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OREGON OFFICE OF
EMERGENCY MANAGEMENT
State 9-1-1 Program UpdatesOregon APCO/NENA Statewide Quarterly Meeting
May 12, 2021
Agenda
Legislative/General Program Updates
9-1-1 Subaccount Budget/Status
GIS Program Area Update
9-1-1 Tax Collection Update
Annual CPE Maintenance Renewals
ECaTS Technical Support
T-Mobile’s new Automated Routing Tool
Opening Remarks
Improved Wireless Location Information
Motorola/Vesta Map Updates
Legislative Update
• OEM Legislative Bills
• HB 2425 - Directs OEM to develop and administer grant program in support of projects to consolidate and modernize or upgrade PSAPs
Questions?
SOS Audit Update
• Entrance conference kicked off April 8th
• The purpose of this audit is to assess the costs, effectiveness, and equitable application of resources of the State 9-1-1 communication system and the dispatched responses
• Interviews currently underway with members of Oregon APCO/NENA, PSAPs, DOR, DAS, Legislative and OEM Program Staff
Questions?
State 9-1-1 Program Staffing• Pending Recruitment – Project Portfolio/Project Manager
– Current LD, pending OEM legislative Policy Option Package approvals – Focused on E9-1-1 project planning/implementations and program operations projects
• Pending Recruitment – Deputy NG9-1-1 Project Manager– Current LD, pending OEM legislative Policy Option Package approvals – Focused on NG9-1-1 Project Management Support/Coordination
• Implementation - 9-1-1 Program Operations Team Lead– Focused on E9-1-1 and NG9-1-1 Program and project oversight (SME role)– Leading vendor engagements/contract management oversight – Assisting with development of program section strategic goals and work priority setting– Leading and mentoring program staff in 9-1-1 technology and industry best practices
State 9-1-1 Program Staffing• Pending Recruitment – Project Portfolio/Project Manager
– Current LD, pending OEM legislative Policy Option Package approvals – Focused on E9-1-1 project planning/implementations and program operations projects
• Pending Recruitment – Deputy NG9-1-1 Project Manager– Current LD, pending OEM legislative Policy Option Package approvals – Focused on NG9-1-1 Project Management Support/Coordination
• Implementation - 9-1-1 Program Operations Team Lead– Focused on E9-1-1 and NG9-1-1 Program and project oversight (SME role)– Leading vendor engagements/contract management oversight – Assisting with development of program section strategic goals and work priority setting– Leading and mentoring program staff in 9-1-1 technology and industry best practices
• Program Staff Profile/Fun Facts: – Current program staff provide over 70 years of combined experience including direct PSAP operations management, national public safety
disciplines, statewide enterprise IT, GIS and vendor service delivery management – Staff currently possess over 60 years of experience supporting or managing telephony infrastructures and technology – Multiple staff hold active National Emergency Number Association (NENA) ENP credentials – Program staff hold numerous state and nationally recognized public management and project management credentials – Through open/active recruitments – continuously looking to further expand diversity and experience in public safety and public management
Questions?
Vesta Map Updates
• Migrating all PSAPs from Vesta mapping to VESTA LOCAL mapping
• What is VESTA LOCAL mapping and what is included with the new platform
• Migration process update - timeline
Questions?
9-1-1 Tax
• Successfully replaced 10-year-old Microsoft Access accounts payable database
• Went live April 1, 2021
• Provides improved reporting and staff processing/workflow tracking
• Complete electronic logging of all accounts payable materials (invoices, Payment Authorization Requests, Correspondence, etc.)
9-1-1 Subaccount
Program Management Improvements
Service Type Percent of Total Account Cost
9-1-1 Subaccount - Annual RevenueAnticipates full tax remittance including initial 25 cent HB 2449 revenue
$20,846,885
1Obligated Expenditures From Prior Quarter (Primarily CPE maintenance)
2.40% $500,000
2
ALI, SR & IP Network (Lumen & Ziply)(Databases, routers and network necessary for providing PSAPs with statewide call routing and location information)
46.45% $9,684,000
3Statewide MIS (ECaTS)(System for logging and reporting statewide call statistics)
1.39% $290,000
4
GIS/MSAG(Acquisition, development, maintenance, updating, processing and configuration of PSAP mapping data)
7.42% $1,547,859
5
Phone/EM/ES Circuit Services(Phone circuits mileage fees and taxes necessary to deliver emergency calls from the public to all statewide PSAPs)
9.21% $1,920,000
6UPS Maintenance(Power protection for 9-1-1 call taking servers and equipment)
.96% $199,992
7Text-to-9-1-1(Services and maintenance fees for text-to-9-1-1)
.46% $95,069
8CPE – Maintenance(Recurring 9-1-1 call taking equipment maintenance)
4.77% $994,689
9
CPE – Replacements (PSAPs Completing Year 7 & 8 Equipment Lifecycle)DPSST, Frontier, Linn, Corvallis, Astoria, ECSO, Umatilla, Warm Springs, Douglas, Toledo PD, Columbia, Josephine, Lincoln City PD, Milton-Freewater PD, Seaside
29.26% $6,100,000
TOTAL Remaining Budgeted Funds -$484,724
9-1-1 Subaccount Budget Projection – (FY 2020-2021)
…(NTEs Issued -$1,891,491)
FY 2021-2022 Budgetary Obligation
9-1-1 Subaccount Budgetary Planning Considerations
• Recurring expenditures frequently exceeded quarterly revenue
• Authorizations for new PSAP capability and funding were frequently granted by the program committing to unsustainable long-term recurring demand on the subaccount fund
• Required postponement of CPE lifecycle upgrades to address prior funding commitments
(2014-2019 Revenue & Expenditures)
9-1-1 Subaccount Budgetary Planning Considerations
(Estimated Revenue)Anticipates Full $1.25 per-subscriber line tax remittance beginning Q2 2021
9-1-1 Subaccount Budgetary Planning Considerations
(Estimated Revenue)Anticipates Full $1.25 per-subscriber line tax remittance beginning Q2 2021
FY 2020-2021 Recurring Subaccount Funding Demand (Referenced on Slide 15)
9-1-1 Subaccount Annual Reporting
Q1 2021 Ending Balance: $13,971,724
2020 Calendar Year Report(2020-2021 Fiscal Year Reporting Anticipated Early August 2021)
FY 2021-2022
Subaccount Budgetary Planning Considerations (Cont.)
• Q1 2021 Ending Balance: $13,971,724– FY 2020-2021 CPE Lifecycle Replacement Need/Obligation - $4M
– One Full Prior Quarter Funding Obligation (ORS 403.250(4) - $5M
– NG9-1-1 Planning Costs – (Planning Underway) - $ TBD
FY 2020-2021
Subaccount Budgetary Planning Considerations (Cont.)
• Q1 2021 Ending Balance: $13,971,724– FY 2020-2021 CPE Lifecycle Replacement Need/Obligation - $4M
– One Full Prior Quarter Funding Obligations (ORS 403.250(4) - $5M
– NG9-1-1 Planning Costs – (Planning Underway) - $ TBD
• State 9-1-1 Program will be re-engaging 9-1-1 Subaccount Sustainability Study Group – Evaluating appropriateness of subject matter expertise membership/representation fit
– Filling of any vacant positions (Contact [email protected] with professional bio/letter of interest)
– Developing long-range strategic funding needs, plans and State Program recommendations • Objectives may include refresh of subaccount and statewide PSAP priorities following 2018 facilitated workshop/surveys
– Consider one-time grant funding models to minimize recurring funding demand through sunset of the tax in 2030
Questions?
Annual CPE Maintenance
Renewals
• Invoices – Timing of invoices, speeding up the reimbursement process
• Payment Process – How long can it take to process my PAF?
• Late Fees – Things that can happen, who is responsible?
• Payment Authorization Form (PAF) – Method of Payment (Vendor or PSAP/City or County) –Reimbursement Proof of Payment
• Submit all documents together to: [email protected]
• CPE Replacements – Status Review (see next slide)
Annual CPE Maintenance Renewals
Questions?
ECaTS Technical Support
Why might I need to contact ECaTS technical support?
– User not being able to access PSAP data – Reports not displaying output properly – How to run specialized/custom reports– Help interpret data reports/summaries – Issues with data collectors not sending PSAP data to ECaTS central servers
How do I report technical issues or obtain support?
[email protected] Support 855-333-0827
ECaTS Technical Support
Questions?
Questions?
Improved Wireless Location
Information
2018 PSAP Needs/Priorities Workshop
Prioritized Themes
State 9-1-1 Service Provider
• Lumen (former CenturyLink) currently provides statewide IP (MPLS) network & ALI database managed services
• State 9-1-1 Program has expanded managed service contract scope to include the transport of RapidSOS supplemental location data to each of the 43 PSAPs throughout Oregon
Why now & what are the benefits?1. Affordable solution requiring one-time 9-1-1 Subaccount funding investment – benefiting all 43 statewide PSAPs
2. Provides secondary supplemental location information integrated to CPE mapping vs. standalone solutions many PSAPs use today
3. Provides a portal for delivering critical additional data (ADR) for enhanced situational awareness from connected devices and applications (e.g., Waze and Uber)
4. RapidSOS will be provided to all Oregon PSAPs through a centralized statewide IP network (Oregon is a leader - First centralized/statewide enterprise deployment model undertaken in the nation)
5. Eliminates recurring costs for PSAPs that currently access RapidSOS in a standalone service model while reducing the need for standalone equipment, ongoing dedicated DSL networks/firewalls and ongoing recurring maintenance services
6. Minimizes overall statewide PSAP security risk through the reduction of numerous existing DSL internet connections and firewalls at the PSAP level
https://www.oregon.gov/oem/Documents/Subaccount_Eligibility_Guidance_List_v2_reduce.pdf
Policy Funding Considerations
• For a PSAP that meets minimum software and hardware specifications and are, “Enablement ready”, can expect a one-time cost within the range of $600 to $800
• The State 9-1-1 Program has more than tripled the maximum eligibility amount to aid PSAPs that are not, “Enablement ready” and elect to perform major lift to current software release ahead of their planned CPE lifecycle replacements
1. PSAP contacts their current CPE maintenance prover expressing interest in accessing state provided supplemental location data
2. Your CPE maintenance provider should assist you with any planning/requirements necessary while providing cost related quotes necessary for any CPE configuration work
3. Each PSAP should then contact OEM (Michael Warren) providing notice of intent to acquire supplemental location services including copies of all preliminary quotes for service
4. Once approved, OEM will then initiate network contract change orders with 9-1-1 Service Provider (Lumen) for enablement of the service for the requesting PSAP
5. CPE maintenance provider will work with each PSAP to obtain RapidSOS service access keys and make all necessary CPE configuration changes
6. Once work is complete and vendor invoicing is received, each PSAP completes OEM State 9-1-1 Program Payment Authorization Form (PAF) for requesting reimbursement or vendor direct payment up to the one-time maximum funding amount of $2,500
How to obtain service and funding
authorization?
WVCC RapidSOS Pilot
Questions?
Additional Information:
OEM, State 9-1-1 Program Contact:
Frank Kuchta, State 9-1-1 Program Manager [email protected]
