2013 Fare Collection Workshop/ TransITech Conference

System Implementation & Transition Planning

Michael Veltri

Port Authority of Allegheny County

Pittsburgh, Pennsylvania

• Introduction to Port Authority of Allegheny County• Fare Collection Equipment• Fare Instruments• Rollout

• Equipment and Fare Products• Upcoming Deployments

• Rollout Preparation• Closing Remarks

System Implementation & Transition Planning

2013 Fare Collection Workshop/ TransITech Conference

• ConnectCard

• 25th Largest Transit Agency

• Ridership: 65 Million

• 775 Square Mile Area• Bus, Light Rail, Incline

Port Authority of Allegheny County

2013 Fare Collection Workshop/ TransITech Conference

Bus Operations• 733 Buses• 102 Routes• 3 Dedicated Bus Ways (18.5 Miles)• 4 Garages• 1 Heavy Repair Center• 53 Park And Rides With 13,000 Spaces

2013 Fare Collection Workshop/ TransITech Conference

Light Rail Operations

• 83 Light Rail Vehicles• 27 High Platform Stops• 52 Total Stops•26.4 Miles Of Double Track

2013 Fare Collection Workshop/ TransITech Conference

Incline Operations

Duquesne

Monongahela• 2 Inclines• 2 Cars On Each Incline• Historic Landmark 1870’s

2013 Fare Collection Workshop/ TransITech Conference

•ConnectCard (Plastic Mifare Card)

• Annual Pass• Monthly Pass• Weekly Pass• Stored Value

•Limited Use Connectix (RFID Paper Ticket)

• Weekly Pass• 10 Trip Product

Fare Instruments

2013 Fare Collection Workshop/ TransITech Conference

•Employee ConnectCard (RFID Sticker)

• 10 Year Unlimited Pass

•University IDs (Dual Chip RFID and HID w/ Magstripe)

• University Specific• University Supplied• Positive List Controlled

• University of Pittsburgh (40,000)

• Carnegie Mellon University (20,000)

• Chatham University (2,700)

Fare Instruments

2013 Fare Collection Workshop/ TransITech Conference

• Vendor - Scheidt & Bachmann• Equipment

• 1,129 Fareboxes (Bus, LRV, Fare Booth)

• 100 Smart Card Validators

• 19 Cash Receiver Systems (Vaults, Garage PCs & WIFI)

• 62 Ticket Vending Machines (TVM)

• 107 Sales Office Terminals (POS-SOT & RSOT)

• 20 Handheld Smart Card Readers

• 2 Personalization Equipment

• 3 Year Maintenance Contract

Fare Collection Equipment

2013 Fare Collection Workshop/ TransITech Conference

2013 Fare Collection Workshop/ TransITech Conference

• 2011• Fareboxes and Vaulting Equipment on Vehicles (April)• Multiple Internal Pilot Tests (February)• University of Pittsburgh ID Pilot and Launch (June)

• 2012 • Service Center Sales Office Terminals (January)• Fare Booth Farebox Installation (February)• Customer Service Web Portal (February)• Annual Pass (March)• TVM Installation (May)

Rollout Equipment and Products

2013 Fare Collection Workshop/ TransITech Conference

• 2012 • ConnectCard Customer Pilot (June) • 3rd Party Retail Sales Office Terminal Pilot – 2 Giant

Eagle Locations (August)• Monthly Pass Public Launch (November)• Weekly Pass Public Launch (December)

• 2013• Carnegie Mellon University ID Pilot (January)• All Giant Eagle Sales Office Terminal Install (February) • All Giant Eagle Sales Office Terminal Launch (March)

Rollout Equipment and Products

2013 Fare Collection Workshop/ TransITech Conference

• 2013• All Platform Equipment Installed (TVM & Validators)• Stored Value Public Launch (March)• Validator Pilot Test (March) • Customer Self Service Web Portal Pilot (March)• Validator Public Launch (April)• 3rd Party Retail Sales Outlet Terminal Installs (April)

• Independent Retail Partner Sales

• 3rd Party Retail Outlet Web Portal• Connectix in Ticket Vending Machine• Addition of Single Trip Product on Connectix

Rollout Upcoming Deployments

2013 Fare Collection Workshop/ TransITech Conference

• 2013• Institutional Web Portal • Chatham University ID Pilot and Launch• Carnegie Mellon University ID Launch• Regional Transit Partner Interoperability Pilot and Launch

• 5 Agencies in Allegheny Region• Shared Stored Value• Sale of Products on PAAC Service Center SOTs• Clearinghouse for Transactions

• 2014• Employer/Employee Web Portal• Social Service Agency Web Portal• Additional Updates to System

Rollout Upcoming Deployments

2013 Fare Collection Workshop/ TransITech Conference

• Documented Standard Operating Procedures• Before and After Smart Card Implementation

• Phased Product Deployment• Internal Pilots• Feedback• Expected Outcomes

• Phased Equipment Deployment • Pilot for Equipment

Rollout Preparation

2013 Fare Collection Workshop/ TransITech Conference

• Documented Test Procedures for Each Phase• Pilots for Products and Equipment

• Details on How it’s Run

• Who Needs to Participate from Various Departments

• Expected Outcomes and Feedback

• Public Campaigns and Collateral• What is Coming Next

• Instructional Collateral on Usage

Rollout Preparation

2013 Fare Collection Workshop/ TransITech Conference

• Internal Communications• Interoperability with Regional Partners

• Equipment install

• Shared Smart Card Keys and Branding

• Processes in Place

• Clearinghouse

• Pilot Coordination

Rollout Preparation

2013 Fare Collection Workshop/ TransITech Conference

• Phased Rollout Approach• Benefits

• Manage and monitor products and equipment issues• Eases resource needs by each department• Focus on customer needs

• Drawbacks•Each additional deployment raises new issues for customers and employees•Lengthened period of flux•Educational changes for customers and employees to account for new products and equipment•Mix of Old Paper Products and New Smart Card Media

Closing Remarks

Thank You

Alternative Electronic Fare Media For Regional Integration

2013 Fare Collection Workshop/ TransITech Conference