CanonSERVICE SUPPORT TOOL Version 3.22EfUSER MANUALDocumentation developed byCanon U.S.A., Inc.Imaging Systems GroupSystems and Technical Support DivisionHardware Engineering Revision 27 - March 29, 2006Service Support Tool User ManualTable of Contents/Revision History : iTABLE OF CONTENTSRevision History ...................................................................................................................ii1 - Uninstalling the Service Support Tool..........................................................................1-12 - Introduction and Description........................................................................................2-13 - Installation Specifications ............................................................................................3-14 - Installation/Setup Instructions ......................................................................................4-1USB Driver Removal/Installation (Windows 98)................................................4-16USB-Parallel Cable Driver Installation (Windows 98/2000/XP) ........................4-22Windows 98 .............................................................................................4-22Windows 2000 .........................................................................................4-27Windows XP ............................................................................................4-34Verify LPT1 is in ECP Mode ...............................................................................4-41Add New Hardware Message when connecting Computer to Device.................4-425 - Starting the Service Support Tool.................................................................................5-16 - Features and Functions .................................................................................................6-16A - Controlling Data .........................................................................................6A-1Registering Firmware/Software..............................................................6A-2FirmID.mtb/VerFilter.mtb and .rec files .....................................6A-3Removing Firmware/Software..............................................................6A-14Deleting Backup Data...........................................................................6A-236B - Downloading/Uploading Data (Type 1)...................................................... 6B-16B1 - FDIMM....................................................................................... 6B1-1Firmware Downloading ............................................................ 6B1-6Backup Data Uploading.......................................................... 6B1-10Backup Data Downloading..................................................... 6B1-146B2 - BootROM.................................................................................... 6B2-16B3 - HD Format .................................................................................. 6B3-16B4 - System Software ......................................................................... 6B4-1Updating System Software ....................................................... 6B4-7Restoring Backup System Software ....................................... 6B4-13Uploading Backup Data.......................................................... 6B4-15Downloading Backup Data..................................................... 6B4-186B5 - RUI.............................................................................................. 6B5-16B6 - Language..................................................................................... 6B6-16B7 - Serial Downloading using the Downloader PCB ....................... 6B7-16B8 - G3 Fax......................................................................................... 6B8-16B9 - DCON/RCON............................................................................. 6B9-16B10 - MEAP ..................................................................................... 6B10-16B11 - ALL/ALL_HDF Batch Files................................................... 6B11-16B12 - PCL......................................................................................... 6B12-1Service Support Tool User Manualii : Table of Contents/Revision History6C - Downloading/Uploading Data (Type 2) ..................................................... 6C-16C1 - Flashing ...................................................................................... 6C1-16C2 - ALL/ALL_HDF Batch Files ...................................................... 6C2-16C3 - HD Format .................................................................................. 6C3-16C4 - Serial Downloading using the Downloader PCB....................... 6C4-16C5 - USB Memory Device ................................................................. 6C5-1Getting Ready ........................................................................... 6C5-1Preparation................................................................................ 6C5-1Connecting to Copier ................................................................ 6C5-5Download Menu (USB) ............................................................ 6C5-67 - Device Specific Notes ..................................................................................................7-1Appendix..........................................................................................................................A-1Service Support Tool User ManualTable of Contents/Revision History : iiiRevision History:Original: Introduction of Service Support Tool v1.01ERev 2: Added FAQ Section at end of Doc. 4/15/99Rev 3: Introduction of Service Support Tool v1.02E 5/17/99Added Text describing RAM backup FunctionAdded RAM backup function InstructionsUpdated Document IntroductionAdded Screen CapturesAdded Info on how to Uninstall the Service Support ToolRev 4: Introduction of Service Support Tool v1.14Ea 8/31/00Content revised and updatedInformation added on new Download ModesInformation added on new software file types supportedDevice Specific Notes addedRev 5: Completed RUI Download section 11/22/00Content revised and updatedInformation added on Network flashing for iR3250Rev 6: Introduction of Service Support Tool v1.25Ee 5/3/01Updated content to reflect Windows NT/2000 support and limitationsContent revised and updatedNew models supported(imageRUNNER 8500, Color imageRUNNER C2050, CLC 5000)File types and supported download modesHD Format section revisedFAQ section removed content is now included in other sectionsUninstallation/Installation sections expandedRev 7: Content revised and updated 5/15/01New models supported(imageRUNNER 2200/2800/3300)File types supported G3 Fax addedRev 8: Introduction of Service Support Tool v1.31Eg 9/21/01NOTE:Screenshotsremainpredominantlyfromv1.25Ethe only major difference between v1.25E and v1.31E screenshots is the version number indicated in the windows title bar.Support added for flashing Copier version System Software on units withNetworkBootROMsforunitsthatsupportimagePASS controllers ONLYImprovementsinUploading/DownloadingbackupdatatoGP/iR/CLC unitsLast used interface will be remembered (Parallel/Network)Content revised and updatedNew models supported(imageRUNNER 5000 new Main Controller, imageRUNNER 6000, imageRUNNER 5000i, imageRUNNER 105)Service Support Tool User Manualiv : Table of Contents/Revision HistoryRev 9: Introduction of Service Support Tool v1.32Eg 10/5/01NOTE:Screenshotsremainpredominantlyfromv1.25Ethe only major difference between v1.25E and v1.32E screenshots is the version number indicated in the windows title bar.A typographical error was corrected in some windows.Rev 10: Content revised and updated 3/12/02New models supported(imageRUNNER 7200, imageRUNNER 85, Color imageRUNNER C2058)Rev 11: Introduction of Service Support Tool v1.41Eh 4/30/02NOTE:Screenshotsremainpredominantlyfromv1.25Ethe only major difference between v1.25E and v1.41E screenshots is the version number indicated in the windows title bar.Content revised and updatedNew models supported(imageRUNNER 1600/2000, imageRUNNER 400S, imageRUNNER 3300i)Information added on new Download Mode - USBInformation added on USB Driver and Windows 98 issuesPC requirements updatedExtra installation steps for USB (Windows 98) addedRev 12: Content revised and updated 10/11/02New models supported (imageRUNNER 2010F, CLC 3900)Correction for G3 Fax Download modesCorrection to Color imageRUNNER common filesAdditions to Registered Model Name TableG3 Fax Section - USB Information addedRev 13: Introduction of Service Support Tool v1.63Ei 3/20/03NOTE:Manyscreenshotshavebeenupdatedbutsomeremain fromv1.25Etheonlymajordifferencebetweenv1.63Eand v1.25Eforthesescreenshotsistheversionnumberindicatedin the windows title bar.Content revised and updatedUpdated content to reflect Windows XP support and limitationsNew models supported(Color imageRUNNER C3200, CLC 1110, CLC 3900+, CLC 5000+)Information added on new Network Download Mode (Fixed IP Mode)Information updated on USB Driver and Windows 98 issuesPC requirements updatedNew Batch Registration process explainedNew Model Selection process explainedInformation added on new DCON/RCON Download processAdded Appendix with Error Code ListingsRev 14: Content revised and updated 6/10/03New models supported (imageRUNNER 5020/6020/5020i/6020i)File types supported MEAP addedInformation added on imageRUNNER 5000i Controller Upgrade KitService Support Tool User ManualTable of Contents/Revision History : vRev 15: Content revised and updated 9/24/03New models supported (imageRUNNER 2220N/3320N/2220i/3320i)Rev 16: Introduction of Service Support Tool v1.81En 12/15/03NOTE:Somescreenshotshavebeenupdatedbutmostremain fromv1.63E/v1.25Etheonlymajordifferenceistheversion number indicated in the windows title bar.Content revised and updatedIntroduction of USB-Parallel CableMEAP Application Area Backup (for HDD servicing)New models supported (CLC 4000, CLC 5100)Deletion by Model/Unit introducedRev 17: Introduction of Service Support Tool v2.02Eb 4/15/04NOTE:Somescreenshotshavebeenupdatedbutmostremain fromv1.81E/v1.63E/v1.25Etheonlymajordifferenceisthe version number indicated in the windows title bar.Content revised and updatedIntroduction of Batch Downloading FunctionNew models supported (imageRUNNER 600V, imageRUNNER C3100, imageRUNNER C6800)Possible Microsoft Office 2000 issue noted in Starting sectionAdditional notes added to MEAP Application Area Backup Function note in Device Specific Notes sectionRev 18: Content revised and updated 7/6/04New models supported(Color imageRUNNER C3220, Stacker-B1 (CLC5100/4000))Device Specific Notes sectionTables updatediRC3100/C6800 Note split into two (Common BootROM File and ALL/ALL_HDF Batch Files)Rev 19: Introduction of Service Support Tool v3.03Eb 11/11/04Content revised and updatedAll sections updated to reflect new GUI and install package - Installation/Flashing/etc.- Updated Installation Specifications (Memory/HD Space/Video)- Windows 95 Support removedNew Models Supported(imageRUNNER C5800)New models supported - utilize new GUI(imageRUNNER 2270/2870/3570/4570)Device Specific Notes sectionTables updatedNotes added for new data types (Key and SDCIT)Note added for iRC3200 MEAP Expansion KitService Support Tool User Manualvi : Table of Contents/Revision HistoryRev 20: Introduction of Service Support Tool v3.04Ec 11/18/04NOTE:Somescreenshotshavebeenupdatedbutmostremain from previous versions the only major difference is the version number indicated in the windows title bar.Content revised and updated for issues corrected-Version3.03couldnotconnectwhenaservicepartHDDwas installed in an imageRUNNER 2270/2870/3570/4570.- When utilizing Batch Files, the Network Interface had to be selected first (then could switch to Parallel or USB-Parallel) for Start Batch Download button to become active.Rev 21: Content revised and updated 12/2/04- Location of MSUSBUN98.exe file has changed with new installer.-Additionalinformationandscreenshotsaddedregardingissueof connectingtoanimageRUNNER2270/2870/3570/4570witha service part HDD installed (section 6C3).Rev 22: Introduction of Service Support Tool v3.11Ed 2/25/05NOTE:Somescreenshotshavebeenupdatedbutmostremain from previous versions the only major difference is the version number indicated in the windows title bar.Content revised and updatedIssues Corrected- In v3.03/v3.04, the ALL_HDF file might register first during a Batch Mode FileRegistration.Thiswouldcauseanindicationthatdatafilesarenot registered when they actually are. The ALL_HDF file now registers last (along with ALL).- In v3.03/v3.04 Error Codes 17 or 18 may occur when flashing a Finisher via the Downloader PCB. This has been corrected.New Models Supported(imageRUNNER 400V, Finisher-S1 (iR2230/iR2270 series))New models supported - utilize new GUI(imageRUNNER 2230/2830/3530 ROM based, imageRUNNER 2230/2830/3530 HDD based, imageRUNNER 8070/85+/9070/105+)Device Specific Notes sectionTables updated.Notes updated to include new models as appropriate.Note added for New BootROM types (P and H).Rev 23: Content revised and updated 3/22/05New Models Supported - utilize new GUI(imageRUNNER 5570/6570, Finisher-T1/T2 (iR5570 series))NewSection(6C4)addedtodescribeDownloaderPCBusagewith new GUI.Device Specific Notes sectionTables updatedNotes updated for new modelsNotes added for new data types (Browser and TTS)Note added for Finisher-T1/Saddle Finisher-T2Service Support Tool User ManualTable of Contents/Revision History : viiRev 24: Introduction of Service Support Tool v3.21Ee 7/26/05NOTE:Mostscreenshotshavebeenupdatedbutsomeremain from previous versions the only major difference is the version number indicated in the windows title bar.Content revised and updatedIssues Corrected- In v3.03/3.04/3.11 there was an issue with deleting backup data files due to the folder name used. This has been corrected. New Models Supported(Color imageRUNNER C2620)New models supported - utilize new GUI(imageRUNNER C3170U/C3170i)New Section (6C5) added to describe USB Memory Device usage.E190 added to Error Code Listings in AppendixInformation added to Section 6C on Clear and Shutdown functionsInformation added about new data registration related filesDevice Specific Notes sectionTables updatedNotes updated for new models as appropriateColor imageRUNNER C3220 note modified to include Color imageRUNNER C2620Note added for Partition Formatting with Service ModeNote added for imageRUNNER C3170Note added for USB Memory DeviceNote added aboout FirmID.mtb/VerFilter.mtb and .rec filesRev 25: Content revised and updated 11/29/05New Models Supported(imageRUNNER 2016/2020)New Models Supported - utilize new GUI(imageRUNNER 5070)Information updated about new data registration related filesUpdated Section 6B2 for USB informationAdded Section 6B12 for PCL Option Data informationDevice Specific Notes sectionTables updatedNotes updated for new modelsNote added for imageRUNNER 2016/2020Service Support Tool User Manualviii : Table of Contents/Revision HistoryRev 26: Introduction of Service Support Tool v3.22Ef 1/11/06NOTE:Somescreenshotshavebeenupdatedbutmostremain from previous versions the only major difference is the version number indicated in the windows title bar.Content revised and updatedIssues Corrected-Whenusingv3.21 under Windows 98, a Run-time error would occur when clicking the Register Firmware button. This has been corrected. -Whenusingv3.21,itwaspossibletoobserveaRun-timeerrorwhen registering some data files or when executing an ALL or ALL_HDF file. This has been corrected. - When using v3.21, maintenance table data was not properly preserved when uninstalling and reinstalling the Service Support Tool. This has been corrected. New models supported - utilize new GUI(imageRUNNER 7086/7095/7105, imageRUNNER C5870U/C6870U)Device Specific Notes sectionTables updatedNotes updated for new models as appropriateimageRUNNERC3170notemodifiedtoincludeimageRUNNERC5870U/C6870UNote added for imageRUNNER 7086/7095/7105Rev 27: Content revised and updated 03/29/06New Models Supported(imageRUNNER 2016i/2020i)New Models Supported - utilize new GUI(imageRUNNER 7095 Printer)Device Specific Notes sectionTables updatedNotes updated for new modelsService Support Tool User ManualUninstalling the Service Support Tool : 1-11 - Uninstalling the Service Support Tool:NOTE:EarlierversionsoftheServiceSupportToolshouldberemovedfromthePCpriorto installing an updated version.ThefollowingistheuninstallprocedureforServiceSupportToolv2.02Ebandearlier.To uninstall Service Support Tool v3.03Eb or later, refer to page 1-3.Service Support Tool v2.02Eb or earlier UninstallWheneveritisnecessarytouninstalltheServiceSupportTool,itcanbeaccomplishedviathe Add/Remove Programs Option in Windows 9.x/NT/2000/XP as follows:1. Double click on the My Computer icon.2. Double click on the Control Panel icon.3. Double click on Add\Remove Programs.4. Scroll down to Service Support Tool.5. Highlight it and click Remove.NOTE: All folders under C:\ServTool\ - including the NewRom folder - remain.Once Remove is clicked, the following confirmation screen will be displayed:ClickonYestoremovetheServiceSupportTool.Awarningwillbeshownindicatingthata shared file will be removed. This is shown below:Service Support Tool User Manual1-2 : Uninstalling the Service Support ToolClickonRemoveAlltoallowtheuninstallertoremoveallcomponents.Thefollowing confirmation screen will be shown:After clicking OK to continue, a progress bar will be shown. At some point, several files will be indicated as not being able to be deleted because they do not exist. This is OK. The dialog below is an example of one of these messages:A notice about not being able to remove a directory will also be shown:A final dialog will be displayed indicating that some components could not be removed. This is shown here:Service Support Tool User ManualUninstalling the Service Support Tool : 1-3Service Support Tool v3.03Eb or later UninstallTherearetwomethodsavailableforuninstallingtheServiceSupportTool-theUninstall applicationandtheRemoveoptionintheinstallerfile(SSTv321Ee_Setup.exe).Bothofthese methods will be described here.1. Uninstall application:WheneveritisnecessarytouninstalltheServiceSupportTool,itcanbeaccomplishedviathe Uninstall application that is installed with the Service Support Tool. It can be accessed from the StartMenuasfollows:StartMenu->Programs->ServiceSupportTool->Uninstall.Thisisshown below:When this is selected, the following dialog will appear:Service Support Tool User Manual1-4 : Uninstalling the Service Support ToolClick on the Yes button to start the uninstall process. A progress dialog will be displayed such as the two shown below:After the process is completed, no final dialog is displayed - the progress dialog just disappears.2. Remove option in installer application:ItisalsopossibletouninstalltheServiceSupportToolbyrunningtheinstallerfile(i.e. SSTv321Ee_Setup.exe)again.Ifthereiscurrentlyaninstallationofthesameversionofthe Service Support Tool, a new dialog will be displayed when starting (after clicking the first Next button) as shown below:Service Support Tool User ManualUninstalling the Service Support Tool : 1-5Click on the Remove option and click the Next button. The following will be displayed:ClickontheRemovebuttonandseveraldialogswillbedisplayedasitemsareremoved.A sample is shown below:Service Support Tool User Manual1-6 : Uninstalling the Service Support ToolAfterallitemsareremoved,thedialogbelowwillbeshown.ClickontheFinishbuttonto complete the uninstallation.Service Support Tool User ManualIntroduction and Description : 2-12 - Introduction and Description:TheServiceSupportToolprovidesagraphicalinterfacebetweenthePCandthecopier.It provides two main functions: FlashupgradeFDIMMfirmware,BootROM,SystemSoftware,RUI,Language, G3 Fax, DCON, RCON, MEAPCONT, Key, SDICT, TTS, Browser and format the HD in Canon copiers (not all items possible with all machines) Backup\Restore RAM dataNOTE: Please refer to the Device Specific Notes section for details on how the Service Support Tool interacts with the different machines supported.Flash Upgrade FunctionThe current and future line of both Canon Digital B&W, Color imageRUNNER and Color Laser CopierswillcontainFlashDualIn-LineMemoryModules(FDIMMs).Eachofthesemodules (number,function,andlocationdependsontheparticularcopiermodel)containfirmware providingmachinespecificfunctionsandinstructions.Assuch,eachmodulecanbeupdatedin the field using the Service Support Tool as bug fixes and or new features are added to the copier. Upgrading the modules is known as Flashing. Additionally, certain models will have the functionality of being able to also have the BootROMs, DCONsandRCONsflashedwiththistoolaswellasdownloadingSystemSoftware,theRUI, MEAPCONT, Key, SDICT, TTS, Browser and Language Files to a Hard Drive. Some models will also need this tool to perform HD formatting on new, blank, service part Hard Drives.Backup/Restore Ram DataEach copier is adjusted at the factory, and its adjustment values are recorded on the service label. If replacing any PCBs with FDIMMs attached or initializing RAM, the corresponding values will beaffected.UsingtheServiceSupportToolabackupfilecanbecreatedandsavedonthePC. Once the PCB has been replaced, the RAM backup file can then be restored to the copier, and its factory setting restored. Various other user settings stored on these PCBs may also be backed up and restored when required. Note: It is unnecessary to backup\restore RAM data when upgrading Firmware.Obtaining Software FilesSoftware files may be available by different means, such as e-Support or CD. From e-Support, files will be collected into a self-extracting data file. This data file will need to be expanded. The default location for this expansion is the C:\ServTool\NewRom folder.If downloading more than one data file, DO NOT EXTRACT ALL OF THE DATA FILES AT ONCE.Extractonedatafileset(whichwillnowbe intheNewRomfolder),registerthatdata, then proceed with the next file.Please refer to the Device Specific Notes section for the number and extensions of files for each machine and data type.Service Support Tool User Manual2-2 : Introduction and DescriptionService Support Tool User ManualInstallation Specifications : 3-13 - Installation Specifications:Minimum PC Requirements for Installation and Use of Service Support Tool:1.Pentium 166 Mhz or higher2.64 MB of RAM3.600 MB of free hard disk space4.Monitor resolution: SVGA (800x600)5.16 Bit Color6.Printer port: Bi-centronics (IEEE 1284) ECP mode7.Serial Port: RS-232C (D-sub 9-pin connector)8.Network Connection (Ethernet - RJ45)9.USB port10.CD-ROM Drive11.Windows 98/NT4/2000/XP Operating SystemNecessary Cables:1. IEEE1284 Parallel Cable2. Cross-Over Ethernet Cable (Category 5 or better)3. USB Cable (Type A to Type B)4. USB-Parallel Cable (FY9-4154-000) This is the ONLY USB-Parallel Cable that will function withtheServiceSupportTool.Additionally,thedriverforthecableMUSTbeinstalledforthe cabletofunction.RefertotheUSB-ParallelCableDriverInstallationitemlocatedinthe Installation/Setup Instructions section for driver installation instructions. The USB-Parallel Cable is only supported for Windows 98/2000/XP.The RS-232C cable comes with the Downloader PCB Assembly (FY9-2034-000).NOTE: High-Speed Parallel Mode is NOT available under Windows NT, 2000 or XP even if supported by the hardware. Under these Operating Systems, the only Parallel Mode supported is Low-Speed.USB Memory Device* specifications:1. USB 1.1 or higher Interface2. 1 GB or more capacity3. FAT (FAT16), FAT32 format4. Single partitionNOTE:Refertosection6C5fordetailsaboututilizingaUSBMemoryDevice(procedures/compatiblecopiers).CanonUSAtestedtwoLexarthumbdrivemodels(JumpDriveSportand Jump Drive Pro) and neither communicated with the imageRUNNER C3170 Series.*OthernamesforUSBMemoryDeviceare:thumbdrive,jumpdrive,memorystick,USB storage, USB flash drive, pen drive, etc.Service Support Tool User Manual3-2 : Installation SpecificationsService Support Tool User ManualInstallation/Setup Instructions : 4-14 - Installation/Setup Instructions:Version 1.41 of the Service Support Tool had two installer packages, but starting with v1.63 it is back to a single installer package. The difference was the USB Printer Class driver of Windows 98.ThestandardUSBPrintdriverthatcomeswithWindows98(1stor2ndeditions)wasnot acceptableforusewiththeServiceSupportTool.TheUSBPrintdriverofWindows2000was acceptable.ToallowflashingviaUSBunderWindows98,Canonhadlicensedandincludeda third party USB driver. Under terms of the third party license, Canon had to track the whereabouts of all instances of this driver. Upon contract termination with the third party, all instances of the driverMUSTbedeleted.Withv1.63,CanonhasincludedadriverthatdoesNOTneedtobe tracked.Therefore,theseparationofinstallerstoallowtrackingofthedriverisnolonger necessary.ThisdriverisforUSB-USBflashing(i.e.fordevicesthatuseaUSBconnectorfor flashing) and not for the USB-Parallel Cable (it has its own driver).NOTE: If the USB driver for Windows 98 was installed from the Service Support Tool v1.41, it MUST now be uninstalled and replaced with the one included with the current Service Support Tool version. For instructions, refer to page 4-16 (uninstallation) and page 4-17 (installation).TheServiceSupportToolwillbepostedtoe-Supportandmayberedistributedinternallyata dealership. This version will work for all machines.NOTE:TheinstallerwilldeterminewhichversionofWindowsisrunning.Theinstallerwill workforWindows98/NT/2000/XP.USBcapabilitiesarelimitedtoWindows98(withthe additionalUSBdriverinstalled),Windows2000andWindowsXP-WindowsNTdoesnot support USB. Installation will proceed the same for each as detailed below:1. Download the self-extracting file (PSST322E.exe) from e-Support or copy it from a CD.2. Create a folder on the hard drive and place the self-extracting file inside it.3. Double click on the self-extracting file and click on the OK button to start extraction.4. Onefile(SSTv322Ef_Setup.exe)willbeextractedintothesamefolderaswheretheself-extractingfileislocated.Itispossiblethattheremaybeanoptionalsecondfile- FirmDesc.txt.Ifitisincluded,alwayskeepitinthesamefolderastheinstallationfile (SSTv322Ef_Setup.exe).The following screen shows the installation file and the FirmDesc.txt file:NOTE:ForWindowsNT/2000/XP,itisnecessarytologinasauserwithAdministrative privileges to install the Service Support Tool.Service Support Tool User Manual4-2 : Installation/Setup InstructionsDoubleclickSSTv322Ef_Setup.exetobegininstallation.Theinstallerwillindicatethatitis preparing as shown below:This will then progress to the following progress dialog:Service Support Tool User ManualInstallation/Setup Instructions : 4-3If the installer detects an earlier version of the Service Support Tool, it will put up the following dialog.If the Yes button is clicked, then uninstallation will proceed and the steps detailed starting on page 1-1 should be followed. After this has been completed, the following will be displayed:At this time, click on the Finish button and then restart the installer.Service Support Tool User Manual4-4 : Installation/Setup InstructionsOnce the installer is restarted, the preparing screen will be shown again:The dialog will change to the following progress dialog:Service Support Tool User ManualInstallation/Setup Instructions : 4-5This will now progress to the following Welcome dialog:After a few more seconds of preparation, the following will be displayed:Service Support Tool User Manual4-6 : Installation/Setup InstructionsIf the Cancel button is clicked at this point, the following will be displayed:If Yes is clicked, the following will be displayed and the installer can be quit:Service Support Tool User ManualInstallation/Setup Instructions : 4-7If Next is clicked instead of Cancel, the installer will check to see if the software is already installed.Ifthesoftwareisnot installed,installationwill continue as indicated on page 4-10. If there is an installation of the same version of the Service Support Tool, the following dialog will be displayed:ThisdialogshowsoptionsforModify,RepairandRemove.Therearenofeaturesthatcanbe modifiedsothatoptionshouldnotbeused(itwillactlikeRepairifitischosen).IfRepairis chosen, the following dialog will be shown and then the screens will progress as with a normal installation as shown on page 4-13:Service Support Tool User Manual4-8 : Installation/Setup InstructionsIf Remove is chosen, the following will be displayed:ClickontheRemovebuttonandseveraldialogswillbedisplayedasitemsareremoved.A sample is shown below:Service Support Tool User ManualInstallation/Setup Instructions : 4-9Afterallitemsareremoved,thedialogbelowwillbeshown.ClickontheFinishbuttonto complete the uninstallation.Service Support Tool User Manual4-10 : Installation/Setup InstructionsFor a new installation, the Canon Software License Agreement dialog will be displayed:Tonotacceptthelicenseagreement,clickontheCancelbuttonandtheinstallationwillbe aborted. To continue with the installation, click the radio button next to I accept the terms in the license agreement as shown below (the Next button becomes active at this point):Service Support Tool User ManualInstallation/Setup Instructions : 4-11Clicking on the Next button shown in the previous image will cause the Customer Information dialog to be displayed:Entertheappropriateinformationand,forWindowsNT/2000/XP,selectwhichusersthe applicationshouldbeavailableforandthenclicktheNextbutton.Thiswillbringupthe Destination Folder dialog as shown below:Service Support Tool User Manual4-12 : Installation/Setup InstructionsSelect the desired Destination Folder by clicking on the Change... button. That will bring up the following:SelectthedesiredlocationandclickontheOKbuttonandthentheNextbuttonatthe Destination Folder dialog. That will bring up the Ready dialog shown below:Service Support Tool User ManualInstallation/Setup Instructions : 4-13Click on Install and the following progress screen will be displayed:Several progress bars will go by during the installation, such as the one below:Service Support Tool User Manual4-14 : Installation/Setup InstructionsOnce all processes have been completed, the following final dialog will be presented. Click on the Finish button.OnWindows98,itwillbenecessarytorestartthecomputerafterinstallation.Thiswillbe indicated by the following dialog:Service Support Tool User ManualInstallation/Setup Instructions : 4-15WhentheServiceSupportToolislaunchedforthefirsttimeafterinstallation,theWindows Installer will perform a few more tasks. The following progress dialog will be seen briefly:NOTE: By default, Parallel Mode is set to Low-Speed. This should be changed to High-Speed, if possible(ThisisNOTpossibleunderWindowsNT/2000/XPevenifsupportedbythe hardware). Please refer to the Downloading/Uploading Data section.Service Support Tool User Manual4-16 : Installation/Setup InstructionsUSB Driver Removal/Installation (Windows 98)This driver is for USB-USB flashing (i.e. for devices that use a USB connector for flashing) and not for the USB-Parallel Cable (it has its own driver).Asmentionedpreviously,athirdpartyUSBdriver(providedwiththeServiceSupportTool v1.41) was necessary to enable flashing over USB from a Windows 98 (1st or 2nd Edition) PC. Fromv1.63oftheServiceSupportTool,adifferentdriverisprovidedforthispurpose.The installer will place files necessary for this driver onto the target PC along with the Service Support Tool. The installation steps detailed here will need to be performed, only once, in addition to the standardServiceSupportToolinstallation.Again,thisisonlynecessaryonWindows98PCs. Also, this installation requires the device (i.e. an imageRUNNER 2000) to be connected to the PC that has the Service Support Tool installed on it.NOTE: If the USB driver for Windows 98 was installed from the Service Support Tool v1.41, it MUST now be uninstalled and replaced with the one included with the current Service Support Tool version.RemovalTo remove the USB driver from Windows 98, double click on the MSUSBUN98.exe file included withtheServiceSupportToolinstallation.ThisfileislocatedintheC:\Program Files\ServiceSupportTool\inf\usbprint folder for a standard Service Support Tool installation on Windows 98.Whenthisprogramisexecuted,itwillaskiftheuninstallationshouldbecontinued,asshown below:Service Support Tool User ManualInstallation/Setup Instructions : 4-17Click Yes and the driver will be removed.To complete the removal, the computer will need to be restarted.Once the driver is removed, follow the steps in the next section to install the new USB driver.InstallationConnect the PC and the machine via a USB cable. Power on the PC and the machine. Once both have started, the Add New Hardware Wizard will start and show the following dialog:Service Support Tool User Manual4-18 : Installation/Setup InstructionsClick Next and the following dialog will be displayed:Select Search for the best driver for your device. (Recommended), and click Next. This will bring up the following:Service Support Tool User ManualInstallation/Setup Instructions : 4-19At this screen, choose Specify a location: and click the Browse button. The following dialog will appear:If the Service Support Tool was installed into the default directory, select the path to C:\Program Files\ServiceSupportTool\inf\usbprint and then click OK.At this point, click Next. It is possible that an Insert Disk message may appear at this point. This will depend on your PCs configuration prior to this installation. If the Insert Disk message appears (asking for USB Disk), click on the OK button. At the resulting dialog, click on the Browse...buttonandnavigatetothesamefolderusedabove-C:\Program Files\ServiceSupportTool\inf\usbprint and click on OK.Service Support Tool User Manual4-20 : Installation/Setup InstructionsWhen the installation has finished, the following will be displayed:Click on Finish.Click on Yes to restart the PC. Service Support Tool User ManualInstallation/Setup Instructions : 4-21AttimeswhenconnectingtotheseUSB-flashabledevices,adialogwillappearagainaskingto searchfornewdrivers.ThiscanbeignoredbyclickingontheCancelbutton.Noadditional drivers need to be installed. The dialog in question, is shown below:Service Support Tool User Manual4-22 : Installation/Setup InstructionsUSB-Parallel Cable Driver Installation (Windows 98/2000/XP)ThissectionwilldetailthedriverinstallationfortheUSB-ParallelCable(FY9-4154-000)for Windows 98, Windows 2000 and Windows XP. Each installation is a little different so follow the appropriate one for the computer being used. If a driver has already been installed for this cable to be used with PDL Downloader (v3.1.4 or later), it is NOT necessary to install another driver.Windows 98:ThedriverfilesfortheUSB-ParallelCableareincludedwiththeServiceSupportTool installation.Theywillbeinstalledinthefolder(foradefaultinstallation)C:\Program Files\ServiceSupportTool\inf\USBPAdp.To install this driver so that the USB-Parallel Cable may be used, follow these directions:PlugintheUSB-ParallelCabletothecomputer.Somedialogswilldisplayshowingthatthe computer recognizes the NetHawk USB-10 Cable and that USB Printing Support will be enabled (some names may be illegible). If this support had previously been enabled, the dialogs will not display.Ifthisisanewinstallation,theUSBPrintingSupportwilltriggertheAddNewHardware Wizard. Click on Next to continue.IftheAddNewHardwareWizarddoesnotstart,thenthereismostlikelyaUSBPrinting Support(namecouldbeillegible)itemunderUniversalSerialBuscontrollersintheDevice Manager. If that is the case, access the System Properties. This can be done by right-clicking on theMyComputericonoraccessingtheSystemControlPanelfromStartMenu->Settings->Control Panel.Service Support Tool User ManualInstallation/Setup Instructions : 4-23Then click on the Device Manager Tab.With the list of devices shown, select the USB Printing Support item under Universal Serial Bus controllers. With this item selected, click the Properties button. When the Properties window is displayed, click on the Driver tab and then the Update Driver button. Click on Next when the Update Device Driver Wizard starts.Next will be displayed a dialog to select how to look for the driver. Select Display a list of all drivers in a specific location and click Next.Service Support Tool User Manual4-24 : Installation/Setup InstructionsThe screen below will then be shown click on Have Disk.This will bring up a dialog to select a location to search. Click Browse to navigate to where the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select the usbhwk.inf file. Click OK and then OK.Service Support Tool User ManualInstallation/Setup Instructions : 4-25Thefollowingdialogwillshowthedriver.Makesurethedrivernameisselectedandclickon Next.Whenthisscreenisdisplayed,clickonNexttoallowthedriverfilestobecopiedovertothe System.Service Support Tool User Manual4-26 : Installation/Setup InstructionsWhen the final screen is shown, click Finish.NotethattheUSBPrintingSupportitemisnowgonefromtheUniversalSerialBus controllers section of the Device Manager. Also note that a new NetHawk Device section has been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item arenotintheDeviceManager,theUSB-ParallelCablewillNOTfunctionwiththeCanon utilities.Service Support Tool User ManualInstallation/Setup Instructions : 4-27Windows 2000:ThedriverfilesfortheUSB-ParallelCableareincludedwiththeServiceSupportTool installation.Theywillbeinstalledinthefolder(foradefaultinstallation)C:\Program Files\ServiceSupportTool\inf\USBPAdp.To install this driver so that the USB-Parallel Cable may be used, follow these directions (notice that the default driver selected by Windows will NOT be correct and will be over-ridden):PlugintheUSB-ParallelCabletothecomputer.Somedialogswilldisplayshowingthatthe computer recognizes the NetHawk USB-10 Cable and that USB Printing Support will be enabled. If this support had previously been enabled, the dialogs will not display.AccesstheSystemProperties.Thiscanbedonebyright-clickingontheMyComputericonor accessing the System Control Panel from Start Menu->Settings->Control Panel.Click on the Hardware Tab and then the Device Manager button.

Service Support Tool User Manual4-28 : Installation/Setup InstructionsWith the list of devices shown, select the USB Printing Support item under Universal Serial Bus controllers. With this item selected, select the Properties command from the Action menu.WiththeUSBPrintingSupportpropertieswindowdisplayed,clickontheDriverTab.From here, click on the Update Driver button to start the Upgrade Device Driver Wizard.Service Support Tool User ManualInstallation/Setup Instructions : 4-29When the Wizard starts, click the Next button to continue.At the Install Hardware Device Drivers screen,select the option Search for a suitable driver for my device and click Next.Service Support Tool User Manual4-30 : Installation/Setup InstructionsThe Locate Driver Files screen will then be shown. Make sure that only the Specify a location option is checked and then click Next.Service Support Tool User ManualInstallation/Setup Instructions : 4-31This will bring up a dialog to select a location to search. Click Browse to navigate to where the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select the USBHWK.inf file. Click Open and then OK.Service Support Tool User Manual4-32 : Installation/Setup InstructionsThis will bring up the Driver Files Search Results screen after the computer processes some data. The screen will show that Windows thinks it has found a better driver for this device. This opinionneedstobeover-ruled.SelecttheoptiontoInstalloneoftheotherdriversandthen click Next.When the Driver Files Found screen is shown, select the NetHawk USB-10 Cable and click Next.At this point, the driver files will be copied over to the System.Service Support Tool User ManualInstallation/Setup Instructions : 4-33When the final screen is shown, click Finish.NotethattheUSBPrintingSupportitemisnowgonefromtheUniversalSerialBus controllers section of the Device Manager. Also note that a new NetHawk Device section has been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item arenotintheDeviceManager,theUSB-ParallelCablewillNOTfunctionwiththeCanon utilities.Service Support Tool User Manual4-34 : Installation/Setup InstructionsWindows XP:ThedriverfilesfortheUSB-ParallelCableareincludedwiththeServiceSupportTool installation.Theywillbeinstalledinthefolder(foradefaultinstallation)C:\Program Files\ServiceSupportTool\inf\USBPAdp.To install this driver so that the USB-Parallel Cable may be used, follow these directions (notice that the default driver selected by Windows will NOT be correct and will be over-ridden):PlugintheUSB-ParallelCable tothecomputer.SomeballoonsfromtheTaskBarwilldisplay showingthatthecomputerrecognizestheNetHawkUSB-10CableandthatUSBPrinting Support will be enabled. If this support had previously been enabled, the balloons will not display. AccesstheSystemProperties.Thiscanbedonebyright-clickingontheMyComputericonor accessing the System Control Panel from Start Menu->Settings->Control Panel (Performance and Maintenance).Service Support Tool User ManualInstallation/Setup Instructions : 4-35Click on the Hardware Tab and then the Device Manager button.

With the list of devices shown, select the USB Printing Support item under Universal Serial Bus controllers. With this item selected, select the Properties command from the Action menu.Service Support Tool User Manual4-36 : Installation/Setup InstructionsWiththeUSBPrintingSupportpropertieswindowdisplayed,clickontheDriverTab.From here, click on the Update Driver button to start the Hardware Update Wizard.When the Wizard starts, select the option Install from a list or specific location and click Next.Service Support Tool User ManualInstallation/Setup Instructions : 4-37Whenthisscreenisshown,selectDontsearch.Iwillchoosethedrivertoinstallandclick Next.At this point, click on Have Disk.Service Support Tool User Manual4-38 : Installation/Setup InstructionsThis will bring up a dialog to select a location to search. Click Browse to navigate to where the driver files were installed, C:\Program Files\ServiceSupportTool\inf\USBPAdp\, and select the USBHWK.inf file. Click Open and then OK.Service Support Tool User ManualInstallation/Setup Instructions : 4-39This will bring up the following screen the message about the driver not being digitally signed is normal. It is OK to install. Select the NetHawk USB-10 Cable driver and click Next.At this point, the driver files will be copied over to the System.When the final screen is shown, click Finish.Service Support Tool User Manual4-40 : Installation/Setup InstructionsNotethattheUSBPrintingSupportitemisnowgonefromtheUniversalSerialBus controllers section of the Device Manager. Also note that a new NetHawk Device section has been created with a NetHawk USB-10 Cable item included. If the NetHawk section and item arenotintheDeviceManager,theUSB-ParallelCablewillNOTfunctionwiththeCanon utilities.Service Support Tool User ManualInstallation/Setup Instructions : 4-41Verify that LPT1 is in ECP ModeLPT1 should be set to ECP Mode. This should be done in the BIOS of the computer and should be checked in the BIOS display and under Device Manager as shown below:The Device Manager can be accessed as follows:Windows 98 : Control Panels -> System -> Device Manager.Windows 2000 : Control Panels -> System -> Hardware -> Device Manager.Windows XP : Control Panels -> Performance and Maintenance -> System -> Hardware -> Device Manager(This type of information is not readily available under Windows NT)NOTE:ThelistinginDeviceManagerisNOTalwaysaccurate.Donotrelyonthislistingto verify ECP mode always check in the computers BIOS directly. To access the BIOS settings on thecomputer,pleaserefertothedocumentation from the computer manufacturer. After making the proper BIOS settings, it may be necessary to remove the LPT1 item from the Device Manager and allow Windows to recreate it based on the new BIOS settings. The following ERROR Code will be received if LPT Port is not setup for ECP. NOTE: Service Support Tool User Manual4-42 : Installation/Setup InstructionsAdd New Hardware Message when connecting Computer to DeviceWhen connecting to some of the devices, Windows may detect the device and prompt for adding drivers as shown below:Please hit Cancel at this point.Service Support Tool User ManualStarting the Service Support Tool : 5-15 - Starting the Service Support Tool:After the Service Support Tool is installed, there will be an entry for it on the Start Menu of the WindowsPC.ThisentrywillbeundertheProgramssectionasshownbelow(therewillbea ServiceSupportToolfolderintheProgramssectionwiththeServiceSupportToolandUninstall applications):WhentheServiceSupportToolislaunchedforthefirsttimeafterinstallation,theWindows Installer will perform a few more tasks. Depending on the computer OS, this may just occur after thenextrebootfollowinginstallationwithoutactuallyhavingtostarttheServiceSupportTool. The following progress dialog will be seen briefly:Service Support Tool User Manual5-2 : Starting the Service Support ToolIf the previous execution of the Service Support Tool ended abnormally (error or other problem), the following message will be displayed:Click on Yes to continue.Once started, the following startup screen will be displayed:NOTE: There is a potential issue that may be observed when using the Service Support Tool on a PCthatalsocontainsaninstallationofMicrosoftOffice2000.ItisnecessarywithMicrosoft Office 2000 that each user on a given PC needs to register their setup information for installation to be considered complete. This registration of information is complete once one of the Microsoft Office2000applicationsisstarted.WhentheServiceSupportToolstarts,itwillcheckcertain MicrosoftWindowsoperatingenvironmentinformation.Inresponsetothischeck,ifMicrosoft Windows finds that the setup information registration process was not completed for the current user, it will assume that installation of the Microsoft Office 2000 product was not completed and Service Support Tool User ManualStarting the Service Support Tool : 5-3willstartuptheInstalleranddisplayadialogaskingfortheMicrosoftOffice2000CDtobe inserted.TheCDisactuallynotneeded.Topreventthisissuefromoccurring,oneofthe Microsoft Office 2000 applications (Word, Excel, PowerPoint, Access - depending on which were installed)needstobestarted.Nothingneedstobedoneintheapplication,itjustneedstobe started and then it can be quit via the exit command.Service Support Tool User Manual5-4 : Starting the Service Support ToolService Support Tool User ManualFeatures and Functions - General : 6-16 - Features and Functions:The Service Support Tool divides the tasks it can perform into five main categories: Connect (or ExportFirmware),RegisterFirmware,DeleteFirmware,DeleteBackupDataandSystem Management.ThesefivecategoriescanbeseenasbuttonsonthemainServiceSupportTool screen shown below:The main task category is Connect (or Export Firmware, depending on whether MFP or USB is selected as the target). This will be the default screen when the Service Support Tool is started. How to use this screen is described in Sections 6B and 6C. The MFP and USB buttons were added startingwithv3.21oftheServiceSupportTool.MFPconnectionisavailableforalldevicesas thiswasthenormalconnectionwiththepreviousversionsoftheServiceSupportTool.USBis available on some devices described in Section 6C. Refer to Section 6C for details. Currently, the processofworkingwithgivendeviceswillbedifferentinsomecases.Sections6Band6C describe the different processes that will be followed.Service Support Tool User Manual6-2 : Features and Functions - GeneralUtilize the table below to determine which section to refer to for a given machine: Section Devices Designation in SST User Manual6B All devices (except as noted below) Type 16C imageRUNNER 2230/2830/3530 ROM basedimageRUNNER 2230/2830/3530 HDD basedimageRUNNER 2270/2870/3570/4570imageRUNNER 5070/5570/6570imageRUNNER 7086/7095/7105/7095 PrinterimageRUNNER 8070/85+/9070/105+imageRUNNER C3170U/C3170iimageRUNNER C5870U/C6870UFinisher-T1/T2 (Controller)Type 2RegisterFirmware,DeleteFirmwareandDeleteBackupDataaredescribedinSection6A. System Management will be described here. To move from one area to another, just click on the desired button. Click Exit to exit out of the Service Support Tool completely. The Start and Cancel buttons will become active as needed.When the System Management button is clicked, the following screen will be displayed:ThisallowsaccesstochangethreeServiceSupportToolsettingsandtogetsomeversion information. The following pages will show the specifics of these four items.NOTE:UnderWindows98therewillbeafifthitemthatcanbeselected.Thatitemwillbe discussed in this section as well.Service Support Tool User ManualFeatures and Functions - General : 6-3ThefollowingscreenisfortheChangeFirmwareDriveitem.Atthisscreenitispossibleto Combine(merge)orMove(overwrite)datafromonedrivewithanother.Thiscanallowthe firmwaredatatoresideonadifferentpartitionthantheServiceSupportToolapplication. Optionally, the data from the source drive can be deleted after it is combined or moved.Clicking on Ver. Info. will bring up the following display of component version numbers:Service Support Tool User Manual6-4 : Features and Functions - GeneralBy clicking on COM Port Select, the following screen will be displayed and the desired COM Port number (for use with the Downloader PCB) can be entered. This setting will remain in effect until it is changed in this way again. Click OK to continue.The timeout value used by the USB-Parallel Cable can be adjusted (x1, x1.2, x1.5) by clicking on USBAdapterTimeoutSettingandutilizingthescreenbelow(clickOKaftermaking selection). This setting will remain in effect until it is changed in this way again.Service Support Tool User ManualFeatures and Functions - General : 6-5Under Windows 98 there is a fifth item (Parallel Interface Setting) as shown in the image below:SinceitispossibleonlyunderWindows98toutilizeHighSpeedParallel,thisSystem managementoptionisonlyavailableunderWindows98.ClicktheParallelInterfaceSetting buttontoaccessthescreenshownbelowtosetthedefaultparallelconnectionmode.Selectthe desired mode and click OK to continue.Service Support Tool User Manual6-6 : Features and Functions - GeneralService Support Tool User ManualControlling Data : 6A-16A - Features and Functions: Controlling Data:There are three items on the main screen that deal with controlling the data used by the Service Support Tool. These are:1. Register Firmware2. Delete Firmware3. Delete Backup DataEachofthesewillbediscussedinthissection.Themainscreenwiththesechoicesisshown below:It is possible to have the ServTool folder (where registered data resides) moved to a different local HardDriveorHardDrivePartition.NetworkdrivesareNOTsupported.Itisalsopossibleto merge a ServTool folder into another ServTool folder. This can be accomplished via the System Management function and is detailed on page 6-3.Service Support Tool User Manual6A-2 : Controlling DataFeatures and Functions: Controlling Data: Registering Firmware/SoftwareAllfilesneedtoberegisteredpriortousethisincludesalldatatypessupportedbythisTool. When the Register Firmware button is clicked, the following screen will be displayed:Alistofcurrentlyregistereddatafileswillbeshownonthelefthandsideonceadatafileis selected for registration. This list will be specific to the model (or models) that match the model for the data file (or files) being registered. The right hand side provides an interface to select the file(s)toberegistered.Thiswilldefault tothestandardNewROMfolder(createdontheHD whentheToolwasinstalled)butitispossibletonavigatetoanyotherfolderonanymounted volume (which allows files on CDs to be registered). When a file is registered, it is copied onto the HD of the computer and will be available even after the CD is removed.When a valid firmware file set is found to be in the location selected, the Register button will become active.Service Support Tool User ManualControlling Data : 6A-3FirmID.mtb/VerFilter.mtb and .rec filesStarting with v3.21 of the Service Support Tool, the mechanism for handling of data for certain machines has been modified. The units directly affected are those that utilize the flashing method described in Section 6C and its related subsections. Most of this modification is not displayed in a visual fashion, but there are some new files and potential messages that can be observed. These will be detailed here.TwonewfilesareincludedaspartoftheServiceSupportToolinstallation-thesefilescanbe observedintwolocations.ThesefilesarelocatedinthemainServiceSupportToolinstallation folder (C:\Program Files\ServiceSupportTool by default) and will also appear in the folder where firmwaredataisstored(C:\ServToolbydefault).ThefilesarenamedFirmID.mtband VerFilter.mtb. It is also possible to see these same files with a .buk extension appended to them - this would indicate that the file was modified and the file with the .buk is the original file saved as a backup.These files are collectively referred to as maintenance tables and will control the processing and availability of data files for the appropriate machines within the Service Support Tool. Processes that can be affected are the flashing of individual data files with the Single option discussed in Section6C1andthepreparationofaUSBMemoryDeviceasdiscussed inSection6C5.These files contain information about copier models and firmware/System Software versions. There are default files that are included when the Service Support Tool is installed.Since new models will be introduced, and current models will have System Software upgrades, there is a mechanism for the files included with the Service Support Tool to get updated to contain the latest information. This will be done in the form of some extra files that will be included on appropriateSystemSoftwareCDsandwithappropriatedatafilepostingsone-Support.These update files will have an extension of .rec. These files will contain the information that needs to be added to the default files included at the Service Support Tool installation.The .rec files can be registered just as normal data files are registered. If a .rec file is processed in this manner, the updates that it contains will be processed and the FirmID and VerFilter files will beupdatedasnecessary-iftheupdatesarealreadyincludedinthefiles,theywillnotbe modified. If a Batch Registration is performed, any .rec files found while searching will also be processed automatically. Howver, if an individual data file is registered off of a System Software CD,the.recfileontheCDwillNOTbeautomaticallyprocessed-itMUSTberegistered manually.Potential indicators of out-dated maintenance tables are as follows:1. A Run Time error can occur when using the ALL or ALL_HDF files.2. The listing shown when flashing via Single is shorter than expected and/or missing desired versions.NOTE:Previously(v3.21),therewasanissuewiththemaintenancetablesanduninstalling/reinstalling the Service Support Tool. If the Service Support Tool is uninstalled, the FirmID and VerFilter files in the installation folder will be deleted. The second set of files will still be in the ServToolfolder.ThesefileswillbeoverwrittenoncetheServiceSupportToolisstartedafter reinstallation.Toretainanymodificationsmadetothesefiles,copytheFirmID.mtband VerFilter.mtbfilesfromtheServToolfoldertotheServiceSupportToolinstallationfolder AFTER the Service Support Tool is reinstalled but BEFORE the Service Support Tool is launched for the first time. If this is not done and the files are overwritten back to the defaults, the .rec files fortheappropriatemodelscanbere-registeredtoupdatethemagain.Thishasbeencorrected starting with v3.22. It is NOT necessary to copy the two .mtb files when uninstalling/reinstalling the Service Support Tool. When the Service Support Tool is uninstalled/reinstalled, it will install thedefaultmainteneancetablesintheinstallationfolderandthenprocessthe.mtbfilesinthe Service Support Tool User Manual6A-4 : Controlling DataServToolfolderforupdates.Asaresult,themaintenancetablesafterreinstallation(andfirst launchoftheServiceSupportTool)willcontaintheuniquedatafromboththedefault maintenancetablesfromtheinstallerandthemaintenancetablesthatexistedbeforethe uninstallation/reinstallation process. There should be no observable difference in Service Support Tool functionality after the uninstallation/reinstallation process.To aid in restoring maintenance tables that do not reflect the latest data, there will be an archive posted on e-Support that contains.rec files. This archive will be in the Download Center under Utilities:Installation/Configuration:Service Support Tool. This self-extracting archive will contain all of the .rec files released up until the point it was created and will be named accordingly, i.e. SST321_Rec_Files_10_31_2005.exe. This example would be an archive containing all .rec files released by Canon USA, through October 31st of 2005, that differ from the default maintenance tablesofversion3.21oftheServiceSupportTool.Thisarchivewouldexpandtoafolder containing the .rec files and these can be registered into the Service Support Tool to update the maintenance tables.Service Support Tool User ManualControlling Data : 6A-5If a .rec file is found when navigating to a folder to register data, a message similar to the one in the lower right hand corner of the screen below will be shown:The name of the .rec file will indicate model, version and file information. Clicking on Register at this point will process the .rec file. If the .rec file was in the same folder as actual data, the data would be registered at the same time as the .rec file was processed. After the .rec file is processed, the following will be displayed (note the result message in the lower left hand corner):Service Support Tool User Manual6A-6 : Controlling DataWhen doing a batch registration, .rec files will be recognized during the search. The screen below shows this type of situation:Whenperformingabatchregistration,theremayormaynotbeALLfilesinthedatathatis registered.IfanALLfileispartofwhat is registered, the message for the ALL file processing will appear in the lower left hand corner instead of the .rec file processing message. The .rec file is still processed, however. This situation is shown below:Service Support Tool User ManualControlling Data : 6A-7Ifnochangeisnecessarywhenprocessingthe.recfile,thefollowingwillbeshown(note message in lower left hand corner):Service Support Tool User Manual6A-8 : Controlling DataSingle File RegistrationTo register a single data file, navigate to the folder where the data file set is present. This is shown below:This screen shows a folder with a valid data file selected. When a folder with a valid data file is selected,informationaboutthefilewillbedisplayedinthelowerrighthandcorner.The Register button will also become active at this point.Also note that currently registered data for the same model is now shown on the left hand side of the screen.Once a valid data file is selected, click the Register Button.Service Support Tool User ManualControlling Data : 6A-9When the file is copied/registered, the following will appear:Once the data file has completed registration, the following will appear - click OK to continue:Service Support Tool User Manual6A-10 : Controlling DataBatch File RegistrationStartingwithv1.63E,theServiceSupportToolnowsupportsabatchmodeforregisteringdata files. This is especially useful when registering files off of a System Software CD. This would be accomplished by navigating to a folder on a CD or the CD itself as shown below:Once at the upper level folder, click on the Search button - this will cause the Service Support Tool to search those folders for ift/dsh files that mark valid data file sets. The following message will be displayed:Service Support Tool User ManualControlling Data : 6A-11Once the search is completed, a list of found valid data file sets will be presented:Select the desired files to register (all not already registered are selected by default) and click on the Register button. Registration will commence as shown below:Service Support Tool User Manual6A-12 : Controlling DataEach file will have its status (Registered OK, Already Registered, etc.) shown to its right side. When all files are registered, the completion screen below will be shown:Click OK to continue.InrelationtotheUSBMemoryDevicefunctionality(refertoSection6C5)someadditional messages may be observed during the registration process. For the process that is used with the USB Memory Devices, the Service Support Tool needs to know certain information about copier models and software versions. Since this information will need to be updated with the release of new models and versions, there will be some additional files on appropriate System Software CDs releasedbyCanonUSA.Thesefileswillhavea.recextensionandtheServiceSupportTool (v3.21 or later) will use these files to update its information.Service Support Tool User ManualControlling Data : 6A-13While browsing a System Software CD, files of this type will cause the following informational message to be shown in the lower right hand area of the screen:After these items are processed, results will be shown in the lower left hand area of the screen as shown below:Service Support Tool User Manual6A-14 : Controlling DataFeatures and Functions: Controlling Data: Removing Firmware/SoftwareTo save HD space, outdated firmware files may be removed. Please make sure that there is access to the data files elsewhere as once they are removed, they are erased from the HD and cannot be recovered. When Delete Firmware is clicked, the following screen will be displayed:From here, select the model from the pull down list on the left.Service Support Tool User ManualControlling Data : 6A-15Once a model is selected, the registered data for that model will be shown in the list.At this point, select the data file that is to be deleted.Service Support Tool User Manual6A-16 : Controlling DataWhentheRemovebuttonisclicked,twonewbuttons(RemoveConfirmedandCancel)will display in the lower right hand corner as shown below:If the Cancel button is clicked, the following will be displayed - click OK to continue:Service Support Tool User ManualControlling Data : 6A-17If the Remove Confirmed button is clicked instead, the following will be shown:This will be followed by a completion screen, which is shown below - click OK to continue:Service Support Tool User Manual6A-18 : Controlling DataNOTE: Starting with v1.81, it is now possible to remove firmware by selecting the Model name (i.e. iRC3200N) or Unit name (i.e. BOOT). Delete by Model:If the Model name is selected, ALL firmware registered to that Model name will be removed. In thefollowingexample,allversionsofallitemsregisteredtoiR2270(G3Fax,BootROM, Language, etc.) will be removed. First, select the model name as shown below:Click the Remove button and the screen below will be shown. Note that it gives warnings when deleting items that are, or are used by, batch files (ALL, ALL_HDF, etc.).Service Support Tool User ManualControlling Data : 6A-19If the Cancel button is clicked, the following will be displayed - click OK to continue:If the Remove Confirmed button is clicked instead, the following will be shown:Service Support Tool User Manual6A-20 : Controlling DataThis will be followed by a completion screen, which is shown below - click OK to continue:Delete by Unit:If the Unit name is selected, ALL firmware registered to that Unit name in that Model area will be removed. In the following example, all items (versions) registered under Language for the iR2270 will be removed. First, select the unit name (i.e. Language) as shown below:Service Support Tool User ManualControlling Data : 6A-21Click the Remove button and the screen below will be shown:If the Cancel button is clicked, the following will be displayed - click OK to continue:Service Support Tool User Manual6A-22 : Controlling DataIf the Remove Confirmed button is clicked instead, the following will be shown:This will be followed by a completion screen, which is shown below - click OK to continue:Service Support Tool User ManualControlling Data : 6A-23Features and Functions: Controlling Data: Deleting Backup DataSome models will allow the backing up of certain data to the HD of a computer from the machine. Any such stored data can be removed from the HD by using this area of the Service Support Tool. When the Delete Backup Data button is clicked, this screen will be seen:From the drop down list on the left, select the model associated with the backup data that is to be deleted. This is shown below:Service Support Tool User Manual6A-24 : Controlling DataOnceamodelisselected,anybackupdatafilesassociatedwithitwillbedisplayedasshown below:At this point, select the desired file. Note that the file creation information will be displayed on the right hand side of the screen. This is shown below:Service Support Tool User ManualControlling Data : 6A-25Click the Remove button and the screen below will be shown:If the Cancel button is clicked, the following will be displayed - click OK to continue:Service Support Tool User Manual6A-26 : Controlling DataIf the Remove Confirmed button is clicked instead, the following will be shown:NOTE: Currently (v3.21) there is a problem where the OK button does not become active at thispoint.TodeletemultipleBackupDatafiles,clickConnectandthenclickonDelete Backup Data to select another file.Service Support Tool User ManualDownloading/Uploading Data (Type 1) - General : 6B-16B - Features and Functions: Downloading/Uploading Data (Type 1):In this and subsequent sections, Downloading will refer to data transfer from the computer to the copier. Uploading will refer to data transfer from the copier to the computer. These terms are used for both flashing and Backup Data transfers.TheDownloading/UploadingfeaturesareaccessedbyclickingontheConnectbuttonshown belowonthemainscreen(ClicktheMFPbuttonfirsttochangebuttontoConnectifitis showing Export Firmware). This is the default mode when the Service Support Tool is started.The Service Support Tool supports several connection methods. Not all devices will support all possibleconnectionmethods,however.SomegeneralinformationregardingParallel,Network, USB and USB-Parallel will be presented in this section.Service Support Tool User Manual6B-2 : Downloading/Uploading Data (Type 1) - GeneralParallelNOTE:DuetoOSrestrictions,theHighSpeedmodementionedhereisonlyavailableunder Windows98-itisNOTavailableunderWindowsNT/2000/XP.OnlyLowSpeed(Standard) mode is available for Windows NT/2000/XP.In the Service Support Tool, there are two parallel download modes High Speed and Low Speed this is displayed in the upper right hand corner of certain screens. Low Speed (or Standard) is the term given to the download method utilized in previous versions of the Service Support Tool (prior to 1.14E) and is included for compatibility reasons. The other download method is the one labeledHighSpeedandwasintroducedinversion1.14Ea(thenlabeledasStandard)ofthe Service Support Tool. Please refer to the Device Specific Notes section for information on which machines are supported with which mode. If a machine is not supported in both modes, there will be no display. UnderWindows98,itispossibletoswitchbetweenLowandHighSpeedparallel.Thisis accomplished in the System Management area. Refer to Page 6-5 for details on how to make this switch.When connecting via parallel, notice that the current method is displayed in the upper right hand corner of the window below and almost all other windows. Even though it is not possible under Windows NT/2000/XP to change this mode, it will still be displayed (as Low-Speed).When installing the Service Support Tool, the default is set to Low-Speed. This will need to be changed to High-Speed, if possible (i.e. under Windows 98).Service Support Tool User ManualDownloading/Uploading Data (Type 1) - General : 6B-3NetworkSome firmware files/machines will allow for Network Downloading (via TCP/IP) in addition to parallel downloading. Network downloading capability will be listed in the Device Specific Notes sectionaswellasunderthefiletypesthatmaysupportit.TheconnectionforNetwork downloading should be made with a Cross-Over Ethernet cable. This is a special Ethernet cable made to connect two devices only. When utilizing Network downloading, the computer and the devicemustemployTCP/IPaddressesthatareofthesamesegment.Theeasiestwayto accomplish this is by changing the device TCP/IP address to be the same as the computer TCP/IP address except for the last number. For example if the computer is 146.184.129.127, make the device 146.184.129.128. Utilize the same Subnet Mask and Gateway as listed on the computer.Some devices provide a Fixed IP Mode so that the unit has a fixed IP address for flashing, but still remembers the end users IP information. Refer to the Device Specific Notes section to identify FixedIPModedevicesandtheirdetails.Fortheseunits,changethecomputersIPaddressto match the fixed IP address - except for the last number.NOTE: Before making any changes to the network configuration of an installed machine, print out a configuration page so that there is a record of the original settings. After flashing, return the machine to those original settings. For Fixed IP Mode devices, this is not necessary.NOTE: When changing the TCP/IP address in a Windows PC, it is possible that it may request theWindowsOSCDtocompletethechange.Thiswillvarydependingontheversionof Windows and the method of installation. It is suggested to have the Windows OS CD available the first time this is attempted.TheinformationforthecomputercanbefoundundertheTCP/IPProperties,listedinControl Panels->Network(Windows98),ControlPanels->Network->Protocols(WindowsNT), ControlPanels->NetworkandDial-upConnections->appropriateconnectiondocument-> Properties (Windows 2000) or Control Panels -> Network and Internet Connections -> Network Connections -> appropriate connection document -> Properties (Windows XP).NOTE:NetworkDownloadingisonlyavailableifthemachinehasenteredDownloadMode throughServiceMode.Thisistheonlytimethatthenetworkprotocolswillbeactivefor downloading. This is not the case for Fixed IP Mode devices, however.When utilizing Network Downloading, the TCP/IP address of the target device will be displayed in the upper right hand corner as shown below:Service Support Tool User Manual6B-4 : Downloading/Uploading Data (Type 1) - GeneralWhen connecting to a device via a Network connection, there will be an area displayed to enter the TCP/IP address of the target machine. This is shown below:Normally, Start would be clicked to continue. If Register is clicked, then the IP address will be added to a pop-up list that will be displayed when the arrow on the right of the IP Address area is clicked. Remove can be used to remove the current IP address from this same list. The last used IP address will be in this box by default.During the download procedure (which is detailed in the following sections), a display as follows will be presented:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - General : 6B-5At the bottom of this display, is a counter showing Time Remaining for processing of the data file just transferred to the machine. In both High Speed and Low Speed modes, as well as in Network orUSBmodes,thiscountershouldfunction.Ithasbeenobservedthattheinitialstartingvalue maynotbeaccurate.Thereforethecountdownmayproceedintonegativenumbers,butmore probable is the countdown stopping prior to reaching zero.USBSome firmware files/machines will allow (or require) downloading via USB. As with the parallel downloading,itispossiblefortheretobemorethanoneUSBconnectoronamachine.Care should be taken to utilize the proper USB connector.USB-Parallel Cable - Timeout SettingWhen utilizing the USB-Parallel Cable, there is the possibility that there may be a timeout before the data transfer is completed. Should this occur, there is an adjustment to the timeout setting that canbemodifiedtolengthenit.Thecurrenttimeoutlengthisdisplayedintheupperrighthand cornerwhenmakingtheinitialconnectiontothedevice.ThiscanbemodifiedintheSystem Management area - see Page 6-4.GeneralThefollowingsectionswilldiscusseachdatatypeindividually.Eachsectionassumesthatan IEEE1284 Parallel Cable is attached from the PC to the appropriate parallel port on the machine to be worked on. Please refer to the specific models Service Manual for details on preparing the machinefordownloading.ForfiletypesthatsupportNetworkDownloading,thestepsthatare different from parallel Downloading will also be shown and will be preceded by a Network label. This will also be done for those steps that are related to USB or USB-Parallel Cable Downloading and will be noted by a USB or USB-Parallel label.Service Support Tool User Manual6B-6 : Downloading/Uploading Data (Type 1) - GeneralNew Selection InterfaceStartingwithv3.03E,themethodforselectingthedatatoflashhasbeenimproved.Whenthe Service Support Tool is started, it defaults to the Connect area. This area can be returned to after performingothertasks(suchasRegisterFirmware)byclickingontheConnectbutton.This initial screen is shown below:Use the drop down list on the right hand side of the screen to select a model.Service Support Tool User ManualDownloading/Uploading Data (Type 1) - General : 6B-7This lists the data files for just the selected model.Clicking on the + sign next to a data type will expand the list to show the registered versions.Service Support Tool User Manual6B-8 : Downloading/Uploading Data (Type 1) - GeneralService Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-16B1 - Features and Functions: Downloading/Uploading Data (Type 1):FDIMM:It is possible on some machines to perform this function while connected with the USB-Parallel Cableinsteadofthestandardparallelcable.Thischangessomeofthescreensthatwillbe observed. These images will be shown after the ones for the standard parallel connection where applicable and will be labeled USB-Parallel. Refer to the USB-Parallel Cable item in the Device Specific Notes section for important details and restrictions when using this cable.FromtheConnectarea,selecttheappropriatemodelandFDIMMfileasshownbelow,and click on the Start button:Service Support Tool User Manual6B1-2 : Downloading/Uploading Data (Type 1) - FDIMMUSB-Parallel : To perform this function with the USB-Parallel Cable, first select the appropriate FDIMMfileandthenchangetheInterfacesettingfromBi-CentronicstoUSB-Adpasshown below, and click on the Start button:Instructions will appear as follows (Follow them and then click on OK):Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-3The Service Support Tool will connect to the machine:If necessary, the Tool will wait for the machine:Service Support Tool User Manual6B1-4 : Downloading/Uploading Data (Type 1) - FDIMMAfter the information transfer, the following connection screen will be displayed click OK to continue:The following display is for selecting a task to perform each will be discussed in the sections that follow:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-5Aftercompletingagiventask,theToolwillreturntothescreenshownatthebottomofthe previous page. When To Unit Selection Screen is clicked, the following Cleanup screen will be displayed:Readthedirections,clickOKtocontinueandthenperformthestepsasindicatedinthe directions.Service Support Tool User Manual6B1-6 : Downloading/Uploading Data (Type 1) - FDIMMFeatures and Functions: Downloading/Uploading Data (Type 1):FDIMM: Firmware Downloading:Selecting Firmware Downloading will bring up the following display.Select desired version and click Start to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-7If an older or identical version is selected (compared to that installed on the machine), an extra messageisdisplayed.ClickingonSelectAgainwillreturntotheselectionscreenandStart WriteOperationwillproceedwiththeflashoperation.Anexampleforanidenticalversionis shown below:First, information will be obtained from the Flash ROM and the Flash ROM will be erased:Service Support Tool User Manual6B1-8 : Downloading/Uploading Data (Type 1) - FDIMMData is then transferred/written to the Flash ROM:Afterwritingiscomplete,additionalprocessingisperformedandthefollowingstatusscreenis displayed:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-9The results of the Flash checksum are displayed click OK to continue:Service Support Tool User Manual6B1-10 : Downloading/Uploading Data (Type 1) - FDIMMFeatures and Functions: Downloading/Uploading Data (Type 1):FDIMM: Backup Data Uploading:Certain models will allow the saving of certain data to a computer by utilizing this section of the Service Support Tool. When performing this function, the following will be displayed to allow the selection of the desired data:After selecting the data, Start can be clicked to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-11Data will be transferred to the computer and the progress will be shown as indicated below:Oncethedataistransferred,thefollowingdialogwillbedisplayedtoindicatewherethedata should be stored and what filename it should have:Service Support Tool User Manual6B1-12 : Downloading/Uploading Data (Type 1) - FDIMMSelectthedrivewherethedatafileshouldbestoredandtypethedesiredfilenameinthearea provided:ClickontheStartSavingbuttonandthefilewillbesaved.Aprogressbarwillbeshownas below:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-13After the file is saved, the following screen will be shown. Click OK to continue:Service Support Tool User Manual6B1-14 : Downloading/Uploading Data (Type 1) - FDIMMFeatures and Functions:Downloading/Uploading Data (Type 1):FDIMM:BackupData Downloading:Toreturnpreviouslysaveddatatoamachine,thefollowingdialogwouldbeusedtoindicate which file is to be transferred:Select the proper file from the drop down menu and click Start to send the data to the machine.Service Support Tool User ManualDownloading/Uploading Data (Type 1) - FDIMM : 6B1-15A progress bar will be displayed during the transfer, as shown below:After the transfer is complete, the following screen will be shown. Click OK to continue:Service Support Tool User Manual6B1-16 : Downloading/Uploading Data (Type 1) - FDIMMService Support Tool User ManualDownloading/Uploading Data (Type 1) - BootROM : 6B2-16B2 - Features and Functions: Downloading/Uploading Data (Type 1):BootROM:ItispossibleonsomemachinestoperformthisfunctionwhileconnectedwithaNetwork,the USB-Parallel or USB cable instead of a standard parallel one. This changes some of the screens at the beginning and may give a different clean up screen at the end. These images will be shown aftertheonesfortheparallelconnectionintheappropriateareasofthissectionandwillbe labeled Network, USB-Parallel or USB as appropriate. Refer to the USB-Parallel Cable item in the Device Specific Notes section for important details and restrictions when using this cable.From the Connect area, select the appropriate model and BootROM as shown below, and click on the Start button:Instructions will be provided as shown below (Follow them and then click on OK):Service Support Tool User Manual6B2-2 : Downloading/Uploading Data (Type 1) - BootROMUSB-Parallel : To perform this function while connected via the USB-Parallel cable, first select theappropriateBootROMfileandthenchangetheInterfacesettingfromBi-Centronicsto USB-Adp as shown below, and click on the Start button:USB-Parallel:Instructionswillbeprovidedasshownbelow(Followthemandthenclickon OK):Service Support Tool User ManualDownloading/Uploading Data (Type 1) - BootROM : 6B2-3USB:ToperformthisfunctionwhileconnectedviaaUSBcable,firstselecttheappropriate BootROM file and then make sure the Interface setting is USB as shown below, and click on the Start button:USB : Instructions will be provided as shown below (Follow them and then click on OK):Service Support Tool User Manual6B2-4 : Downloading/Uploading Data (Type 1) - BootROMNetwork:ToperformthisfunctionwhileconnectedviaaNetworkcable,firstselectthe appropriate BootROM file and then change the Interface setting from Bi-Centronics to Network as shown below, make sure the appropriate IP Address is entered, and click on the Start button:Network : For a Network connection to function properly, the computer and machine need to be connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so the devices will communicate on the same segment. Basic instructions will be provided as shown below click on OK to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - BootROM : 6B2-5The Service Support Tool will obtain some information from the machine, as shown below:After the information is obtained, the following connection screen will be displayed click OK to continue:Service Support Tool User Manual6B2-6 : Downloading/Uploading Data (Type 1) - BootROMThefollowingdisplayisforselectingatasktoperformclickBootROMDownloadto continue:The screen below will display the available versions:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - BootROM : 6B2-7Select the desired version from the list and click the Start button:If the file being sent is older or the same version, an extra dialog will appear. Clicking on Select Again will return to the selection screen and Start will continue with the flash operation. The following is an example of the same version as installed being resent:Service Support Tool User Manual6B2-8 : Downloading/Uploading Data (Type 1) - BootROMData will then be transferred and progress is displayed as follows:Oncedatatransferiscomplete,additionalprocessingisperformedonthemachineandthe followingwillbedisplayedasthisisdone(pleaseseenoteatbeginningofDownloading/Uploading section with regard to this screen and the time displayed):Service Support Tool User ManualDownloading/Uploading Data (Type 1) - BootROM : 6B2-9Oncetheadditionalprocessingisdone,checksumswillbecomparedandthefollowingwillbe displayed click OK to continue:When exiting out from this section of the Tool, a Cleanup screen will be displayed as follows (Readthedirections,clickOKtocontinueandthenperformthestepsasindicatedinthe directions.):Service Support Tool User Manual6B2-10 : Downloading/Uploading Data (Type 1) - BootROMNetwork:TheCleanupscreenforaNetworksetupisasfollows(Readthedirections,click OK to continue and then perform the steps as indicated in the directions.):USB-Parallel : The Cleanup screen for the USB-Parallel Cable setup is as follows (Read the directions, click OK to continue and then perform the steps as indicated in the directions.):Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-16B3 - Features and Functions: Downloading/Uploading Data (Type 1):HD Format:It is possible on some machines to perform this function while connected with a Network or the USB-Parallelcableinsteadofastandardparallelone.Thischangessomeofthescreensatthe beginning and gives a different clean up screen at the end. These images will be shown after the onesfortheparallelconnectionintheappropriateareasofthissectionandwillbelabeled NetworkorUSB-Parallelasappropriate.RefertotheUSB-ParallelCableitemintheDevice Specific Notes section for important details and restrictions when using this cable.Some machines will have Hard Drives (Service Parts) provided blank. In this case, there will be an HDFormat data file that can be used with this Tool to prepare the HD for the System Software installation.AsmentionedintheDeviceSpecificNotessection,therearedifferentmethodsforgetting machines into a download mode to accept data. For the devices supporting the HDFormat files, there are three methods. In the Device Specific Notes section, these are referred to as Download Modes B (accessed within Service Mode on the device), C (holding down 2 & 8 while powering onthedevice)andE(FixedIPMode, then accessed within Service Mode on the device). Each mode allows a different level of access to the HD using HDFormat. Modes B and E allow limited accessandcanonlyformatcertainpartitionstheydonotallowforacompleteformatofthe drive. Mode C allows for a complete format, but can only be done when connected via a parallel cablethenetworkinterfaceisNOTenabledinModeC,onlyinModesBandE.Theonly exception to this is using Mode C on a device that supports Fixed IP Mode - on these devices, the networkinterfaceisenabledinModeC.Screenshotstoaccountforallofthesemodeswillbe shown.NOTE: Some Partition format processing actually takes place on the subsequent startup cycle of theunit.Thiswillcausethestartuptotakeagreateramountoftimethanusual.Thiswillonly affectthefirststartupafterformatting-subsequentstartupswillreturntothenormallengthof time.Additionally,MEAPenableddeviceswillneedsomeextratimeaswellonfirststartup- once the MEAP arrow appears active on the LCD, the process is complete. Do NOT power off the device while this extra processing is happening as this can result in corruption of the HDD.Service Support Tool User Manual6B3-2 : Downloading/Uploading Data (Type 1) - HD FormatIn this case, the proper model and HDFormat file need to be selected as shown below, and then click on the Start button:Instructions will be provided as shown below: (Follow them and then click on OK)Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-3USB-Parallel : To perform this function while connected via the USB-Parallel cable, first select theappropriateHDFormatfileandthenchangetheInterfacesettingfromBi-Centronicsto USB-Adp as shown below, and click on the Start button:USB-Parallel:Instructionswillbeprovidedasshownbelow(Followthemandthenclickon OK):Service Support Tool User Manual6B3-4 : Downloading/Uploading Data (Type 1) - HD FormatNetwork:ToperformthisfunctionwhileconnectedviaaNetworkcable,firstselectthe appropriate HDFormat file and then change the Interface setting from Bi-Centronics to Network as shown below, make sure the appropriate IP Address is entered, and click on the Start button:Network : For a Network connection to function properly, the computer and machine need to be connected through an Ethernet Hub or a Cross-Over Cable. Both the computer and the machine need to have TCP/IP enabled and configured with TCP/IP addresses that are of the same style so the devices will communicate on the same segment. Basic instructions will be provided as shown below click on OK to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-5The Service Support Tool will obtain some information from the machine, as shown below:The following three sections will show the details for the different HD Format modes:Modes B and E - Partition formatting only (immediately following)Mode C - Partition format (pg. 6B3-9)Mode C - Full HD format (pg. 6B3-12)Modes B and EFormatting a desired partition is detailed as follows:Aftertheinformationisobtained,thefollowingconnectionscreenwillbedisplayed(actual partitionslistedwillvarybymachine,consulttheproperServiceManual)clickOKto continue:Service Support Tool User Manual6B3-6 : Downloading/Uploading Data (Type 1) - HD FormatThe following display is for selecting a task to perform click Format to continue:The screen below will display the available partitions select the desired partition:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-7Once the desired partition is selected, click Start to continue:The following Final Confirmation screen will be presented click Start to begin the actual HD Formatting:Service Support Tool User Manual6B3-8 : Downloading/Uploading Data (Type 1) - HD FormatThe screen for the start of the format process may only be shown briefly as formatting is quick but it will be displayed as follows:The following screen will appear once formatting is completed click OK to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-9Mode C Partition formatModeCallowsfortheformattingofoneadditionalpartitioninadditiontothefullHDformat. This is detailed as follows:After the information is obtained, the following connection screen will be displayed click OK to continue:The following display is for selecting a task to perform click Format to continue:Service Support Tool User Manual6B3-10 : Downloading/Uploading Data (Type 1) - HD FormatThe screen below will display the available partition select the available partition:Once the partition is selected, click Start to continue:Service Support Tool User ManualDownloading/Uploading Data (Type 1) - HD Format : 6B3-11The following Final Confirmation screen will be presented click Start to begin the actual HD Formatting:The screen for the start of the format process may only be shown briefly as formatting is quick but it will be displayed as follows:Service Support Tool User Manual6B3-12 : Dow