Southwest Community ChurchSecret Shopper Survey

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General Condition

Exterior:

1. Were entrances clearly designated? Yes No

2. Was parking available? Yes No

3. Where did you park?

4. Was the 1st Time Guest Parking clearly marked and easy to find? Yes No

5. Was the parking area clean and free of debris? Yes No

6. Was the parking area well landscaped? Yes No

7. Were the balloons at the Fred Waring entrance noticeable? Yes No

Comments:

Building Exterior:

1. Was the area immediately surrounding the building clean and free ofdebris?

Yes No

2. Was the landscaping around the building in good condition? Yes No

3. Were all doors clean and wiped down with no smudges or fingerprints? Yes No

4. Were all exterior doors unlocked and open? Yes No

Comments:

Restrooms:

1. Were the restrooms easy to find? Yes No

2. Were the restrooms clean and well maintained? Yes No

3. Were the restrooms well stocked? Yes No

Comments:

Overall Interior:

1. Were the hallways clean and vacuumed? Yes No

2. Was all signage clear and legible? Yes No

3. Were all Flat Screen TV monitors on and operating? Yes No

Comments:

Southwest Cafe:

1. Were the beverages well stocked? Yes No

2. Were volunteers available, friendly and wearing name tags? Yes No

3. Were people actively helping to keep the flow of people moving? Yes No

Comments:

Guest Services

Greeter:

1. Were you greeted by a greeter when you entered the building? Yes No

2. Where did you enter the building?

2a. What time did you enter the building?

HH:MM XX

3. Was the Greeter wearing a name badge? Yes No

4. Name and Description of Greeter:

5. Did the Greeter politely help you with your request? Yes No

Comments:

Information Center:

1. Were you greeted as you approached the Information Center? Yes No

2. What time did you approached the Information Center?

HH:MM XX

3. Was the person at the Information Center friendly and helpful? Yes No

4. Were all your questions/requests answered? Yes No

5. Name and Description of person you spoke to:

6. Was each person behind the counter wearing a name tag? Yes No

Comments:

Weekend Services:

1. Was the music at a comfortable level? Yes No

2. Was the music energetic and uplifting? Yes No

3. Was the stage well organized? Yes No

4. Was the message for that service clear? Yes No

5. Was the message current? Yes No

6. Was the overall atmosphere relaxing? Yes No

7. Was the Pastor easy to understand? Yes No

8. Was the Pastor Compelling? Yes No

9. Did the Pastor have an appropriate energy level for the service? Yes No

Comments:

Children's and Students Services

Kids Area:

1. Did someone greet you as you walked into the Kids Area? Yes No

2. Once in the Kids Area, was the information on the monitors helpful andattractive?

Yes No

3. Name and description of volunteer in Kids Area:

Comments:

Student Area:

1. When you asked a volunteer (identified by name tag) where the StudentMinistry was located, could they tell you how to get there?

Yes No

1a. Name and description of volunteer:

2. Was there adequate signage once in the building to direct you to HighSchool and Jr High areas?

Yes No

3. As you looked into the High School and Jr High areas, would you feelcomfortable leaving your teenager in there?

Yes No

Comments:

Overall Experience

1. Based on the condition of the entire property would you return toSouthwest Community Church?

Yes No

2. Based on the overall Customer Service would you return to SouthwestCommunity Church?

Yes No

3. Based on the presentation of the Pastor would you return to SouthwestCommunity Church?

Yes No

Comments:

Please attach a copy of your completed FacilitiesMap (or fax it to 818-238-1257):

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Additional Feedback:

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