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© Shibumi Consulting Ltd all rights reserved
SYSTEMATIC INNOVATION
CLEANTECH IRELAND4th May 2010
pragmatic innovation solutions
© Shibumi Consulting Ltd all rights reserved
How do most people solve problems?
Revert to our own experiences
Technical Data from our field of knowledge
Ask people
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Typical approach
-random iterative solution-ask people I know-accept the first good concept-accept problems as presented-the future is unknowable-features are fundamental-focus on the present-search Google and tech pubs-focus on ‘relevant’ experience-trial and error-simulation and optimisation-individual genius-redundancy is good-‘search and destroy’
Systematic Innovation
- systematic and methodical- use knowledge databases too
- work up many concepts- dig until root problem is found
- evolution has predictable patterns- functions are fundamental
- examine past present and future- search patents too
- focus on successful past solutions- understand system behaviour- eliminate trade-offs by design
- teamwork and an effective method- simplicity is best
- ‘find and kill’
THE DIFFERENCE IN APPROACH
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SYSTEMATIC INNOVATION The Theory of Inventive Problem Solving
• Solutions change - functions stay the same
• The evolution of systems is not random - it follows repeatable patterns
• Somebody, somewhere has faced a similar problem to yours and managed to solve it…
…all you need to do is find and adapt their solution
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SYSTEMATIC INNOVATIONHow it works:
My SpecificProblem
My SpecificSolution
AProblem
Like Mine
WORLD’S
BEST
SOLUTIONS
AGenericSolution
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Innovation Analytics
Innovation Arena
Regulatory
Trends
Tech
nology
Trends
Organisation’s
PreferencesSta
kehold
er
Deman
ds
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Systematic Innovation Philosophy
Idea
lity
Co
nfl
ict
Evo
luti
on
Tim
e / S
pac
e / I
nte
rfac
e
Res
ou
rces
Fu
nct
ion
alit
y
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Ideality
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Infinite options
Finite options
Ideal final result‘perfect, free, now’With SysInno:
Without SysInno:
Best practice Game changing
Mediumimpact
High impact
timeIdeality
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Conflict
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How specifically should manifolds be improved?
MultiZone™
ZoneAlone™
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Emergence- Trend towards Webs & Fibres
homogenous sheet 2D mesh3D mesh
with optimisedfibre orientation
active elements
?
?
rolled metal tube pultruded tube CFRP driveshaft
riveted steel tank ferro-concrete tank FRP cistern
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S-Curve Assessment
time
Matu
rity
(Id
ealit
y)
Make it reliable
Need m
ore functionality
Eliminate the learning curve
Complicated and Ineffi
cient
Comm
oditised - Price Pressure
New productinnovation should focus on:• adding/enhancing functionality• more reliability• trimming complexity (component amalgamation,
platform engineering etc)
‘Interesting – does it work?’
Established productinnovation should focus on:• simplifying the customer experience (ease of
acquisition, use, care and disposal)• reduced cost of ownership, reduced waste• adaptivity, automation, ergonomics, simplification
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S-Curve Innovation Priorities
1. Identifying disruptive Innovations2. Identify functions achieved by other technologies 3. Technology transfer (out)
1. Incremental Innovation 2. Process Innovation3. Problem solving micro – cost, efficiency
1. Problem solving macro - Performance2. Technology Transfer (in)
1. IP analysis2. IP fencing3. Problem solving – Main useful Function
time
Matu
rity
(Id
ealit
y)
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Maturity Curves
TIME
1st GEN
2nd GEN
3rd GEN…..
The timing and characteristics of each S-curve jump is predictable
Stratifiedtank systems
Compactsegmented
systems
Modularadaptivesystems
INCR
EASI
NG
IDEA
LITY
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Resource & Stakeholder Research
• Explore prevailing attitudes, trends & aspirations among the relevant:– Technologies– Regulatory authorities– Markets– Stakeholders
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SYSTEM
SUB-SYSTEM
PRESENT
SUB-SUB-SYSTEM
SUPER-SYSTEM
SUPER-SUPER-SYSTEM
NEAR-TERMPAST
MID-TERMPAST
LONG-TERMPAST
NEAR-TERMFUTURE
MID-TERMFUTURE
LONG-TERMFUTURE
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Time
Sp
ace
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REQMTS CAPTURE
CHOOSING SOLUTION PROCUREMENT INSTALLATION TRAINING OPERATION DISPOSAL
Planning Bodies/ Regulator
Fire / |Access / Intruder / CCTV
Insurance advice Reg bodies inspect & certify / information change causes confusion
Compliance with fire, health & safety regs
WEEE /ROSH
Company – end user
Security / the need for security / regulate access / product in home / back door / cards lock in / business sensitivity / access overlooked / crime / ease of managing visitors
Not techy / can talk direct with ACT / can grow and upgrade; no end of life / disruptions
Old boys network / value / cost / cost / budget / integration to other systems / tailored solution
Not everybody is motivated the same way by speed issue (D) / to end-user = disruption to operation / resource management of system / not a security system
Installer to give training Biometrics get good (Samsung) / rooms unavailable – loss of revenue / biometrics templates secure / ease of use / fats access / cost of maintenance / frequency of replacing batteries
The installer’s problem
Architect Style / ego / what they know Watch too much StarTrek / answers company and not user concerns / not cost sensitive / good looking / data protection act compliance
Different types of handles & finishes / reputation / functionality / security of service
Fit to their design Too training Style ages quickly – 10 year life / cards lock in
Don’t get involved
ACT Work with consultants Reputation = ACT strength / marketing / advertising / technical advice / risk to ACT: if products don’t provide the right solution / data security / credit
Tailored solution Support documentation / ease of installation / site visits / remote diagnostics
New software / new architecture 700 support calls – UK / biometrices get good / replacement cards & batteries / 4% (?)
Refurb / 5-10 years life
Distributor Box solution / easy to sell / influence installers, but Salto distribute direct
more important with distance / margin / cards lock in / fill the tech blanks / equipment & system choice / risk to ACT: wrong advice by distributors
Cost of stocking / cost of delivery / margin / reliability / reputation / not too many parts / ease of ordering / who they stock
Pick rate / management of conflict Product knowledge / new product communications
Spare parts WEEE / manufacturer disposes, not distributor / cards lock in
Consultants Crime / what they know / keep up to date / responsible for spec / bad experience
Regulatory compliance, no loyalty, do as little as possible, subservient to architects
Cost – makes him competition Basic training of access control / how to build a system / instructions – easy to learn & use / tech nichel (d)
Free training / instance maintenance agreement / order cards
ROSH / WEEE
Installer Cost / speed of install / good story – scary sells
Familiarity / features / security for a / time to install / support / typically non-pc tech / easy to diagnose problems / ACT reputation = quality & reliability
ACT risk: gives wrong advice / cost / system install / hiding behaviour / product choice – getting it right
Fitters (not necessarily specialists) / mobiles allow eejits to operate / time to operate / time to install / cost of parts / fit all door sizes / tension & stress feedback / on site without manual and/or trained / pressure to get out fast / site survey
Knowledge of multiple systems / give me a NTEZ system / no PC or software experts
Replace batteries / want maintenance contract, but don’t want to do maintenance
Ease of ordering spares / upgrading software & hardware / replace with another ACT system / reputation & loyalty
System Admin
Ease of use / ease of use / ease of management
None - responsible for management of system
Influence the commission Need significant training for system admin / help system on PC / online help / documentation
Robust & secure / delete unused cards / admin issuing cards to wrong users / real time door status / long life / immunity from RF
Know when to replace batteries
Users Ease of use / ease of use / not to change the way the end user operates their building / crime on the rise
Data security / fast access Risk – should work in access control (?)
Risk: lock comes free User I/F / use of your phone for near field communication
Visitor cards / bad experience / privacy mode
Maintenance staff
Contracts / steady revenue stream / short or long battery life ?
None - Technical support / few call outs / not technology PC users
How to replace batteries Cleaning / ease of replacing batteries / Act website to support
Disposing of batteries
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Intellectual Property
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Functionality
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R&D
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Research Collaboration
• Dept of Mechanical & Manufacturing EngineeringTrinity College Dublin
• Enterprise Ireland
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Results..
2 PCT patent applications
Commercial collaborators
40% cost reduction
Platform technology
Situational awareness
Clear technology roadmap
New markets identified
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Thank you!
pragmatic innovation solutions
Contact:Tony Owens, Director
Shibumi Consulting Ltd++353 (0)1 442 9609