Solution Design Sample

8/3/2019 Solution Design Sample

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Solution Design DocumentSAP Learning Solution

Presented By:


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Table of Contents

I Executive Summary 3II Approach 18

III Business Context 24

IV Solution Architecture 29

V Organizational Readiness 31

VI LSO Implementation Phases 67

VII LSO Governance 106

VIII eLearning Content Audit Summary and Recommendations 108


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I. Executive Summary


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Background

SystemLink Enterprise Solutions and Rohm and Haas workedtogether to develop the functional, technical and support

requirements necessary to design and implement the SAP Learning

Solution (LSO).

The deliverable from the work is this Solution Design Documentwhich describes the LSO at each phase of the implementation.

A phased approach to the LSO implementation is recommended in

order to realize the benefits of the investment as soon as possible.


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Solution Design Roadmap

Charter Session

Organization

Readiness (Tech.)

Organization

Readiness (Bus.)

Functional

Requirements

Solution Design/

Blueprint

Date

Activity

Key workshop or event

7/6-7/9 7/12-7/16 7/19-7/23 7/26-7/30 8/2-8/6 8/9-8/13 8/16-8/20

July August

7th

8th

12th

14th

16th


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Solution Design Objectives

The Solution Design was intended to accomplish the followingobjectives:

Define a shared vision and scope for the implementation of the LSO.

Define and prioritize functional requirements for the LSO.

Define the LSO overall solution in a phased approach.

Define the system roles and responsibilities, support model, educationand governance required to support the LSO.


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Solution Design Key Deliverables

Solution Design OverviewThis presentation provides high-level view ofthe content detailed in the solution designdeliverables.

Charter Validation

This presentation identifies the purpose,future vision, scope, critical success factors

and risks of the learning solution project.

Organizational Readiness AssessmentSummary (Technical and Business)Thispresentation and report details the findings ofthe organizational readiness assessmentconducted in this phase. Included in thisreport are recommendations and activities

inputs to the implementation project plan.

Learning Solution BlueprintThis document details the business requirementsgathered during the blueprint sessions. Identifiedfunctional gaps, implementation considerationsand recommendations are provided to thebusiness reader.

Appendix 1: Configuration Specification

This document includes the IMGsettings/configuration details required to meet thebusiness requirements. It is a technical documentthat will be used by an application specialist.

Functional Requirements Matrix

This document details the functional requirements

gathered during the blueprint sessions. The

requirements are documented in an Excelspreadsheet containing tabs for major functional

groupings. Each requirement is numbered and

given attributes that will serve as an input to the

project plan for Phase 1 and subsequent phases.


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LSO Overview

Learning Portal

Learning

Management

System

Content Management System

Authoring

Environment

A learning portal as point of entry for a

personalized learning environment

selection and booking of courses

personalized learning offering based on job/role

overview on training history and learningprogress

A learning management system to display and mediate learning content

and tests as well as to track learning progress

An authoring environment to create and structure learning content andtests

A content management system for storage and administration of

(learning) content

The LSO consists of the following components:


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Technical Architecture

Manager

Portal

MSS/BW

Portal Server

EP5.0

(LDAP Auth.)

LSO

Author

Authoring Environment

(LSOAE PC Add-On Citrix)

http/WebDAV

CMS

(Basic Auth.)

HR (R3)

BW

Learner

Portal

ESS

http

http

RFC

RFC

RFChttp

http

RFC


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Learning Program Future-State Vision: LSO Context

PracticeEnvironment

Enterprise LearningManagementSystem

Content Relevance

Modular ReusableLearning Objects

IntegratedCompetency Models

Business-drivenLearning Objectives

Needs Assessmentand Monitoring

Process

Leadership and

Learner Involvement

Learning Team and

LMO

Enhanced simulations or practice clients are available to support hands-on practice.

A Learning Management System (LMS) provides a cost-effective tool for content creation, courseregistration and scheduling, and online course delivery for all enterprise learning needs.Technology

and Tools

Training content is customized with business-specific scenarios and practice exercises.

Learning content is modularized, which allows for easy searching and flexible reuse. Course deliveryblends both on-line and instructor-led techniques.Learning

Assets

Competency models for key roles are defined, individual progress is tracked, and rollup analyticalreporting is available. Defined competencies are integrated with performance management

processes.

Learning assets have objectives that are defined and measurably aligned with business goals.

A repeatable process exists for the learning team to identify problems that can be addressed thoughtraining improvements.

Business

Context

Defined owners at the executive and business level are engaged in the value of learning and theimportance of their involvement. Learners actively participate in pilot testing of course materials and

provide feedback for continuous training improvements.

A virtual learning team owns development of training to support business needs. Processes, roles,

and responsibilities for central and business groups are clearly defined.Learning

Organization


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LSO Vision

Learning Content

Tests

Certification

Competency Models

Business Objectives

Performance Appraisals

Development Plans

Compensation

Succession Plans

The Learning Solution will enable employees to access a comprehensive portfolio of

engaging content that is personalized and responsive to the learner'sjob competency

model, certification requirements and development plan.


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LSO Solution Roadmap

Q3 Q4 Q1 Q2 Q3 Q4 Q1

2003 2004 2005

Phase I - TEM

Phase II Authoring Environment

Phase III Learning Environment

Phase IV Competency Model

Phase V Support Beyond ERP


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Phase I

Training and Event Management (TEM)

TEM is the Administrator backend of theLSO.

TEM went live in June 2003 to support ERP

Pre-live training for rollout 5 and beyond.

Phase II

Authoring Environment

The Authoring Environment allows CourseDevelopers to create and import learning

materials (courses, job aids and tests) to bedelivered by the employee learning portal.

Course Developers will be trained and working in

the Authoring Environment by the end of October2003.

Phase III

Learning Environment

The Learning Environment Phase is the detaileddesign and configuration of the LSO which builds

upon Phase I and II.

ERP End-Users will be able to access coursesand learning materials via the employee learning

portal by March 2004.

Phase IV

Competency Model

Phase IV begins in parallel to Phase III. In theearly stage of Phase IV, the qualifications catalog

will be structured to support the competencymodels. As the competency models are

validated, they will be established in the GEMS

PD/ LSO qualifications catalog. Learningrequirements supporting the competency modelswill be enabled through the learning portal by

July 2004.

Phase V

Beyond ERP Training

LSO support for learning content beyond ERPwill begin immediately following Phase III. By

the end ofQ4 2004, non-ERP Users will beable to access learning content. The Learning

Team should opt to work with other contentowners during Phase III if they wish to ready

materials for LSO deployment

Description of Phases


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Organizational ReadinessOrganizational Readiness was assessed in the following 7 dimensions:

Dimension Description

Technical The system architecture represents all of the technology related componentsneeded to support the new system including; Workstations, Applications, Data,Networks, Servers, and Security.

Accessibility Accessibility encompasses consistent and reliable connectivity to the Inter/Intranet, the Enterprise Portal, a reasonable PC to employee ratio, and sufficientbandwidth to facilitate a responsive web connection.

Culture An important element in the adoption of a learning solution is understanding theMassMutual culture with respect to accepting and embracing change and theorganizational attitude towards learning as a whole.

Capacity Capacity is the ability of the organization to develop, deploy, evaluate, providefeedback, and sustain the LSO Project.

Alignment Most organizations have multiple teams that are responsible for learning in someform or another. It is necessary to identify the areas that perform learning functionsand ensure they are not working at cross purposes.

Alliances Strong alliances between affected stakeholders will bring significant dividends indeveloping the best possible LSO solution.

Communications Communication is the key for the LSO implementation to be successful. It iscritical that the entire senior leadership understands and communicates the

objectives of the project and the strategic vision of enterprise learning at Rohmand Haas.


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Organizational Readiness

The following chart provides a high-level indication of the readiness in each dimension.

Dimension Enabler Adequate Presents Risks

Technical

Accessibility

Culture

Capacity

Alignment

Alliances

Communications


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LSO Critical Success Factors

User Experience:

The learning portal must be easy to use and intuitive for employees.Portfolio of Content

The learning portal must contain a comprehensive portfolio ofcompelling

content that is relevant, desired and engaging.

Organizational Support

The initial learning portal implementation must focus on the biggest areas of

impact, where the employees will benefit the most.Managers must be able to use the information derived from the LSO to support

decision-making regarding employee competencies, learning progress,

proficiencies, and employee development.

First-line leaders must support the implementation.

There must be constant support from business management on commitment to

the Learning Program. A consistent and well-established hub & spoke needs to

be leveraged in order to support the administration and content development

efforts in the LSO.


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LSO Critical Success Factors (continued)

Communication

The implementation team must develop a process to support continuous user feedback

and involvement with respect to design, interface, and content.

Benefits Realization

Measurable business benefits must be realized within a reasonable timeframe.

The implementation must be able to demonstrate and communicate early wins.

Maintenance

There should only be minimal administrative support required as a result of increased

learner self-sufficiency.The vendor (SAP) account relationship management plan must be clearly defined to

support product and ramp-up issues.


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Key Issues Identified

Courses and learning materials for ERP End Users, are assigned based on an End-Users e3 system role. The LSO receives an employee master data feed from GEMS

which does not include an ERP End Users e3 system role.The LSO is intended to be an enterprise-wide, global application, accessed through theemployee portal (The Edge). Employees must have employee ids in GEMS to accessthe employee portal. Outside of NAR Chemicals, access to the employee portal isvery limited and focused primarily on Managers. While some of these regions andlines of business are technically ready to access the learning portal, it will be their firstexposure to the employee portal. If the LSO is the lead-in functionality to introduce the

employee portal concept, there will be additional communication, changemanagement, education and support requirements that will impact the scope ofPhase III.

Employees also must have sufficient connectivity speed to access learning contentthrough the learning portal. The learning content will reside on the enterprise portalcontent management server in Philadelphia. Global and remote users may encountersignificant latency issues accessing learning content unless wide-areainfrastructure support is provided.

The LSO does not support NT Authentication, out of the box. If a solution is notdeveloped by Rohm and Haas or SAP, employees will be required to logon to thelearning portal once on The Edge.

Documents

Solution Design Sample