsinCampuses in Green Bay, Marinette & Sturgeon Bay Offer over 70 Associate Degree and Technical

Diploma programs93.5% of our graduates find employment within 6

months of graduation

2

A Vision for Change

Referendum – April, 2001Doubled the square footage of the college (approx

1,000,000 sq ft)New Student Center – April, 2004 (113,605 sq ft)Developed a “One-Stop” Student Services modelFollow-up from student satisfaction surveys

indicated a need for more intrusive academic advising

Development of NWTC Academic Advising model 3

Student Services Org Chart

4

Dr. Pamela PhillipsVP of Student Services

Diane OrlandoAssistant to VP of Student Services

Sally LanganDirector of Assessment, Enrollment & Retention

Mgmt.

Bridgett GolmanDean of Student

Success

Scott AndersonDirector of Grants,

Accommodations & Support Services

Megan PopkeyStudent Life Coordinator

Mark FranksDean of Enrollment

Services

Call Center C. Lofdahl-Supervisor A. Blasier D. Breitenfeldt 50% N. Flegel K. LaFave E. Posen N. Rasmussen G. Zoglman 50%

Student Records G. Zwicky–Supervisor P. Augustine R. Gille J. Olejniczak (CBC’s) 50% M. Quam L. VanDeLoo (CBC’s) 50% S. VanDenHeuvel 70%

B. WillemsAdministrative Assistant

Degree AuditTransfer Credit

K. Selner

Returning Adults E. Baier NTO 50% E. Baier Dsplcd Hmkr 50% G. Neree WIA M. Schreiner Tutoring

Special Needs C. Dahlman 85% P. Stelzer 9 mo

Grants L. Kozelek 75% S. Schuster

Client ReportingK. Wyckoff

Assessment Center

L. Cochrane 50% S. Janssen M. Phillips

J. GrantAcademic Advising,

Recruitment & Career Services Mgr.

Counseling R. Anderson 75% GB/SB S. Barnick 75% (Spc Needs) J. Clark D. Franks 50% (Spc Needs) D. Goron L. Herold N. Hines M. Saykao (Spc Needs) D. Strebel (Spc Needs)

Advising C. Everitt-GB B. Holbrook J. Hyland A. Michaels-St.Bay Vacancy-GB/Mar C. Soung-GB B. Xee Thao-GB T. Thao B. Vigue-MC 50% A. Wagner-Mar J. Willis-Gen Ed ITS T. Yandila Vacancy-Multiculture

Multicultural Center G. Garcia-Coordinator

Y. Thao–Occ.Tech Coord.

Recruiting E. Gilson J. Taylor J. Weier

Career Center & K-14 Relations

S. Moumblow-Mgr.

Welcome Center G. Zwicky-Supervisor J. Allen 50% J. Anderson 50% J. Ford-Gustafson B. Moua J. Reynders 50%

R. HayesAdministrative

Assistant

Financial Aid Vacancy-Director M. Beckman K. Schubring N. Stuebs LTE C. Westphal

Program Enrollment C. Lemerande-Supervisor K. Cisneroz L. Derenne L. Dunn R. Hansen H. Jordan J. Lallensack J. Marcell A. Meltesen G. Pagel B. Stumpf

Student Employment Services

M. Rusboldt-Mgr. R. Raupp 50% J. Secora 50%

K. O’Brien LTE 10mo B. Schaden 11 mo T. Schommer LTE

Enrollment Services Specialists

J. Coppens K. Hemb

Switchboard F. Burdosh P. Ripley

Asst. DirectorJ. Kauffman

AdvisorS. Bitters

Interpreting Services K. Schumacher-Supervisor Vacant 75% S. Peterson 75%

Career Center Vacancy-Supervisor Vacancy 50%

ESSNon Unit ProfessionalFacultyFaculty Other

Student Centered Mindset

One-Stop EnvironmentCustomer-centeredRedesigned processesGeneralists/SpecialistsTrain front line staff so they can answer 80% of

questionsResolve the situation on-the-spot without sending

the student somewhere else

5

6

Enrollment Services Org Chart

TechnologyElectronic ImagingWeb-based Student Self ServiceTelephone TrackingInstant MessagingDegree Audit

7

NWTC Call Center

8

Profile of NWTC Program StudentAverage student age of 25

(18-24 is 46% of population)60% female, 40% male9% minority 65% receive financial aid 64% are pursuing associate degrees97% of graduates are employed in WisconsinMedian annual starting salary of $31,092

9

Former Student Success Org Chart

10

NWTC Academic Advising Model

11

Application Inquiry, or Enrollment

Program Ready? Counselor

Advisor

NO

YES

Transition of RolesCounselor Roles

Admission informationTransfer of credit analysisCareer assessment

interpretation Undecided students

exploring programsReferrals for personal or

academic concernsRegistration for undeclared

studentsStudent development

workshops

Advisor RolesProgram informationCredit by exam/life

experienceRegistration for program

studentsGraduation audits Intrusive calls and emails to

assigned studentsContact with academically

at-risk populationMake referrals Student development

workshops

12

Current Student Success Org Chart

13

Counseling / Advising Statistics 2006-07

14

Beginning the Odyssey…• New manager selected April, 2006• First 6 advisors started July, 2006

• Selection criteria

• Training of advising team• Internal professional development focus• NACADA Summer Institutes• The “Matrix”

• Marketing of Advising program • Web presence• Brochure• Faculty in-service & newsletters• Classroom visits and introductory letters

15

Implementation…Partnership with Learning

Choose programs to assign to advisors Identify major needs within program areasServing on program advisory committeesParticipation in divisional in-service & faculty team meetings.

Partnership with Enrollment ServicesParticipate in new student orientationsAssign advisors to students in PeopleSoft Send introductory advisor letter to studentsCollaborative effort to monitor student progress toward

graduationUtilization and refinement of degree audit and analysis databaseCalendar access to all Welcome and Call Center staff

16

Advising at NWTC12. 5 Advisors phased in over a two year periodAssigned to over 50 of the college’s 70 academic programs with

approximately 6500 studentsVisit regional learning centers 2-3 times per monthMay spend one full day per week in the assigned division Intrusively advise students with at-risk indicatorsAssist with recruitment activities on and off campusHold Student Success developmental workshopsProvide advising presence in the Multicultural CenterE-mail students a minimum of three times per semesterWeekly team meetings and bi-weekly meetings with CounselingFull team trainings and retreats

17

18

Advising Assessment Creation of Mission statementCreation of SyllabusDevelopment and facilitation of student and staff

surveysCollege IT report on program success is in

developmentNACADA Assessment Institute - 2008Future team action plans built upon assessment

needs – needs to be a focal point for division

19

Student Survey Results – spring 07

96.4% of students agreed or strongly agreed that their advisor assisted them in appropriate course selection

98.4% of students agreed or strongly agreed that their advisor was genuinely interested in their academic progress

97.3% of students agreed or strongly agreed that their advisor gave them accurate program information

98% of students agreed or strongly agreed that their advisor is a good listener

98% of students agreed or strongly agreed that if they ever had a question about their education they would go to their advisor for assistance

(254 Responses)20

Early returns on AdvisingImproved student service Improved partnerships with Learning and other teamsDefined roles/responsibilities of staffAssigned program expertiseEnergized, creative staffAdministrative support for Advising

Of course, questions still remain…Budget constraints? Community needs?Undeclared student population, other special interestsNational visibility and involvement – NACADA

21

Questi

ons?

NWTC Student Center

Northeast Wisconsin Technical College

2740 W. Mason Street, P.O. Box 19042

Green Bay, WI 54307-9042

(800) 422-NWTC

Dr. Pamela Phillips – Vice President of Student Services

pamela.phillips@nwtc.edu

Bridgett Golman – Dean of Student Success

bridgett.golman@nwtc.edu

Mark Franks – Dean of Enrollment Services

mark.franks@nwtc.edu

John Grant – Manager of Advising, Recruitment & Career Services

john.grant@nwtc.edu22