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Sustainable Organization Design Principles · Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13 1 Introduction According to a 2010 Organizational Dynamics survey,

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  • This paper lays a framework for

    designing an organization that will take

    advantage of strategic sustainability or

    corporate social responsibility

    opportunities, and implement

    sustainable and socially responsible

    practices throughout its own

    infrastructure and supply chain.

    Sustainable

    Organization

    Design

    Principles

    Dirk Sampselle, OTMT 608.13

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    1

    Introduction

    According to a 2010 Organizational Dynamics survey, over 75% of executives

    worldwide say they believe that sustainability is important to the financial success of their

    companies, but only 30-40% of those executives are taking steps to embed sustainability into

    their core business practices.1

    Given consumer, workforce, and investor trends, this gap between rhetoric and action

    may prove more a strategic failure than an ethical one. A recent National Marketing Institute

    survey found that approximately 68 million U.S. consumers state a preference for making

    purchasing decisions based upon their sense of social and environmental responsibility: where

    price and quality are equal, 86% of consumers would switch from their current brand to one that

    is socially responsible. Meanwhile, more than two-thirds of employees (69%) consider the

    social and environmental track record of a company in deciding where to work, and socially

    responsible investing has grown to represent nearly 10% of U.S. assets under management, or

    roughly $2.3 trillion.

    At the root of the surveyed executives failure to implement practices that capture these

    trends may be a commensurate failure in their understanding of sustainable organization design

    principles2 that allow firms to match the growing demand for triple bottom line businesses.

    3

    This paper lays a framework for designing such an organization that will take advantage of

    strategic sustainability or corporate social responsibility opportunities, while implementing

    sustainable and socially responsible practices throughout its own infrastructure and supply chain.

    I begin with a discussion of the need for integrating vision, mission, and values into a

    firms organizational DNA; I discuss the intersection of values and greenwashing, and analyze

    the difference between one-off initiatives and strategic integration of values and mission into the

    business model. I next discuss the essential relationship between environmental influences and

    organization strategy and recommend scanning practices. I then review Griffiths and Petricks

    early work on corporate architectures for sustainability and update aspects of their framework.

    Finally, I summarize the intersection of evolving corporate governance legal issues with the

    organization design principles most aligned with a sustainability-focused business strategy. I

    conclude by synthesizing brief recommendations from each section.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    2

    Mission, Vision, and Values: The Danger of Rhetoric, The Power of Integration

    A recent Accenture study found that a majority of CEOs who embraced the United

    Nations Global Compact principles had adopted policies on and programs for sustainability, but

    of that same majority, comparatively few had made the necessary operational changes in their

    supply chains and distribution systems or established sustainability goals and controls for their

    lines-of-business.4 This illustrates the organization design axiom that, while it is necessary for

    companies to develop their vision, mission, and values statements, simply having them isnt

    sufficient.

    Companies do best by incorporating the full range of stakeholders into the development

    and implementation of the companys core values and mission in pursuit of the vision.5

    Vanguard companies go beyond the lists of values posted on walls and Web sites by using their

    codified set of values and principles as a strategic guidance system.6 While this may be true

    for all companies, for firms embracing a sustainability focus, the need for values implementation

    is far more acute, especially when it comes to branding.

    Values for Branding: Greenwashing and Consumer Pressure

    Recent years have seen popular uproar at companies not abiding by common notions of

    business responsibility, and the uproar is even more clamorous when corporations engage in

    greenwashing, or openly stating values that they then fail to embody and embrace to the extent

    the public sees fit. Nike in the late 90s provides a well-known example:

    At the 1997 meeting of Business for Social Responsibility, a Nike representative

    showed a video of happy workers in a Vietnamese factory. Unfortunately for

    Nike, two days later - while the conference was still going on - a story appeared

    on the front page of The New York Times about conditions in Vietnamese Nike

    plants where workers were being exposed to carcinogens at 177 times safe levels,

    and were being paid just $10 for a 65-hour work week, far longer than the local

    law allowed.7

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    3

    This sort of hypocrisy can be extremely damaging to a companys brand image, and

    consequently, to company value. A survey by Interbrand and Citibank found that 70% of the

    value of the top 100 companies was attributed to goodwill in 1998, compared with 40% in 1988.8

    Activist journalist Naomi Klein has noted that, in many ways, branding is the Achilles heel of

    many major corporations: the more that companies place their value to brand meaning and

    brand image, the more vulnerable they are to attacks on that image.9

    The infamous Nike mistake was repeated in recent years by British Petroleum (BP). In

    an attempt to capitalize on growing clean-tech consumer sympathies, beginning in 2000 BP ran a

    public-facing Beyond Petroluem campaign, wherein, through its website, public print media,

    and commercial airwaves, BP promoted itself with emotive advertisements about green energy.

    But as of 2008, several years into the campaign, BP was still investing 93% of its resources in oil

    and gas10

    despite over $1 billion expended on the branding campaign.11

    In 2006, a chief

    architect of the Beyond Petroleum ads pronounced his disillusionment: "I guess, looking at it

    now, 'Beyond Petroleum' is just advertising. It's become mere marketing -- perhaps it always was

    -- instead of a genuine attempt to engage the public in the debate or a corporate rallying cry to

    change the paradigm.12

    By the time the 2010 Deepwater Horizon accident decimated the Gulf

    coastline and killed nearly a dozen workers, it appeared to most that BP was simply repackaging

    dirty practices with green dressing.

    Values for Practices: The Need for Strategic Integration

    While the BP and Nike incidents serve as examples of the danger of using values

    commitments without the practices to back them up, the 2010 Super Bowls Coke-Pepsi rivalry

    and the post-Hurricane Katrina efforts of Wal-Mart serve as a comparative study on the benefits

    of strategic values integration.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    4

    As part of its 2010 Super Bowl ad campaign, Coke pledged $1 to Boys and Girls Clubs

    for each person who previewed its 2010 Super Bowl ads on its Facebook page. In response,

    Pepsi launched its Refresh campaign, through which, instead of spending $20 million in Super

    Bowl ads, it would benevolently donate those funds to people who had refreshing ideas to

    change the world. 13

    Although both campaigns clearly pursued worthy causes, neither possessed

    the key element of effective sustainability practices: strategic integration.

    One-off campaigns are fleeting and unsustainable, and of little brand and competitive

    value, because they do not contribute to long-term strategy. While it is difficult to call them a

    waste, they may be analogized to starting a backcountry hike with a foray into the surrounding

    woods without first checking a map or compass. One-off initiatives preclude the firm from

    creating scalable practices aligned with core competencies and competitive advantage.

    Compare the Coke and Pepsi efforts with those of Wal-Mart after Hurricane Katrina. In

    response to Hurricane Katrina, Wal-Mart utilized its extensive human resources and expertise in

    logistics to make a massive contribution to Katrinas victims. By leveraging a core competency

    and key resource, it was able to deliver goods to those in urgent need, and make a huge impact.

    Then, it used the success experience to springboard its launch into a far more expansive and

    significant green campaign that engages customers, suppliers, and staff in a war on waste,

    obesity, and global warming.14

    It has taken steps to clean up its supply chain and started

    carrying healthier, greener products. Thereby, Wal-Mart carried out the key element of

    functionally integrating its mission, values, and vision: it strategically aligned its activities, and

    integrated its sustainable practices into its core competencies.

    By baking vision, mission, and values into their corporate DNA, companies can not

    only contribute to the social and environmental bottom lines of the business, but develop

    strategic advantages that enhance their financial bottom lines as well.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    5

    IBM: A Paradigm for Strategic Values Integration

    The story of the IBM turnaround is well-known. In the late 80s and early 90s, IBMs

    financial fortunes went south and its values along with it. Louis Gerstner led the turnaround

    effort by transforming the company from hardware manufacturer to a services business, closing

    down the PC software lines and acquiring the consulting arm of PwC.

    In 2002, Sam Palmisano began focusing on rebuilding IBMs culture and values. He

    began by engaging stakeholders in an online conversation: tens of thousands of IBM-ers

    participated in brainstorming, debate, and planning on the direction of the company. The online

    conversation was so successful that two years later, the company held a values jam involving a

    full 72 hours of dialogue. The result was the establishment of three stakeholder-defined core

    values: dedication to every clients success; innovation that matters, for the company and the

    world; and trust and personal responsibility in all relationships.15

    Based on these values, IBM set out to combine its commercial, social, and environmental

    capabilities. When a team of IBM-ers doing community service in Bosnia after the Balkan

    conflict found that relief workers from the International Rescue Committee, CARE, Doctors

    Without Borders, and other NGOs couldnt communicate across one anothers computing

    systems without open sourcing tools, it capitalized on the opportunity to develop business

    solutions for inter-connectivity in the commercial realm. IBM focused on integrating its

    community and commercial efforts into a socio-commercial strategy. IBM learned from its

    stakeholders and embraced responsibility as a source of innovation.

    IBM began to meld its innovative technologies like grid computing, social networking,

    and virtual worlds, and apply them toward creating a smarter planet. IBMs clients for a

    smarter planet evolved from single businesses and government agencies to entire ecosystems of

    organizations and interests that could be connected to work smarter. Martin Jetter, Chairman

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    6

    of IBM Germany, described that the new business value proposition was based on IBMs three

    core value commitments; it was uniquely IBM.16

    Its strategy had developed through its first internal values jam, and since then, IBM has

    hosted online jams with customers, suppliers, myriad stakeholders, and the public at large, and it

    has focused them on diverse social and environmental problems calling for innovation. As such,

    IBM used stakeholder values development to guide its strategic evolution from a Defender

    hardware producer with mechanistic task design and bureaucratic organization design, to a

    Prospector services provider with extensive scanning, elements of virtual and network

    organization architectures, and an emphasis on flexibility and willingness to learn from the

    environment and invent around it.17

    Environmental Scanning and Stakeholder Engagement

    Key to IBMs turnaround strategy was its ability to scan stakeholder environments for not

    only values development, but forward-thinking technologies and market opportunities. Rosabeth

    Kanter, Author of SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth,

    and Social Good, remarks that model enterprises utilize their values statements as a basis for

    internal and external scanning: they create and reinforce principles through active recitation

    and search for interpretation. The statements are not hung passively on the wall; they are

    internalized through inquiry.18

    These companies engage all levels of employees in identifying

    values, and then use engagement of stakeholders to orient and align corporate strategy in

    accordance with environmental pressures related to their core competencies.

    Unilever is perhaps the best historical example of a large company engaging in market

    scanning to implement strategic values-focused business practices that enhance the financial

    bottom line. As a company with historical commitments to society tracing to its founder in the

    1800s,19

    Unilever has consistently reinvented its heritage to align company initiatives with

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    7

    present societal needs and enterprise competencies. When a leader reported that there were too

    many unaligned programs and messages, the company decided to create a new brand identity

    that integrated the modern home-and-personal-care and food-and-beverage businesses

    underneath a single corporate umbrella. It developed a strategically oriented mission to add

    vitality to life by meeting everyday needs for nutrition, hygiene, and personal care brands that

    help people feel good, look good, and get more out of life, and appointed Tex Gunning, CEO of

    the Asian foods business, to organize stakeholders worldwide in a collective fact-finding and

    action-plan-formulation effort. Unilever scanned its world and reconsidered its role in

    society.20

    Unilevers environmental scanning identified sustainability themes material to Unilever

    core competencies. For example, because of Unilevers food and beverage business, the theme

    of excessive environmentally-induced consumption was found to be essential. An analysis of

    New York Times articles found that in 1990, 84% of stories stressed that obesity was caused by

    individual eating-and-exercise habits, whereas by 2003, 46% cited environmental causes such as

    pressure from advertising toward unhealthy products, and poor availability of healthy options.

    The threefold increase was attributed to processed-food purveyors, fast-food franchises, and soft-

    drink makers. Rather than repackaging the same foods with a healthy branding campaign,

    Unilever targeted the environmental relationship between consumption and obesity as a values-

    oriented area of social responsibility that Unilever could convert into a strategic advantage.

    Unilever then targeted its lions share of future growth in developing and emerging

    markets as the ideal launching pad for its Vitality approach to enhance nutritional health and

    hygiene. Its tactics included the sale of iodized salt in India and parts of Africa, addressing a

    key dietary deficiency common among the poor; and a campaign for hand washing in India,

    where its Lifebuoy soap aimed to reduce diarrheal disease. It submitted 25,000 recipes to

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    8

    nutritional analysis, and reformulated them to make them healthier, and entered into a

    partnership with UNICEF, through which it launched a kids nutrition campaign that included

    research into the impact of saturated fats on childrens physical and mental performance,

    conferences on improving youth eating patterns and preferences, and development of healthy

    breakfast foods aimed at fortifying the diet of poor children. In first world markets, the company

    introduced new tea products with antioxidant benefits and dramatically reduced sugar content,

    and a new smoothie beverage made from concentrated vegetables and fruit juices.

    Unilever also increased its focus on environmental sustainability. Over two-thirds of its

    raw materials came from agriculture, meaning that, at a four percent growth rate, the company

    would use 20% more pesticides on farms, 20% more packaging and associated waste and litter,

    20% more water needed to grow crops, and 20% more water used by consumers to cook, wash,

    or clean with company products, over a period of five years. So it devised new local supply

    chains to make products more affordable, and developed distribution channels that turned

    underprivileged women into village-level entrepreneurs. This, in turn, allowed them to take

    advantage of the evolving trend toward healthy and sustainable consumption, with organic foods

    and clothing growing at 20% annually, fair trade at over 70% annually, and ethical consumerism

    growth through interest in cause-related products and in brands social responsibility.21

    Organizational Architectures for Sustainability

    All of these opportunities to capture values-oriented market trends are internalized

    through organization design, and capturing evolving trends in a values-oriented context can

    prove especially difficult for established firms. For example, an IBM executive remarked, we

    had the technology, but not the right skill mix and capacity to relate to so many different

    groups.22

    Capturing core values in an organization design proposition required a willingness

    to invent as things went along; there were no models of a multilateral organization to apply to

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    9

    this case, nor a clear roadmap of how the relationships work or should evolve.23

    This is to say

    that bureaucratic organization structure and mechanistic task design, while perhaps fruitful for

    certain aspects of leader firms activities, may inhibit firms abilities to discover and then capture

    values-aligned opportunities.

    Andrew Griffiths and Joseph A. Petricks early work on organizational design for

    sustainable enterprises identifies three ways in which traditional large corporation hierarchical

    architectures impede sustainability competitiveness.24

    First, established task routines promote

    the status quo and result in dynamic conservatism. New practices and theories of the firms

    value to society are perceived as threats when firms rely heavily on routines and command-and-

    control style management systems. Second, the authors find that command-and-control,

    hierarchical architectures deny access to stakeholder input. The traditional organizational design

    focuses only on a very limited set of stakeholders: the board of directors and stockholders.

    Perceivably based on our discussion above, the lack of stakeholder integration inhibits effective

    values formulation, reduces scanning, and precludes opportunities for innovation. Finally,

    Griffiths and Petrick say that no department in the traditional corporate architecture has

    specialized environmentally relevant knowledge to recognize, act on, and transfer to other parts

    of the organization. However, our earlier discussion of values integration and scanning

    techniques teaches us that it is not one department that must possess specialized knowledge, but

    rather a collaborative group from across the organization that must assimilate and develop action

    plans based on the knowledge to capitalize on opportunities.

    In tune with that observation, the Griffiths and Petrick study shows that power should be

    devolved to individuals and local communities to create citizen-inspired agenda for local

    sustainability; and that firms should play an active role in creating communities where

    production and use align with community needs. Unilevers local supply chain and distribution

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    10

    efforts discussed above are ready examples of a leading firms implementation of these practices.

    The Griffiths and Petrick study also shows that smaller structures were more responsive to

    concerns. The above examples of multinational corporations successes in sustainability

    initiatives indicate that while overall small structures may not be necessary, responsiveness

    indeed is.

    The study identifies three alternative organizational architectures which may be able to

    mitigate size effects, and provide alternative routes to responsiveness. The first alternative

    architecture is network organizational design. The second is virtual organizational design.

    The third is communities of practice.

    Network organizations are defined by dispersed service nodes, and small, flexible,

    responsive, and innovative units even when overall organization size grows. Network

    organizations are able to respond to changing market conditions with the speedy development of

    products and services. However, they are reliant upon free-flowing information, adequate

    communication fora, and employees that are appropriately skilled and motivated.

    Virtual organizations leave a minimal environmental footprint, can give the impressions

    and benefits of size, and can operate globally with a small number of employees. Lands End

    mail-order catalogue and Amazon.com are ready examples. The information technology of

    virtual organizations allows extensive outsourcing, but this creates an imperative for the virtual

    organizations to remain responsible for the impacts of their suppliers and distributors.

    The authors define communities of practice as amorphous, nonhierarchal structures that

    form around areas of interest and expertise. Status in the communities is based on expertise and

    contribution to the development of leading ideas, rather than position or authority. The

    communities are effective because they are able to take on new members, acquire new

    information, and remain focused on common interest and the desire for learning.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    11

    Virtual organization design principles are best exemplified by the jams led by HP.

    Network organization design is exemplified by the localized supply chain and distribution

    initiatives implemented by Unilever: despite enormous size, Unilever was able to develop

    feedback from stakeholder communities, internalize that feedback into its emerging markets

    strategy, and then implement pocketed local suppliers and distribution channels that served local

    needs. IBMs organic outreach efforts at CARE and other ngos are also stellar examples of

    using networks to discover market opportunities. Finally, Herman Millers implementation of

    cradle-to-cradle design principles through their DfE process is emblematic of the Communities

    of Practice organization design: Herman Miller leveraged organic committees of engineers and

    chemical analysts to determine the ideal chemical makeup of product components, and then

    leveraged the findings of those communities to develop its overall environmental strategy.

    Alternative Legal Architectures for Values-Oriented Businesses

    The Fiduciary Problem

    Despite growing interest in alternative organization design and integration of stakeholder

    interest with organization interest, the traditional law of corporate governance poses barriers to

    doing so. The notion that the exclusive purpose of a business corporation is to create financial

    gain for its shareholders was forcefully articulated by the Michigan Supreme Court almost 100

    years ago in the landmark case of Dodge v. Ford. In that case, Henry Ford (Ford), founder of

    Ford Motors, was majority shareholder and Chairman of the corporations board of directors.

    Ford Motors had been earning substantial profits, but Ford decided not to issue a dividend to

    shareholders; instead, he proposed to use the money to hire additional employees to fight

    unemployment, and increase benefits for employees. His testimony in the case stated that he saw

    no point in increasing profits if he could not use them to care for his employees. The Michigan

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    12

    Supreme Court found that the decision breached his fiduciary duty of good faith to the

    corporation, stating:

    A business corporation is organized and carried on primarily for the profit of the

    stockholders. The powers of the directors are to be employed for that end. The

    discretion of directors is to be exercised in the choice of means to attain that end,

    and does not extend to a change in the end itself, to the reduction of profits, or to

    the non-distribution of profits among stockholders in order to devote them to

    other purposes.

    Dodge v. Ford illustrates the legal difficulty sustainability-focused firms may face if they

    do too much to incorporate stakeholder interests in their business model. According to most

    interpretations of the opinion, business models must focus on sustainability only insofar as doing

    so enhances firm profits and shareholder value. For example, creating benefits for Unilevers

    stakeholders in developing and emerging markets may be seen as an illegitimate purpose for

    Unilevers resources if creation of those benefits detracts from Unilever shareholder value.

    Recent Legislative Responses

    To respond to this concern, state legislatures have been passing legislation that allow

    firms to adopt an alternative legal form called the Benefit Corporation. Unlike traditional

    corporations, Benefit Corporations must by law create a material positive impact on society;

    consider how decisions affect employees, community and the environment; and publicly report

    their social and environmental performance using established third-party standards.25

    A Benefit

    Corporation must create a general public benefit (included in the corporations statement of

    purpose), which benefit must be measured by an independent third-party standard. A general

    public benefit means a material, positive impact on society and the environment, as measured

    by a third-party standard, through activities that promote a combination of specific public

    benefits. 26

    Specific public benefits as set forth in the statute are:

    Providing individuals or communities with beneficial products or services

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    13

    Promoting economic opportunity for individuals or communities beyond the creation of jobs in the normal course of business

    Preserving the environment

    Improving human health

    Promoting the arts, sciences, or advancement of knowledge

    Increasing the flow of capital to entities with a public benefit purpose27

    A Benefit Corporation director does not have a separate duty to the beneficiaries of the

    public benefit purposes of the Benefit Corporation. However, the director must consider the

    effects of any action or decision not to act on:

    The stockholders of the benefit corporation

    The employees and workforce of the benefit corporation and the subsidiaries and suppliers of the benefit corporation

    The interests of customers as beneficiaries of the general or specific public benefit purposes of the benefit corporation (as opposed to general beneficiaries of the public

    benefit purposes, who the director is not obliged to consider)

    Community and societal considerations, including those of any community in which offices or facilities of the benefit corporation or the subsidiaries or suppliers of the benefit

    corporation are located, and

    The local and global environment.

    It is foreseeable that adoption of the Benefit Corporation legal form would promote or

    at least allow adoption of alternative organizational architectures that enhance stakeholder

    value, and allow more complete integration of stakeholder interests in firm DNA.

    Conclusion

    Leader firms in sustainability must be competent at engaging stakeholders to develop

    core values; scanning the surrounding environment for values-oriented opportunities; and

    integrating values-oriented opportunities into strategic decision-making processes. Firms

    seeking to adopt best practices of design should consider network and virtual design principles

    for stakeholder engagement, and communities of practice design principles to integrate

    knowledge into core practices. Firms should also consider alternative legal entities to facilitate

    stakeholder engagement and blended value creation for both stakeholders and shareholders.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    14

    Endnotes

    1 Mirvis, Googins, Kinnicutt; Vision, Mission, Values: Guideposts to Sustainability. Organizational Dynamics

    (2010) 39, 316. 2 Sustainable organization design is used in certain contexts to refer simply to organization designs which preserve

    financial sustainability. In this paper, the term is used to refer to organization design principles for what are

    commonly called triple bottom line businesses. 3Triple Bottom Line, The Economist, Ideas, http://www.economist.com/node/14301663, accessed November 19,

    2011. The phrase the triple bottom line was first coined in 1994 by John Elkington, the founder of a British

    consultancy called SustainAbility. His argument was that companies should be pursuing three different (and quite

    separate) bottom lines. One is the traditional measure of corporate profitthe bottom line of the profit and loss

    account. The second is the bottom line of a companys people accounta measure in some shape or form of how

    socially responsible an organisation has been throughout its operations. The third is the bottom line of the

    companys planet accounta measure of how environmentally responsible it has been. The triple bottom line

    (TBL) thus consists of three Ps: profit, people and planet. 4 Mirvis, Googins, Kinnicutt; Vision, Mission, Values: Guideposts to Sustainability. Organizational Dynamics

    (2010) 39, 316-324. 5 A vision, in our definition here, is simply a picture of what success for the business will be at a particular time in

    the future. It is Collins and Porras BHAG the big, hairy, audacious goal that an enterprise sets out to achieve. It

    is the what. A mission, by contrast, defines the purpose for the company the why. And the values statement

    serves as its strategic guidance system the how. Together, they can capture opportunity for innovation and

    bolster a companys strategic advantage. But to do so, they must be integrated into the companys DNA. 6 Rosabeth Moss Kanter; SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social

    Good (2009). 7 Sharon Beder, Nikes Greenwashing Sweatshop Labor, April 2002, http://www.organicconsumers.org/clothes

    /nikesweatshop.cfm, Accessed November 19, 2001. 8 Sharon Beder, Environmentalists Help Manage Corporate Reputation: Changing Perceptions not Behaviour,

    Ecopolitics: Thought and Action, 1(4), Spring 2002, 60-72. 9 Naomi Klein in CBC Entertainment, Hot Type: Activist Naomi Klein on her new book No Logo', (CBC,

    http://archives.cbc.ca/economy_business/consumer_goods/clips/14722/), 2000 10

    BP: Beyond Petroleum or Broken Promise? The Brand Positioning Workshop,

    http://www.brandingstrategyinsider.com/2010/06/bp-beyond-petroleum-or-broken-promise.html 11

    Sharon Beder, 'BP: Beyond Petroleum?' in Battling Big Business: Countering greenwash, infiltration and other

    forms of corporate bullying, edited by Eveline Lubbers, Green Books, Devon, UK, 2002, pp. 26-32. (Rsearch and

    preparation cost $7 million; bp planned to spend $200 million between 2000 and 2002 rebranding its facilities and

    changing signs and stationery and another $400 million on advertising its gasoline and pushing the new logo.) 12

    John Kenney, Beyond Propoganda, http://www.nytimes.com/2006/08/14/opinion/14kenney.html 13

    Pepsi Refresh Campaign, http://www.refresheverything.com/, Accessed Nov 19, 2011. 14

    Mirvis, Googins, Kinnicutt; Vision, Mission, Values: Guideposts to Sustainability. Organizational Dynamics

    (2010) 39, 316-324. 15

    Id. 16

    Id. 17

    See, e.g., Raymond E. Miles and Charles C. Snow, Organizational Strategy, Structure, and Process (New York:

    McGraw-Hill, 1978) 18

    Rosabeth Moss Kanter; SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social

    Good (2009). 19

    In the late 1800s, William Hesketh Lever created a company village offering housing to workers at reasonable

    rents and introduced the then-unheard-of eight hour workday, sickness benefits, holiday pay, and pensions for both

    male and female employees. 20

    By Tojo Thatchenkery, Advances in Positive Design 3, Positive Design and Appreciative Construction: From

    Sustainable Development to Sustainable Value P48 21

    Paul Shrivastava and Stuart Hart, Creating Sustainable Corporations, Business Strategy and the environment, Vol.

    4 154-165 (1995). 22

    Id. 23

    Id.

  • Dirk Sampselle Sustainable Organization Design Principles OTMT 608.13

    15

    24

    Andrew Griffiths and Joseph A. Petrick, Corporate architectures for sustainability, International Journal of

    Operations & Production Management, Vol. 21 No. 12 (2001) 1573-1585. 25

    B Lab/B Corporation, Maryland First State in Union to Pass Benefit Corporation Legislation,

    http://www.csrwire.com/press_releases/29332-Maryland-First-State-in-Union-to-Pass-Benefit-Corporation-

    Legislation, Accessed Nov. 19, 2011. 26

    Jackson & Campbell, P.C. The Maryland Benefit Corporation Act, accessed at

    http://www.jackscamp.com/publications/Summary_of_Benefit_Corp_Legislation.pdf, Accessed Nov 19, 2011. 27

    Maryland was the first state to pass the Benefit Corporation legislation. It was passed into law in 2010. MD.

    CODE ANN., CORPS. & ASSNS 5-6C-01 (West 2011). The legislation is now also passed in Vermont,

    Virginia, New Jersey, and California. It will likely also be passed in New York before the end of the year. Notably

    absent from the movement thus far is Delaware, which is home to over 90% of publicly traded corporations.