Strategic Planning and Performance Excellence at the Alamo Community Colleges Opening Doors, Closing Gaps, Achieving Dreams

  • View
    214

  • Download
    2

Embed Size (px)

Transcript

  • Slide 1
  • Strategic Planning and Performance Excellence at the Alamo Community Colleges Opening Doors, Closing Gaps, Achieving Dreams
  • Slide 2
  • Alamo Community Colleges Five Reasons to Become the Best in the Nation 1. Our community critically depends on a great human capital in order to move forward. 2. Leading businesses/industries in San Antonio now present real economic development opportunities. 3. San Antonio is in constant, growing competition with other cities in Texas and the nation. Dr. Henry Cisneros, 2007 ACCD Convocation
  • Slide 3
  • Alamo Community Colleges Five Reasons to Become the Best in the Nation 4. Community colleges are crucial to provide access to education and economic development. 5. San Antonio is a multicultural, traditional, and special place that requires the Alamo Community Colleges to support the way we use education to ensure our future. Dr. Henry Cisneros, 2007 ACCD Convocation
  • Slide 4
  • Five ACCD Strategic Plan Goals
  • Slide 5
  • STUDENT SUCCESS Recruitment Retention CompletionClusters ACCD Goals, Strategic Drivers, and Outcome
  • Slide 6
  • Baldrige Education Criteria (WHAT WE DO) for Performance Excellence 4 KPI Measurement, Evaluation, Targets, Action Plans 1 Leadership Alamo Community Colleges Environment, Relationships, and Challenges 2 Strategic Planning 3 Student, Customer, and Community Focus 5 Employee Focus 6 Process Management 7 Results
  • Slide 7
  • Good to Great ( HOW WE DO IT ) Honestly See The Facts Focus on Best Results DISCIPLINED THOUGHT BUILD UP Be the Best Leader Find Your Place DISCIPLINED PEOPLE BREAKTHROUGH Be More Disciplined Build Up Momentum DISCIPLINED ACTION
  • Slide 8
  • Good to Great Baldrige Criteria DISCIPLINED PEOPLE Be the Best Leader Find Your Place DISCIPLINED THOUGHT Honestly See the Facts Focus on Best Results DISCIPLINED ACTION Be More Disciplined Build Up Momentum LEADERSHIP EMPLOYEE FOCUS KPI MEASUREMENT, EVALUATION, TARGETS, ACTION PLANS STRATEGIC PLANNING PROCESS MANAGEMENT BALDRIGE PROCESS Relationship between G2G and Baldrige
  • Slide 9
  • Alignment of Good to Great, Baldrige Criteria, Goals, Drivers, and Outcome Honestly See the Facts Focus on Best Results DISCIPLINED THOUGHT Be the Best Leader Find Your Place DISCIPLINED PEOPLE Be More Disciplined Build Up Momentum DISCIPLINED ACTION GOOD GREAT STUDENT SUCCESS Recruitment Retention Completion Clusters Baldrige Criteria Leadership Strategic Planning Student, Customer, and Community Focus Results Employee Focus Process Management KPI Measurement, Evaluation, Targets, and Action Plans We help students succeed Good to Great is our foundation for discipline, transformation, and success
  • Slide 10
  • Alamo Community Colleges Strategic Planning Performance Management and Excellence Elements BALDRIGE (What We Do) GOOD TO GREAT (How We Do It) STRATEGIC PLAN (Vision, Mission, Values, Goals, Strategies) PRIORITIES AND ACTIONS (37 strategic priorities, drivers, action plans) OUTCOMES (Student and Community Success)
  • Slide 11
  • Performance Budget Strategic PlanBudget Strategic Planning and Budgeting System
  • Slide 12
  • Strategic Planning (Baldrige Criterion 2) Flowchart KPIs (Metrics, Benchmarks, Targets) VISION, MISSION, VALUES, GOALS, STRATEGIES INDIVIDUAL TASKS PERFORMANCE BUDGET (Programs and Activities) ACTION PLANS EVALUATION AND CONTROL
  • Slide 13
  • ACCD GOALS AND STRATEGIES KEY PERFORMANCE INDICATORS (Metrics, Benchmarks, Targets) DISTRICT OFFICE ACTION PLANS COLLEGE DEPARTMENT ACTION PLANS COLLEGE STRATEGIES COLLEGE GOALS MISSION VISION VALUES Strategic Planning (Baldrige Criterion 2) Detailed Flowchart INDIVIDUAL TASKS EVALUATION AND CONTROL PERFORMANCE BUDGET STUDENT SUCCESS
  • Slide 14
  • Measuring Key Performance Indicators (KPI s ) WHAT TO MEASURE KPI MEASURE EXAMPLE OUTPUT% of students who completed their remedial Math courses. OUTCOME% of students who enrolled in college Algebra after completing their remedial Math courses.
  • Slide 15
  • PERFORMANCE BUDGET Identify: Targets Programs and activities Objectives, outputs, and outcomes Activities linked to long-term goals Cost of activities Cost of achieving objectives Success of activities and expenditures SPM and SPM
  • Slide 16
  • Connecting the Dots for Student Success 1. Good to Great shows us HOW TO DO things to reach institutional greatness. 2. Baldrige is a performance excellence framework that shows us WHAT TO DO to operate accountably for all ACCD stakeholders. Baldrige helps us pay attention to various dimensions to produce better results.
  • Slide 17
  • 3. Strategic Planning (Baldrige criterion 2) requires us to align goals, strategies, and action plans to our mission, and helps us flow from goals to performance budgets. 4. Outputs (the immediate results delivered by a program) and Outcomes (the observable, measurable longer-term results of the outputs) need to be distinguished when determining and measuring KPI s. Connecting the Dots for Student Success
  • Slide 18
  • 5. Our Performance Management Framework, under the Baldrige umbrella, shows the flow of data/information to facilitate strategic planning, performance budgeting, and decision-making. 6. Our ultimate Outcomes: Student and Community Success. Connecting the Dots for Student Success
  • Slide 19
  • Appendix 1 Good to Great, Baldrige, and Student Success
  • Slide 20
  • Our 37 Strategic Priorities linked to Baldrige WHERE DO I FIND MYSELF? KPI Measurement, Evaluation, Targets, Action Plans 11C. Faculty-Related Policies Review 14. Identify Operational/Structural Weaknesses 15. Assess and Address IT Weaknesses 16. Metrics 22. Best Community College 23. TSPR 24. Identify Key Senior Staffing Requirements Leadership 18. Values 19. Define Culture 27. Leadership Dev. Alamo Community Colleges Environment, Relationships, and Challenges Strategic Planning 5. Annexation 13. International Education 17. Planning/Budgeting 20. Baldrige Model Student, Customer, and Community Focus 1. Community Relations 2. Governmental Relations 6. Achieving the Dream 11A. Digital Divide 12. Internships Employee Focus 3. Awards/Celebrations 25. Best Place to Work 26. Employee Development 28. Employee Evaluation 29. Benefits/Salary 30. Employee Orientation 31. Job Descriptions 32. Hiring Philosophy Process Management 4. Foundation 7. Recruitment (Driver 1) 8. Retention (Driver 2) 9. Completion (Driver 3) 10. Clusters (Driver 4) 11. Teaching and Learning 11B. Instructional Perform. Model 21. Organizing Principles 33. Bond/CIP and Impacts 34. External Audit Results Student Success and Empowered Community
  • Slide 21
  • Do the implementation Do the implementation Continuous Process Improvement Continuous Process Improvement Check effectiveness and Act to improve Check effectiveness and Act to improve Find process to improve Find process to improve Organize for improvement Organize for improvement Clarify knowledge of process Clarify knowledge of process Understand process needs Understand process needs Select strategy for improvement Select strategy for improvement Plan how to implement process Plan how to implement process 1 2 3 4 5 6 7 8 FOCUS PDCA
  • Slide 22
  • Key Performance Indicators by Driver RECRUITMENT 1.Partnership Expansion 2.Community Relationship 3.Market Penetration 4.Student Enrollment* 5.Financial Access* RETENTION 6.Program/Service Assessment 7.Student Engagement 8.Teaching and Learning 9.Process Efficiency 10.Student Progress* 11.AtD Progress COMPLETION 12.Program Completion 13.Graduation* 14.Transfer* CLUSTERS 15.Workforce Program Effectiveness 16.Workforce Training* 17.Workforce Success OPERATIONS 18.Financial Management 19.Communication 20.Regulatory Compliance 21.Human Resources Management 22.Economic Advancement 23.Facilities * Includes KPI measures recommended by the THECB
  • Slide 23
  • SPM STRATEGIC PERFORMANCE MANAGEMENT -Information dashboards -Strategy maps -Scorecards College/Division Strategic Plans Action Plans Objectives Results New initiatives Performance Budgets Strategic Plan Vision, Mission, Values Goals I, II, III, IV, V Strategies Drivers KPI Targets PROGRAM ASSESSMENT Plan Collect Data Analyze Utilize Follow up TracDat ALIGNMENT Goals Objectives Plans DOCUMENTATION REPORTING Data (measurements of a variable) Alignment Information Banner STUDENT EMPLOYEE FINANCIAL AID FINANCE External Databases Information Data BALDRIGE CRITERIA Data Information (processed and organized data for decision-making) ACCD Performance Management Framework
  • Slide 24
  • Appendix 2 Good to Great by Jim Collins
  • Slide 25
  • Good to Great (How We Do Things) at the Alamo Community Colleges DISCIPLINED PEOPLE Be the Best Leader Find Your Place DISCIPLINED THOUGHT Honestly See the Facts Focus on Best Results DISCIPLINED ACTION Be More Disciplined Build Up Momentum Building a Culture of Discipline Baldrige Good to Great Strategic Plan 37 Strategic Priorities Drivers, and Action Plans Student and Community Success
  • Slide 26
  • Level 5 Leadership (Be the Best Leader) HIGHLY CAPABLE INDIVIDUAL Makes productive contributions through talent, knowledge, skills, and good work habits. CONTRIBUTING TEAM MEMBER Contributes individual capabilities to the achievement of group objectives, and works effectively with ot