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Subject Oriented Business Process · PDF file 2017-08-23 · Empathize Define Product Vision & Understand Define product vision Ideate Prototype & Test Develop Validate & Iterate •

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  • © BA Convention 2017

    Subject Oriented Business Process Management A new paradigm focussed on user’s perspective

    Payal Jain ([email protected]) Product Owner for Metasonic team at Nagarro

    Bernhard Foltin ([email protected]) Product Management Allgeier IT Solutions GmbH - Business Unit Metasonic

    mailto:[email protected] mailto:[email protected]

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    2© BA Convention 2017

    Business needs

    AGILE

    Process optimization

    Productive workforce

    IT Supported Business Process

    Quick response to change

    Visibility of performance indicators

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    3© BA Convention 2017

    Challenges faced by IT teams

    Constantly changing requirements

    Compromise on quality

    Implementation time and cost is high

    Requirement gaps

    Architecture not robust enough

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    4© BA Convention 2017

    Business Process

    Management Systems

    is one of the solutions

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    5© BA Convention 2017

    BPM System

    Process Modeling

    System Integration

    Process Analytics/Reporting Engine

    Simulation/Optimization

    User Interface

    Process Repository

    Workflow Engine

    Business Rules

    Event Monitoring

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    6© BA Convention 2017

    Challenges of traditional BPM System

    High Implementation Costs

    Require specialized professionals

    Model–reality divide

    Too formal modeling languages

    Challenges Very complex

    hence difficult to adopt

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    7© BA Convention 2017

    Subject oriented

    BPM

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    8© BA Convention 2017

    Process: communication between subjects

    Message

    Message

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    9© BA Convention 2017

    Modeling is subject centric

    Action I Perform

    Send

    Receive

    Function

    Information I Send

    What?

    To Whom?

    Information I Receive

    What?

    From Whom?

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    10© BA Convention 2017

    Process View

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    11© BA Convention 2017

    Subject level view

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    12© BA Convention 2017

    Modeling language based on natural language

    Input

    Object

    Output

    Predicate

    Subject

    Input

    Output

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    13© BA Convention 2017

    Process modeling with just 5 symbols

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    14© BA Convention 2017

    Component Architecture

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    15© BA Convention 2017

    Challenges of traditional BPM System

    High Implementation Costs

    Require specialized professionals

    Model–reality divide

    Too formal modeling languages

    Challenges Very complex

    hence difficult to adopt

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    16© BA Convention 2017

    Value adds

    Employees become owner of their processes, leading to motivated and more productive work environment

    Clear visibility of processes and KPIs promote

    process innovation and optimization.

    Reduction in implementation time and cost

    IT became an enabler rather than a bottleneck

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    17© BA Convention 2017

    Product Journey

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    18© BA Convention 2017

    Our approach

    Empathize

    & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

    Empathize and Understand

    • Explore and understand pros and cons of traditional BPM

    • Create user persona

    • Understand user challenges and needs

    • Deep understanding of principles of S-BPM

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    19© BA Convention 2017

    Our approach

    Define Product VisionEmpathize & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

    • Product Management Team Discussion

    - Product team discusses findings of previous stage

    - Defines high level details about target market segment, needs

    of the customer that product will cater to, product landscape

    and business goals

    • Stakeholder Discussion

    - Present product vision to stakeholder

    - Get stakeholder consensus on product vision

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    20© BA Convention 2017

    Metasonic product vision (sample)

    Vision: Provide the capability to business to be able to adapt their IT systems rapidly, effectively and continuously

    as per changing business needs

    Target Group Needs Product Business Goals

    Users: Business

    Users and

    Employees

    Customers: Small to

    mid sized

    organizations

    • Have a tool that allows the

    business users to model

    business processes

    themselves and

    automatically generate

    business applications using

    the process models

    • Modelling language should

    be simple, easy to learn and

    easy to understand for

    everyone

    • Desktop application to allow

    business users to model

    business processes based on

    S-BPM methodology

    • Application to simulate and

    validate a modelled process

    • An executable application

    should get generated out of the

    modelled process.

    • Application using multi-taction

    technology for business users

    to create business process

    using physical modeling kit

    • Popularize the

    concept and

    benefits of S-BPM

    • Revenue

    Generation

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    21© BA Convention 2017

    Our approach

    IdeateEmpathize & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

    • Ideation Workshop

    - Sketch solution ideas

    - Discuss various solution sketches

    - Gather feedback and proceed with the most supported idea

    • Brainstorming Sessions

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    22© BA Convention 2017

    Our approach

    Prototype and Test

    • Create low fidelity prototypes

    • Organize prototype testing sessions

    • Collect feedback, incorporate feedback and re-test

    Empathize

    & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

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    23© BA Convention 2017

    Our approach

    Develop

    • Development team is an agile team and follows SCRUM methodology.

    • It carries on development in each iteration as per defined user stories in

    the order of priority.

    • Product owner is responsible for story acceptance based on the defined

    acceptance criteria

    Empathize

    & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

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    24© BA Convention 2017

    Our approach

    Validate and Iterate

    • Provide the product to business partners at each milestone for

    user testing

    • Seek feedback

    • Include feedback in next iterations

    Empathize

    & Understand

    Define product

    vision

    Ideate

    Prototype & Test

    Develop

    Validate & Iterate

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    25© BA Convention 2017

    METASONIC IS GARTNER COOL VENDOR IN BPM, 2014

    A Gartner Cool Vendor is a company that offers technologies or solutions that are innovative, impactful, and intriguing.

    Gartner further outlines those features as:

    • Innovative – It enables users to do things they couldn't do before

    • Impactful – It has or will have a business impact; it's not just a matter of "technology for the sake of technology"

    • Intriguing, fascinating – It has caught our interest or curiosity during the past six months

    *Gartner “Cool Vendors in Business Process Management, 2014” by Rob Dunie, Michele Cantara, Janelle B. Hill, Samantha Searle, 25 April 2014.

    Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the

    highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties,

    expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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