1|Page

STUDENTJOBDESCRIPTION:STUDENTSUPPORTASSISTANTThe department of Student Life is comprised of the Tri-Mentoring Program, RU Leadership Program,InternationalStudentSupportandStudentLifePrograms.Itisourmissionto“empowersothatpeoplerealizetheirinfinitepotential”byofferingawiderangeofsupportprogramswithastrongfocusonthepillarofpersonaldevelopment.WeencourageallstudentstogetinvolvedandcontributetotheRyersoncampusthroughsuchgreatopportunitieslikethisone.

JobTitle StudentSupportAssistant

JobFamily CustomerService&Administration

UnitofStudentLife InternationalStudentSupport

Location POD-50A

Supervisor EmmaJankowski,InternationalStudentAdvisor

NumberofPositions 5positionsinFallandWinter

HourlyRateofPay $12.50 (Starting hourly rate may change pending on government legislation approval)

HoursofWork Fall2018&Winter2019:10hoursperweek

PositionDuration Fall2018&Winter2019:September2018toApril2019(N.B.SpecificCareerBoostprogramdateshavenotyetbeenfinalized.)

CandidateEligibility Mustbe registered ina full-timeprogramwithaminimumCGPAof2.33andCareerBoostapprovedfortheFall2018&Winter2019academicyear.

JobPurpose/Introduction:StudentSupportAssistantsareupperyearstudentswhowillwork inthedepartmentof InternationalStudentSupport.Thesestudentswillprovideextensivepeeradvice,disseminatespecializedinformationand knowledge, and assist in the delivery of exemplary daily front-line services to the internationalcommunityatRyerson.StudentSupportAssistantswillworkcloselywiththeLeadStudentSupportAssistantandberesponsibleforprovidingthebestexperiencetomembersoftheinternationalcommunityduringtheirinitialcontact

2|Page

withtheofficeeitherthroughin-personvisitsorphonecommunication.StudentSupportAssistantsareexpectedtohaveextensiveknowledgeofinformationandservicesrelatedtointernationalstudentsandconducttriageofstudentcasesupon-arrival.

JobDuties&Responsibilities:● Providing a supportive and welcoming atmosphere to visitors and guests at International

StudentSupport;offeringappropriateinformationandsupportforalltheirinquiries ● Performingtherecordingofallclient interactionsatthe ISSFrontDeskand inputtingthedata

intotheStatisticalTrackingSystem ● MonitoringtheAdvisingAppointmentCalendar,andschedulingstudentstoassistInternational

StudentAdvisorswithmeetingstudentsface-to-facefortheirimmigrationandotherinquiries ● Conducting upon-arrival triage of international student immigration cases to ensure proper

referraltoanInternationalStudentAdvisor ● Assisting internationalstudentswithobtainingtheirUniversityHealth InsurancePlan(UHIP)e-

cardandansweringtheirgeneralquestionsandconcernsaroundUHIPcoverage ● Providingcarefulinstructionandguidancetointernationalstudentsonthecompletion,payment

andsubmissionofallStatusLetterRequests ● Assisting in the monitoring and updating of the Status Letter Request database, as well as

preparinganddistributingStatusLetterstointernationalstudents ● Assistinginternationalstudentsinthebasicnavigationandreviewofthefollowing:

o InternationalStudentSupportandRyersonUniversitywebsites o CitizenshipandImmigrationCanada(CIC)andothergovernmentwebsites o Otheronlineresourcesforinformationandsupportrelatedtointernationalstudents

● Completingotherdutiesasassigned

RequiredQualifications&Experience:● Musthavework-studyapproval–allhiresarecontingentonreceiptofapproval ● Demonstratedexperienceandinterestinstudentengagement,developmentandsuccess ● Goodunderstandingofandsensitivitytocross-culturaldifferences ● Excellentunderstandingofowninterpersonal,listening,andcommunicationskills ● Enjoysworkingwithstudentsfromdiversebackgroundsandcultures ● Demonstratedcreativityandproblem-solvingskillsinafast-paced,multi-taskenvironment ● Workeffectivelyinateamandindependently ● Dedicationandabilitytoworkflexiblehoursorasrequested

LearningOutcomes:Thispositionisdesignedtoprovidetraining,experienceanddevelopmentthroughwhichanemployeewillbeexpectedtoknow,understand,anddemonstratethefollowinglearningoutcomesdomains:

3|Page

● Communication:enhancecustomerserviceskills,developpresentation/facilitationskills ● Equity,Diversity&Inclusion:understandsandappliesEDIprinciplesintheworkplace ● Teamwork&Collaboration:gainexperienceworkingaspartofateam

CareerCheckpoint:Student Life is committed to the development of each candidate and connecting the skills andknowledgetheywillacquireduringtheiremploymentexperience.BasedontheCareerCheckpointpointprogram,communication,support,training,teambuildingactivitiesandmentorshipwillbeformalizedthroughthefollowingstructure:

● IndividualCheckpoint#1:BeginningofSemester–September/January/May ● IndividualCheckpoint#2:Mid-Semester–lateOctober/February/June ● IndividualCheckpoint#3:EndofSemester–December/April/August ● MonthlyOne-on-OneMeetings ● WeeklyTeamMeetings ● MonthlyStudentSelf-Reflection

ApplicationMethod&Process:CandidatesarerequiredtosubmittheirapplicationonlineviaConnectRUandselectaninterviewdateduring your application. The interview process is based on a carousel model which includes a 1:1interview and group activities. Leading candidates may be contacted for a second interview at thediscretionofthesupervisor.Formoreinformationorifyouhaveanyquestions,pleasecontactissask@ryerson.ca