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Welcome to the 2011 CU IT Summer EventSupport events provide us the ability to collectively learn about and discuss our challenges and opportunities as IT support providers on the CU-Boulder campus. While we, the Offi ce of Information Technology (OIT), gladly facilitates these events - it is the collective efforts that enable CU-Boulder to operate effectively with technology. In encouraging these partnerships, this year’s theme, “The 5 Easy C’s,” will provide more great team building opportunities.

We hope that today’s session will give each of you a deeper understanding of major OIT initiatives and technology opportunities through vendor, OIT staff and campus partner presentations.

Greg Jackson is vice president for policy and analysis at EDUCAUSE. He previously served as vice president and CIO at the University of Chicago, where he was responsible for the institution’s principal information technology organization and represented the university in matters related to IT nationally and internationally. Prior to joining the University of Chicago, Jackson served four years as director of academic computing at MIT, where he oversaw Project Athena and other academic programs. Before that he taught statistics, research methods, and higher-education policy as a faculty member at Stanford University and Harvard University. His research back then focused on university decision making and how fi nancial aid infl uences prospects’ college choices.

- Biography from EDUCAUSE

Keynote Speaker: Greg Jackson,VP Policy & Analysis for EDUCAUSE

The 5 Easy C’s:ContinuumCommunity

CollaborationComputing

Common Good

4 Thank you to our vendors for providing food and refreshments at today’s event.

Morning Presentations - UMC Glenn Miller Ballroom

7:30 to 8:00 am

8:00 to 8:10 am

8:10 to 9:00 am

9:05 to 10:05 am

10:05 to 11:00 am

12:00 to 4:30 pm

Registration and Breakfast

WelcomeGreg Stauffer, PR & Communications Manager

Keynote Address: Leading IT Out of ControlGreg Jackson, Vice President for Policy and Analysis for EDUCAUSE

Roundtable Discussions: IT Service Management (ITSM) Solutions

Break

LunchUpdate on SkillSoft from Janet Lowe, Director of Employee Learning and Development

Afternoon Breakout SessionsChoose from the breakout sessions listed on the next page.

11:00 to 12:00 noon

12:00 to 1:00 pm Breakout Session 1

1:10 to 2:10 pm Breakout Session 2

2:20 to 3:20 pm Breakout Session 3

3:30 to 4:30 pm Breakout Session 4

Agenda

Online & Interactive Presentation? - Get the link to any online presentation elements at: http://oit.colorado.edu/it-partners/cu-boulder-it-event

Afternoon Technical Sessions12:00 to 1:00 pm

• Unifi ed Remote Support - Bomgar Technology Solutions - UMC 247• VMWare Roundtable and Best Practice Review - UMC 335• Introducing Desire2Learn - New Online Learning Environment - UMC 353• Print Management Solutions - Xerox and Konica Minolta - UMC 381 (will break off to 382 & 384)• Symantec NetBackup: What’s New - UMC 386• Microsoft Offi ce 2010 Tips & Tricks - UMC 404• BlueArc: High Performance Network Storage at Scale - UMC 415• Adobe Connect 8 - UMC 417• Walk Through the New OIT Website - UMC 425

1:10 pm to 2:10 pm • Campus Active Directory / GPO Management - UMC 247• VMWare Roundtable and Best Practice Review - UMC 335• Summer Printing Initiative - UMC 325• Print Management Solutions - Xerox and Konica Minolta - UMC 381 (will break off to 382 & 384)• Symantec NetBackup: What’s New - UMC 386• Apple Next Generation Operating System Discussion - UMC 415• Adobe Acrobat X Pro Overview - UMC 417• OIT Academic Technologies: What the A-Team Can Do for You - UMC 425• Microsoft Unifi ed Communications - Transforming the way you collaborate - UMC 404

2:20 pm to 3:20 pm • Campus Active Directory / GPO Management - UMC 247• Storage for Scalable Cloud-Enabled Computing - UMC 335• Introducing Desire2Learn - New Online Learning Environment - UMC 353• SkillSoft Resources at CU - UMC 381• Securing your Apple Desktop - UMC 382• Windows 7 Security Whiteboard - UMC 384• Dell Campus Solutions - UMC 386• Microsoft Sharepoint 2010 - UMC 404• Apple Next Generation Operating System Discussion - UMC 415• Adobe Connect 8 - UMC 417• Walk Through the New OIT Website - UMC 425• Summer Printing Initiative - UMC 325

3:30 pm to 4:30 pm • Unifi ed Remote Support - Bomgar Technology Solutions - UMC 247• Storage for Scalable Cloud-Enabled Computing - UMC 335• SkillSoft Resources at CU - UMC 381• Securing your Apple Desktop - UMC 382• Windows 7 Security Whiteboard - UMC 384• Dell Campus Solutions - UMC 386• Apple Next Generation Operating System Discussion - UMC 415• OIT Academic Technologies: What the A-Team Can Do for You - UMC 425• Adobe Acrobat X Pro Overview - UMC 417• BlueArc: High Performance Network Storage at Scale - UMC 353• Deploying Microsoft Data Protection Manager - UMC 404

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Afternoon Breakout Descriptions

Adobe Acrobat X Pro OverviewSteve Adler, M.S. Ed, Solutions Consultant, Adobe Systems Inc.Benefi t from PDF workfl ows and ePortfolios in the classroom and beyond! With Adobe Acrobat X Pro software, educators and students can benefi t from the power of Acrobat Dynamic PDF to simplify the creation of everything from course packages and presentations to dissertations and design portfolios. Staff and administrators can improve collaboration and form management across the campus or district. Acrobat X workfl ows give faculty, staff, and students the ideal toolset for enhancing campus productivity and collaboration. The PDF Portfolio feature makes it easy to combine a wide range of content — even video and interactive media — in a single, compressed package. With Acrobat, it’s also easy to create a paperless workfl ow with interactive electronic forms.

Adobe Connect 8 - Adobe Solutions for Powerful eLearning, Professional Development and Web ConferencingSteve Adler, M.S. Ed, Solutions Consultant, Adobe Systems Inc.Adobe Connect 8™ is an enterprise web conferencing solution for online meetings, eLearning, and webinars used by leading corporations, government agencies, schools and school districts nation-wide. And it’s based on Adobe Flash technology, so you can deliver rich interactions that participants can join easily. Addresses all your online meeting needs, from simple screen sharing to mission-critical collaboration. Enables rapid creation of high-impact online training and delivery of virtual classes in real time, on demand or offl ine. Ensures easy webinar attendance and captures the attention of participants with interactive, rich multimedia.

Apple: Next Generation Operating System DiscussionJim Rader, AppleJoin us to learn what new features are in the next generation of desktop and mobile operating systems from Apple. This session will include discussions as well as demonstrations.

BlueArc: High Performance Network Storage at ScaleJohn Bernart, BlueArc CorporationA representative from BlueArc Corporation will present on high performance networking storage solutions for mixed workloads, thousands of users and tired data management at scale.

Campus Active Directory / GPO Management Joe Vrablik, Jake Blecha, Pregash Devasagayam, OIT StaffThis session will provide a broad overview of how various campus IT groups leverage Active Directory to manage their desktop infrastructure. We will be covering Group Policy such as Client Side Extensions, MSI installation via GPO, and Security Policies. We will also be covering Objects within the AD such as computer objects and security groups.

Dell Campus SolutionsDell RepresentativesIn this session you will hear about the latest in new Dell laptop solutions and warranty service options.

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Deploying Microsoft Data Protection Manager as a Continuous Backup & Recovery SolutionJoe Kuster, Human Resources Systems Administrator Looking to simplify your backup solution while ensuring data retention and security while keeping to a tight budget? Do you need a system to handle mid-day fi le recoveries, hot backups of virtual machines and as frequent as 15 minute snapshots of Exchange, SharePoint or MS SQL servers? Drop in to learn about planning, designing and deploying Microsoft Data Protection Manager as a continuous backup and recovery solution for Windows Servers and Workstations.

Introducing Desire2Learn - the New Online Learning EnvironmentOIT StaffCU-Boulder is in the process of moving to a new online learning environment – Desire2Learn (D2L). An online learning environment is a web-based tool faculty members can use to share resources, communicate with their students, assess student learning and manage their course. This workshop will introduce you to D2L, highlight its features, and detail how faculty and staff can get started with using the system in the fall.

Microsoft Offi ce 2010 Tips and TricksJohn Whitaker, Microsoft RepresentativeIn this session you will learn new ways to accomplish great things using Microsoft Offi ce 2010. The Offi ce Ribbon was designed to expose features to make your documents come alive. We will dig deep into some of these new features.

Microsoft SharePoint 2010 – What you Don’t KnowJohn Whitaker, Microsoft RepresentativeThis session focuses on the growing adoption of SharePoint technologies in higher education. Microsoft will demonstrate several overlooked or under-utilized features of SharePoint 2010 such as custom lists, workfl ows, document sets, InfoPath forms, Fast Search, shared OneNote notebooks, tagging and Enterprise Metadata Services. This session will also cover features of the upcoming Offi ce 365 for education.

Microsoft Unifi ed Communications – Transforming the way you collaborateMark Garcia, Microsoft RepresentativeThis session focuses on the growing trends in higher education around the use of unifi ed communications. Microsoft will demonstrate the latest unifi ed communications technologies including unifi ed messaging, voice, instant messaging, audio/video and web conferencing are currently being leveraged in higher education. The session will also cover Microsoft unifi ed communications in the cloud.

OIT Academic Technologies: What the A-Team Can Do For YouOIT Academic Technology StaffThis breakout session will feature representatives from the Academic Technology Services group’s Engineering and Facilities teams discussing current technology directions, new service offerings, lecture capture, “Smart” classrooms and more. Attendees will also learn what the ATS-Engineering team does, and how we can help your department with technology designs in today’s often confusing landscape. Wondering about videoconferencing options, BluRay players, HD projection, or what you can do with that outdated room down the hall? Join us, and if we don’t cover it, please ask!

Print Management SolutionsXerox & Konica Minolta RepresentativesMultifunction devices (MFDs) can serve all your department’s copying, printing, faxing and scanning needs. These devices can combine all of these imaging needs on one device or just the ones your department needs. And all maintenance and repairs are covered throughout the life of the contract. Hear from Xerox and Konica Minolta on print management solutions. By making a conscientious decision about how our departments serve copy, print, scanning and faxing needs, we can all work together to save the university money and meet campus sustainability goals.

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Securing your Apple DesktopJeff Greene, OIT StaffThis session will cover basic security and best practices for Mac desktops and laptops.

SkillSoft Resources at CU – Learn Online TodayShawn O’Connell, SkillSoft CorporationWhether you have 5 minutes or 5 hours, there are online courses, videos, reference material and books available to you that meet your needs. CU is committed to provide continuous learning and professional development opportunities for faculty and staff and students. SkillSoft is a leading SaaS provider of on-demand training and e-learning solutions and is repeatedly recognized and awarded for its innovative products, SkillSoft partners with the University of Colorado to provide the most comprehensive and current content in the e-learning industry . SkillSoft’s offerings are designed to keep employees engaged and participating in training and performance support programs-key contributors to achieving your University’s productivity goals.

Storage for Scalable Cloud-Enabled ComputingMichael Gluck, Vice President of Sanity Solutions and Keith Lard, Director of Enterprise Cloud Services, UISSanity Solutions will cover the vision and point of view on the next generation data center storage, integration of strategic acquisitions and next generation enterprise Storage Area Networks. Keith Lard will be presenting all facets of recently implemented solutions around data management including innovation, enterprise applications, strategic partners, leading edge technologies and lessons learned.

Summer Printing InitiativeShelley Nagata and Lindsey Carney, CU Sustainability InternsThis project was inspired by ENVS 3001 Sustainable Solutions Consulting which was taught this past spring by Dr. Lisa Barlow. Two of the students from ENVS 3001 Sustainable Solutions Consulting, taught this past spring by Dr. Lisa Barlow, have been continuing this work to identify the most sustainable options for printing on a department by department basis. Their presentation will identify the fi ndings from the consulting class and briefl y describe the work they are doing over the next four weeks.

Symantec NetBackup: What’s NewJim Keeley SR Systems EngineerSince NetBackup 7.0 was introduced, there have been several features and appliances released that extend the value of the NetBackup environment. This session will cover the major innovative features of NetBackup, new features added since the initial release, and an overview of the NetBackup deduplication and backup appliances.

Unifi ed Remote Support – Bomgar Technology SolutionsDan Meyer & Jason Henley, OIT StaffRemote support in a geographically-dispersed environment may have you feeling like you spend a lot of time commuting back and forth across campus. This session will cover remote support solutions that connect to users on virtually any platform, no matter where they are located. These support tools would equip CU with a secure, web-enabled remote support solution designed for a mobile user base environment.

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VMWare Roundtable and Best Practice ReviewMike Euler & Chris Sampson, VMware RepresentativesPlease join us to learn about the latest in ESX, Vshpere and the best practices in server and desktop virtualization. We will be discussing what other Higher Education institutions are doing with virtualization.

Walk Through the New OIT WebsiteGreg Stauffer & Rochelle Scott, OIT StaffGet a guided tour through the new OIT website (http://oit.colorado.edu/) from members of the project team. Learn the best ways to quickly fi nd the information you are looking for and give feedback directly to the project team.

Windows 7 Security WhiteboardDavid Cavalieri, OIT StaffIn this session David Cavalieri will facilitate a talk with members of the audience to discuss various technologies being used to secure the current Microsoft Windows desktop environment. The structure for this talk will be an open fl oor allowing everyone to share their own methodologies. Please come prepared to talk about what you are doing today or with question to facilitate what you want to do tomorrow.

OIT Projects - Stay InformedIn order for OIT to provide the CU-Boulder campus with innovative, customer-focused IT support and core IT services, projects are a continually realized, researched, planned, and implemented. The project report provides a glimpse of ITS’ current work. View the project report online at http://oit.colorado.edu/about-oit/project-management-service-engineering. The project report will be updated every two weeks and includes a selection of projects with campus impact that are currently in progress.

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Thank You CSR Advisory Board!On behalf of OIT and the CU Boulder campus community, I would like to thank the following individuals: Amaury Batista, Bryan Shelton, Chad Stoffel, Chris Sarris, Chris Neves, Doug Smith, Greg Hoppes, Hans Schmidt, John Marthe, Karen Lund, Nancy McMillin, Sandy Johnson, Victor Lombardo and Bill Franz, for their service as a member of the CSR Advisory Board. Your commitment to promoting the mission of the campus and the CSR program through your involvement in CSR activities and services has helped created the collaborative campus community we have today and further foster life-long connections between your fellow IT support staff and the campus community. For this, we are truly grateful.

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©2011 Xerox Corporation. All rights reserved. XEROX®, XEROX and Design® and Ready For Real Business® are trademarks of Xerox Corporation in the United States and/or other countries.

Xerox of Coloradochristopher.catlin@xerox.com

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