Supporting Print

Impaired Students

• Rachel Thornton• (majority of slides courtesy of Aly Peacock, Learning Support

Officer, Leeds Metropolitan University)

r.thornton@leedsmet.ac.uk

New students

do Mj

don't Mj

MjDisability MjTeam Mj Mj

sends new MjALT Mj

student Mjdetails Mj

hello Mjemail Mj

ALTS Mj Mjservice Mj

information Mj

i MjReading Mjlists Mj

i MjTutor Mjdetails Mj

i MjFormats Mjpreferred Mj

Wait for Mjstudent to Mj

reply... Mj

Send reminder Mjat start of each Mj

term Mj

Add to system Mj& start Mj

requesting Mj

Library Mjsends Mj

student Mj

The request process

Who is Print Impaired?

2008 2009 2010 2011 2012 2013 (so far)0

2

4

6

8

10

12

14

16

1

6

3

7

15

6

0 0

2 2

9

10 0

10 0 00 0

10 0 0

Visually Impaired

Mobility

Autism

Dyslexia

Item requests

2008/09 2009/10 2010/11 2011/12 2012/13 1 term

30

78

200

505

258

Requests to publishers

No. of requests

2770

175

307

398

Alt format Requests

2008/09 2009/10 2010/11 2011/12 2012/13

Items received from publishers

2008/08 2009/10 2010/11 2011/12 2012/1322 43

122

233322

527

53

74

76

Results of requests to publishers

File Supplied No File

Items provided

£ 0 2 1 3

2008/09 2009/10 2010/11 2011/120

50

100

150

200

250

2241

119

218

0

2

3

15Not accessible & reformatted

Accessible

Items not provided

2008/09 2009/10 2010/11 2011/120

10

20

30

40

50

60

2 3

2326

110

12

28

No reply from publisher

Licence to scan

0 2 4 42

Requests already available as E book via the Library

How available are E books?

2008/09 2009/10 2010/11 2011/120

50

100

150

200

250

300

350

22 43

122

233

5 21

53

74

PDF not available

PDF available

Summary  08/09 09/10 10/11 11/12 12/13Too old to progress 0 0 1 88 39Not in stock so can't progress 3 6 20 68 27Accessible e-book 0 2 4 42 17Requested from publisher 27 70 175 307 398Obtained from publisher 22 43 122 233 322Accessible 22 41 119 218 311Not accessible 0 2 3 15 10Reformatted 0 2 1 10 8

Incurred cost (file) 0 2 1 3 10Not obtained from publisher 5 21 53 74 76Licence to scan 2 3 23 26 10   Scanned 0 3 4 5 9No reply from publisher 1 10 12 28 22No further action 0 0 34 25 10

Unable to request from publisher (unable to contact publisher, not provided previously, etc) ~ ~ ~ ~ 13Non-accessible ebook ~ ~ ~ ~ 22

Out of copyright so obtained from Project Guthenberg ~ ~ ~ ~ 15total (too old + not in stock + ebook + requested from publisher) 30 78 200 505 509

1. Reply quickly

2. Send files quickly

3. No charge

4. Fully accessible files

5. No complex licence agreements

6. Can reuse for other students

7. Deliver by ftp

Good Publisher Practice!

Poor Publisher Practice!

1. Long & complicated request process

2. Problematic (for us) licence terms

3. Proof of purchase

4. File management

5. File quality

6. Fees charged

Case Study

Customer Journey

Early MjNov Mj

Dec - each Mjweek Mj

Jan - each Mjweek Mj

Feb - so Mjfar Mj

Mid MjOct Mj

made aware Mjof 2 new VI Mj

students Mj

ask tutors for Mjreading lists Mj

chased for Mjreading lists Mj

contacted Mj

supplied with Mjlist - 9 items Mj

sent off Mjrequests Mj

2 got Mj

3 permission Mjto scan Mj

1 holding Mjemail Mj

3 from same Mjpublisher - no Mj

reply Mj

chased - Mjcan scan Mj

chased Mj

person left job Mj

enquired Mjabout Mj

progress Mj

no reply Mj

told to buy but Mjno details of Mj

cost Mj

tutor Mjalternatives Mj

asked for Mjdetails Mj

enquired Mjabout Mj

progress Mj

£ details Mjgiven Mj

PO numbers Mjgenerated & Mj

order Mjemailed Mj

tutor and Mjstudent and Mj

librarian Mjinformed - do Mj

they really Mjneed? Mj

chased Mj

no reply Mj

decided to Mjcancel PO Mj

started Mjscanning Mj

reply - Mjlicences Mj

agree to Mjterms Mj

agree to Mjproceed Mj

told VISA Mjpayment only Mj

finance team Mjauthorise Mj

confirm order Mj

still waiting Mjfor files.. Mj. Mj

Uni staff involved in all the processes (24 people!) Mj

2 Students & Students personal support worker Mj

Academics = Head of Faculty & 6 Academic Tutors Mj

Copyright officer & Library admin- collections team / scanning Mj

Subject Librarian Mj

2 Library Support Officers & LSO Manager Mj

Disability Adviser & Disability Team Manager Mj

Acquisitions Manager, Team Leader & Resources Manager Mj

Finance Team (Library & University) Mj

asked for Mjsemester 2 list Mj

chased Mjtutors for Mjsemester Mj

2 list Mjsemester 2 Mj

requests sent Mj

Proforma criteria• Library (student) must own a print copy• Pre 2000• File may not be accessible for your student• Permission for us to scan, labour intensive• Alternative titles for problematic texts• Non UK may be subject to different copyright • Duplicated cost • No guaranteed outcome - every publisher has a

different approach / response time

We’d like the academic supply chain to…

• Revisit your request service

• Think about the print layout • Use standard accessible scanning options

when creating your files

• Permission to scan…

• Take responsibility for making a useable E copy

We’d like Librarians to…

• Complain about bad products

• Stop buying non accessible formats

• Be proactive with bad reading lists

• Realise ‘accessible’ doesn’t mean ‘useable’

• Don’t make assumptions about E formats

• Make your in house interfaces accessible

• Resource our service

Librarians working with

publishers can ensure ’print

disabled’ becomes a redundant

term because all books are

born accessible, making all

learners knowledge enabled.