AUGUST 2008

EMS Support ForJharkhand State Information and Communication Network (Jharnet)

• Introduction

• Monitoring

• Notification

• customization

Spectrum Agenda

15th August, 2008

Introduction

Jharkhand Agency for Promotion of Information Technology (JAP-IT) of Government of Jharkhand (GoJ) is establishing Jharkhand State Information & Communication Network (JharNet) through an operator.

SWAN project of Jharkhand consist of 22 districts , 35 sub districts and 212 blocks. All are connected from Ranchi State Network Center.There is near about 250 Cisco Routers, above 450 Cisco switches, near about 200 Wireless Cisco devices and above 3500 IP phones.

SPECTRUM is a service and infrastructure management system that monitors the state of managed elements, including devices, applications, host systems, and connections. Status information, such as fault and performance data from these elements are collected and stored. SPECTRUM constantly analyzes this information to track conditions within the computing infrastructure. If an abnormal condition is detected, it is isolated and the user is alerted. SPECTRUM presents the user with possible causes and solutions to the problem.

SPECTRUM’s design is based on the client/server model. The primary server, known as the Spectro SERVER, is responsible for the collection, storage, and processing of data. The Spectro SERVER uses Inductive Modeling Technology to perform these functions. Inductive Modeling Technology combines an object-oriented database with the intelligence of inference handlers. The object-oriented database contains model types that define how a managed element is represented, and models that represent specific managed elements. It also contains relations that define possible associations between model types. Inference handlers provide additional functionality to this system by reacting to events produced by SPECTRUM or managed elements.

The Spectro SERVER stores data in the knowledge base that defines model types, models, andrelations in the knowledge base. The Spectro SERVER also polls managed elements and receivesalert information from the computing infrastructure. It analyzes and stores this information in theknowledge base, and gives client applications access to this information

SPECTRUM supports a suite of client applications. Its main client application, Spectro GRAPH,provides the graphical user interface that is used to monitor the network and launch other clientapplications. Spectro GRAPH’s views contain a variety of icons, tables, and graphs that represent the different elements of the network. These graphical components present status information, and provide access to management facilities specific to the managed element they represent. SPECTRUM also has a Web interface that provides users with a series of client applications that display in a Web browser. All information presented by client applications is retrieved from the Spectro SERVER.

JharNet have a large number of elements installed on it. There is 22 district, 35 sub district, 212 bolcks,388 Offices.

State Wide Area Network Monitoring

August,2008

Monitoring

Around 230 Cisco Router(7600 series,3800 series,1800 series,1700 series) Above 400 Cisco switches(6500 series,3700 series,2900 series, Linksys, Dax) 170 Wireless Cisco Devices (1300 series AP),Above 3500 Cisco IP Phone (7900 series)

Device

Router Switch

Switches details and their interfaces

An example of Cisco 6509 Switch. Interface configuration Table, spanning tree information, IP redundancy, CDP view, Mac details and others.

Component Details Interface Description

Routers, their central processing units (CPUs),IOS, RAM size, Chassis No,

Various Interfaces, Port status,Port speed

Router inventory information

An example of Cisco7613 Router

Wan Interfaces Lan Interfaces

Live status of particular interfaces. Perfectly mapping. Easy for understand to customer point of view.

Interface status

Running Processors ,Disk Status

CPU Details & OS Detail

Server Details

Server details is being monitored

Performance of Memory & storageUtilization of each drives for this particular server.

Graphical presentation of CPU utilization

Server performance

Discovery of Layer2 and Layer3 devices and their connectivity. Automatically discovering the actual WAN figure and mapping the connectivity between devices, including port-level connectivity.

Connectivity discover & monitoring

Network Analyzing

CDP View & Routing Table

IP Address table & Packetinformation

Routing information of a particular Cisco 7613 Router

Creating proper Attribute value, able to search the elements for the JharNet for which JAP-IT seeks specific information.

Searching element

eHealth – SPECTRUM

eHealth/SPECTRUM – Unicenter NSM

eHealth/SPECTRUM – Unicenter NSM System Agent

SPECTRUM & NSM – Unicenter Service Desk

Points of Intigration

AUGUST,2008

Notification

Alerts, events and Alarm

SPECTRUM is a services and infrastructure management system designed to notify us if there is a fault with a particular managed element in the computing environment. One way that SPECTRUM accomplishes this is by receiving alerts (usually SNMP traps) from problem areas in the computing infrastructure, and converting those alerts into events and alarms to be displayed in various SPECTRUM applications. SPECTRUM uses a series of support files called event configuration files to indicate how alerts, events, and alarms should be processed.

A Router(Cisco 3845) is down (suppressed) due to the damage of a particular port of BackBone (Cisco 7613)

Down condition

Interface is down. A alert is shown in the Picture. Easy to understand why the router is down for the customer.

An event is an object representing an instantaneous occurrence within SPECTRUM. Events usuallyindicate that something significant has occurred in relation to the model or other component.The processing of an event may include logging the event and generating an alarm.

Event

There is 4 type of alarm .Suppressed, critical, major, & minor .Alarms are generating due to different abnormal condition.

Alarm Notification

An alarm is an object that indicates a user-actionable, abnormal condition exists in the managedenvironment. Usually an alarm is generated when an event has occurred, and the EventDisp filespecifies that an alarm should be generated.

Some probable causes is detected for a faulty Network.

Probable causes

Root Cause Events

If any element is down among the entire network spectrum have a Capability for detecting root cause. As well as it generate events for the Particular problem.

Fault Management

Mail

Particular problem could be mail as our customer requirement. Probable Causes is mailed to customer automatically.

Spectrum OneClick

OneClick is designed to deliver SPECTRUM information to network operators and troubleshootersusing graphical user interface. It provides customized access to information and tools for users who monitor and/or troubleshoot specific portions of a network managed by SPECTRUM.

OneClick’s architecture uses the Java Network Launch Protocol (JNLP) and the Java Web Startapplication to allow remote systems and users to access the OneClick server. JNLP is a standard for application delivery that does not require traditional installers or the launching of executable code. After installation, the OneClick Console communicates with the Web server on the OneClick Server using port 80 by default. The Web server communicates as a single client of the SpectroSERVER using the CORBA interface

One Click Server And Web server One Click console

(JRE Installed)

CORBAINTERFACE

HTTP(port 80)

Spectro SERVER

AUGUST,2008

Customization

Within a District Wan & Lan connectivity is shown upto Block end Switches. There is a container for all offices of this particular District.

District Topology

The offices of a particular district & their actual connectivity is mapped In the picture.

District offices

Important offices of Jharkhand is being focused for customer. DHQ, SDHQ, Blocks, Treasury, Registration, Commercial Tax, Transport & others are being customized accordingly.

Grouping

Customizing the user access

Client support

SPECTRUM uses several support files to produce the icons, views, and textual informationdisplayed in the user interfaces of the client applications. Most of these files are text files and canbe modified with a text editor, or in some cases with a SPECTRUM tool.

Spectrum Alarm Notification Manager

Establish the criteria by which the list of alarms is filtered and displayed. We can filter alarmsaccording to: Model Type, Model, Landscape (EAM only), Date/Time, Address, Model Class,Severity, Cause, Assignment, and State.

Establish the criteria by which alarms are ordered. We can sort alarms by any of the columnheadings (Severity, Date/Time, Model Type, etc.) and by two different methods (from the Sortdialog box or by clicking directly on the Alarm List column headings).

Event configuration editor

The Event Configuration Editor (ECEditor) is a graphical user interface that allows us to create,delete and modify event and alarm configurations. Using the various ECEditor functions, We candefine how an event should be processed, the text of the message the event displays, and the textof the Probable Cause file. Essentially the ECEditor gives you a simple, graphical method of editingthe Event Disposition, Event Format, Event Table and Probable Cause files defined above.

Editing Attribute and their correspondence value Customized the Searching option for customer .

Customized searching

Condition Correlation Editor

Using Condition Correlation to help manage trouble-prone segments of the infrastructure isbeneficial in the following ways:

• It enables us to correctly and efficiently respond to the real problem rather than symptomaticproblems.• It enables us to confirm and track problem trends and interdependencies.• It enables us to respond quickly to changes in the infrastructure by letting you managemultiple Condition Correlation implementations from a single landscape.