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STUDENTJOBDESCRIPTION:STUDENTSUPPORTASSISTANTThe department of Student Life is comprised of the Tri-Mentoring Program, RU Leadership Program,InternationalStudentSupportandStudentLifePrograms.Itisourmissionto“empowersothatpeoplerealizetheirinfinitepotential”byofferingawiderangeofsupportprogramswithastrongfocusonthepillarofpersonaldevelopment.WeencourageallstudentstogetinvolvedandcontributetotheRyersoncampusthroughsuchgreatopportunitieslikethisone.
JobTitle StudentSupportAssistant
JobFamily CustomerService&Administration
UnitofStudentLife InternationalStudentSupport
Location POD-50A
Supervisor EmmaJankowski,InternationalStudentAdvisor
NumberofPositions 5positionsinFallandWinter
HourlyRateofPay $12.50 (Starting hourly rate may change pending on government legislation approval)
HoursofWork Fall2018&Winter2019:10hoursperweek
PositionDuration Fall2018&Winter2019:September2018toApril2019(N.B.SpecificCareerBoostprogramdateshavenotyetbeenfinalized.)
CandidateEligibility Mustbe registered ina full-timeprogramwithaminimumCGPAof2.33andCareerBoostapprovedfortheFall2018&Winter2019academicyear.
JobPurpose/Introduction:StudentSupportAssistantsareupperyearstudentswhowillwork inthedepartmentof InternationalStudentSupport.Thesestudentswillprovideextensivepeeradvice,disseminatespecializedinformationand knowledge, and assist in the delivery of exemplary daily front-line services to the internationalcommunityatRyerson.StudentSupportAssistantswillworkcloselywiththeLeadStudentSupportAssistantandberesponsibleforprovidingthebestexperiencetomembersoftheinternationalcommunityduringtheirinitialcontact
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withtheofficeeitherthroughin-personvisitsorphonecommunication.StudentSupportAssistantsareexpectedtohaveextensiveknowledgeofinformationandservicesrelatedtointernationalstudentsandconducttriageofstudentcasesupon-arrival.
JobDuties&Responsibilities:● Providing a supportive and welcoming atmosphere to visitors and guests at International
StudentSupport;offeringappropriateinformationandsupportforalltheirinquiries ● Performingtherecordingofallclient interactionsatthe ISSFrontDeskand inputtingthedata
intotheStatisticalTrackingSystem ● MonitoringtheAdvisingAppointmentCalendar,andschedulingstudentstoassistInternational
StudentAdvisorswithmeetingstudentsface-to-facefortheirimmigrationandotherinquiries ● Conducting upon-arrival triage of international student immigration cases to ensure proper
referraltoanInternationalStudentAdvisor ● Assisting internationalstudentswithobtainingtheirUniversityHealth InsurancePlan(UHIP)e-
cardandansweringtheirgeneralquestionsandconcernsaroundUHIPcoverage ● Providingcarefulinstructionandguidancetointernationalstudentsonthecompletion,payment
andsubmissionofallStatusLetterRequests ● Assisting in the monitoring and updating of the Status Letter Request database, as well as
preparinganddistributingStatusLetterstointernationalstudents ● Assistinginternationalstudentsinthebasicnavigationandreviewofthefollowing:
o InternationalStudentSupportandRyersonUniversitywebsites o CitizenshipandImmigrationCanada(CIC)andothergovernmentwebsites o Otheronlineresourcesforinformationandsupportrelatedtointernationalstudents
● Completingotherdutiesasassigned
RequiredQualifications&Experience:● Musthavework-studyapproval–allhiresarecontingentonreceiptofapproval ● Demonstratedexperienceandinterestinstudentengagement,developmentandsuccess ● Goodunderstandingofandsensitivitytocross-culturaldifferences ● Excellentunderstandingofowninterpersonal,listening,andcommunicationskills ● Enjoysworkingwithstudentsfromdiversebackgroundsandcultures ● Demonstratedcreativityandproblem-solvingskillsinafast-paced,multi-taskenvironment ● Workeffectivelyinateamandindependently ● Dedicationandabilitytoworkflexiblehoursorasrequested
LearningOutcomes:Thispositionisdesignedtoprovidetraining,experienceanddevelopmentthroughwhichanemployeewillbeexpectedtoknow,understand,anddemonstratethefollowinglearningoutcomesdomains:
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● Communication:enhancecustomerserviceskills,developpresentation/facilitationskills ● Equity,Diversity&Inclusion:understandsandappliesEDIprinciplesintheworkplace ● Teamwork&Collaboration:gainexperienceworkingaspartofateam
CareerCheckpoint:Student Life is committed to the development of each candidate and connecting the skills andknowledgetheywillacquireduringtheiremploymentexperience.BasedontheCareerCheckpointpointprogram,communication,support,training,teambuildingactivitiesandmentorshipwillbeformalizedthroughthefollowingstructure:
● IndividualCheckpoint#1:BeginningofSemester–September/January/May ● IndividualCheckpoint#2:Mid-Semester–lateOctober/February/June ● IndividualCheckpoint#3:EndofSemester–December/April/August ● MonthlyOne-on-OneMeetings ● WeeklyTeamMeetings ● MonthlyStudentSelf-Reflection
ApplicationMethod&Process:CandidatesarerequiredtosubmittheirapplicationonlineviaConnectRUandselectaninterviewdateduring your application. The interview process is based on a carousel model which includes a 1:1interview and group activities. Leading candidates may be contacted for a second interview at thediscretionofthesupervisor.Formoreinformationorifyouhaveanyquestions,[email protected]