Sustainability report 2015 eng - listed company · SUSTAINABILITY REPORT 2015 BANGKOK DUSIT MEDICAL SERVICES Public ... we have laid down the foundations for ... (JCI), Advanced Hospital

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SUSTAINABILITY REPORT 2015 BANGKOK DUSIT MEDICAL SERVICES Public Company Limited

DREAMSUnlimited

02Sustainability Report 2015

Message from the Chief Executive Officer & President

As Bangkok Dusit Medical Services Public Company Limited or BDMS is Thailand’s largest network of medical service operators with 43 hospitals located all over Thailand and Cambodia, I realize that the Thai society has put its trust in us, not only as the leader in the healthcare services, but also as an organization with a rm commitment to the society, environment and all

of our stakeholders.

Within the framework of sustainable growth, coupled with our desire to give back to and take care of our society, we have laid down the foundations for corporate sustainability, which encompasses 3 main parts: Corporate Social Responsibility in Process, Corporate Governance, and Corporate Social Responsibility after Process.

BDMS operates in accordance with the principles of sustainable development, by placing importance on various points that have potential impacts on the service value chain, with regard to organizational capabilities to manage and measure the outcomes (CSR in Process). Standardization of services has been implemented toensure the highest quality of healthcare delivery. Inter-national safety and quality health service standards have been observed, and indicators have been clearly iden-ti ed to measure the results of implementation. As a

03BANGKOK DUSIT MEDICAL SERVICES Public Company Limited

result, our hospitals in the BDMS network have received accreditation from Joint Commission International (JCI), Advanced Hospital Accreditation (Advanced HA) and Hospital Accreditation (HA).

Corporate governance and transparency are placed in the forefront of the company’s operations, while we ensure the happiness of all of our stakeholders, including shareholders, doctors, nurses, staff, government sectors and communities where our medical institutions are located, through our responsible supply chain manage-ment. In addition, apart from the corporate governance policy already implemented, the company announced “Policy and Guidelines on Human Rights” and “Policy on Non-Infringement of Intellectual Property Rights and Copyrights” in 2015, and is determined to put all policies and regulations into practice, making sure that they are strictly observed by all parties in the network.

In terms of Corporate Social Responsibility Activities (CSR after process), we believe that our society will be much more pleasant and peaceful when we care for each other and learn to give more; therefore, BDMS and Vejdusit Foundation have been working on building a better society through a range of activities. Not only the health check-up programs for the less-fortunate that have been continuously running every month, but we have also initiated “Volunteering Project” to encourage our staff to make a contribution to the society through various projects; Green Health Care & Share, an ongoing campaign aimed to encourage donations of medical equipment, which are hand-delivered to patients, persons with dis-abilities and the elderly all over Thailand; Green Health @ School, a campaign focuses on improving the quality of local schools’ rst aid rooms and equipping them with supplies of medicine and equipment; All Access Fest, a project aimed to inspire and light up the dreams of the children with disabilities through activities between vo-lunteers and the children, allowing them to recognize their commonalities and move beyond their physical differences; and Unlimited Dreams, which is the latest project by Vejdusit Foundation, aimed to encourage children with disabilities to pursue their dreams with con dence. A short lm entitled “ nlimited Dreams” has been created to promote awareness of this group of children and how their dreams should not be limited

because of their physical disabilities. Vejdusit foundation will donate 1 baht for every view and share of the lm, to raise funds to support the children in terms of their education and career.

Furthermore, in the past year, Bangkok Hospital and Vejdusit Foundation offered hospital staff an opportunity to donate their belongings to the Foundation, which was then auctioned in the birthday month of Bangkok Hospital. Through a range of activities, I hope that everyone would take part in our social contribution and learn to give more to the society.

Finally, I would like to extend my gratitude to every-one who has been providing ongoing support to the development of BDMS, as well as helping the company to contribute to the society in all forms and dimensions. On behalf of the Board of Directors, the Executive Com-mittee, doctors, nurses, and all of our staff, we are rmly committed to drive BDMS forward as a sustainable or-ganization that keeps growing alongside Thai society.

Mr.Prasert Prasarttong-Osoth, M.D. Chief Executive Officer & President

CONTENTS

Introduction

Part 1Sustainability Report

Ethical Business ConductAnti-Corruption Policy

Employee Well-being and Respect for Human Rights Responsibility to Customers

Care for the EnvironmentSocial and Community Development

EMPATHY Healthcare Service Innovations

Part 2 CSR ActivitiesVejdusit Foundation Provides Health Check-ups to the Less Fortunate Children

Green health - Care & Share Green health @ School

All Access FestThe Force of Healthy Bangkokians

Unlimited DreamsDelivering Automatic External Defibrillators (AED)

Neighborhood Club

Milestones

A Message from the Heart

06

10

12

14

16

18

20

22

26

28

30

32

34

36

38

40

42

44


IntroductionBangkok Dusit Medical Services Public Company Limited

has been providing healthcare services to the public in Thailand and overseas since 1972. From a small hospital in Soonvijai Alley, we have grown into a large network of medical institutions with 43 hospitals located all over Thailand and a neighboring country.

All hospitals in the network are determined to deliver medical services that are at the forefront of all leading hospitals in the Southeast Asia region. Moreover, BDMS provides social services in other aspects, such as offering emergency medical units and disaster relief assistance, and providing health education through public broad-casting. In addition, Vejdusit Foundation, under the Royal patronage of H.R.H. Princess Kalayaniwatana Kromluang-naradhiwasrajnagarundra, has been giving support to the society, particularly those less-fortunate, through a range of activities.

In the past 44 years, the company has been fully committed to corporate governance and the wellbeing of all our stakeholders, including patients and their families, our staff; which consist of medical and non-medical professionals: doctors, dentists, pharmacists, nurses and medical scientists, business partners, and the local communities where our hospitals are located.


Concern for patient safety at all time

Deliver High-quality results, act with a sense of urgency

Deliver Excellent performance in all aspects, Stay committed to achieving excellence in quality, effectiveness and efficiency

Offer suggestions for improvement that contribute to hospital 's success

Enhance patient' lives through innovation and heartfelt service

Treat patients and colleagues with compassion and respect

Listen attentively to understand patients and colleagues

Build trust through sincere and supportive interaction

Be empathetic and willing to assist patients and colleagues when they need help

Always have patients and colleagues best interest at heart

Adhere to the highest standard of professionalism

Be responsible for your duty and take ownership within your area of responsibility

Be honest and transparent in all circumstances

Strive to follow the hospital's code of conduct, policies, regulations and standards

Protect patients' privacy and confidential information and honor the rights of the patients and their family

Deliver an outstanding (internal & external) customer experience with Thai hospitality.

Welcoming customers with smiles & kindness.

Understanding how the patients feel and need with compassion.

Do not hesitate to provide assistance to customer at anytime.

Being able to recognize customer's need.

Creating trust by providing professional services

This Corporate Social Responsibility Report has been created to communicate the commitment of Bangkok Dusit Medical Services PLC and all hospitals in the net-work to develop healthcare services, while making a positive contribution to society, as we are stepping into the 45th year in the healthcare industry.

Bangkok Dusit Medical Services PLC is determined to conduct the business with good governance and trans-parency, the highest standards of ethics and interna-tionally accepted high quality care, and we always strongly believe in the mutually bene cial relationship between our organization and the society.

Therefore, Bangkok Dusit Medical Services PLC and all hospitals within the network will strive to contribute to a better society through our range of activities in all dimensions, including society, economics, and environ-ment.

All of the company’s operations are carried out in accordance with 4 core values:

01

SustainabilityReport

Customers can request a medical fee estimate and plan their own treatment.

Customers are able to make appointments through call center of every hospital in BDMS network and through website of each hospital.

est a medical d plan their

nt.

work ach

BES

! Call 1724


Bangkok Emergency Services (BES) can be contacted through call center 1724. An ambulance, equipped with a specialized team of doctors and nurses supported by advanced medical technology will provide rapid transport of patients to a hospital to receive further treatment.

EthicalBusinessConduct

82

Complants

Tel. 02 310 3000 Tel. 02 022 2222 Tel. 02 686 2700

Tel. 02 617 2444 Tel. 02 271 7000


If customers are not satisfied with the service provided, or if they experience any error in the healthcare delivery system, a complaint or suggestion can be made via various channels such as call center, letter, email, and website. They can also communicate directly to the hospital CEO and make a verbal complaint.

All complants and suggestions will be dealt with in a timely manner, and service improvement plans and activities will be conducted and monitored to ensure the products and services conform to our strict quality standards

Warning

Parole

Quit job

Exit


When a member of the staff violates company policies, a disciplinary action will be given, according to the seriousness of the violation. Discipline may range from a verbal warning up to termination of employment

A standardized procurement system has been developed and employed by all hospitals in the network.

standardizedAntiCorruption

Policy

BDMSBDM 5

50million

40million

30million


Bangkok Dusit Medical Services PLC (BDMS) intends to undertake the Anti-corruption Progress Indicator assessment in the near future. We aim to attain level 5 (Extended: indicating anti-corruption policy which extends to business partners, consultants, intermediaries and business representatives).

In terms of building construction and renovation, responsible party is obliged to clearly announce the construction procurement to promote transparency in the contracting and bidding process.


Antomy

Bangkok Dusit Medical Services PLC (BDMS) is fully committed to support diversity and respect for human rights, through four main components, i.e. human rights, labor, environment, and anti-corruption

Human rights

and

BDMS honors differences in personal beliefs and values of all employees. All staff is treated without discrimination on the basis of race, ethnicity, gender, religion, financial status, physical disability, illness, or any other grounds. The company respects differences in opinions, with regard to social values, economics, politics, environmental issues, as well as cultures and traditions.The company values religious diversity in the workplace. The religions practiced by BDMS employees include Buddhism, Christianity, Islam, and Sikhism, to name a few. Aiming to accommodate all religious beliefs, the company provides rooms for prayers, and religious practices in the workplace.While the company welcomes foreign national employees, it strictly follows the Thai immigration laws.The company is fully against illegal employment of foreigners and underage workers.Job promotion is carefully determined and given to employees regardless of gender differences. This gender equality policy can be observed in the well-balanced numbers of male and female chief executive officers.


The company is strongly committed to prevent and resist any form of corruption whether directly or indirectly. If any employee is found violating the anti-corruption policy, he/she is subject to disciplinary actions.Safe channels through which reports of wrongdoings can be made are fully established via the intranet system. The whistleblowers will be fully protected by the company.

The employees association was founded to encourage interactions between staff; Employee representative was elected to ensure transparent and direct communication between the management and the staff.A meeting between the CEOs and the staff of all levels is held every quarter to discuss company policies, direction and future plans, in a manner that allows all employees to raise questions and express their opinions.Annual medical check-ups and vaccinations are provided to all employees.Annual color sports day is held every year to promote the staff’s health and wellness, as well as, building strong connections among various groups of employees within the network of hospitals owned by BDMS.Mental health promotion programs are offered to the staff and their families throughout the year. For example, complimentary tickets to the Bangkok Symphony Orchestra concert, which is held every three months, are given to the employees and their and families.

Green Team

1

2

Blue Team

Labor


82

Antomy

Bangkok Dusit Medical Services PLC (BDMS)

is Thailand’s medical service operator whose

mission is to provide internationally accepted,

efficient and ethical high quality care to

patients, their families and the society.

CustomerstoResponsibility


Throughout the years of our commitment to the best healthcare solutions, all hospitals in the BDMS network have undergone rigorous screening to ensure they meet international standards for healthcare services. Such accreditations are as follow:

HA Hospital Accreditation

CCPC Clinical Care Program Certification

Advanced HA Advance Hospital Accreditation

Temos Trust. effective medicine optimized services.

CAMTS Commission on Accreditation of Medical Transport Systems

EURAMI European Aeromedical Institute

CCPC

Advance HA

12

22

2

2

1

2

7

1Aviation only

Number of Hospitals/Company

JCI Joint Commission International

FDA Quality Award 2015 by the Office of the Food and Drug Administration Thailand


Problems:

Solutions:

Energy and environmental problems in Thailand are now at a critical level.We need to import more than 70% of our energy from neighbouring countries.Rapid increase of deforestation which has led to Global warming and climate changeElectricity prices and hospital costs has been continuously rising.

Encourage reductions of energy use without reducing the quality of medical treatmentsProvide knowledge regarding efficient energy consumption to the public and other private organizations“Green Health Green Hospital” policy was announced by the President and CEO of Bangkok Dusit Medical Services PLC, Dr Prasert Prasarttong-osoth.Bangkok Hospital Chanthaburi is a green hospital which is committed to efficient energy consumption and environmental-friendly healthcare system.

Bangkok Hospital Chanthaburi

Green HospitalAn environmental-friendly policy which has been adopted by hospitals within the network of Bangkok Dusit Medical Services PLC, such as Paolo Hospital, Phyathai Hospital, and Bangkok Hospital Chanthaburi, which has converted the policy into concrete actions with extraordinary results.

Care for

the Environ-ment

does not want to burden customers with extra fees

The hospital


7LEAN “creating more value for customers with fewer resources” principles, which result in saving 19,642.00 kWh of energy or 78,568.32 baht per year, reducing 1,385,280 liter of water consumption per year, and saving 18,783 hours of customer visits per year.

Take the stairs instead of the lifts

Floor 2

Waste managementproject

Replacing light bulbs inthe hospital with

energy-saving lamps

1 32

45

Promote the reuse ofmaterials and equipment

“Green Home, Happy Home”:energy-saving plan contest

“I Check” software has been developed as a tool to monitor energy consumption and control, through smart devices. This program provides tracking of all energy usage as well as maintaining electrical appliances, and has subsequently reduced waiting time by 50%

6

Bangkok Hospital Chanthaburi has been continuously developing its energy conservation programs, and became a learning center for energy conservation in the local community. In 2014, the hospital received an award to honour its continuous effort to conserve energy in the “Energy Network to Success” event, organized by the Department of Alternative Energy Development and Efficiency, Ministry of Energy.This pilot project initiated by Bangkok Hospital Chanthaburi demonstrates that energy conservation and energy efficiency can be successfully developed through employee training and education. Not only within the hospital, this energy-saving knowledge can be disseminated to the community, local public and private organizations. Moreover, Bangkok Hospital Chanthaburi plans to share their knowledge and innovations with neighboringcountries in the ASEAN, for wider social benefits.

Energy-saving activities

Hospital bedsCommode chairsWheel chairs

Nonthaburi

Roi Et

Nongkhai

Surin

Srisaket

Phrae

Prachuap Khiri Khan

Chumphon

Phang Nga

Chaiyaphum

Surat Thani

Nakhon Ratchasima

Satun Songkhla

Bangkok

Nakhon Pathom

Pathum Thani

Samut Prakan

Saraburi

Udon Thani

Lopburi

Buriram

Chanthaburi

TratRayong

Chachoengsao

Chonburi

Lampang

Sukhothai

Chaingmai

Mae Hong Son


The medical supplies include:

As a donation center, BDMS accepts donations of used

and new medical supplies and equipment, which are

subsequently hand-delivered to patients, persons with

disabilities and the elderly all over Thailand. Apart from

directly helping those less fortunate, this project can help

reduce landfill waste by making the most out of

discarded products that are still fully-functional, thus

improving both healthcare and the environment.

In 2015, through this project, BDMS donated medical

supplies to patients and people with disabilities in Mae

Hong Son, Chaingmai, Sukhothai, Lampang, Phrae,

Nongkhai, Udon Thani, Roi Et, Srisaket, Surin, Buriram,

Chaiyaphum, Chonburi, Chanthaburi, Rayong, Trat,

Prachuap Khiri Khan, Lopburi, Nakhon Ratchasima,

Saraburi, Pathum Thani, Bangkok, Samut Prakan,

Nakhon Pathom, Chachoengsao, Nonthaburi,

Chumphon, Phang Nga, Surat Thani, Nakhon Si

Thammarat, Trang, Satun, and Songkhla.

Trang

Nakhon Si Thammarat

Oxygen generatorsAir beds Suction machine Other healthcare devices

has extended its support to underprivileged children with disabilities by donating brand new wheel chairs, baby strollers, walkers with wheels, and other pieces of equipment, custom-made for children with disabilities to the Association of the Physically Handicapped of Thailand (APHT).

Furthermore, Vejdusit Foundation of BDMS

Delivered

Yala

Narathiwat

Satun

Chumphon

Patthalung

Songkhla

Pattani

Nakhon Si Thammarat

Surat Thani

Prachinburi

Ayuthaya

Chainat

Angthong


Delivered to 4 Special Education Centers in the

Central region: Angthong, Chainat, Prachinburi,

Ayuthaya. And 9 Special Education Centers in

the Southern region: Yala, Narathiwat, Pattani,

Satun, Songkhla, Surat Thani, Chumphon,

Patthalung and Nakhon Si Thammarat.

total

valued more than

items

millionbaht


Non-MedicalProfessionals

Empathy from System

Medical Professionals

EMPATHY

Empathy from Design

In 2015, Bangkok Dusit Medical Services PLC and its network of

hospitals initiated not only clinical innovations, such as Robo-doctor

and advanced medical supplies, but also innovative patient-centered

care systems. Patient-centered care is still the core principle of our

service, and all departments continue to shape and deliver good patient

experience to all of our customers. The most important tool in our

healthcare services is deep empathy which is employed in the service

design to spread empathy to all patients and their families.

Healthcare Service Innovations


20% 15%

After the implementation of this innovative concept of empathy, BDMS has been collecting data to evaluate the effectiveness of our services with empathy.

Empathy is social innovation Bangkok Dusit Medical Services PLC is delighted to bring forward as it is an

innovative concept that can be communicated directly to our customers and all of our stakeholders.

Empathy is an abstract concept. In order to show empathy to patients, healthcare team members need to

express it through communication, in the forms of verbal and non-verbal communications.

To be able to truly deliver deep empathy to the patients and their families, the company has designed the

services, so that all elements within them consist of empathy. For example:

The results show that the customer satisfaction index score has risen

from the previous year by 20%

The employee engagement score has risen by 15%

The number of complaints has

significantly decreased

Empathy from System

Medical Professionals

Non-MediealProfessionals

Empathy from Design

1 3

4

2

The services provided by non-medical professionals, such as security guards, housekeepers, patient escorts, and receptionists; all of the staff in this category is trained to be able to sincerely communicate empathy to the

patients and their family. (Empathy from non-medical professionals)

The services provided by medical professionals, such as doctors, dentists, and nurses; these special-ists recognise the importance of empathy in healthcare and learn to be able to express empathy to the

patients and their relatives. (Empathy from medical professionals)

All of the systems within the BDMS hospitals will be re-designed under

the concept of empathy, so that a sense of trust and safety is fully created

among our customers. We want to ensure that our customers are satisfied with the services that are filled with deep empathy. For example, when a patient with muscle pain visits the Rehabilita-tion Center at Bangkok Hospital, one of

our staff will approach her/him right away to offer assistance. The patient, then, can receive a suitable treatment immediately without having to contact various counters by her/himself before actually receiving services like in the past. (Empathy from system)

The environment within the hospitals will be designed with the

concept of empathy towards our patients and relatives in mind. For

example, lightbulbs inside the patient rooms are replaced with new ones that create a feeling of ease and relaxation, chairs in the waiting areas of the Bone and Joint Center

are re-designed to be more comfort-able for patients with musculoskeletal pain.

02

CSR Activities


Social and Community Development


Vejdusit Foundation provides health check-ups to the less fortunate children

Vejdusit Foundation has set up a monthly project aimed to promote health and well-being of the less fortu-nate, bringing a medical team consisting of doctors, dentists, nurses and other healthcare professionals to local communities and foundations, including the Foun-dation for Slum Child Care under the Royal patronage of Her Royal Highness Princess Galyani Vadhana Krom Luang Naradhiwas Rajanagarinda at 4 homes located in On nut, Nong Kham, Suer Yai and Klongtoey, Thanyaporn Home for Girls, Mahamek Home for Boys Home for Blind Children with Multiple Disabilities, Baan Rachavadee and Baan Fuengfah, homes for mentally handicapped children, and Phayathai Babies’ Home just to name a few.

Care&Share

Green Health



Green Health Care & Share, a campaign aimed to encourage donations of medical equipment, such as mechanical ventilators, oxygen tanks, hospital beds and other healthcare devices, which are hand-delivered to patients, persons with disabilities and the elderly all over Thailand. In the past year, Green Health Care & Share has donated medical equipment to the National Of ce for Empowerment of Persons with Disabilities, Regional Special Education Centers in Angthong, Ayuthaya, Chainat, Prachinburi, Rayong, Chonburi, Yala, Pattani, Satun, Narathiwat, Songkhla, Surat Thani, Chumphon, Patthalung and Nakhon Si Thammarat.

Sustainability Report 2015

30

Green Health@ School


Green Health @ School, a campaign focuses on the improvement of health among students all over Thailand. Schools’ rst aid rooms will get upgrades and receive supplies of medicine and equipment. Nurses at these schools will also be equipped with rst aid skills and medical knowledge, through our workshops and seminars.


AllAccess

FestLight up the dreams of the children with disabilities-

With an aim to inspire children with disabilities to ful ll their dreams, students in 5 institutions: Sethsatien School, School for hearing disabilities, Srisangwan School, Prach-bodee School (mobilizing intellectual disabilities and under privileged, and the Bangkok School for the Blind have been invited to join the project. Various activities were conducted to build relationships between volun-teers and the children, allowing them to recognize their commonalities and move beyond their physical differ-ences. The children were encouraged to exercise their creativity with their volunteer buddies through activities, such as taking photographs, cooking, painting, and playing music. They were joined by Thailand’s famous actress Cherry Khemaksorn Sirisukha, while singer Stamp Apiwach Auethawornsuk, offered an exclusive mini concert. The project has generated happiness and inspiration among the children and encouraged them to pursue their dreams with con dence.



The force of healthy Bangkokians


A special event held at Lumphini Park, providing health check-up and consultation free of charge, to encourage Thai people to take better care of their health. More than 300 individuals participated in the event, which includes measuring blood sugar and blood pressure. Other services include free consultations with doctors, healthcare classes and Cardiopulmonary Resuscitation (CPR) workshop.


Because we know that when we care for each other and learn to give more, our society will be much more pleasant and peaceful, a non-pro t organization was established in 1984.

In 1999, the Vejdusit Foundation was patronized by Her Royal Highness Princess Galyani Vadhana Krom Luang Naradhiwas Rajanagarinda. For over 31 years, Vejdusit Foundation has helped Thai society through a range of activities, such as providing basic medical care and health education to the general public, donating medical and health care equipment, and raising funds to help those less fortunate all over Thailand.

UnlimitedDreams


“Unlimited Dreams” is the latest project by Vejdusit Foundation which aims to encourage children with disabilities to pursue their dreams with con dence, through creating a strong system of support that provides opportunities for this group of children from a young age. Activities include creating a short lm entitled “Unlimited Dreams” that helps to promote awareness of this group of children and how their dreams should not be limited because of their physical disabilities. The foundation will donate 1 Baht for every view and share of the lm, to raise funds to support the children in terms of their education and career.

Vejdusit Foundation will strive to create activities for the less fortunate and encourage more “giving” in society, on the bases of compassion and morality, so that “the society’s happiness can be maintained and sustained”, a statement that became the foundation’s vision and has been driving the organization forward.


Delivering Automatic External Defibrillators (AED)


As part of a healthcare collaborative project, BDMS has given Automatic External De brillators to various organizations, such as Central Plaza Udon Thani, Bangkok Airways Lounge and the Department of Consular Affairs. Cardiopulmonary Resuscitation (CPR) workshop was also given by our medical professional team.

Neighborhood Club



Bangkok Hospital held an event to promote healthy living and strengthen relationships with our neighbors in Soi Soonvijai area and Makkasan Metropolitan Police Station Group activities, health check-ups, u vaccina-tions were provided free of charge.


1996 Bangkok Dusit Medical

Services Company Limited was established with the initial registered capital of 10 million Baht

1984 Vejdusit Foundation was founded under

the Royal patronage of H.R.H. Princess Kalayaniwatana Kromluangnaradhiwasrajnagarundra with an aim to help the Thai people and society at large

1994Bangkok Dusit Medical

Services Company Limited registered its conversion to public company limited

1991 Bangkok Dusit Medical

Services Company Limited was listed on the Stock Exchange of Thailand

2006 Wattanosoth Cancer Hospital was

founded as the first private hospital devoted entirely to the treatment of cancer in Thailand.

1972 Bangkok Hospital

began its operation

2004 Samitivej Hospital Group joined

the network of hospitals under the management of Bangkok Dusit Medical Services PLC

Milestones

2005 BNH Hospital joined the network

of hospitals under the management of Bangkok Dusit Medical Services PLC Bangkok Heart Hospital was founded

as Thailand’s first private heart hospital


2013 Thonburi Medical Centre Public Co.,Ltd.

joined the network of hospitals under the management of Bangkok Dusit Medical Services PLC, and subsequently changed its name to Samitivej Thonburi Hospital

2012Bangkok Emergency Services (BES),

a patient transportation service with emergency vehicles began its operation, combining the resources of 5 leading hospital groups within BDMS network

2010 A.N.B. Laboratories Co., Ltd.

(formerly known as Amnuay Bhesat) Joined Bangkok Dusit Medical Services PLC

2014 Sanam Chan Hospital, Muang Petch Hospital and

Thepakorn Hospital joined the network of hospitals under the management of Bangkok Dusit Medical Services PLC, and five more hospitals are established:1. Bangkok Hospital Phitsanulok2. Bangkok Hospital Chinatown3. Bangkok Hospital Chiang Mai4. Bangkok Hospital Khon Kaen5. Royal Phnom Penh Hospital

Chiang Mai

Chinatown

Phnom Penh

Phitsanulok

Khon Kaen+

2007 His Majesty King

Bhumipol Adulyadej graciously bestowed the Royal Garuda Emblem upon Bangkok Dusit Medical Services PLC

2011 Phyathai Hospital Group and

Paolo Hospital Group joined the network of hospitals under the management of Bangkok Dusit Medical Services PLC

2015 Bangkok Hospital Muangraj Co.,Ltd

completed an entire business transfer of G.Wasupol Co., Ltd. and becomes Muangraj Hospital in the same year a further three hospitals are established:

- Sri Rayong Hospital- Samitivej Chonburi Hospital- Dibuk Hospital

DibukHospital

Sri RayongHospital

Samitivej ChonburiHospital

This Corporate Social Responsibility Report has been created to communicate the commitment of Bangkok Dusit Medical Services PLC to develop healthcare services, while making a positive contri-bution to society, as we are stepping into the 45th year in the healthcare industry.

Bangkok Dusit Medical Services PLC is deter-mined to conduct the business with good gover-nance, the highest standards of ethics and interna-tionally accepted high quality care, and we always strongly believe in the mutually bene cial rela-tionship between our organization and the society.

Therefore, Bangkok Dusit Medical Services PLC and all medical institutions within the network will strive to contribute to a better world through our range of activities in all dimensions, including soci-ety, economics, and environment.

A Message from the Heartof Bangkok Dusit Medical Services PLC

oci-


EditorialEditorPongsakorn Chindawattana M.D.

Editor TeamDr. Grisana PunpengSiriporn SrisanPanruetai Kongyimlamai

Special ThanksTrin Charumilind M.D.Ajjima Srethaputr Narongrid Galaputh Kessara Wongsekate Rahmida DilokevilasPhanasan Sutjaritpanich Pojana SuksamanwongKanjana SongsermPatcharin WongrukmitWansa PhaerakakijRattapol Sirijirasuk

BANGKOK DUSIT MEDICAL SERVICES Public Company Limited2 Soi Soonvijai 7 New Phetchburi Rd., Bangkok, Thailand 10310 Tel. 66-2310-3000 Fax. 66-2318-1546www.bdms.co.thwww.bangkokhospital.com

Documents

Sustainability report 2015 eng - listed company · SUSTAINABILITY REPORT 2015 BANGKOK DUSIT MEDICAL SERVICES Public ... we have laid down the foundations for ... (JCI), Advanced Hospital