SIT Report

STUDENT INDUSTRIAL TRAINING

Student Name

Matric No

Programme

Duration of Internship

Host Company (HC)

HC Supervisor

UTP Supervisor


REPORTSEMESTER JANUARY 2015

: Izzah Ashirah Binti Mohd. Isa

: 18040

: Business Information System

Duration of Internship : 19 January 21 August 2015

Company (HC) : UMW Corporation Sdn. Bhd.

: Puan Nor Hayati Binti Abd Wahab

: AP Dr. Baharum Bin Baharudin


Wahab

III

ACKNOWLEDGEMENT

Praise to Allah S.W.T, the almighty for providing me the opportunity and granting

me the capability to proceed successfully.

First and foremost, I would like to express my greatest gratitude towards my

parents, whom I am forever indebted to. Thank you for showing faith in me, standing

by my side with love and support and for giving me the freedom to choose what I

desired. Thank you, also, for continuously giving me guidance and moral support,

which I needed the most, throughout my internship period.

A vast appreciation I bid to my host company, UMW Corporation Sdn. Bhd.,

especially the Group Information Technology Division (GITD) for providing me

with the opportunity to undergo the industrial training with them and allowing me to

gain as much knowledge and experience throughout my internship period at the

company.

Many thanks to my host company supervisor, Puan Nor Hayati binti Abdul

Wahab, Solution Architect Manager, for her encouragement and guidance, as well as

sharing valuable knowledge with me as part of my learning process throughout my

training period here. Not to forget, I would also like to extend my gratitude towards

all the staff of UMW Corporation Sdn. Bhd., particularly to GITD team, for willingly

guiding and helping me to understand the scope of work, sharing knowledge and

giving cooperation to me during the training period.

Last but not least, I would also like to offer my deepest appreciation to all

individuals, both my family and friends, for their moral support and motivation,

which drives me to give my very best.

Thank you.

IV

TABLE OF CONTENTSHOST COMPANYS VERIFICATION STATEMENT .......................................... II

ACKNOWLEDGEMENT ...................................................................................... III

TABLE OF CONTENTS ....................................................................................... IV

LIST OF FIGURES............................................................................................... VI

LIST OF TABLES ................................................................................................VII

CHAPTER 1: INTRODUCTION ..........................................................................1

1.1 Student Industrial Internship Programme.........................................................1

1.2 Host Company.................................................................................................2

1.2.1 Overview of the Company....................................................................2

1.2.2 Companys Mission and Values............................................................4

1.2.3 Companys Core Businesses.................................................................5

1.2.3.1Automotive .............................................................................6

1.2.3.2 Equipment..............................................................................6

1.2.3.3 Manufacturing and Engineering ...........................................11

1.2.3.4 Oil and Gas ..........................................................................13

1.2.4Overview of GITD ..............................................................................14

CHAPTER 2: WORK CULTURE.......................................................................15

2.1 Occupational Health and Safety.....................................................................15

2.1.1 UMW Health, Safety and Environmental Policy .................................15

2.1.2 Training Provided...............................................................................16

2.1.2.1 Occupational Health & Safety Management System.............16

2.1.2.2 HSE Activities .....................................................................17

2.1.3 Company SOP....................................................................................18

2.2 Work Environment ........................................................................................18

2.2.1 Work Surrounding..............................................................................19

2.2.1 Team Work ........................................................................................19

2.2.2 Work Ethics........................................................................................20

CHAPTER 3: WORKS EXPERIENCE ..............................................................21

3.1 Skills Gained .................................................................................................21

V3.1.1 Communication Skills ........................................................................21

3.1.2 Time Management..............................................................................21

3.1.3 Initiative .............................................................................................22

3.2 Knowledge ....................................................................................................22

3.2.1 Understanding Job Requirements........................................................23

3.2.2 Completing Tasks Given On Time......................................................23

CHAPTER 4: DISCUSSIONS ON SUSTAINABILITY .....................................24

4.1 Sustainable Programmes................................................................................24

4.1.1 Education ...........................................................................................24

4.1.2 Community ........................................................................................25

4.1.3 Environment ......................................................................................27

4.2 Common Practices.........................................................................................29

4.2.1 Workplace ..........................................................................................29

4.2.2Marketplace.........................................................................................31

CHAPTER 5: CONCLUSIONS AND RECOMMENDATIONS .......................33

REFERENCES .....................................................................................................36

APPENDICES ......................................................................................................37

VI

LIST OF FIGURESFigure 1: UMW Logo

Figure 2: UMW Management Team

Figure 3: UMW Board of Directors

Figure 4: UMW Group Structure

Figure 5: GITD Organization Structure

Figure 6: GITD Core Values

VII

LIST OF TABLESTable 1: Manufacturers represented by UMW and their products

Table 2: Products of Industrial Equipment

Table 3: Services and solutions provided by Industrial Equipment

Table 4: Products of Marine and Power Equipment

Table 5: Products of Manufacturing and Engineering

1CHAPTER 1: INTRODUCTION1.1 Student Industrial Internship Programme

One of the missions of Universiti Teknologi PETRONAS (UTP) is to produce well-

rounded graduates who are creative and innovative with the potential to become

leaders of industry and the nation. In order to achieve that mission and to ensure that

graduates will be able to meet the expectations of employers, before entering the

final years at UTP, students are required to undergo a 7-months industrial internship

programme.

The Industrial Internship programme provides the opportunity to the students to

experience the real working environment of the industry. The students will also be

able to develop and enhance their skills in work ethics, communication,

management, as well as working in a team. Furthermore, this Industrial Internship

programme allows students to be exposed to potential employers, as well as to

establish close relationship between the industry and UTP itself.

The 7-months industrial internship programme is divided into two phases; Student

Industrial Training (SIT) and Student Industrial Project (SIP), in which each consists

of 14 weeks of training duration. The training approach for the first phase of the

programme, SIT, comprises of the following components:

Knowledge of the workplace Understanding the job Job performance Quality of work Job timeliness

Commitment in teamwork Integrity Communication skills Discipline Inquisitiveness and initiative

During the industrial internship period, students will be supervised by assigned

supervisors from both the Host Company and UTP and their performances will be

assessed accordingly by the two assigned supervisors throughout the internship

period.

1.2 Host Company

The author, Izzah Ashirah Binti Mohd. Isa (Student ID: 18040), has been accepted to

undergo her Industrial Internship at UMW Corporation Sdn. Bhd., which is located

in Shah Alam, under the Group Information Technology Divis

1.2.1 Overview of the

UMW first begins their journey in 1917

Soh opened an automotive repair shop called United Motor Works. It was later

ignited into the leading, multi

UMW Group.

Today, the UMW Group has a very great deal of variety and global interests in their

four core businesses, which are Automotive, Equipment, Manufacturing &

Engineering and Oil & Gas. As one of Malaysias leading public

UMW Group is always

so, they are constantly building on the strengths of their core businesses.

Groups reach now extends to Singapore, Indonesia, Thailand, Myanmar, Vietnam,

Papua New Guinea, Australia, Ta

UMW Group has over 13,000 employees worldwide and they are united under a

common goal of going

shaping the futures of the industries by pushing past the

They inspire vibrant ideas, nurture potential, pioneer partnerships and deliver

excellence in everything they do; the rewards of which contribute to the progress and

well-being of all their stakeholders.

2

pany UMW Corporation Sdn. Bhd.



in Shah Alam, under the Group Information Technology Division (GITD).

the Company

their journey in 1917 when a young visionary named Chia Yee

opened an automotive repair shop called United Motor Works. It was later

ignited into the leading, multi-million dollar industrial conglomerate, which



Engineering and Oil & Gas. As one of Malaysias leading public-listed companies,

UMW Group is always looking for opportunities in the international arena. In doing

so, they are constantly building on the strengths of their core businesses.


Papua New Guinea, Australia, Taiwan, China, India, Oman and Turkmenistan.


common goal of going Beyond Boundaries. They aim to play a leading role in

shaping the futures of the industries by pushing past the boundaries of their minds.



being of all their stakeholders.

Figure 1: UMW Logo



ion (GITD).

ng visionary named Chia Yee

opened an automotive repair shop called United Motor Works. It was later

conglomerate, which is the



listed companies,

looking for opportunities in the international arena. In doing

so, they are constantly building on the strengths of their core businesses.The UMW


iwan, China, India, Oman and Turkmenistan.


. They aim to play a leading role in

boundaries of their minds.



3Figure 2 illustrates the management team of UMW Group, while Figure 3 illustrates

the UMW Groups Board of Directors.

Figure 2: UMW Management Team

Figure 3: UMW Board of Directors

4Figure 4 shows the structure of UMW Group.

Figure 2: UMW Group Structure

1.2.2 Companys Mission and Values

In taking on the uniting call Beyond Boundaries, the UMW Group aspire to

strengthen its leading position at home, while growing its presence in the

international stage.

Beyond Boundaries is about eliminating all barriers be it geographical borders or

the boundaries of the minds to achieve greater heights in all that they do. Going

Beyond Boundaries is a part of the corporate DNA, as throughout their almost

century-long history, they have always sought to expand beyond the perceived limits

of their business.

5The groups journey Beyond Boundaries is driven by four core values:

Honour- Their enduring commitment to integrity and trust.

They build trusted relationships and behave with high integrity,

resulting in quality products and services that stand the test of time.

Vibrant- Their contagious energy and appreciation of fresh thinking.

We start each day with fresh thinking and use boundless energy to

fuel growth and deliver new solutions for our partners and businesses.

Unshakeable- Their unwavering resolve and commitment in everything they do.

We go forward with determination and perseverance in the face of any

obstacle, building a strong foundation for success.

Pioneering- Our visionary approach to developing and shaping our industries.

We challenge assumptions and lead the way with bold ideas that

shape our industries and make things better.

1.2.3 Companys Core Businesses

UMW Holdings Berhad is engaged in the automotive, equipment, manufacturing and

engineering, and oil and gas businesses in Malaysia and has a global presence. The

Group has diverse operations in import and assembly and markets passenger and

commercial vehicles and spare parts, markets agency lines in light and heavy

industrial and material handling equipment, manufactures and trades lubricant

products and original/replacement automotive parts, and, engages in the service of

offshore Oil &Gas operations.

The company founded in 1917, has grown into a multi-national conglomerate with

over 13,000 employees covering 13 countries.

61.2.3.1 Automotive

Since over 30 years ago, UMW has built close ties with Toyota Motor Corporation of

Japan in Malaysia. The group manufactures and assembles, as well as markets and

distributes Toyota vehicles. It is not only just that, they also market and distribute

Lexus cars and assemble commercial vehicles of Hino and Daihatsu. UMW Toyota

Motor Group is the exclusive distributor of Toyota and Lexus models in Malaysia. It

has established an extensive network of over 97 sales and after-sales outlets,

including Lexus and dealers throughout the nation.

Other than that, UMW Group also is Perusahaan Otomobil Kedua Sdn. Bhd.s largest

shareholder with a 38% interest. Perusahaan Otomobil Kedua Sdn. Bhd, or

PERODUA, which started its operation in early 1994, is the manufacturer of

Malaysias second national car, which has a niche market in the affordable segment.

Through joint ventures with Toyota and PERODUA, UMW assembles, markets, and

distributes some of Malaysias most popular models of passenger cars and

commercial vehicles.

1.2.3.2 Equipment

UMW is specialized in the marketing, sales and service of imported equipment from

world-famous manufacturers, for the logging, construction, industrial, mining and

agricultural sectors. They also provide internationally-renowned quality heavy and

industrial equipment. Their ability to establish market leadership and solid reputation

has withstood the test of time.

In Malaysia, this business is divided into three divisions; Heavy Equipment,

Industrial Equipment, and Marine & Power Equipment.

i. Heavy Equipment

UMW holds the Komatsu franchise in Malaysia, Singapore, Papua New

Guinea and Myanmar. They offer a multitude of heavy equipment that is

market leaders in road construction, infrastructure development, mining

logging, quarrying, property development, plantations and forestry. They

have honed their competitive edge through strong emphasis on parts and

after-sales support.

7UMW Heavy Equipment Division deals in Komatsu, Case, Bomag, Oil Spill

Response Equipment, Manitou, LS, Rosenbauer, Schwing, Elgin, Ravo,

Massey Ferguson, and Everdigm.

Table 1 below shows manufacturers that are represented by UMW and their

respective products.

Manufacturers Products

Komatsu Hydraulic excavators, bulldozers, wheel loaders,

motor graders, off highway dump trucks and mobile

crushers

Case Backhoe loaders and skid-steer loaders

Massey Ferguson Agricultural tractors

Cherrington Beach cleaners

Manitou Telescopic handlers and rough-terrain forklifts

LS Mini agricultural tractors

Rosenbauer Fire rescue trucks

Schwing Pumps

Ravo&Elgin Compact and truck-mounted sweepers

Everdigm Rhino hydraulic creakers

Table 1: Manufacturers represented by UMW and their products

ii. Industrial Equipment

Industrial EquipmentDivision specializes in material-handling and industrial

floor cleaning equipment such as Toyota, BT, Raymond, Tennant, Tokai,

Aichi and GS Yuasa. They are not only equipped to cater to all forms of

material handling and industrial floor cleaning requirements, but they can

also tailor solutions to meet the specific needs of their clients. They have a

wide range of equipment and ample training, after-sales and ownership

packages through their strong business partnerships with world-renowned

corporations.

8Table 2 and Table 3, respectively, show the products and services provided

by the Industrial Equipment Division.

Corporations Products

Toyota Industrial Equipment Engine Powered Forklift Electric Powered Forklift Electric Reach Truck Towing Tractor

BT Warehouse Trucks Hand Pallet Trucks Powered Pallet Trucks Order Picker Reach Trucks Very Narrow Aisle Truck Power Stacker

Raymond Warehouse Trucks Walkie Pallets Trucks EASiTM Deep-Reach Truck EASiTM Order Pickers

Tennant Industrial-Cleaning

Equipment

Sweeper Scrubber Scrubber Sweeper Outdoor Power Sweeper

Tokai Industrial Tires Tokai Industrial TiresAichi Industrial Tires Aichi Industrial Tires

GS Yuasa Industrial Batteries GS Yuasa Industrial BatteriesTable 2: Products of Industrial Equipment

9Services Solutions

Flexible-Ownership Scheme Purchase Fleet Management Programme/more Long Term Rental Scheme Hire Purchase

Service Packages

Programmes

Tailored Maintenance Fleet Maintenance Preventive Maintenance Scheduled Service Component Exchange Equipment Refurbishing On-site Technician

Comprehensive Training

Programmes

Forklift Operators and Safety Training /more

Warehouse Consultancy Warehouse Layout Design Consultancy

Equipment Fleet Size and Mix Recommendation

Table 3: Services and solutions provided by Industrial Equipment

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iii. Marine & Power Equipment

Marine & Power Equipment Division specializes in industrial power

solutions, partnering with highly praised multinational manufacturers and

specialists in air and gas compressors, generating sets and portable power

products. They partner with several world leading multinational names such

as CompAir, Cameron, PDC, Mitsubishi and Honda.

Table 4 below shows a list of products by the Marine & Power Equipment

Division.

Marine & Power Equipment Products

Industrial Compressors CompAir Compressors Cameron Compression Systems Elgi Portable Compressors Cameron Gas Compressor Packages CompAir Air Compressor Oil &

Gas/Offshore Packages

PDC Machines Diaphragm Compressor Packages

Marine Engines Mitsubishi Marine Engines- S6A3 series (445 558 kw/1900

rpm)

- S6R2 series (759 kw/1406 rpm)

- S12A2 series (858 kw/1920 rpm)

- S12R series (1040 kw/1650 rpm)

- S16R series (1380 kw/1650 rpm)

- S16R2 series (1885 kw/1500 rpm)

- S6U series (1119 kw/1100 rpm)




Honda Marine Engines- BF2 to BF250 (2hp 250 hp)

Industrial Standby Mitsubishi Generator Series (MGS)

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Generators - MGS series (480 kva 2250 kva)

UMW Series of Mitsubishi Diesel Generators

- UMW series (25 kva 2000 kva)

Honda Power Products General Purpose Engines Generators Brush Cutters Water Pumps Power Tillers

Table 4: Products of Marine & Power Equipment

1.2.3.3 Manufacturing & Engineering

Manufacturing & Engineering Division has two main operations, which are the

manufacturing for the automotive industry, and lubricants.

Table 5 shows a list of products by Manufacturing & Engineering Division.

Corporations Products

Penzoil Passenger-car motor oils Motorcycle oils/outboards Diesel engine oils Hydraulic oils Gear oils and transmission fluids Greases Specialty products Industrial oils Marine

KYB Shock absorbers for 4-wheelers Shock absorbers for 2-wheelers Power-steering pumps Power-steering systems

Advantech Automotive Replacement Products- Filters

12

- Brake Fluids and Coolants

- Brake Pads

- DENSO spark plugs, wiper blades and

diesel pumps parts

- KYB shock absorbers

- NPR Piston Rings

- Taiho Engine Bearing

- CD TVS Brake Parts

Industrial Components and Services- Metal Stamping Components

- Plastic Moulding Components

- Toll Blending Services

- OEM/Private Label Contract

Manufacturing

Automotive OEM Products- Air cleaners

- Oil filters

- Charcoal canisters

- Fuel filters

Repsol Passenger-car lubricants Motorcycle lubricants Diesel engine lubricants Hydraulic oils Gear oils and transmission fluids Greases

Table 5: Products of Manufacturing & Engineering

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1.2.3.4 Oil & Gas

UMW Oil & Gas Division was established in 2002 as one of the core businesses of

the UMW Group. They manufacture transmission and drilling pipes, provide drilling

and workover services via their rigs, fabricate onshore-offshore structures, and

extend oilfield services to their clients.

UMW Oil & Gas participates in the robust upstream activities of the oil and gas

industry through two main activities:

i. Drilling Services

Offshore DrillingUMW Oil & Gas owns and operate a fleet of offshore drilling rigs

that are designed to meet the recent demands of the industry. Not

only that, they also have drilling capabilities that allows them to

provide top notch services and have a respectable international

presence.

Workover ServicesUMW Oil & Gas owns and operate a fleet of modular and versatile

workover units that are well suited for well intervention operations

located either on a small satellite jackets on large integrated

platforms. Other than that, with their hydraulic-driven workover

units with high pulling capacities, they are able to perform a wide

range of workover services.

ii. Oilfield Services

Threading, Repair, and Inspection ServicesUnder the Oilfield Services, UMW Oil & Gas offer threading,

inspection and repair services to support the petroleum and

petrochemicals industry. In addition to that, their products are

specifically designed with durability and well-suited to handle tough

environments of most of the activities within the oil and gas

industry.

1.2.4 Overview of GITD

Figure 5 and Figure 6 below illustrates the organization structure and the core values

of GITD respectively.

Figure

14

Overview of GITD


Figure 5: GITD Organization Structure

Figure 6: GITD Core Values


15

CHAPTER 2: WORK CULTURE2.1 Occupational Safety and Health

UMW Occupational Safety and Health (OSH) adhere thoroughly to the legal

requirements in the countries it is being operated. OSH is made up of and managed

through a combination of adherence to local laws, collective agreements and

adoption of international best practice.

UMW OSH has a strong commitment and a clear policy in its goal to provide a safe

and healthy workplace environment to the employees, customers and visitors. As

required by law, UMW OSH Committees have a 50-50 composition of joint

managerial-employee representatives, as well as an equal composition of

representatives on OSH audit and accident investigation teams. Safety standards in

UMW are continuously being improved and therefore, the OSH Committees gather

at least once every quarter to ensure that proper OSH systems are in place.

2.1.1 UMW Health, Safety and Environmental Policy

i. They are fully committed to ensuring and providing a safe and healthy

working environment which are fundamental to their business.

ii. It is their policy to manage all their business operations in the best

manner possible to prevent ill health, injury and pollution. They will

ensure continual improvement of health, safety and environment

management and performance. Thus, they will comply with all

applicable legal and other requirements.

iii. They will make every effort to ensure awareness and understanding

amongst employees of all prevailing requirements and introduce

sound health, safety and environment working practices.

iv. Each employee plays an important role in all employees health,

safety and environment programmes and is expected to be committed

to this policy.

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2.1.2 Training Provided

The UMW Group remains committed in implementing a variety of health, safety and

environmental programmes as stipulated in the UMW Health, Safety and

Environmental (HSE) Policy and will take all necessary measures to ensure and to

provide a safe and healthy working environment for all its employees, as stipulated

in the Health, safety and Environmental Policy. Section 2.1.2.1 and 2.1.2.2 below

describe some of the programmes and activities held throughout 2013 under HSE.

2.1.2.1 Occupational Health & Safety Management System (OHSAS 180012007)

i. In January and April 2013, SIRIM QAS International Sdn. Bhd.

conducted the OHSAS 18001:2007 surveillance audit for the following

companies:

UMW Corporation Sdn. Bhd. UMW Equipment Sdn. Bhd. UMW Industries (1985) Sdn. Bhd. UMW Industrial Power Sdn. Bhd. UMW Pennzoil Distributors Sdn. Bhd. UMW Advantech Sdn. Bhd. Automotive Industries Sdn. Bhd.

It was later revealed that the Management System implemented to all

companies has been effectively maintained according to the OHSAS

18001:2007 standard and all companies will continue with the

certification without changes.

ii. Management had agreed for the Management System to be extended to

the Equipment Division at two branches, Bukit Minyak, Penang and

Johor Bahru, Johor. As to introduce the initiative, a gathering involving

senior management of UMW and operating companies was held on 13

June 2013 at UMW Galeriku, where a formal announcement was made on

the programmes which commenced on 19 June 2013 at the Johor branch,

and 1 July 2013 at the Bukit Minyak branch.In December 2013, SIRIM

QAS International Sdn. Bhd. officially announced that both of the

branches successfully certified with OHSAS 18001:2007.

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2.1.2.2 HSE Activities

In the effort to continue inculcating high standards of HSE practices group-wide,

there were many HSE activities were organized throughout the year.

i. Towards Zero NCR Campaign

Towards Zero NCR was launched by the Lube Group on 5 April 2013 with

the objectives of creating awareness and seeking the commitment and support

of staff in ensuring Zero Non-Conformity in the OHSAS 18001:2007

surveillance audit. All staffs were invited to sign the Our Promise Board as

a symbolic gesture to showtheir personal commitment to achieve Zero NCR.

ii. Fire Prevention Awareness

In May 2013, Toyota Capital Malaysia Sdn. Bhd. under its Safety and Health

Committee initiatives had organized a Fire Prevention Awareness & Fire

Fighting Training programme which covered critical scenarios and actions

that should be taken to protect life and property, such as:

The first step to take in a sudden outbreak The consequences of applying wrong escape methods Operating fire-fighting equipment

Through this programme, employees were able to learn and equip themselves

with the essential knowledge and skills in case of unanticipated event, such as

fire outbreak, occur.

iii. Road Safety: Defensive Training

UMW Toyota Motor has conducted numerous programmes for its staff to

equip them with the essential skills and knowledge on the road. This is due to

the fact that many of its staff are involved in the driving and transfer of

vehicles as part of their daily job task, which poses the possibility of road

accident.

In 2013, the Road Safety: Defensive Training programmes were carried out

two times (on 19 April and 20 May) which involved a total of 40 staff who

engaged in the driving and transfer of vehicles as part of their daily job task.

18

The training provided was both on theory and practical skills. Some of the

key learning ideas include:

Correct mode in gauging stopping distance Correct lane positioning of vehicles at corners Braking techniques on vehicles with and without ABS Hazard perception

The programmes have influenced participants to practice good driving habits

and etiquette on the road, thus developed better drivers among them.

2.1.3 Company Standard Operating Procedure

Just like any other companies, UMW also has its own Standard Operating Procedure

or, in short, SOP. As the UMW Group is a very big corporation which has a number

of subsidiaries below it, there are a lot of different SOPs for different subsidiaries.

Some of the examples of UMW SOPs are as below:

i. Visitor, Supplier and Contractor Safety Management

ii. Chemical Safety Management

iii. First Aid Management

iv. Personal Protective Equipment

2.2 Work Environment

The term work environment is used to describe the conditions of the surrounding in

which a task is completed or where an employee operates. The work environment

does not only involve the physical geographical location, but also the immediate

surroundings of the workplace. In general, work environment can be composed of its

physical conditions, such as the office temperature and quality of the air, as well as

equipment, such as personal computers. It can also be related to factors of work

processes or procedures.

Other than that, work environment can also be referred to the social interactions in

the workplace, such as interactions with colleagues, subordinates and managers.

Harassment by other individuals in the workplace towards an employee, for example,

may not only affect the victims job performance, but also violates the right of a

person as a human being.

19

Therefore, the UMW Group has implemented many policies, rules, regulations and

other practices in the workplace to make sure that the workplace is safe for everyone.

2.2.1 Work Surrounding

As UMW Holdings Berhad is headquartered in the industrial city of Shah Alam at

Jalan Utas, many factories and other companies have their main plants in the areas as

well. From the authors observation, the surrounding areas of the office building are

quite unsafe and risky as the road is, most of the time, busy with heavy vehicles, such

as trucks, carrying loads of any kind into and out of the factories. This condition is

especially dangerous for pedestrians (mostly factory workers and other UMW staff)

as there is no flyover or zebra crossing for them to cross the road.

However, appropriate action has been taken by the higher authorities to overcome the

problem. A number of marshals have been located at several different places around

the office buildings to control the traffic and safety in the areas concerned, especially

during peak hours. This practice has improved the conditions of the traffic in the

areas and has ensured safety for both pedestrian and vehicles. Several other HSE

practices have also been implemented to ensure and to provide a safe environment

for all individuals.

2.2.2 Team Work

The term teamwork can be referred to the process of working together with other

people with the aim to achieve a certain goal.Teamwork is often a fundamental part

of any business organization. Working well together with colleagues, subordinates or

managers is necessary and all members of the group need to try to give cooperation

despite any personal conflict between individuals in order to achieve the goals they

have aimed.

From the author observation and experience of being a part of the GITD familywho

set the Oneness Togetherness phrase as their inspiration, every employee of UMW

is very cooperative and shows a great teamwork spirit. This is because a big part of

their daily job functions requires them to effectively communicate with each other

and ensure that every taskwithin their job scopes runs efficiently and in accordance

to its initial plan or schedule. Projects that are managed by the GITD team, for

20

instance, are not only being circulated within the division, but also among the

members of other division or department, such as the Procurement Office and Group

Legal.

2.2.3 Work Ethics

In conducting their business, the UMW Groups employees will be guided by the

Code of Business Conduct and Ethics (the Code). The Code is driven by their values

and the highest standard of business ethics. All the people of UMW play an

important role towards meeting the companys mission. Also, their daily decisions

and the actions that they take will ultimately define the UMW name and its

reputation.

Listed below are the areas covered in the conduct of the UMW Groups employees:

i. False or Misleading Declaration

ii. Proprietary and Confidential Information

iii. Financial Integrity

iv. Acts of Misconduct

v. Political Activities

vi. Public Statement

vii. Dress Code

viii. Financial Standing

ix. Proper Conduct

x. Fraud and Similar Irregularities

xi. Graft and Invitation to Graft

xii. Corruption and Unethical Practice

xiii. Drugs and Alcohol

xiv. Intellectual Property

xv. Conflict of Interest

xvi. Anti-Competitive Practices

xvii. Use of Information Technology

xviii. Occupational Health, Safety and Environment

xix. Working Environment

xx. Sexual Harassment

xxi. Violation

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CHAPTER 3: WORK EXPERIENCE3.1 Skills Gained

Building on knowledge and gaining skills is among the objectives of an internship.

This internship has given the author a chance to put theory into practice and gain

hands-on experience that would be beneficial for the future. The author has learned

many things and developed several skills throughout her training period.

3.1.1 Communication Skills

Having good communication skills in the workplace is not only about being able to

convey information to another effectively and efficiently, but also being able to

transmit and receive messages, as well as to read the audiences clearly, so that all is

understood and get done.

Throughout the authors training period, the author realized how important it is to be

able to communicate well, not only with fellow staffs, but also with managers and

higher executives. In addition to that, the author also learned to communicate with

different types of people, despite of their races, gender, ages and social level. She has

learned to express ideas simply and clearly so that others would be able to easily

understand the things she conveyed. As an intern, the author always tries to improve

herself and further enhance her skills, especially in communicating with others.

3.1.2 Time Management

Time management is one of the important aspects in shaping up an individual,

especially towards a professional attitude. It refers to the process of organizing and

planning the duration or the time spends on specific activities. People who are able to

manage their time effectively do not only able to avoid stress because of chasing

deadlines, but also can increase the productivity and the quality of their works.

During the authors training period, time management skill was one of the skills that

she has enhanced and improved. Among the most important things that the author

focuses on with regards of time management is to cope with the company working

hours, prioritize works and plan the schedule, and complete the tasks given on time.

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3.1.3 Initiative

Being an intern in a big company like UMW has given the author a platform to

reflect on and improve herself in various aspects. However, self-initiatives is as well

important regardless of what the company has initially provided for its interns in

their hunts for knowledge. Below are some of the initiatives the author has taken to

further improve herself:

Doing research on the topics related to the authors scope of work to increase her understanding, as well as about other things that could help the author in

her pursuit of knowledge.

Communicate with other staffs regardless of their social status, race, gender and age.

Requested to have an officer from the division to be a mentor. Looked for possibilities to join trainings and other related events.

3.2 Knowledge

UMW is a very big conglomerate which has more than one business focus. There are

a lot of things going on in the company and therefore, there are a lot of new things

that can be explored and learned by the author as an intern.

UMW does not restrict its employees, or even interns, to learn and gain as much as

they could throughout their time being with the company. Other than sitting down

with other staffs and discussing problems and how to solve them, throughout the

authors training period, she was also given the opportunity to join several division

gatherings, as well as meetings related to the job functions to observe and learn how

the people in the company conduct their meetings and come out with solutions to the

problems they are facing. The opportunity given was to expose the author with real-

life working environment and also, for the author to learn and gain as much as she

could throughout her training period with the company.

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3.2.1 Understanding Job Requirement

On the first day of the authors internship, she was briefed by her supervisor about

the scope of works in GITD. The author continues to learn more about the division

throughout her training period there. Among the important elements in the division

that the author needed to focus on while on her training period were regarding the

functions and operations of the division, solution architect and also, project and

contract management.

3.2.2 Completing Task Given on Time

As an intern, the author learned to never delay doing and working on the tasks given.

This is because employees works are often continuous and related to one another.

For example, one delayed task could affect the progress of another task. Generally,

every task required a certain amount of time to be completed. Most of the tasks given

are prioritized first before allocating the amount of time needed to complete it.

Nevertheless, all tasks must be completed within the given time or else, problems

might arise. Therefore, it is very important to complete the tasks given on time and

never procrastinate doing them. With a proper time management and tasks

prioritizing skills, the author managed to completed tasks given on time.

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CHAPTER 4: DISCUSSION ON SUSTAINABILITY

As they go Beyond Boundaries in the mission of becoming a truly world-class

organization, they know that an excellent brand never disregard its responsibility to

the society. For that reason, UMW Corporate Social Responsibility (CSR) strategy is

truly brand-aligned with a focus that is not only to fund charitable projects, but also

to look at international best practices in CSR, focusing on Education, Environment

and Community, as well as taking into account the need of all of their stakeholders

in theWorkplace, the Marketplace and the Community. Throughout the year, UMW

continued to support many worthy causes in those areas.

4.1 Sustainable Programmes

4.1.1 Education

UMW believes in the cradle-to-grave approach to learning and as such, they support

educational or training programmes at all level for the community.

As a Premium Member of PINTAR Foundation, UMW has been actively involved

with the programme since 2007. Out of 16 schools, both national and vernacular

schools UMW have adopted since 2007, 11 schools had successfully completed and

graduated from the programme. UMW-PINTAR Programme has benefited almost

14000 students, in which most of them come from schools from rural areas.

As part of UMWs on-going CSR programme for the local community, in 2013, the

Program Kecemerlangan PMR-UMW 2013 clinic for selected students in Shah

Alam was organized by UMW in collaboration with PetalingPerdana Education

District Office (PPED). The programme was held at SMK Pendidikan Khas

Vokasional, Section 17, Shah Alam from 9 to 13 September 2013. A total of 112

Form Three students from various schools in Shah Alam attended the clinic where

the listened to a motivational talk and were also taught the techniques of studying

and answering for the coming examinations. English, Science, Math and Bahasa

Malaysia were among the subjects covered in the clinic.

25

The Skim Latihan 1 Malaysia or SL1M is another CSR programmed that UMW is

actively involved in. The programme provides opportunity for young, unemployed or

underemployed Malaysian university graduates to gain valuable hands-on experience

and exposure at UMW. They also will be able to enhance their soft skills and

employability through the activities conducted throughout the programme. From

2011 to 2013, a total of 113 graduates have completed their trainings and some of

them were absorbed as permanent employees of UMW.

Executive Diploma in General Management (EDGM) programme, which was

launched in 2007, is a fully-sponsored diploma programme offered to talented UMW

supervisors and executives who may not have had the opportunity to receive a

tertiary education previously, or those who posses qualifications that are not in line

with their current job scope. The part-time diploma programme is conducted by

SEGi University College and takes nine to twelve months to complete. Since 2007

until June 2013, a total of 85 employees of UMW have graduated with the Diploma.

4.1.2 Community

Under the scope of Community Development, UMW is dedicated to share their

success with the communities. In order to do so, they operate by contributing their

skills and resources to valuable causes and those in need, regardless of race, religion,

colour or faith. Below are among the activities that have been carried out under this

scope of Community Development:

i. Partnership with MERCY Malaysia

MERCY Malaysia and UMW has had a long history of working together.

UMW was one of the first corporate bodies to offer the then-fledgling

humanitarian organization financial and logistical support to the MERCY

Malaysia when it was first established. A CSR Partnership agreement was

formalized by both UMW and MERCY Malaysia in December 2008 which

took their working relationship to the next level. From 2009 until 2013, about

RM 2.2 million was funded by UMW for MERCY Malaysias community

health projects in several states which have benefited approximately 17,000

people up to 2013.

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ii. Activities that have been carried out by UMW Community

Champions under Community Development throughout 2013

are:

Chinese New Year Celebrations with the residents of PersatuanKebajikan Ci Hang Chempaka, an old folks home at Kampung

Melayu Subang on 23 February 2013.

A visit to the pediatric ward of Hospital Tuanku Fauziah in Kangar, in conjunction with Minggu Saham Amanah Malaysia on

4 April 2013.

1Malaysia Programme with Yayasan Chow Kit on 23 March 2013.

Motivational Workshop for Pertubuhan Kebangsaan Orang Kerdil Malaysia (PKOKM) on 27 April 2013.

Sponsorship of Just Speak English Communication Camp for Maktab Mahmud students in Alor Setar on 21&22 June 2013.

Buka Puasa & Raya Shopping programme with Rumah AmalKasih Bestari on 22 July 2013.

Majlis Sambutan Hari Raya Aidilfitri with the disabled from The Society of the Orthopedically Handicapped, Malaysia (POCAM)

on 24 August 2013.

Visit to Pusat Jagaan Nur Hassanah in conjunction with HariWarga Emas Kebangsaan on 12 October 2013.

Safari Deaf Awareness Day programme at Zoo Negara with students from Sekolah Menengah Pendidikan Khas Vokasional

Shah Alam on 19 October 2013.

Deepavali shopping with children from Rumah Kebajikan KarunaiIlam on 26 October 2013.

Balik Kampung programme with children from Rumah Amal Al-Firdaus and Rumah Shalom on 23-24 November 2013.

Christmas shopping with children from Shepherds Centre Foundation on 21 December 2013.

27

iii. Toyota Classics Concert

The Toyota Classic Concert, which is organized by UMW Toyota Motor (a

subsidiary of UMW) in collaboration with Toyota Motor Asia Pacific, is a

once-a-year charity fundraising concert featuring a changing roster of world-

class orchestras and musicians. It aims to provide a platform for major

international orchestras to perform in Malaysia, as well as to allow Malaysian

audiences to enjoy a variety of musical talents from around the globe. The

concerts are usually held at Auditorium MBSA, Shah Alam. This is to give a

different kind of opportunity for western classical musicians to perform

outside of the capital Kuala Lumpur.

Throughout the years, organizations that provide help and support to disabled

children across each of the different states of Malaysia have been the main

beneficiaries of donations made from the concerts ticket sales. Sincethe

Toyota Classics Concert first started in 1990, about RM 7.02 million has been

raised and donated to 56 charity organizations around the nation.

4.1.3 Environment

In the route of fulfilling their responsibilities towards society, UMW has not

forgotten the need to care for the environment. In 2009, they enhance further with the

initiatives of going green at the workplace through many programmes and

campaigns, such as recycling programmes, conserving water and energy use in the

office buildings, and most importantly, educating their thousands of employees on

eco-friendly personal habits and practices.

UMWs employee-volunteers, known as UMW Community Champions, have

organized a variety of environmental programmes for UMW employees. Below are

some of the programmes they organized throughout the year 2013:

UMW celebrated the 2013 World Water Day by collaborating with Majlis Daerah Kuala Selangor (MDKS) to organize a Beach Cleaning

Programme at Pantai Remis on 30 March 2013. 36 volunteers participated

in this programme

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For the first time, three organizations - UMW, UMW Toyota Motor and PERODUA - celebrated World Earth Day by planting mangrove trees at

Sg. Pelek, Sepang on 6 April 2013. Approximately 180 volunteers

participated in this programme.

On 16 November 2013, UMW collaborated with LUAS (Lembaga Urus Air Selangor) to organize a river clean-up programme at Kawasan

Rekreasi Air Terjun, Serendah. 35 of UMW volunteers participated in this

programme.

UMW for the first time sponsored and participated in MBSA (MajlisBandaraya Shah Alam) environmental programme, the Shah Alam Trees

for Life on 14 December 2013 at Laman Kemerdekaan Shah Alam. The

Trees for Life programme is a tree planting programe organized by

MBSA since 2010. Up to 2013, approximately 40,000 trees have been

planted under this programme by MBSA and various organizations. 44

UMW volunteers took part in this programme.

One of the subsidiaries of UMW Holdings Berhad, the UMW Toyoto Motor Sdn.

Bhd., has been actively organizing the once-a-year Toyota Eco Youth (TEY)

programme, in collaboration with the Ministry of Education, since it first started in

2001. TEY, which is an environmental education programme and a competition,

challenges schoolchildren to solve environmental issues within their community by

using Toyotas 8-Step Problem Solving Methodology (Toyotas simple but strict 8-

step Problem Solving Methodology has long been used in its business operations

globally as the standard procedure for tackling problems.). Over the years, almost

RM 5 million has been spent by UMW Toyota Motor on this programme. To date,

more than 160 schools have participated in the programme.

In 2008, UMW Toyota Motor also introduced the Toyota Eco Rangers (TER)

programme which aims to encourage closer ties between urban students and the

Mother Nature by creating a mini forest in their own school compounds.

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4.2 Common Practices

4.2.1 Workplace

UMW gives the highest priority to their responsibilities toward their staff.

Continuously improving their role as a caring employer, they have provided a fair

and supportive workplace for all of the people who have chosen to share part of their

lives and careers with them.

i. Workplace diversity

The UMW Groups rallying call of Beyond Boundaries is about eliminating

all barriers and achieving new heights. Therefore, they take every measure to

ensure that gender, ethnic origin, colour, religion or background do not

present itself as a barrier to the employees in reaching their full potential, as

well as to champion a culture that allows any employee to have the

opportunity to work in an environment where talent and professionalism are

respected and fairly rewarded.Their workforce clearly reflects the rich

diversity of the people of Malaysia.

UMW recruitment practices focus on the things that truly make a difference

competencies, potential and most importantly, a strong desire to succeed

together, as part of the UMW family. Training and licensing of recruiters are

ongoing and as a policy going forward, only licensed recruiters will be

allowed to perform the selection of talents for UMW. UMW is pleased and

proud to be able to maintain their record of zero-reported instances of

discrimination in the workplace during the review period.

ii. Multicultural workplace

As UMW extends its reach further globally, with a presence of 13 countries,

they are still aware of their responsibility to provide employment

opportunities to the local communities in which they operate. This practice

extends to UMW overseas operations to allow citizens of the countries where

they operate to head and manage these operations. This has ensured that the

advantages of growth and development are fairly distributed, wherever they

choose to carve a path forward.

30

In line with employing international best practices that are part of UMW

rebranding efforts to become an employer-of-choice, they aim to make sure

that the diversity of the workforce reflects that of these communities. UMW

has become a good corporate citizen sympathetic to global standards whilst

reflecting the diversity of the local community.

iii. Gender equality

UMW never discriminates in recruitment, pay or promotion practices

between men and women. All employees are entitled to the same pay and

benefits appropriate to the position they are engaged in within the Group.

Both men and women are placed on a single pay scale and UMW aim to

provide female members of staff with the same openings and opportunities as

men.

Going beyond that, UMW believes that the most genuine gender equality in

the workplace extends further than equal pay policy and opportunities for

career advancement. It also must be seen in terms of the employees day-to-

day actions. In order to do so, they have set up a Sexual Harassment

Prevention Policy in place. Talks and training sessions have also been

conducted for the employees in order to raise the employees awareness of it.

In general, the employees need to comply with the rules and regulations set

up by the company and honour the appropriate code of conduct at all times.

The responsibility are shared among the UMW employees to ensure that their

workplace is always safe and comfortable for all, where both male and female

employees are treated with only the utmost professionalism, dignity and

respect, as each plays an important role in helping the Group to achieve

greater heights of success.

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4.2.2 Marketplace

Below are UMW best practices in the marketplace:

i. Marketing and promotion

UMW has built forklift training circuits to provide regular training to

its customers as to highlight the safe use of its products, which helps

to protect untrained users from misusing the industrial equipment.

Other than that, with the aim to encourage Safety First, attitude and

to provide handling skills to the operators, training is also provided

for other heavy equipment.

ii. Storage distribution and supply

UMW also prioritizes safety in its storage facilities. For that reason,

it has maintained large yards and warehouse hangars especially set

aside or built for the safekeeping and storage of the imported

industrial equipment, which provide safety in the parking and storing

of all equipment.

iii. Use and service

UMW encourages clients to take operating leases rather than to

purchase the equipment so that the ongoing service of the quality,

maintenance and safety of the equipment is guaranteed. The leasing

scheme allows the Group to make sure that their heavy equipment is

maintained optimally for it can prevent injuries to both operators and

other workers. Service schedules can also be strictly monitored and

teams of service experts are always at hand throughout the countries

in which they provide the equipment.

iv. Disposal, reuse or recycling

Operating leases allows the Group to take back the equipment when

their useful lives have ended. This is so that the Group can maintain

control on the disposal, reuse and recycling of the equipment in

accordance with best practice and the protocols of their major

suppliers.

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Generally, the UMW Group are heavily involved in all the four final stages of the

product lifecycle, in which they maintain logs of failures or particular technical

problems encountered. They regularly give feedbacks to their local and foreign

suppliers, including within the Group, for improvement and advice.

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CHAPTER 5: CONCLUSION AND RECOMMENDATIONS

5.1 Conclusion

In summary, this Student Industrial Training Report highlighted on the businesses

conducted by the Host Company, the work culture and environment in the company,

sustainability matters within the company, as well as the authors experience

interning at the company.

The author has learned a lot about her Host Company and has gained valuable

knowledge and experiences throughout her training period of almost 14 weeks with

the Host Company. The company has provided the author a good platform to learn

new things that could not be found elsewhere, the opportunity to practice what she

has learned during her study in the university, as well as the medium for the author to

apply and enhance her skills in real life application. The training has given the author

a chance to experience real working environment herself, so that she would be

prepared to face and be a part of the real world in the near future after graduating. In

addition to that, the author strongly believes that all of the learning outcomes stated

at the earlier part of this report have been achieved.

5.2 Suggestions and Recommendations

Although UTP has provided outlines and modules for its Students Industrial

Internship Programme (SIIP), there are some things that needed to be highlighted and

improved in both UTP and the Host Company itself to ensure that students will be

able to gain as much as they are able to throughout their internship. For that reason,

the author would like to share her point of view and some recommendations for both

UTP and the Host Company.

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5.2.1 Recommendations for UTP

Below are some of the suggestions or recommendations for UTP to improve its

internship programme:

i. CSIMAL should be actively involved in ensuring the well-being of the

students during their internship period and be able to play their role more

efficiently. One of the most important things that CSIMAL should be able

to do is to always find time to reply to students emails and be able to

provide solutions to the problems faced by the students during their

internship.

ii. UTP supervisor should also play a good role in supervising his or her

students, not only during the assessment visit but throughout the students

internship period. This includes giving them advices and opinions, as well

as making sure that they gain a lot during their internship.

5.2.2 Recommendation for the Host Company

Below are some of the suggestions or recommendations for the Host Company to

improve its internship programme:

i. Every department or division of the Host Company should come out with

a training module or schedule for its interns. For example like setting up

goals or KPIs daily for interns to achieve. This is to ensure that the

training is sufficient and run smoothly for the interns.

ii. Host Company should make sure that the supervisor assigned to the intern

is able to play his or her role as a supervisor alone effectively and

efficiently, such as regularly checking on the interns progress and so on.

This is because, sometimes, they are too busy that they are not able to do

so. If this happen, assigning a second supervisor should be helpful.

iii. Host Company should consider hiring more than one intern at a time in

each department or division involved. One of the reasons is that it will

help an intern to adapt faster to the new environment as peoples

transition into a group is more smoothly when they have someone

entering alongside them.

35

Overall, the author found that the industrial training is helpful as preparation for

students to face the real working world in the future after graduating. Despite of the

few flaws the author has identified in the conduct of the internship programme, as

well as her own weaknesses, the author remains grateful to be given the chance to

undergo her industrial internship at the company. The author looks forward to gain

and learn more from everyone in the company, as well as to improve herself in all

aspects for the next three to four months more before the internship ends.

36

REFERENCES1. UMW Holdings Official Website. Retrieved from http://www.umw.com.my/

on 31 March 2015.

2. UMW Holdings Berhad. UMW CSR Report [2007-2013]. Retrieved from

http://www.umw.com.my/csr_report.php on 31 March 2015.

3. UMW Holding Berhad (2014). UMW Holdings Berhad Annual Report 2013.

Shah Alam, Selangor. (Author unknown).

4. UMW Holdings Berhad (Date unkown). Code of Business Conduct and

Ethics. Shah Alam, Selangor. (Author unknown).

5. Universiti Teknologi PETRONAS Official Website. Retrieved from

http://www.utp.edu.my/ on 31 March 2015.

37

APPENDICESA. Map to UMW Corporation Sdn. Bhd.

B. Building of UMW Corporation Sdn. Bhd.

Documents

SIT Report