2015 ROOKIE OF THE YEAR AWARD

Stephanie LauchtHELLOWORLD SCONE

WHO IS THIS

YOU SPEAK OF?Stephanie Laucht

I am 23 years young I have a Bachelor of Business in

International Tourism Management I have a thirst for knowledge & travel

and my dream is to explore unique destinations and foreign cultures.

I LIKE TO BE ABLE TO PRETENDI AM ON HOLIDAYS 365 DAYS A YEAR

Places I’ve Been

LET’S GET DOWN TO BUSINESS…I’ve been nominated by Helloworld Scone’s Owner/Manager,

the lovely Julie Leckie because… well I’m Awesome!

But here’s some evidence to back that up

Stephanie commenced work with helloworld Scone in the last week of August, 2013 on a 3 Month Internship to complete her Bachelor of Business International Tourism Management at Southern Cross University, which happily subsequently became a permanent position following on from her Internship.

Stephanie has shown wonderful maturity for a 23 year old, which has combined with a passion to learn and achieve in the world of travel. She had a thirst for knowledge quickly learning Galileo after attending a three day Smartpoint training, along with conquering Cross Check Travel and the myriad of other on-line portals. Steph maximised time with the wholesaler reps when they came into office, asking of their time to teach her their on-line systems. Always keen to improve her destinational knowledge, Stephanie was quick to accept any educational that became available and within her 21 months at her desk which has been listed below/and includes travel to Vanuatu, the USA & Canada (on personal travel), New Zealand, China, California/Palm Springs and Victoria.

CHECK OUT THESE SALES FIGURESTotal Sales Income – Jul 14 to May 15

$73,867.00Preferred Sales as a % of Total Sale

94.5%

Graphs!!!!!!!!

HELLOWORLD EVENTS Training Events: Galileo / Smartpoint 3 Day Training Course – Nov 2013 Royal Caribbean Voyager of the Seas Ship Inspection – Apr 2014 Traveltrade / AFTA 2 Day Exhibition Travel Expo – Jul 2014 Landscape Training Day – Aug 14 Sight & Sea Sales Training Day – Aug 2014 Cornerstone Training “Presenting the world’s greatest product– Aug 2014 Hello You 3 Day Training Course – Nov 2014 Helloworld Hello New Day Frontliners Adelaide – Nov 2014 Travelport Smartpoint Day Training – Dec 2014 Air Tickets Full Day Training – Dec 2014

Webinars: Air New Zealand “Skycoach Training” – Oct 2014 Evergreen - “ Europe River Cruising” – May 2015 Insight Vacations “Winter Europe Webinar – Jun2014 Evergreen Tours – “Canada & North America 2015 Quiz” – Jun 2014 Multi-Currency Cash Passport “Agent Training” – May 2014 Scenic Tours - “Europe River Cruising PRE-RELEASE Earlybird” - Jan 2015 Scenic Tours – “2015 Europe River Cruising – What’s New” – Apr 2015 Scenic Tours – “Agent River Cruising 2016 Webinar” - Apr 2015 APT – “Europe River Cruising 2015 Launch Webinar” – May 2015

Online Training – Helloworld Agent Portal: Time Management

Future Events: Helloworld Frontliners Cairns

Qualifications: Evergreen Expert P & O First Mate Training Insider Journey’s (Travel Indochina) Bronze

Asian Guru

EDUCATIONALS – HELL YEAH!

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OWNERSHIP OF PROFESSIONAL DEVELOPMENT

Stephanie has never hesitated to stop forward with ideas and suggestions to enhance office procedures and marketing. Some examples she has brought to helloworld Scone are:

Initiated an Easter Hamper Raffle for all clients booking in March 2015 – created a beautiful Easter Hamper as a feature display in the office and coordinated the overall campaign

Designs helloworld Scone personalised Gift Vouchers for all occasions Assisted in the contribution of designing helloworld Scone Quote Templates, Client Check List and

Booking Forms Facebook – Steph has been the main driver of the helloworld Facebook page and has initiated regular

postings as well as drawing up a staff roster for maintenance of Facebook Travel Tips – Steph has drawn up a series of Travel Tips to be used as part of our office marketing Travel Apps – Steph has designed a Top Travel Apps flyer which goes out in all client documents

WHY I CHOSE A CAREER IN TRAVELAs a student, interaction with an Exchange Student Teacher from America inspired Stephanie to develop a keen interest in travelling and exploring the world. Steph began to find herself asking incisive and probing questions about places far afield which became a strong indicator of the future career path she would embark on.

Steph’s favourite mantra which she has chosen to live her life by is ‘Life is either a daring adventure, or nothing!’ Hence a travel career was the perfect fit.

On leaving school Steph embarked on studying for her Bachelor of Business in International Tourism Management, which then led to her Internship with helloworld Scone and as they say, the rest is history!

“ ”Life is either a daring adventure, or nothing!

GOING THE EXTRA MILESteph is not afraid of hard work, and often stays back after work or will come in on the weekends to ensure she keeps up to date with her files and to service her client’s needs in a timely manner. Steph will ask all the critical questions necessary, both of her clients and also of her fellow consultants to come up with the right answers to complete her quotes and bookings.

Steph has a diarised follow-up system for her quotes and will always walk the hard yards to follow up a minimum of three times with prospective bookings to try and close the sale.

Steph also uses a spreadsheet to track travel quotes, converted bookings and forward sales. See below.

It might look

complicated, but I

understand it…

Trust me!

…AND A LITTLE BIT MORE

OKAY, AND A LOT MORE…

ACCESSIBILITY Steph is never hesitant in giving of her time to help her fellow colleagues, further her own education or

simply helping her clients as much as possible.

Steph willingly assists with the office house keeping, and she is also more than happy to meet with clients outside of office hours should the need arise.

CONFIDENTIALITY Steph is fully aware for the need of office and client confidentiality and understands this is a mandatory

part of our business.

TRANSPARENCY Steph’s shows great attention to detail managed through a well organised and very tidy

desk.

She fully understands the importance of accurate client files with detailed file notes, and keeps her filing system in a very neat and orderly fashion.

Stephs never forgets to include all the Travellers Essentials such as travel insurance, visa information, add-ons such as day tours, Global Country Guides, Multi Cash Passports, etc.

She even go as far as arranging bouquets of flowers and boxes of chocolate as a thankyou for choosing her as their Travel Consultant, along with welcome home lottery tickets (they might just win and book another holidays with her).

BUILDING BLOCKS Steph has placed immense importance on the Hello You training. It has assisted

her in all areas of growth and she utilises these skills on a daily basis.

Her personal hero in the office is of course Flipman!

She has an open desire to learn and exceed the high expectations to be successful.

She draws on her colleagues as mentors and role models.

She welcomes and seeks out feedback and constructive advice for improvement.

She has worked hard to overcome her hesitant nature in the client environment.

She shares and constantly expands her knowledge to win her clients’ confidence.

She is continually developing her personal and professional confidence

“ ”I travel because the best education is the one you experience

I’M SUPER EMPATHIC, SEE!TEAM EMPATHY Steph has learnt to identify and explore her own personality traits and work out where she needed to

modify these to fit within a team environment.

She has shown great maturity and strives to make strong friendships and connections to her work colleagues, industry associates and her business managing directors.

Steph is well aware of the experience and wealth of knowledge her team has and appreciates any assistance they offer to help with her growth within the industry.

Steph is compassionate and would never take her team for granted. CLIENT EMPATHY Steph has always been able to show quiet consideration for her clients needs in a patient and consistent

manner.

For someone so young, her ability to keep a clear understanding of what her clients are looking for in a holiday, no matter how big or small, and show them she is there to help them achieve their dream, is a tribute to Steph’s dedication to the job.

She is able to handle difficult and challenging situations with a steady and clear head and endeavours to make the whole process a relaxed and cheerful experience.

EXCEEDING EXPECTATIONSSteph strives to impress her clients at her desk and ultimately exceed their expectations. She often receives positive feedback and thank you notes, and is rapidly starting to develop repeat clients.

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Stephanie was a young at heart participant on our recent famil trip to California. Stephanie interacted with the other participants and always placed a smile on her face. She was passionate about her job and obviously loves to travel. I am certain Stephanie will succeed in her travel goals and ensure her clients, friends and family will all want to travel her footprints, WELL DONE STEPH!’

~ SUSAN ATIKE(Air Tickets Sales ManagerMay 2015)

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I would like to say a big thank you for the time and effort you put into making our holiday a truly amazing experience. We will definitely ask for your help when we plan our next adventure. Keep up the good work!

~ MARCIA & DENNIS MALLON(UK & Ireland Insight Vacations August 2014)

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Thankyou so much for organising all our travel arrangements. It made it very easy for Kate & I. We both had a fantastic trip visiting all our friends and helping out on the station. We also managed to do some touristy things, such as visiting El Questro, Emma Gorge, and Lake Argyle. I would highly recommend you suggesting these things to future clients. Thankyou again Stephanie. I will definitely be using helloworld in the future.

~ IMOGEN POSA(WA & NT June 2014 )

Has recently booked her 2nd trip with me to Fiji July 2015.

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I am so pleased to hear that your professional, and caring manner is being recognised by your industry. Your help with dealing with my son’s trip to London, was faultless. You went out of your way to make the process easy, and as it involved some difficult issue with medications, you cheerfully found out the answers and made a less than simple process, easy to navigate.

With an ever changing return date, you continued to stay informed and in touch. I realised you worked hard behind the scenes to help me achieve the results I needed, but every request I made to you, was meet in a cheerful and happy manner. Stephanie, thank you for all your help and the travel industry is a better place with you in it!!!!

~ FIONA SCOTT(Qantas Flights to London, booked for Son September 2014)

“”~ MARJ & STAN WATSON

(Europe Trafalgar July 2014)

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Steph having recently returned from our amazing trip we would like to express our thanks to you. Our trip was put together with fantastic destinations & all of our expectations were meet & many times exceeded. There was not one problem withflights or transfers although it was reassuring to be able to contact youat anytime if needed.

Thanks again Steph looking forward to planning our next trip with you.

~ JOSEPHINE & GLEN HORNER (China & Japan March 2015)

‘STEPH’S THE BEST’ ~ helloworld Scone

Steph is a great member of our team who is always looking to further her travel knowledge through training and travelling. She is always very thorough when planning her clients travel arrangements to ensure everything is to the clients requirements and that they have the best holiday. She is always willing to ask questions, participate in office discussions and brain storming sessions. Steph has been a wonderful addition to helloworld Scone and with her enthusiasm for travel will go a long way in her career.

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”~ Rachael McGuirk

Stephanie plays a vital part in the dynamics of our office with her approachable nature and zest for all things new and exciting Having a young energetic person in the office to greet our customers on entry, instantly lifts the office vibe and makes for a great day.Stephanie’s professionalism and attention to detail are perfect attributes to excel in her role as a Helloworld Travel expert.

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”~ Amanda Riordan

“Since starting here Stephanie has been a great part of our team. Her professionalism and a need to be her best is very evident in her approach to clients. She is not afraid to try new tasks and continues to develop her knowledge every day. She is a wonderful consultant and a pleasure to work with.

”~ Zoe Martin~ Rebecca McIntyre

~ Rebecca McIntyre

‘STEPH’S THE BEST’ ~ helloworld Scone

“For the short time that I have worked with Stephanie at helloworld Scone it has been clear from the beginning that she enjoys everything that her job offers. I find it refreshing to see a younger consultant with the drive to succeed as well as a thirst for all things new and innovative. I have no doubt that Stephanie will have a successful career ahead of her. ”

“”

I am delighted to nominate Stephanie Laucht as a well deserved recipient of the helloworld Rookie of the Year Award. I believe the above demonstrates that she is a credit to the helloworld brand which she is both passionate and loyal to. Her professional standards of behaviour have been ably demonstrated when representing the Scone office at various Educationals, Training Workshop, Travel Events and Frontliners Conferences over the past 21 months. Her early diligence in embracing all aspects of her much loved travel career is to be admired!

~ JULIE LECKIE (helloworld Scone Owner/Manager)

I HOPE YOU’VE ENJOYED LEARNING MORE ABOUT THE

Stephanie LauchtHARD-WORKING | PASSIONATE | REMARKABLE

Thankyou!