smu summer 2013 assignment solved

8/22/2019 smu summer 2013 assignment solved

1/35

http://www.facebook.com/smuassignment2013

Mail us at:com puteroperator4@gmai l .com Page 1

SEM 1 SUMMER 2013MB0038 - Management Process and Organizational Behaviour

Q1. Describe the concept of vision in an organisation with an example. How is it different

from mission statement? (Meaning -3, example - 2, explanation of parts of vision - 3,difference - 2) 10 marksQ2. Define the term management. Explain the scientific management theory proposed byTaylor (Definition - 2, Brief on evolution of management - 2, Explanation of scientificmanagement theory - 6) 10 marksQ3. Give the definition and importance of planning in an organisation and explain the stepsin planning. (Definition - 2, importance - 3, List the steps in planning - 1, Explain steps - 4) 10marksQ4. What is meant by leading? Describe the characteristics of leading. (Explain concept ofleading - 3, List characteristics- 1, Explanation - 6) 10 marksQ5. What are attitudes? Explain the components and functions of attitude. (Meaning of

attitude - 2, Listing the components -1, Explanation of components- 3, List the functions - 1,Explanation of functions- 3) 10 marksQ6. Define leadership. Differentiate between authoritarian and democratic leadership style.(Definition of leadership- 2, Meaning & characteristics of authoritarian leadership style- 4,Democratic leadership style- 4)

MB0039 Business CommunicationQ1. Communication skills are of utmost importance in managing information and technologyin any organization. List the characteristics of communication and discuss the seven barriersto effective communication. (characteristics- 3 marks, barriers- 7 marks) 10 marksQ2. Non-verbal communication can have a greater impact than verbal communication and isambiguous. List and explain the various types of non-verbal communication in brief. (Listing-

2 marks, explanation- 8 marks) 10 marksQ3. Written messages must be as readable as possible. Discuss the two broad principles ofwriting. Explain the three stages of writing methodology in detail. (Principles- 3 marks, writingmethodology- 7 marks) 10 marksQ4. There are various techniques of reading out of which SQ3R is most popular. How willyou apply it while reading and research? (SQ3R meaning- 2 marks, Application/explanation-8 marks) 10 marksQ5. Advertisements are used by the organizations to communicate with prospectivecustomers. What is the meaning and objectives of corporate advertising? Discuss withexamples. (meaning-2 marks, objectives- 5 marks, examples- 3 marks) 10 marksQ6. In order to get a job you need to approach an organization with a resume. How does aresume affect your employability? What are the components of resume? (meaning and

purpose of resume- 3 marks, components- 7 marks) 10 marks

MB0040 Statistics for ManagementQ1. Statistics plays a vital role in almost every facet of human life. Describe the functions ofStatistics. Explain the applications of statistics. (Meaning 2 marks, Functions 3 marks,Applications - 5 marks) 10 MarksQ2. a. Explain the various measures of Dispersion. (Explanation 5 marks) b. Obtain thevalues of the median and the two Quartiles.

391 384 591 407 672 522 777 733 2488 1490(Formulas-2 Marks, Calculation/solution 3 Marks)Q3. a. What is correlation? Distinguish between positive and negative correlation. (Meaning 2 marks, Differences 3 marks) b. Calculate coefficient of correlation from the followingdata.


2/35



X 1 2 3 4 5 6 7 8 9

Y 9 8 10 12 11 13 14 16 15(Formulas-1 Marks, Calculation/solution 3 Marks, Interpretation 1 Mark)

Q4. Index number acts as a barometer for measuring the value of money. What are thecharacteristics of an index number? State its utility. (Meaning 2 marks, Utility 2 marks,Characteristics 6 marks)Q5. Business forecasting acquires an important place in every field of the economy. Explainthe objectives and theories of Business forecasting. (Meaning 2 marks, Objectives 3marks, Theories 5 marks)Q6. The weekly wages of 1000 workers are normally distributed around a mean of Rs.70and a standard deviation of Rs. 5. Estimate the number of workers whose weekly wages willbe: a. Between 70 and 72 b. Between 69 and 72 c. More than 75 d. Less than 63 (Formula 2 marks, Calculation/Solution/Interpretation-8 marks)

MB0041 Financial and Management Accounting

Q1. Accounting is one of the oldest, structured management information system. Give themeaning of accounting and book keeping? Explain the objectives of accounting? (Meaningof accounting 2 marks; Meaning of book keeping 3 marks; objectives of accounting 5 marks)Q2. Explain GAAP and write down the relationship between accounting principles,accounting concepts, and accounting conventions. Explain all the five accounting conceptswith an example. (Meaning of GAAP 2 marks; Relationship between accounting principles,accounting concepts, and accounting conventions 3 marks; Explanation of five accountingconcepts with examples 5 marks)Q3. List down the classification of accounts according to accounting equation approach.Give the meaning and examples for all the types of accounts. (listing 2 marks; meaning of 5types of accounts 4 marks; examples for all 5 types of accounts 4 marks)Q4. What is cash book? Differentiate between other subsidiary books and cash book.(Meaning of cash book 2 marks; Differences of subsidiary book and cash book 4 differences(each difference carries 2 marks) 8 marks)Q5. The following items are found in the trial balance of M/s Sharada Enterprise on 31stDecember, 2000.Sundry Debtors Rs.160000Bad Debts written off Rs 9000Discount allowed to Debtors Rs. 1800Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500Reserve for discount on Debtors 31-12-1999 Rs. 3200You are required to provide the bad and doubtful debts at 5% and for discount on debtors at2%. Show the adjustments for bad debts, bad debts reserve, discount account, and

provision for discount on debtors. Hint: RBD to be provided = 500 Reserve for discount to beprovided now =1640 (Calculation of amount debited to P/L a/c towards RBD 3 marks ;calculation of amount debited to P/L a/c towards reserve for discount on debtors 5 marks;conclusion with summary 2 marks)Q6. What is management accounting? Explain the roles of management accounting andwrite down about any 2 functions of management accounting. (meaning of managementaccounting 2marks ; explanation on roles of management accounting 4 marks ; functions ofany 2 management accounting (any 2 each carries 2 marks) 4 marks) 10 Marks

MB0042 Managerial EconomicsQ1. Discuss the practical application of Price elasticity and Income elasticity of demand.(Practical application of price elasticity -5 marks; practical application of income elasticity of

demand - 5 marks) 10 marks


3/35



Q2. Explain the profit maximisation model in detail. (Main propositions- 4; Explanation- 3marks; Assumption- 3 marks) 10 marksQ3. Describe the objectives of pricing Policies. [ List of objectives-(any 10 objectives- 1 markfor each objective)-10 marks]10 marksQ4. Define Fiscal Policy and the instruments of Fiscal policy. Definition- 2 marks ,Instruments of Fiscal Policy-8 marks) 10 marksQ5. Explain the kinds and the basis of Price discrimination under monopoly. (Kinds of Pricediscrimination-3, Basis Of Price Discrimination-7 Marks) 10 marksQ6. Define the term Business Cycle and also explain the phases of business or trade cyclein brief. (Definition of Business cycle 2 marks, Phases of business or trade cycle- 8 marks)10 marks

MB0043 Human Resource ManagementQ1. Define Human resource planning (HRP). Explain the objectives and process of HRP.(Definition of HRP -2, List the objectives -2, Explanation of process -3 Description of steps in

HRP -3) 10 marksQ2. What are the factors affecting recruitment? What are the sources of recruitment?(Meaning - 3, Description of factors - 3, Explanation of Internal sources- 2, Explanation ofexternal sources - 2) 10 marksQ3. What are the main objectives of training? Explain on-the job and off the job training.(Meaning of training - 1, Objectives of training - 3, Explanation of on the job training - 3,explanation of off-the job training - 3) 10 marksQ4. Define performance management. Write a brief note on 360 degree appraisal.(Definition of PM- 2, Meaning of 360 degree appraisal- 3, Feedback from multiple sources -5) 10 marksQ5. What is meant by job analysis? Explain its purpose and methods. (Meaning of jobanalysis - 2, Explanation of purpose - 3, Explanation of methods of job analysis - 5) 10

marksQ6.What are the benefits and objectives of employee welfare measures?(Meaning ofemployee welfare - 2, Explanation of benefits - 4, Objectives - 4)

SEM 3 COMMONSUMMER 2013MB0050 Research Methodology

Q1.Explain the process of problem identification with an example.(Process 7 marks,Example 3 marks)10 marksQ2.Interview method involves a dialogue between the Interviewee and the Interviewer.Explain the interview method of data collection. What are the uses of this technique? Whatare the different types of interviews?(Explanation 4 marks, Uses 3 marks, Types 3

marks)10 marksQ3.A study of different sampling methods is necessary because precision, accuracy, andefficiency of the sample results depend on the method employed for selecting the sample.Explain the different types of Probability and Non-Probability sampling designs.(Probabilitysampling designs 5 marks, Non- probability designs 5 marks)10 marksQ4.a. Differentiate between descriptive and inferential analysis of data. (Differences 5marks)b. Explain with examples various measures of Central Tendency.(Explanation 5marks)10 marksQ5.The chi-square test is widely used in research. Discuss the various applications of chi-square test. Under what conditions is this test applicable? (Meaning 3 marks, Applications 4 marks, Conditions 3 marks)10 marksQ6.What is analysis of variance? What are the assumptions of the technique? Give a few

examples where this technique could be used. (Meaning 3 marks, Assumptions 4 marks,Examples 3 marks)10 marks


4/35



MB0051 Legal aspects of BusinessQ1. It is important for any person to know law as ignorance of law is no excuse. ModernIndian law has been derived from some sources. Discuss the primary and secondarysources of Indian law.(primary sources- 5 marks, secondary sources- 5 marks) 10 marksQ2. We all enter into many contracts in a day knowingly or unknowingly. Explain thedefinition of a valid contract. How are contracts classified?(definition - 5 marks, classification 5 marks) 10 marksQ3. The parties to bailment have certain rights and duties. Discuss the duties of both partiesi.e. the bailor and bailee.( duties of bailor- 5 marks, duties of bailee- 5 marks) 10 marksQ4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaidseller?Discuss the remedies for breach of contract under Sale of Goods Act, 1930.(unpaidseller- 2 marks, breach of contract- 8 marks) 10 marksQ5. The Companies Act, 1956 deals with the formation and transaction of business of acompany. Discuss the features of a company. Also explain the process of formation of a

company.( features- 3 marks, process of formation- 7 marks) 10 marksQ6. With Information Technology Act, 2000, India has a set of cyber laws to provide legalinfrastructure for e commerce. Discuss the objectives and limitations of this Act.(objectives-3 marks, limitations- 7 marks) 10 marks

SEM 3 BANKINGSUMMER 2013MA0036 Financial system and Commercial Banking

Q1.The key functions of financial system are to provide a link between savers and investors.What are the key functions of financial market? (explanation of functions of financial markets- 10 marks) 10 marksQ2.Explain the meaning and the purpose of financial instruments.(meaning - 5 marks;

functions of financial instruments - 5 marks) 10 marksQ3.Discuss the role played by brokers and primary dealers in the process of intermediation?(brokers role-5 marks; primary dealers role - 5marks) 10 marksQ4.The Bank for International Settlement (BIS) was established in 1930 with itsheadquarters in Basel, Switzerland. Explain Basel Concordant. (Basel origin- 2marks; BaselConcordant- 8 marks) 10 marksQ5. The RBI, apart from the role of regulator and supervisor of payment systems, also playsthe role of a settlement bank apart from being a catalyst, an operator and a user. Discussthe role played by RBI in technological upgradation?(explain RBI- 4 marks; explain the roleplayed by RBI in technological upgradation-6 marks) 10 marksQ6.Explain the challenges and issues regarding the perspective in bankingindustry.(challenges-5 marks; issues-5 marks) 10 marks

MA0037 Banking Related Laws and PracticesQ1.Define the term banking. What are the permitted businesses for a banking company asper BR Act 1949? (explanation of term Banking - 4 marks; features of business of banking 6 marks) 10 marksQ2.When is a negotiable instrument considered as dishonoured? What steps should betaken by the holder?(explanation of Negotiable Instrument-2 marks; features of dishonouringa negotiable instrument-5 marks; action to be taken by the holder- 3 marks) 10 marksQ3.Certain goods of A were bailed with B. B omitted to lock up the goods bailed while hehas taken care to lock up similar goods of his own. Who is liable to whom?(bailee meaning-3 marks; duties of bailee -7marks) 10 marksQ4. Claytons case is considered to be one of the most essential legal decisions in banking

laws that established the principle of the order of application of credits against debits, in


5/35



running accounts like overdraft. Explain Claytons case. (explanation of Claytons case- 7marks; usage -3 marks) 10 marksQ5.Write about constitutional validity of the DRT Act.(explain the DRT act-3 marks;explanation of constitutional validity DRT Act- 7 marks) 10 marksQ6.Cooperative principles means the cooperative principles specified in the First Scheduleof the Multi-State Co-operatives Act, 2002. Explain cooperative principles.(explanation ofcooperatives- 4 marks; cooperative principles- 6 marks) 10 marks

MA0038 -Bank ManagementQ1.Intermediation is the process of linking savers of money with those who are in need ofmoney. Explain the intermediation process of banks.(explanation of intermediation process-5 marks; role played by banks-5 marks) 10 marksQ2. Business loans form the core of credit portfolio of banks .What are the basic objectiveswhich the banks pursue while pricing their business loans? (explanation of objectives ofpricing the business loans- 5 marks; objectives of banks- 5marks marks) 10 marks

Q3.Explain non-interest income and non-interest expenses.(explanation of non-interestincome - 5marks; explanation of non-interest expenses - 5marks) 10 marksQ4.Banks investment consists of different types of instruments. Explain the composition ofinvestments. (explanation of investments- 3 marks; composition of investments- 7 marks) 10marksQ5.What are the guidelines prescribed by the RBI to open a foreign bank branch inIndia?(meaning of foreign bank-3 marks; guidelines prescribed by RBI -7 marks) 10 marksQ6.Explain profitability analysis models. (explanation of different models- 2 marks;explanation of profitability analysis- 6 marks; benefits-2 marks) 10 marks

MA0039 Retail BankingQ1.The Banking Laws (Amendment) Act 1983 introduced section 45 ZA in the Banking

Regulation Act, 1949, which facilitates applicability of nomination to all deposit accounts.What are the benefits of nomination to a depositor?(explanation of nomination-4 marks;benefits-6 marks) 10 marksQ2.Electronic clearing services include both credit and debit. It is regulated by RBI. ExplainElectronic Clearing Service (ECS).(explanation of ECS debit - 5 marks+ ECS - Credit - 5marks 10 marksQ3.Banks need to implement KYC guidelines for all prospective customers beforeentertaining new business. Explain KYC guidelines.(introduction of KYC guidelines-3 marks;explanation of KYC guidelines - 7 marks) 10 marksQ4.Cross selling is an act of selling a range of additional products to a customer who hasalready availed of a particular product or service from the seller or the service provider.Explain Cross selling.(explanation of cross selling- 5 marks; benefits-5 marks) 10 marks

Q5.The services extended by banks through technology enabled channels are cost effectiveand increase the profitability of the bank. Explain Internet banking.(explanation 5 marks;benefits- 5marks) 10 marksQ6.Explain inter bank settlements.(introduction- 3 marks; explanation- 7 marks) 10 marks

SEM 3 FINANCESUMMER 2013MF0010 Security Analysis and Portfolio Management

Q1.Explain the characteristics of investment. Differentiate between investment andspeculation.(Characteristics of Investment 5 marks ; Difference between investment andspeculation 5 marks)10 marksQ2.What do you understand risk and measurement of risk? Explain the factors that affect

risk.(Explanation to risk 2 marks; measurement to risk 2 marks ; factors that affect risk 6marks)10 marks


6/35



Q3.Compare and contrast the fundamental and technical analysis(Differences betweenfundamental and technical analysis 4 differences each carries 2 marks - 8 marks;Conclusion 2 marks)10 marksQ4.Write the assumptions of CAPM. Explain the limitations of CAPM.(Assumptions of CAPM5 marks; Limitations of CAPM 5 marks)10 marksQ5.Write about emerging markets. Explain the risks involved in internationalinvesting.(Introduction of emerging markets 2 marks; Features of emerging markets 2 marks;Risks involved in international investing 6 marks) 10 marksQ6.What is economy analysis? Explain the factors to be considered in economyanalysis.(Introduction of economy analysis 2 marks ; factors in economy analysis 8 marks)10Marks

MF0011 Mergers and AcquisitionsQ1.Write the types of mergers and acquisitions. Explain the steps to a successfulmerger.(Explanation on types of mergers and acquisitions 5marks; Steps to a successful

merger 5marks)10 marksQ2.Explain the process of merger. Write down the goals of a merger.(Process of merger5marks; Goals of a merger 5marks)10 marksQ3.What is creating synergy? Explain the prerequisites for the creation ofsynergy.(Introduction of creating synergy 2marks; Pre requisites for the creation of synergy(all the 4 points to be explained each carries 2 marks) 8marks) 10 marksQ4.Give the meaning of Divesture. List and explain the reasons for divesture.(Meaning ofdivesture 2marks; Listing of reasons for divesture 3marks; Explanation of reasons fordivesture 5marks)10 marksQ5.Explain the key rules of Employee Stock Ownership Plans. Discuss the two types ofESOPs.(Key rules of ESOP 5marks ; Explanation on two types of ESOP 5marks)10 marksQ6.Explain the following with examples :Exchange rates (3marks)External advantages in

different products (3marks)Role of government policies (4 marks)10 Marks

MF0012 Taxation ManagementQ1.Explain the objectives of tax planning. Discuss the factors to be considered in taxplanning.(Objectives of tax planning 5 marks; Factors in tax planning 5 marks) 10 marksQ2.Explain the categories in Capital assets.Mr. C acquired a plot of land on 15th June, 1993for 10,00,000 and sold it on 5th January, 2010 for 41,00,000. The expenses of transfer were1,00,000.Mr. C made the following investments on 4th February, 2010 from the proceeds ofthe plot.a) Bonds of Rural Electrification Corporation redeemable after a period of threeyears, 12,00,000.b) Deposits under Capital Gain Scheme for purchase of a residential house8,00,000 (he does not own any house).Compute the capital gain chargeable to tax for theAY2010-11.(Explanation of categories of capital assets 4 marks ; Calculation of indexed cost

of acquisition 2 marks; Calculation of long term capital gain 2 marks; calculation of taxablelong term capital gain 2 marks) 10marksQ3.X Ltd. has Unit C which is not functioning satisfactorily. The following are the details of itsfixed assets:Asset Date of acquisition Book value (Rs. lakh)LandGoodwill (raised in books on 31stMarch, 2005)MachineryPlant

10th February, 2003

5th April, 199912th April, 2004

3010

4020

The written down value (WDV) is Rs. 25 lakh for the machinery, and Rs.15 lakh for the plant.

The liabilities on this Unit on 31st March, 2011 are Rs.35 lakh.The following are two options as on 31st March, 2011:


7/35



Option 1: Slump sale to Y Ltd for a consideration of 85 lakh.Option 2: Individual sale of assets as follows: Land Rs.48 lakh, goodwill Rs.20 lakh,machinery Rs.32 lakh, Plant Rs.17 lakh.The other units derive taxable income and there is no carry forward of loss or depreciationforthe company as a whole. Unit C was started on 1st January, 2005. Which option would youchoose, and why?(Computation of capital gain for both the options 4 marks; Computation of tax liability for boththe options 4 marks ; Conclusion 2 marks) 10marksQ4.What do you understand by customs duty? Explain the taxable events forimported,warehoused and exported goods. List down the types of duties in customs.Animporter imports goods for subsequent sale in India at $10,000 on assessable value basis.Relevant exchange rate and rate of duty are as follows:Particulars Date Exchange Rate

Declared by CBE&CRate of BasicCustoms Duty

Date of submission

of bill of entry

25th February, 2010 Rs.45/$ 8%

Date of entry inwardsgranted to the vessel

5th March, 2010 Rs.49/$ 10%

Calculate assessable value and customs duty.(Meaning and explanation of customs duty 2marks; Explanation of taxable events for imported,warehoused and exported goods 3 marks;Listing of duties in customs 2 marks; Calculation of assessable value and customs duty3marks) 10marksQ5.Explain the Service Tax Law in India and concept of negative list. Write about theexemptions and rebates in Service Tax Law.(Explanation of Service Tax Law in India 5marks; explanation of concept of negative list 2marks; Explanation of exemptions andrebates in Service Tax Law 3 marks) 10marksQ6.Explain major considerations in capital structure planning. Write about the dividend policy

and factors affecting dividend decisions.(Explanation of factors of capital structure planning 6marks; Explanation of dividend policy 2 marks; factors affecting dividend decisions 2 marks)10marks

MF0013 Internal Audit and ControlQ1.Discuss, in brief, the advantages and limitations of auditing.(Advantages of auditing 5marks; Limitations of auditing 5 marks)10 marksQ2.Explain the key objectives of a good internal audit system. Write down the essentials foreffective internal auditing.(Objectives of good internal audit system 5 marks ; Essentials ofeffective internal auditing 5 marks)10 marksQ3.List the required qualifications of an internal auditor. Describe the role of internal auditorin the companys management.(Listing of qualifications for internal auditor 5 marks; role ofinternal auditor 5 marks)10 marksQ4.Explain the basic principles of governing internal control.(Basic principles of governinginternal control 10 marks)10 marksQ5.Discuss the specific problems of Electronic Data Processing (EDP) relating to internalcontrol.(Explanation of all problems of EDP 10 marks) 10 marksQ6.Explain the factors for having the effective internal control system for a bank.(Explanationof various aspects of having the effective internal control system 10 marks)

SEM 3 HUMAN RESOURCE(HR) SUMMER 2013MU0010 Manpower Planning and Resourcing

Q1.Explain the need for manpower planning. What are the obstacles in manpowerplanning?(Meaning of manpower planning- 1, explanation of need - 3, description ofobstacles - 6)10 marks


8/35



Q2.What are the objectives of human resource accounting (HRA)? What are the methods ofhuman resource accounting? Explain the cost based approach of HRA.(Explanation ofobjectives - 3, listing the methods - 1, description of cost based approach - 2, explanation offour cost concepts - 4)10 marksQ3.What are the objectives of recruitment? Explain recruitment process.(Meaning ofrecruitment- 2, explanation of objectives - 3, explanation of recruitment process- 5)10 marksQ4.Describe the benefits of induction program. Explain the types of inductionprogram.(Meaning of induction- 2, explanation benefits of induction program - 2, Listing thetypes - 1, explanation of types - 4, example - 1) 10 marksQ5.What do you mean by career management? Explain career planning process.(Meaningof career management - 2, focus of career management process 1, Meaning of careerplanning- 2, Process of career planning - 5)10 marksQ6.Mention the causes of employee turnover. Explain the employee exit process.(Listing - 2,Meaning of employee exit process - 2, explanation - 6)

MU0011

Management and Organisational DevelopmentQ1. Explain the importance of Organisational development to managers. Describe thecharacteristics of Organisational Development. (meaning -2, importance -3, characteristics ofOD 5)Q2. What is meant by Organisational change? What are the various strategies for change?Explain the positive model of planned change. (meaning 2, listing the strategies 1,explanation of four strategies 3, explanation of stages - 4)Q3. Define the term ethical dilemma. What are the various ethical dilemmas? Explain.(meaning of ethics 1, definition of ethical dilemma 2, examples of ethical mistakes 1,explanation of ethical dilemmas 6)Q4. What are the two major types of human process interventions? Describe the rolenegotiation technique? (listing 2, explanation of the two human process interventions- 3,

meaning negotiation technique- 2, steps of role negotiation technique-3)Q5. What approaches have been set by OD practitioners while setting up the goal program?What are the reasons for setting goals? Explain the advantages and barriers of goalsetting.(meaning of goal- 1, explanation of approaches while setting goal 3, reasons - 2,advantages -2, barriers of goal setting- 2)Q6. What is meant by learning organisation? What are the characteristics of learningorganisation? Describe the seven steps of initiating Organisational learning.(definition 2,characteristics 2, listing the seven steps -1, explanation of seven steps 5)

MU0012 Employee Relations ManagementQ1. Define conflict management. What are the causes of workplace conflicts? What are thevarious strategies to be adopted for resolving conflicts? (definition of conflict management

3, explanation of causes of workplace conflicts 3, explanation of strategies 4) 10 marksQ2. What is meant by organisational culture? What are the elements and dimensions oforganisational culture? (meaning of organisational culture 3, explanation of elements 3,dimensions 4) 10 marksQ3. Explain the importance and features of Human Resource Information systems(HRIS).(meaning 1, example - 2, importance 3, features of HRIS 4) 10 marksQ4. What is meant by grievance redressal? Explain the three stages of Grievance redressal.What precautions are to be taken while handling grievances? (meaning of grievance &grievance redressal 2, explanation of three stages 4, precautions 4)Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning 2, explanation objectives 3, activities 5)Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress 2, explanation of symptoms 1, factors that increases stress 2, explanation employeewellness 4, example 1)


9/35



MU0013 HR AuditQ1. Define Human Resource (HR) Audit. What is the need for HR Audit? What are thevarious approaches to HR Audit? (definition 2, need for HR audit- 2, explanation of HRaudit approach by Walker- 3, common approach to HR audit- 3) 10 marksQ2. Write a brief note on staffing. How does employee orientation programs helpemployees? What are the characteristics of good employee orientation programs? (meaningof staffing- 2, explanation of staffing 3, use of orientation programs- 2, characteristics3)10 marksQ3. What is HR Scorecard? Explain the reason for implementing HR Scorecard. (meaning ofHR scorecard- 3, explanation of reasons 7) 10 marksQ4. Define competency management. Explain the two frameworks of competencymanagement. (definition 3, listing two frameworks 1, explanation of two frameworks -6)10 marksQ5. Write a brief note on workplace policies and practices. (explanation on workplace

policies and practices 1, safeguarding employee information 2, performancemanagement 2, safe work environment 2 and auditing workplace behaviours 3) 10marksQ6. What are the areas to be concentrated on for HR Audit? Prepare a questionnaire forconducting an audit for manpower planning. (explanation of areas 4, preparation ofquestionnaire 6)

SEM 3 MARKETINGSUMMER 2013MK0010 Sales, Distribution and Supply Chain Management

Q1. How to manage a companys sales force? [Managing the sales force(5 processes-eachcarry two marks)-10 marks] 10 marks

Q2. Explain Gap analysis with SERVQUAL model. [Five aspects of service quality- 5 marks;gap analysis- 5 marks] 10 marksQ3. Write a short notes on: A. Elements of Physical Distribution(any four) (Any fourelements-four marks) B. Patterns of Distribution [Patterns of Distribution(each pattern carry 2marks)- 6 marks] 4+6 = 10 marksQ4. Explain three components of Supply chain management.(Definition of supply chainmanagement- 2 marks; components 8 marks) 10 marksQ5. Define Aggregate Planning and its strategies to meet demand and supply. [Definition ofAggregate planning- 1 mark; Strategies(each carry 3 marks)-9 marks] 10 marksQ6. Explain the challenges faced by International Sales Managers (Explanation ofchallenges- 10 marks)

MK0011

Consumer BehaviourQ1. Explain the components of learning and also classical conditioning theory inbrief.(Components- 3 marks; theory- 7 marks) 10 marksQ2. Briefly discuss the decision-making models (any three). (Decision making models- 10marks) 10 marksQ3. Write a short notes on the following: A. Forms of Motivational conflict (forms- 3 marks)B. Forms of Defense mechanisms (forms -7 marks) 7+3 marks =10 marksQ4. Describe the levels of consumer decision making while buying. (Levels two for 3marks and two for 2 marks) 10 marksQ5. Discuss the influences of the reference group and Applications of reference group in acompany. (Influences 6 marks; Applications 4 marks) 10 marksQ6. Explain the five categories of Adopters in innovation process. (Categories each 2

marks)


10/35



MK0012 Retail MarketingQ1. Define e-tailing. Explain the future of electronic retailing (Definition- 2 marks; Future ofelectronic retailing- 8 marks) 10 marksQ2. Explain the factors which are leading to the growth of retail sector. (Listing andexplanation 10 marks) 10 marksQ3. Describe the tools of Integrated marketing communication. Definition of Integratedmarketing communication- 1 mark; Indirect marketing tool- 4 marks; Direct marketing tool- 5marks) 10 marksQ4. Discuss the Retail pricing strategies. (Explanation- 1 mark; Retail Pricing Strategies- 9marks) 10 marksQ5. Write a short notes on: A. Types of retail store location with examples(any five) (Types-3 marks; examples- 2 marks) B. Factors affecting retail store location(any five) (Factors 5marks) 5+5 = 10 marksQ6. Write a short notes on: A. Classification of retail consumers based on shopping.(Classification- 6 marks) B. Types of Buying behaviour (Types- 4 marks)

MK0013 Marketing ResearchQ1. Write a short notes on: A. Various types of Research(any five) (Types 5 marks) B.Characteristics of Research (characteristics- 5 marks) 5+5 = 10 marksQ2. Explain the process of sampling and classification of non-probability samplingtechniques. (Definition of sampling- 1 mark; process of sampling - 5 marks; classification ofnonprobability sampling- 4 marks) 10 marksQ3. Discuss the types of Research Design in brief. (Definition of Research Design- 2 marks;Types 8 marks) 10 marksQ4. Explain the various types of Consumer and Business to Business (B2B) marketresearch. (Types of Consumer market research- 6 marks; Types of B2B market research- 4marks) 10 marks

Q5. Explain the various methods used to collect primary data in brief. (Definition of Primarydata- 2; methods 8 marks) 10 marksQ6. Explain various methods of central tendency with formula and example for each.Mean(formula 1 mark, example- 1 mark), Median (formula 1 mark, example- 1 mark), Mode(formula 1 mark, example- 1 mark)

SEM 3 INFORMATION TECHNOLOGY( IT) SUMMER 2013MI0033Software Engineering

Q1. Waterfall Model, V-Model and Spiral Model are of the software development processes.Companies are using these models to have a systematic and defined approach in softwaredevelopment. Which of the four phases are involved in the software development process?

(listing the 4 types- 4 marks, explaining the types- 4 marks, examples-2 marks) 10 marksQ2.Suppose you have assigned the task of measuring the software product, how would youuse the size oriented and function oriented metrics in your task? (explanation of sizeoriented metrics- 4 marks, explanation of function oriented metrics- 4marks, examples foreach with problem-2 marks) 10 marksQ3. a. You are a SCM manager in a software company. How will you establish a softwareconfiguration management process in a company? (definition- 1 marks, 4 procedures insoftware configuration management process-4 marks) b. You are appointed as a softwaredeveloper in a software company and you have been asked by your project manager tocheck details of the bugs from the previous version. How will you gather details associatedwith the various bugs in the previous version? (definition 1 mark, typical work cycle-4marks) 5+5 marks

Q4. a. If you are a software engineer you must be expert in the field of software, hardwareand also database. It has been listed by the industry professionals that time and effort are


11/35



the most important factors in the system analysis stage. Briefly explain the steps used in insystem analysis. ( listing the steps- 2 marks, explanation-4 marks) b. If you are a softwaredeveloper in small company, how will you conduct a specification review?(explanation-4marks)Q5. What are the different methods of software prototypes and tools? (definition of softwareprototype-1 mark, 3 types of techniques- 3 marks, explaining tools- 4 marks, benefits ofsoftware prototype- 2 marks) 10 marksQ6. List and explain any 5 principles of design fundamentals (Listing-5 marks, explanation- 5marks)

MI0034Database Management SystemsQ1. Suppose the employee name, employee id, designation, salary, attendance and addressof any employee has to be stored in a database. You can store these data in a sequentialaddress book or it can be stored on a hard disk, using a computer and software likeMicrosoft Excel. Using this example define a database. List and explain the various

procedures carried on in a DBMS with a detailed example of the database. (defining adatabase- 1 mark, listing the 3 procedures 3 marks, explanation- 3 marks, one examplesfor each of them - 3 marks)10 marksQ2. What are the different types of interfaces provided by DBMS? (listing the 6 types: 3marks, listing the properties of these types-7 marks) 10 marksQ3. Level 2 cache has got higher latency than Level 1 by 2 times to 10 times in 512 KiB ormore. Its value is nearer to kilobyte. This is one of the levels of memory hierarchy. Definememory hierarchy. What are the other levels in memory hierarchy? Explain in one life eachfor each of them. (defining memory hierarchy- 1 mark, listing the 6 levels -3 marks,explanation- 6 marks) 10 marksQ4. Indexes are usually defines on a single field of a file called an indexing field. List anddescribe the different types of indexes (listing the 5 types of indexes-3marks, explanation in

detail- 5 marks, examples- 2 marks ) 10 marksQ5. Consider a book is written by a particular author. And you have to explain to some onethe relationship that exists between the author and the book. Normally you can draw adiagram and show the relation. These diagrams are called entity-relationship diagram inwhich book is one entity, author is one entity, and the relationship that exists between thetwo entities is written. Likewise explain the various notations used to represent the ERdiagram.(listing the notations with diagrams 5 marks, explaining each one of them in oneline with example each-5 marks )Q6. Consider a banking database (select the tables and fields of your choice). Now apply allthe operations of relational algebra and find the result. (creating database-2 marks, listingthe operations of relational algebra- 3 marks, showing the result for all operations- 5 marks)

MI0035

Computer NetworksQ1. Videoconferencing is used to conduct meetings with the people who are located in fardistance. Videoconferencing is an example of which type of computer networks? Explain indetail the different types of networks with example.(identifying the correct type 2 marks, listthe different types of networks 1 mark, explaining the types- 6 marks, examples-1 mark) 10marksQ2. Explain the three principles of data communication system. (explanation-5 marks,diagram 2 marks, examples- 3 marks) 10 marksQ3. Data compression technique makes the file size smaller so that it can easily gettransmitted over any types of network such as internet, intranet or a local area network.Explain the different types of data compression (listing the different types with example 5marks, explanation- 5 marks) 5+5 marksQ4. A protocol helps in establishing the communication between two systems. Protocols aremainly divided into asynchronous and synchronous protocols. List and describe in detail the


12/35



different types of protocols that are classified under the two main protocols. (list and correctdifferentiating of protocols under the two main types 5 marks, explanation- 5 marks) 10marksQ5. How are the different topologies of computer networks arranged? Explain the working ofeach of them (listing the different topologies with examples 2 marks, explanation- 4 marks,diagrams- 4 marks) 10 marksQ6. a. Elaborate the arrangement of IP addressing with an example (explanation- 3 marks,examples- 2 marks) b. List the various best internet service providers in India with respect totheir efficiency. (listing 2 marks, explaining 3 marks)

MI0036Business Intelligence ToolsQ1. a. Emergency Medical Association (EMA) is a group of 250 board- certified emergencyphysicians. They are responsible for effectively managing the emergency departments. Listout what BI values and applications they should be implementing (listing and explaining thereason behind it- 5 marks) b. Most of the credit card companies permit a consumer to get

approval for specified amounts via mobile to ensure that the purchase is covered. This typeof consumer support which retains a customer to the bank for a longer time is real timebusiness intelligence. Define real time Business intelligence and the various steps involvedin the process. (defining- 2 marks, list and explain the process- 3 marks) 5 + 5 marksQ2. Today businesses largely rely on the information available and can be communicatedthrough various sources, both internally and externally with the help of internet. Explain therole of Business Intelligence in modern business. What are the three different types ofdecision that most business organisations take? (explanation-5 marks, different types ofdecision-5 marks) 10 marksQ3. a. Granularity of data is an important factor to be considered in the business whichinvolves data warehousing. How the characteristics of data granularity does varies fromapplication to application? List the different tools in data granularity. (4 points 4 marks,

listing- 2 marks) b. Consider a data warehousing enterprise where a Total data qualitymanagement (TDQM) cycle has to be implemented. Find the members involved in TDQMteam of that organisation. (listing- 2 marks, explanation-2 marks)Q4. a. You are given the responsibility to organise a tour for your batch to an organisation.Find out the parameters used by your team for data mining. (listing the parameters- 3 marks)b. Explaining the working of data mining. (explanation of how data mining works- 7 marks)3+7 marksQ5. According to a recent IDC report, knowledge management is in a state of high growth,especially among the business and legal services industries. As the performance metrics ofearly adopters are documenting the substantial benefits of knowledge management, moreorganizations are recognizing the value of leveraging organizational knowledge. DefineKnowledge Management. Explain the various characteristics of Knowledge management.

What are knowledge assets? (definition- 2 marks, characteristics6 marks, definition-1 mark,example-1 mark) 10 marksQ6. How to make the best use of Business intelligence? What are the advantages of BI withsales? (explanation- 5 marks, explanation- 5 marks) 10 Marks

SEM 3 OPERATIONS MANAGEMENT(OM) SUMMER 2013OM 0010 - OPERATIONS MANAGEMENT

1 It is the job of operations managers to convince the stakeholders that theinvestment inplant and equipment is going to enhance the value of theinvestments already held by themin the organisation. Explain some of theconcepts that can be considered in analysing theinvestment.(ROI;EBIT; ROA; cash flow; EVA- 5 X2 marks =10 marks)10 marks

2 Explain the regional factors that affect location decision.(Location of raw materials;Location of markets; Labour factors; Climate andtaxes - 4 X 2.5 marks= 10 marks)10 marks


13/35



3 Explain the nine fundamental propositions about organisational effectiveness.(Explanationof 9 fundamental propositions 9 marks; conclusion 1 mark)10 marks4 Describe the seven forms of waste. Explain how 5Ss are used to eliminatethem.(Sevenforms of waste 7.5 marks; 5 S 2.5 marks)10 marks5 Discuss the Independent demand item techniques.(Reorder point (or Perpetual) Model 5marks; Periodic review models 5marks)10 marks6 Explain the types of failures that occur in operations.(Design failures; Facilities failures;Staff failures; Supplier failures - 4 X 2.5marks = 10 marks)

OM 0011 ENTERPRISE RESOURCE PLANNINGQ1. Differentiate between Commercial and Open Source ERPssoftwarepackages.(Differences 5 marks; Type of organisation/company where is theseERPs are used 2 marks; description of one ERP software for each typeof ERP 2marks;conclusion 1 mark)10 marksQ2. For a successful MRP system three types of information are veryessential. Describe the

types of information.(Master Production Schedule 3 marks ;Bill of Material 4marks;Inventory Records 3 marks)10 marksQ3. Explain the features, benefits and Limitations of ERPInventoryManagement.(Explanation ERP inventory management 1 mark; features 3marks ;benefits 3 marks; limitations 3 marks)10 marksQ4. What are the activities of Human Resources management systems?(explanation ofactivities 10 marks)10 marksQ5. Explain any two benefits of an ERP implementation? (5 marks for each benefit) 10marksQ6. Who is an ERP vendor and what are his roles?(Explanation of ERP vendor 4 marks;role 6 marks)10 marks

OM 0012

SUPPLY CHAIN MANAGEMENTQ1. It is necessary for Supply Chain managers to identify the obstacles toco-ordination in theSupply Chain so that they can take suitableactions that help achieve co-ordination. Explainthe major categoriesof obstacles.(Incentive obstacles; Information processing obstacles;Operationalobstacles; Pricing obstacles; Behavioural obstacles 10 marks, i.e. 2marks each)10 MarksQ2. Write a note on assessment tool.(Planning assessment- 1 mark; Sample Schedule forConducting anAssessment 3 marks; Description/Using an of assessment tool 4marks;Completing assessment tool-2 marks)10 MarksQ3. How can differential advantage be achieved through SupplyChainManagement?(Competitive-forces approach 2 marks; capabilities approach 6marks ; conclusion 2 marks)10 Marks

Q4. Discuss the five basic components of Supply Chain Management.(5 components X 2marks =unit 10)10 MarksQ5. Explain Relationship Marketings impact on firms.(7 impacts X 1.25 = 8.75 marks;conclusion 1.25 marks)10 MarksQ6. The Global Supply Chain Forum (GSCF) framework consists of eightsupply chainmanagement processes. Explain them.(8 process X 1.25 marks)

OM 0013 ADVANCED PRODUCTIONQ1. What is Flexible Manufacturing System (FMS)? How does it help inimproving themanufacturing process?(Definition of FMS - 1 mark; Characteristics- 2 marks; Explanationofsystem designed to produce components 3 marks; How there isflexibility in themanufacturing process 2 marks; Components of FMS2 marks)10 marksQ2. What is Logical Process Modelling and give the comparison betweenLogical andPhysical Modelling?(definition of logical process modeling- 1 mark; steps- 2


14/35



marks;explanation of Logical Process Model - 3 marks; logical modelling formats- 1 mark;Comparison Between Logical and Physical Modelling- 3marks)10 marksQ3. Write short notes of Risk management.(Meaning of Risk management risk 2 marks;management life cycleincluding diagram-3 marks; risk reduction by noting changes toexistingrisks and updating in the risk management mode- 3 marks; role or projectriskmanager and individuals in managing risk- 2 marks)10 marksQ4. List out the inventory decision rules for MRP and the benefits anddrawbacks ofMRP.(Inventory decision rules 6 marks; benefits 2 marks; drawbacks 2 marks)10marksQ5. The v4L learning principles are perfectly blended across all Toyota supplychainmanagement processes to systematically concentrate on the v4Lbalance. Explainthem.(Variety; Velocity; Variability; Visibility 10 i.e. 2.5 marks each)Q6. Explain the key elements of Just In Time.(Key elements 9 marks, i.e. 1 mark each;conclusion 1 mark)

SEM 3 PROJECT MANAGEMENT(PM) SUMMER 2013PM 0010 INTRODUCTION TO PROJECT MANAGEMENT

Q1. Describe the strategy planning tools of Ansoff matrix and BCG matrix.(Ansoff matrix :use and factors it considers 1 mark, explanation 2marks, limitation -1 mark; BCG matrix :use - 1 mark, explanationincluding 4 types of SBUs 3 marks, limitations - 2 marks)10marks (4 forAnsoff matrix +6for BCG matrix)Q2. Describe the approaches used to screen projects.(3 approaches - each 3 marks i.e. 3 X3marks = 9 marks ; conclusion 1mark)10 marksQ3. Explain any 3 parameters analysed during technical analysis of a project.(any 3parameters 3 marks each i.e. 3 X 3marks = 9 marks;conclusion- 1 mark)10 marksQ4. Write short notes on Cost Breakdown Structure(CBS).(Explanation of Cost Break downStructure(CBS) including details itprovides, categories of CBS , cost baseline 3 marks ;Characteristics ofCost Breakdown Structure -2; Five major forms of costbreakdownstructure- 3 marks, Principle of cost breakdown structure- 2 marks) 10 marksQ5. Briefly explain the different steps or methodologies of project risk 10marksmanagement?(1.67 marks for each step, i.e 6 X 1.67 marks= approx. 10 marks)Q6. Briefly describe the key project contracts under SPV (Special PurposeVehicle) forinfrastructure projects.(Key project contracts - 3 marks each, i.e 3 X 3 marks =9marks;conclusion-1 mark)

PM0011 PROJECT PLANNING AND SCHEDULINGQ1. The PMBOK Guide addresses four elements related to scope. List andexplainthem.(Listing of 4 elements 1 mark, Explanation of elements - 9 marks)10 marks

Q2. Write short notes of PERT (Explanation/definition of PERT- 1 mark; Four requirementsof PERT 2marks ; Basic features and functions of PERT techniques 2 marks;PERTSystem of Time Estimates 3 marks; PERT Computations 2marks )10 marksQ3. Explain the various planning processes which are part of the riskmanagementknowledge area.(each process 2.5 marks, i.e. 4 processes X 2.5 marks =10 marks)10 marksQ4. What is an expert system? Explain different parts involved in an expertsystem.(Definitionof expert system, use, essential ingredient 2 marks; parts ofan expert system 8 marks)10marksQ5. Explain four different types of predecessor and the reasons why one taskmay bedependent on another.(Four different types of predecessor- 2 marks each i.e 2 X 4 = 8marks;reasons why one task may be dependent on another 2 marks)Q6. What is delay analysis and explain its methodology?(Delay analysis definition, critical

and non-critical delay 2 marks;Methodology 8 marks)


15/35



PM 0012 PROJECT FINANCE AND BUDGETINGQ1. There are several elements which you can take into consideration, whilebudgeting aproject. Explain these elements.(4 elements X 2.5 marks =10 marks)10 marksQ2. Explain the different methods/sources to finance a project?(5 methods/sources X 2marks =10 marks)10 marksQ3. Describe any 5 considerations that are crucial in the design of the financingplan for aproject.(any 5 considerations X 2 marks = 10 marks)10 marksQ4.Discuss some of the tools and techniques of Cost Management.(Cost aggregation- 1mark; Reserve analysis -1 mark; Expert judgment 1mark; Historical relationships- 1 mark;Funding limit reconciliation 2 marks;Cost performance baseline 2 marks ; Project fundingbaseline- 2 marks)10 marksQ5. Explain the various key determinants of initial project cost.(8 key determinants X1.25marks =10 marks)10 marksQ6. Explain any 5 risks associated with project evaluation.(5 risks X2 marks= 10 marks)

PM 0013

MANAGING HUMAN RESOURCES IN PROJECTSQ1. What is the selection criteria applied in the selection of a Project Manager?(Each criteria2 marks, 2 X 5 = 10 marks)10 marksQ2.As a project manager, you will always have projects for which you mustprocurehardware, software, or services from outside sources. Thisprocess is procurement, and theprofessional project manager must havea basic understanding of the procedure so that he orshe can make surethat the organization is getting the right materials at the best cost.Tomanage procurement, you need to go through a few processes. Explainthese processes.(Selecting Vendors 6 marks;Contract Cancellation 2 marks, Contract Closing 2 marks)10 marksQ3. Discuss the Role of a Project manager in handling conflicts. (8 roles X 1.25= 10marks)10 marks

Q4. Describe the structure and content of a CMP.(Purpose of the CMP 1.5 marks, Scope-1.5 marks, Objectives- 1.5marks; Constraints (overall) 1.5 marks ,Table addressing- 4marks)10 marksQ5. What are the different methods of forecasting in a project?(Time series 3 marks,Casual/econometric method 2 marks,Judgmental method 3 marks , Other methods 2marks)10 marksQ6. Write short notes on acquiring a Project Team.(Definition: Acquiring a Project Team 2marks; inputs for acquiring aproject team 3 marks; common tools and techniques 2marks; outputof acquiring a project team process 2 marks; conclusion- 1 mark)

SEM 3 RETAILSUMMER 2013ML0010

Warehousing and Supply Chain Management

Q1.What do you mean by warehousing and What are the attributes of IdealWarehousing?(Meaning - 2 marks, Explaining Attributes - 8 marks)10 MarksQ2.Examine the fundamental dimensions of customer service.(Detailexplanation of 3fundamental dimensions - 8 marks, Diagram 2 Marks)10 MarksQ3.Discussthemajordriversofsupplychainperformancebriefly. (Introduction & Diagram - 2marks, Explaining drivers - 8 marks)10 MarksQ4.Enumerate the three basic steps involved in the achievement of strategicfit. (Detailexplanation of 3 basic steps - 8 marks, Diagram - 2 marks)10 MarksQ5.What are the basics of strategic supply chain management and also enlistthe imperativesfor the supply chain strategy? (Explanation of strategicsupply chain management 2 marks,Diagram - 2 marks, Listing theimperatives - 6 marks)10 Marks

Q6.Explain the various factors that are taken into view while assessing andscoring thesuppliers. (Detail explanation of factors - 10 marks)10 Marks


16/35



ML0011 Buying and MerchandisingQ1.Explain the various principles of an ideal merchandising giving suitableexamples foreach? (Meaning of Ideal Merchandising 2, Detail explanationof 14 principles - 8 marks)10MarksQ2.Enumerate the category management strategies that are used by retailersto ensure asmooth category management process. (Meaning of categorymanagement 2 marks, Detailexplanation of 7 steps 8 marks)10 MarksQ3.Discuss the concept of open-to-buy system. How do you calculate open-to-buy for thepast and current period? (Detail explanation on the concept ofOTB system - 3 marks,Calculation of OTB for past period 2 marks,Calculation of OTB for current period - 5marks)10 MarksQ4.Enumerate some merits and demerits of Formal Buying Organization,Informal BuyingOrganization, Centralized Buying & Decentralized Buyingalong with diagrammaticrepresentation of functions and attributes of thebuying department.(Diagrammatic

representation of functions and Attributesof the buying department 2 marks, Merits andDemerits of formal buying 2marks, Merits and Demerits of informal buying 2 marks,Merits and Demeritsof Centralized buying 2 marks, Merits and Demerits of Decentralizedbuying 2 marks)10 MarksQ5.Enumerate the first 5 steps in Merchandise Buying and Handling Process(Explanation offirst 5 steps 8 marks, Diagram - 2 marks)10 MarksQ6.Selecting an appropriate vendor is the key step in the success of anenterprise. (Detailexplanation of five steps - 9 marks, Diagram 1 mark)10 Marks

ML0012 Store OperationsQ1.Explain Pre-Store opening activities and State at least 10 pre-storeopening activities thatshould be ideally carried out in a retail store?(Meaning of Pre-Store opening activity 2

marks, 10 activities - 8 marks)10 MarksQ2.What are the functions of a store manager? (Brief explanation of at least 10functions of aretail store manager 10 marks)10 MarksQ3.What does an optimum store layout ensure? (Brief explanation of at least 10factorswhich explains optimum store layout 10 marks)10 MarksQ4.Write a note on any two types of classification on the basis of the natureof merchandise.(Classification on basis of Nature of Merchandise 7 marks,Classification on the basis ofusability and condition of merchandise 3 marks)10 MarksQ5.Define standardization and explain the levels of standardization(Explanation ofstandardization 2 marks, Explaining the levels ofstandardization - 8 marks)10 MarksQ6.How does a store control the quality of its merchandise? (Detailexplanation of five stepsin quality control procedure - 10 marks)10 Marks

ML0013 Retail IT ManagementQ1.Explain the various factors affecting the use of IT applications in the retailindustry?(Detailed explanation on factors 10 marks)10 MarksQ2.What is the impact of e-retailing in the travel and tourism sector? (Detailexplanation of e-retailing in travel and tourism sector with examples 10marks)10 MarksQ3.What is RFID technology and how does it work? (Detail explanation onworking of RFIDtechnology 6 marks, concept of RFID 2 marks,anddiagram 2 marks)10 MarksQ4.Describe the various features of retail software. (Detail explanation onfunctions of retailsoftware - 10 marks)10 MarksQ5.Briefly describe the steps involved in designing a database. (Explanationof 5 stepsinvolved in designing a database - 10 marks)10 MarksQ6.Explain the various types of networks. (Detail explanation of five types ofnetworks - 10marks)10 Marks


17/35



SEM 3 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013QM0010 - Foundations of Quality Management

Q1. List the different approaches to Quality. Discuss Jurans views on Quality. (Approaches 5 marks, Views 5 marks) 10 marksQ2. a. Describe the factors determining the customer satisfaction. (Factors 5 marks) b.Define - Expected Quality, Design Quality and Actual Quality and how they influence thecustomer satisfaction. (Meaning of each 3 marks, Explanation 2 marks) 10 marksQ3. Write short notes on: a. Quality Function Deployment (QFD) (Explanation 5 marks) b.Tolerance design (Explanation 5 marks) 10 marksQ4. a. Explain Quality Assurance. (Explanation 5 marks) b. The quality audit is amanagement tool used to evaluate, confirm or verify activities related to quality. A properlyconducted quality audit is a positive and constructive process Discuss. (Meaning 1 mark,Explanation 4 marks) 10 marksQ5. a. Describe the main features of Quality Control and Inspection. (Features 5 marks) b.

Explain the key role of Enterprise Decision Making.(Role 5 marks)Q6. Explain the importance of service quality. Discuss the measurement of servicequality.(Meaning 1 mark, Importance 4 marks, Measurement 5 marks)

QM0011 - Principles & Philosophies of Quality ManagementQ1. Discuss the various dimensions of Quality. (Meaning 2 marks, Dimensions 8 marks)10 marksQ2. a. Discuss Taguchis contributions. (Contributions 5 marks) b. Explain Quality Lossfunction. (Explanation 5 marks) 10 marksQ3. What are Quality circles? Explain the objectives and significant characteristics of Qualitycircles. (Meaning 2 marks, Objectives 4 marks, Characteristics 4 marks) 10 marksQ4. 5S is a structured program to achieve a well-organised workplace, its cleanliness andstandardisation, for a safer, more efficient and more productive operation. Explain theprinciples and implementation stages of 5S. (Principles 5 marks, implementation stages5 marks) 10 marksQ5. Total Productive Maintenance aims for greater manufacturing competitiveness throughimproved effectiveness of machines and equipment. Briefly explain the Eight Pillars of TotalProductive Maintenance. (Meaning 2 marks, Explanation 8 marks) 10 marksQ6. Discuss the meaning and importance of six sigma. Explain the steps in implementing sixsigma. (Meaning 2 marks, Importance 3 marks, Steps 5 marks)

QM0012- Statistical Process Control and Process CapabilityQ1. a. What is Statistical Process Control? Distinguish between Statistical Quality Control

and Statistical Process Control. (Meaning 2 marks, Differences 3 marks)b. List out Dr.Edward Demings contribution to Quality. (Contributions 5 marks) 10 marksQ2. a. Explain the Cause and Effect diagram. (Explanation 5 marks) b. Describe theprocedure to construct Fish bone diagram with an example. (Procedure 3 marks, Example 2 marks) 10 marksQ3. Explain the structure and construction of Control Charts. Explain with an example how toconstruct X-bar Chart and R Chart. (Structure 3 marks, Construction 3 marks, Examples 4 marks) 10 marksQ4.What is the meaning of experimental design? Explain the guidelines for designingexperiments. (Meaning 3 marks, Guidelines 7 marks) 10 marksQ5. Explain the concept of Process Capability. Distinguish between Process Stability andCapability. Mention the major uses of Process Capability. (Explanation 4 marks,

Differences 3 marks, Uses 3)


18/35



Q6. What is Acceptance sampling? Explain the guidelines for using Acceptance Sampling.(Meaning 4 marks, Guidelines 6 marks) 10 marks

QM0013 - Quality Management ToolsQ1. a. Explain the principles and importance of Quality.(Principles 3 marks, Importance 2marks) b. Differentiate between Quality Control and Quality Assurance. (Differences 5marks) 10 marksQ2. QFD is a customer driven planning process which guides through the design,manufacture and marketing of a product or service. Explain the Approaches and Phases ofQuality Function Deployment (QFD).(Meaning 2 marks, Approaches 4 marks, Phases4 marks) 10 marksQ3. Explain the methods of measuring Reliability. Discuss software reliability. (Meaning 2marks, Methods 4 marks, Explanation of Software reliability 4 marks) 10 marksQ4. Describe Robust Design Optimisation Strategy. Explain the steps followed in RobustParameter Design. (Description- 5 marks, Steps 5 marks) 10 marks

Q5. Quality Control Charts focuses on the stability of a process and demonstrates theperformance of a project over time. Explain the basic components of quality control charts.Describe the purpose and importance of quality control charts.(Components 5 marks,Purpose 3 marks, Importance 2 marks)Q6. What is business excellence? What are the steps involved in achieving organisationalexcellence? (Meaning- 3 marks, Steps 7 marks)

SEM 4 BANKINGSUMMER 2013MF0017/MA0041 Merchant Banking and Financial Services

Q1. Explain the functions of merchant banking and functions of financialintermediaries.(Functions of merchant banking 8marks; Functions of financial intermediaries

2marks) 10 marksQ2. What do you understand by book building and Green shoe option? Explain the bookbuilding guidelines. (Explanation on book building 2marks ; Explanation on book building 3marks; Book building guidelines 5 marks) 10 marksQ3. Explain the roles and responsibilities of custodian services. Write down the code ofconduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code ofconduct by SEBI 5 marks) 10 marksQ4. Explain the leases in the financial statements in case of lessees andlessors.(Explanation on leases in financial statements of lessees 5 marks; Explanation onleases in financial statements of lessors 5 marks) 10 marksQ5. Give the meaning and characteristics of Hire Purchase finance. Differentiate betweenHire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics

5marks; Differences between Hire purchase and Installment 2 marks; Differencesbetween Hire purchase and Leasing.)10 marksQ6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks;Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks)

MA0042 Treasury ManagementQ1.Consider yourself as a chief financial officer, describe the treasury functions that youhandle and discuss how you will formulate the treasury policy. (explanation of treasuryfunctions-5 marks; explanation of treasury policy-5 marks) 10 marksQ2. The NCDEX trading system provides a fully automated screen based trading for futurescommodities on basis of nationwide online monitoring and surveillance mechanism. Discussexplain the concept of commodity market, role of regulator and players. (concept of

commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks


19/35



Q3. Consider yourself as a CEO of an automobile company in India, Which tool will youadopt to minimise risk occurring in the production process.(explanation of risk management -3 marks, explanation of process of risk management - 4 marks; explain tools used tominimise risks - 3 marks) 10 marksQ4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest raterisk, which has affected its operation significantly. Discuss the factors that influence the levelof market interest rate. (explanation of interest rate risk - 4 marks; explanation of varioustypes of products/ credit facilities offered - 6 marks) 10 marksQ5. The treasury maintains the bank funds, it automatically surrounds liquidity and interestrate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks;explain ALM-3 marks; explain the relationship between treasury and ALM 4marks) 10marksQ6. ALM deals with strategic balance sheet management, which involves various risks,caused due to the changes in exchange rates and the position of liquidity, interest rates inthe organisation. Discuss how the ALM contributes to the risks in balance sheet

management. (explanation of ALM- 3 marks; explanation how the ALM contributes to therisks in balance sheet management-7marks) 10 Marks

MA0043 Corporate BankingQ1. Corporate Banking represents the wide range of banking and financial services providedto domestic and international operations of large local corporates and local operations ofmultinationals corporations. Write a detailed note on evolution of corporate banking.(introduction- 3 marks; explanation of evolution of corporate Banking -7 marks) 10 marksQ2. The supply bills are not bills of exchange and do not enjoy the status of being anegotiable instrument. What are supply bills? What is the procedure to be followed by a bankin making advances against such bills? (explanation of supply bills -4 marks; procedure-6marks) 10 marks

Q3. Assume yourself as a banker and discuss the measures to be taken by the bank tomonitor working capital limits sanctioned? (explanation of working capital-4 marks; measuresto be taken by the bank to monitor working capital limits sanctioned -6 marks) 10 marksQ4. As a trader in order to be competitive and successful, how can you address some risksthat are peculiar to foreign trade like commercial risks and political risks? ( introduction ofECGC- 3 marks; explanation of ECGC- 7 marks) 10 marksQ5. The arrangement in which short term domestic receivables on sale of goods or servicesare sold to an agency (known as the factor) is called Factoring. Write a detailed note onfactoring and its benefits. (explain the Factoring- 6marks +benefits of Factoring 4 marks)10 marksQ6. What role does RBI play in ensuring that the guidelines are adhered to by banks as perRBI Act 1934 and Banking Regulation Act 1949? (explanation of role of RBI -RBI Act 1934 -

5 marks and Banking Regulation Act 1949 - 5 marks) 10 marks

MA0044 Institutional BankingQ1. Development Banks or Development Financial Institutions (DFIs) in India wereestablished mainly to provide long term capital for industry and trade. Write a detailed noteon the origin of DFIs and the various facilities offered by them. ( explanation of the origin ofDFIs -5 marks+ Listing the facilities offered by FDI-5 marks) 10 marksQ2. In India, the concept of Micro Finance was launched in the year 1992. Discuss theproducts and services offered by MFIs in India. ( explanation of MFI- 3 marks; explanation ofproducts and services offered by MFIs in India -7marks) 10 marksQ3. Discuss the role of NABARD in rural housing development. (introduction of NABARD-3marks; explanation of role of NABARD-7marks) 10 marksQ4. Discuss the various activities carried out by commercial banks these days that arecommon to clients of both commercial banks and development banks.(Commercial banks- 2


20/35



marks; development banks-2 marks; explanation of activities that are performed by bothcommercial and development banks-6marks) 10 marksQ5What are the various products and services offered by the Derivatives section of a banktreasury? (Derivatives meaning- 2marks; explain the products and services offered by theDerivatives section of a bank treasury8marks) 10 marksQ6. FIU-IND was set up by the Government of India on 18th November 2004 as the centralnational agency responsible for receiving, processing, analysing and disseminatinginformation relating to suspect financial transactions. Discuss the role of FIU-IND? (FIU-INDorigin- 2marks; explanation of role of FIU-IND -8 marks) 10 marks

SEM 4 ENTREPRENEURSHIP(ED) SUMMER 2013ED0006 Finance for Entrepreneurs

Q1. What do you understand by entrepreneurial finance? Explain the role of externalinvestors in a firm. (Meaning of entrepreneurial finance 2 marks; explanation on the role ofexternal investors in a firm 8 marks) 10 marksQ2. Elaborate the steps under pro forma analysis. Discuss the financial projections throughpro forma. (Steps under pro forma analysis 5 marks ; Financial projections through pro forma5 marks) 10 marksQ3. Give the meaning of present values and future cash flows with an example. Explainsome of the relevant cash flows. (Meaning of present values and future cash flows 2 marks ;Examples for present values and future cash flows 2 marks ; Explanation of some of therelevant cash flows 6 marks) 10 marksQ4. Write advantages and disadvantages of structuring a deal. (Advantages of structuring adeal 5 marks ; Disadvantages of structuring a deal 5 marks) 10 marksQ5. Differentiate between the business angel and venture capital firms. Explain the fundraising stages and venture capital cycle. (Differences between business angel and venture

capital firms 5 marks; Explanation of fund raising stages 3 marks ; Explanation on venturecapital cycle 2 marks) 10 marksQ6. Write short notes on: Debenture and bonds (5 marks) Commercial Papers (5 marks)

ED0007 Basics of Family businessQ1. What do you mean by family business? Explain the family business life cycle. (meaningof family business 2, meaning of family business life cycle 2, explanation of familybusiness life cycle 6) 10 marksQ2. Describe the types of business policies. (concept of family business policy 2, listing thetypes 2, explanation of types 6) 10 marksQ3. List and explain the various family business models. (listing the various family businessmodels 2, explanation of these models 8) 10 marks

Q4. Explain the need and importance of financial management for a family business.(explanation of need - 5, Importance - 5) 10 marksQ5. What are the family related issues and business related issues with regard to problemsin family business? (listing the issues 2, explanation 8) 10 marksQ6. Explain the meaning and advantages of family business valuation. (Meaning 5,Advantages of family business valuation 5)

ED0008: Managing Family businessQ1. What are the advantages of retailing? Write a brief note on retailing in India.(meaning ofretailing 2, explanation of advantages 3, note on retailing in India 5) 10 marksQ2. Define franchising. What are the advantages and challenges of franchising? (meaning offranchising 2, advantages 4, challenges 4) 10 marks

Q3. Describe the nature and advantages of financial services. (meaning 1, nature offinancial services 5, advantages - 4) 10 marks


21/35



Q4. What are the challenges faced by Indian food processing industry? (meaning of foodprocessing 1, challenges faced 9) 10 marksQ5.Explain the nature of real estate sector. What are the main classification of real estatesector? Who are the major players in real estate sector?(explanation of nature of real estatesector 3, classification 3, players in real estate sector 4) 10 marksQ6. Explain how education sector is classified. What are the challenges in education sector?(mentioning the classification 1, explanation of classifications 5, challenges in educationsector 4) 10 Marks

ED0009 Entrepreneurial case studiesQ1.Explain the visionary leadership of Birla group. What are the learnings from BirlaGroup?(explanation of visionary leadership of Birla group 5, learnings from the group 5)10 marksQ2. Write short notes on the strategies used by Godrej group.(listing the strategies used byGodrej group 3, explanation of the strategies- 7) 10 marks

Q3. Write a brief note on Corporate social responsibility (CSR) activities by Tata Group?What are the learnings from Tata group? (explanation on CSR activities 5, learnings fromTata group 5) 10 marksQ4. Describe the vision, beliefs and values of Future group. Explain the key success factorsof Future group. (state the vision 2, explanation on beliefs of the Future group 2, values2, key success factors 4) 10 marksQ5. Write a brief note on history of TVS Group. What are the key success factors of TVSgroup? (history of TVS group 5, explanation of key success factors 5) 10 marksQ6. Explain the values and philosophy of JK Group. Describe about their contributiontowards society and environment. (explanation of values and philosophy of J K Group 4,Social responsibility of J.K.Group 6) 10 Marks

SEM 4 FINANCESUMMER 2013MF0015/MBF 404/ IB0010 International Financial Management

Q1. Globalization is a process of international integration that arises due to increasinghuman connectivity as well as the interchange of products, ideas and other aspects ofculture. Give brief introduction of globalization and identify its advantages anddisadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks;Disadvantages of globalization 4marks) 10 marksQ2. Foreign exchange markets, where money in one currency is exchanged for another.Write the history of foreign exchange. Explain the fixed and floating rates and theadvantages and disadvantages of fixed rates system. (History of foreign exchange 5marks;Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed

rates system 3marks) 10 marksQ3. Swap is an agreement between two or more parties to exchange sets of cash flows overa period in future. What do you understand by swap? Explain its features, kinds of swap andvarious types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks;Kinds of swap 2marks; Various types of interest rate swap 3marks) 10 marksQ4. International credit markets are the forum where companies and governments canobtain credit. Bring out your understanding on international credit markets and explain thetwo very important aspects of international credit market. Refer and give oneexample.(Introduction of international credit market 2marks; Explanation of syndicated loanswith example 4marks; Explanation of External Commercial Borrowings (ECB)4marks) 10marksQ5. Cost of capital is the minimum rate of return required by a firm on its investment in order

to provide the rate of return by its suppliers of capital. 10 marksDescribe the cost of capitalacross countries. (Introduction and explanation of effect of country difference in the cost of


22/35



debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation onexamining debt and equity cost together 2marks; Explanation on estimating the cost ofcapital 2marks)Q6. Explain the principles of taxation and double taxation. Give some important points on taxhavens and its types. (Explanation on principles of taxation 4marks; Explanation on doubletaxation 2marks; Explanation on tax havens and its types 4marks) 10 Marks

MF 0016 Treasury ManagementQ1. Consider yourself as a chief financial officer, describe the treasury functions that youhandle and discuss how you will formulate the treasury policy. ( explanation of treasuryfunctions-5 marks; explanation of treasury policy-5 marks) 10 marksQ2.The NCDEX trading system provides a fully automated screen based trading for futurescommodities on basis of nationwide online monitoring and surveillance mechanism. Discussexplain the concept of commodity market, role of regulator and players. (concept ofcommodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks

Q3. Consider yourself as a CEO of an automobile company in India, Which tool will youadopt to minimise risk occurring in the production process. (explanation of risk management- 3 marks, explanation of process of risk management - 4 marks; explain tools used tominimise risks - 3 marks) 10 marksQ4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest raterisk, which has affected its operation significantly. Discuss the factors that influence the levelof market interest rate. (explanation of interest rate risk - 4 marks; explanation of varioustypes of products/ credit facilities offered - 6 marks) 10 marksQ5. The treasury maintains the bank funds, it automatically surrounds liquidity and interestrate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks;explain ALM-3 marks; explain the relationship between treasury and ALM 4marks) 10marks

Q6. ALM deals with strategic balance sheet management, which involves various risks,caused due to the changes in exchange rates and the position of liquidity, interest rates inthe organisation. Discuss how the ALM contributes to the risks in balance sheetmanagement. (explanation of ALM- 3 marks; explanation how the ALM contributes to therisks in balance sheet management-7marks) 10 Marks

MF0017/MA0041 Merchant Banking and Financial ServicesQ1. Explain the functions of merchant banking and functions of financial intermediaries.(Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10marksQ2. What do you understand by book building and Green shoe option? Explain the bookbuilding guidelines. (Explanation on book building 2marks ; Explanation on book building 3

marks; Book building guidelines 5 marks) 10 marksQ3. Explain the roles and responsibilities of custodian services. Write down the code ofconduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code ofconduct by SEBI 5 marks) 10 marksQ4. Explain the leases in the financial statements in case of lessees and lessors.(Explanation on leases in financial statements of lessees 5 marks; Explanation on leases infinancial statements of lessors 5 marks) 10 marksQ5. Give the meaning and characteristics of Hire Purchase finance. Differentiate betweenHire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics 5marks; Differences between Hire purchase and Installment 2 marks; Differencesbetween Hire purchase and Leasing.)10 marksQ6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks;Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks)10 Marks


23/35



MF0018 Insurance and Risk ManagementQ1. Explain the Risk Management Process. (Explanation of six risk management process 10marks) 10 marksQ2. Write about IRDA. Explain the functions and powers of IRDA. (Introduction of IRDA2marks ; Explanation on the functions and powers of IRDA 8 marks) 10 marksQ3. Write down about the objectives, purpose, functions and advantages of lifeinsurance.(Explanation of objectives of life insurance 2marks ; Explanation of purpose of lifeinsurance 3 marks ; Explanation of advantages of life insurance 2marks ; Explanation offunctions of life insurance 3marks)10 marksQ4. Explain the product development process, classification of new products, stages in newproduct development, pricing strategy for new products.(Explanation of product developmentprocess 2 marks ; Explanation of classification of new products 2 marks ; Explanation ofstages in new product development 3 marks ; Explanation on pricing strategy for newproducts 3 marks) 10 marks

Q5. Marketing of insurance products is an important tool in the insurance business. Themarketing of insurance is possible in both the life insurance and the non-life insurancedepartments. Explain the tools that help in advertising the companys insurance policies.Write down the issues in insurance marketing. (Explanation of the tools in advertising thecompanys insurance policies 3 marks ; Explanation of issues in insurance marketing 7marks) 10 marksQ6. Reinsurance is a kind of insurance. It is an important operation of insurance. Give anoverview of reinsurance and explain the reasons for reinsurance. (Overview of reinsurance 5marks ; Explanation of reasons for reinsurance 5 marks) 10 Marks

SEM 4 HCS SUMMER 2013MH0056

Public Relations & Marketing for Healthcare OrganizationsQ1. Describe the steps involved in healthcare marketing process. 10 marks (Steps-2 marks,

Explanation-8 marks)Q2. What is marketing mix? Explain the four Ps of the marketing mix. 10 marks (Definition-2marks, Explanation -8 marks)Q3. Discuss Porters five forces analysis. 10 marks (Mentioning the five forces -2 marks,Explanation -8 marks)Q4. Explain market segmentation. 10 marks (Definion-1 mark, Explanation-9 marks)Q5. Discuss ethics, trends and issues in healthcare marketing. 10 marks (Brief outline ofhealthcare marketing-1 mark, Explanation of ethics-3 marks, Explanation of trends- 3 marks,Explanation of issues-3 marks)Q6. Describe the standard metrics used to evaluate public relations. 10 marks (Key factors-

2 marks, Evaluation components-8 marks)

MH0057 Management of Healthcare Human ResourcesQ1. Explain the opportunities and challenges in healthcare HRM. 10 marks (Explanation ofoppurtunities-5 marks, Explanation of challenges-5 marks)Q2. Discuss employee grievance systems in healthcare. 10 marks (Causes of grievances-2marks, Need for grievance procedure-4 marks, Pre-requisites of a grievance mechanism-4marks)Q3. Transactional analysis is important in hospitals Justify. 10 marks (Meaning -2 marks,Explanation-8 marks)Q4. Explain the process involved in HR audit. 10 marks (Phases-4 marks, Components-4marks, Checklist-2 marks)

Q5. Explain the concept of collective bargaining in healthcare organisations. 10 marks(Definition -1 mark, Explanation-9 marks)


24/35



Q6. What is manpower planning? Explain the steps followed in manpower planning. 10marks (Definition-2 marks, Explanation -8 marks)

MH0058 Legal Aspects in Healthcare AdministrationQ1. Explain the Human Organ Transplantation Act and its legal implications. 10marks(Explanation of Act-8 marks, Legal implications-2 marks)Q2. Discuss the regulatory requirements in setting up and running a blood bank. 10marks(Explanation of National blood policy-2 marks, legal framework-3 marks, Regulatoryrequirements-5 marks)Q3. Explain the following concepts: 10 marks a. Informed consent b. Professional secrecy(Explanation of informed consent-5 marks, Explanation of professional secrecy- 5 marks)Q4. Define and classify euthanasia. Write a note on living wills. 10 marks (Definiiton-2marks, Classification -3 marks, Living wills-5 marks)Q5. Who is a consumer? Explain the various levels of Consumer Courts. 10 marks(Definiiton-1mark, Explanation of levels of consumer courts-9 marks)

Q6. Discuss the important documents and ethical codes in medical ethics. 10 marks (Listingthe important documents -1 mark, Explanation-9 marks)

MH0059 Quality Management in Healthcare ServicesQ1. Discuss the history of quality in healthcare services. 10 marks (Brief outline of quality inhealthcare-1 mark, History-9 marks)Q2. Explain the dimensions of quality in healthcare. 10 marks (Listing the dimensions-2marks, Explantion-8 marks)Q3. Describe NABH Accreditation. 10 marks (Constituents committees of NABH-4 marks,NABH procedure-6 marks)Q4. Explain the Six Sigma concept. 10 marks (Definition-2 marks, Explanation-8 marks)Q5. Define total quality management. Discuss the importance of TQM in healthcare. 10

marks (Definition-2 marks, Importance-8 marks)Q6. Explain the challenges of quality management in non-clinical support services andadministrative services. 10 marks (Challenges in non-clinical support services-5 marks,Challenges in administrative services-5 marks)

SEM 4 HUMAN RESOURCES (HR) SUMMER 2013MU0015 Compensation Benefits

Q1. Discuss the elements of compensation package. (listing the elements of compensationpackage 2, explanation 8) 10 marksQ2. Describe the importance of employee satisfaction. Explain the link between employeesatisfaction and compensation. (meaning of employee satisfaction 2, importance 4,

explanation of link 4) 10 marksQ3. What is pay structure? Explain why it is necessary to develop a proper pay structure.Mention the factors to be determined and steps for developing pay structures. (meaning ofpay structure 1, reason for developing a proper pay structure 4, explanation of factors 2, explanation of steps 3) 10 marksQ4. Explain the components of wages. Explain employee participation in wage fixation.(listing the components 2, explanation on components of wages 4, explanation onemployee participation 4) 10 marksQ5. Describe Cost-to-Company and list its components. (meaning of CTC 3, explanation5, listing the components 2) 10 marksQ6. What is meant by strategy? Write a brief note on Strategic compensation planning.(meaning of strategy 2, meaning of strategic compensation planning 2, explanation on

strategic compensation planning 6) 10 Marks


25/35



MU0016 Performance Management and AppraisalQ1. Explain the evolution of performance management. What are the aims of performancemanagement? (explanation of evolution 5, aims of performance management 5) 10marksQ2. Define motivation. Explain McGregors theory X and theory Y. (definition of motivation2, explanation of Theory X 4, Theory Y 4) 10 marksQ3. Explain the Contents of performance agreement. Describe the managers responsibilityin Performance Planning. (explanation on contents 5, description of managersresponsibility 5) 10 marksQ4. Describe the traditional methods of performance appraisal. (listing the traditionalmethods 2, explanation 8) 10 marksQ5.Write a brief note on Subjectivity and Errors in Rating. What is Behaviourally AnchoredRating Scale (BARS)? What are its advantages and disadvantages? (explanation onsubjectivity and errors in rating 4, explanation of BARS 4, advantages & disadvantages2) 10 marks

Q6. What are the methods to measure performance? How do you monitor performance?(explanation of methods to measure performance 7, explanation of monitoringperformance 3) 10 Marks

MU0017 Talent ManagementQ1.Explain the need for talent management? (meaning of talent management 2,explanation of the need 8) 10 marksQ2. Describe talent selection and talent alignment (meaning 2 , explanation of five processof talent selection 4, meaning and explanation of talent alignment 4) 10 marksQ3. Write a brief note on promoting ethical behaviour in workplace. (meaning of ethics 1,explanation on ethical behaviour 2, promoting positive ethics in workplace 2, keys topromote ethical behaviour in the workplace 5) 10 marks

Q4. What is talent engagement? What are the objectives of talent engagement? (meaning oftalent engagement 5, objectives of talent engagement 5) 10 marksQ5. Why is retention vital to organisation? What are the keys to strong retention? Explainsome of the retention strategies. (meaning of retention 2, explanation of reasons forretention being vital 2, keys for strong retention 3, explanation of retention strategies 3)10 marksQ6. What ar

Documents

smu summer 2013 assignment solved