Civil Registration – How can mobile operators help?Ola Jo Tandre – Director Group Corporate Responsibility

Telenor Group

150 Million Mobile Subscribers31,000 EmployeesCurrent footprint:1.6 billion

Sweden:HDI rank 10 (0,904)

Denmark:HDI rank 16 (0,895)

Norway:HDI rank 1 (0,943)

Hungary:HDI rank 38 (0,816)

Thailand:HDI rank 103 (0,682)

India:HDI rank 134 (0,547)

Serbia:HDI rank 59 (0,766)

Montenegro:HDI rank 54 (0,771)

Pakistan:HDI rank 145 (0,504)

Bangladesh:HDI rank 146 (0,500)

Russia:HDI rank 66 (0,755)

Malaysia:HDI rank 61 (0,761)

Human Development Index (2011)

Majority position

Minority position

Source: UNDP

4CONFIDENTIAL

Access and verification

Core Needs Main Use Cases

Access to Places

Access to Services

Having a Recognised

Identity / Status

Authorizing Body

Access to Public Places: Borders

Access to Private Areas: Companies,

homes

• Government

• Self

• 3rd party

Access to Public Services: Welfare,

health and education

Access to Private Services: Banking,

contract signing, email

• Government

Registration of identity/status: Birth registration,

marriage registration, death registration

• Government

Identity as

Enabler

Creation of Identity

• Self

• 3rd party

• Government

5CONFIDENTIAL

Use cases and mobile services

Use Cases RationaleMNO Service Offering

Access to Education

• Children need to retrieve a valid ID to access educational services

ID Storage and Retrieval

Life event registration

• Remote registration will save time and money to rural populations

Remote enrolment

Access to Healthcare

• Users need to store safely and retrieve a valid ID to access health services

ID Storage and Retrieval

Aggregated profile

• Profiles populated by the different health workers will enable better care

Access to e-banking

• Mobile signature is the most secure and convenient way to access banking platforms securely

Mobile Digital Signature

Access to Financial

Services: KYC

• Access to traditional financial services and mobile money will be made easier by sharing remotely a proof of ID

ID Storage and Retrieval

• Aggregated data can help define a credit risk, giving access to services such as credit cards, micro-loans, insurances, etc.

Aggregated profile

Access to other government

services

• For services requiring less security on the mobile, users would need to just retrieve a copy of their ID to prove their identities

ID Storage and Retrieval

Mobile Digital Signature

• For services that require strong mobile security, users would need a legally binding solution such as mobile signature

A

B

C

D

E

Why identity should go mobile

Why mobile should go for identity

Patient monitoring

& compliance

Mobile key to addressing health challenges

The smartphone is the most popular technology among doctors since the stethoscope

Information on disease prevention

Public wellness

apps

Health surveillance

Remote diagnostic

Thank you