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Sitel's 9 Top Reasons to Outsource to the Philippines
Latest whitepaper from Sitel, experts in outsourced customer
contact solutions,explains why the Philippines is a top BPO
destination of choice.
Watford, UK, March 25, 2013 -- Sitel, experts in outsourced
customer contact solutions, has released its Top nine reasons to
outsource to the Philippines whitepaper, as the outsourcer reports
a growing demand for the Philippines as an offshore
destination.
Sitel UK employs almost 1800 people in its nationwide network of
contact centres. Part of the global Sitel Group, Sitel UK has
access to 120+ domestic, nearshore and offshore centres across 24
countries, as well as the Philippines.
Sitel Philippines started operations in 2000 and now employs
13,000 people across its 9 contact centres, making it the Groups
largest offshore destination.
Up until two years ago, India had been the worlds biggest BPO
provider. However,since the very first calls were taken there in
1997, there has been an extraordinary rise in the popularity of the
Philippines as a BPO destination.
Sitel has seen a significant rise in demand for the offshore
destination. Joe Doyle, Vice President of Global Marketing for
Sitel comments; There are a number ofclear reasons that we are
seeing a growing demand for the Philippines, such as
the cost savings and low attrition rates, high quality candidate
pool, and closecultural affinity to Western Europe and the US. In
addition, the recent Philippines growth in voice based BPO services
and first class telecommunication infrastructure has also made it
increasingly popular.
Amongst the reasons quoted in the whitepaper are Technology, as
early adaptors of IP Telephony and Social Media, the Philippines is
now ranked second in non-voice complex services globally according
to Business Processing Association Philippines (BPAP), which also
predicts the global offshore services market will morethan double
by 2016.
The whitepaper is available by visiting: Top nine reasons to
outsource to the Philippines
About Sitel:As caring for customers becomes the differentiator
that drives consumer spend, Sitel is advancing its position as a
world leader in outsourced customer care innovation. With over 28
years of industry experience, Sitels 58,000 employees support
clients with CRM contact centre services that provide predictable
and measurable Return on their Customer Investment by building
customer loyalty, increasingsales and improving efficiency. Sitels
global solutions include customer acquisition, customer care,
technical support and social media programs. Support operations
span from home based agents to 120+ domestic, nearshore and
offshore centres in 24 countries across North America, South
America, Europe, Africa and Asia Pacific. Sitel manages client
programs on behalf of some of the best known brandsin the world in
40 languages. Sitel is privately held and majority owned by Can
adian diversified company, Onex Corporation. For more
information, please visitwww.sitel.com.
Contact:Tina StanleySitel3102 West End Avenue, Suite
1000Nashville, TN 37203
[email protected]
![Why Foreigners Outsource to the Philippines? [Infographic]](https://img.pdfslide.net/doc/110x75/5538bfb94a795971788b47e9/why-foreigners-outsource-to-the-philippines-infographic.jpg)
