NINJA

TRAININGRESERVATION

BOOKING MANAGEMENT

T O C K T I X . C O M

WHAT IS TOCK?

1 / T A B L E M A N A G E M E N TT O C K T I X . C O M

And how do I use it?

LET’S LEARN

1 / T A B L E M A N A G E M E N T

We’ve put together a crash course on managing tables that we think will help.

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Crash Course for Employees

2 / G E T T I N G S T A R T E D

WELCOME TO: ..your new calendar view! This is your Restaurant Name training site we will be learning from today.

T O C K T I X . C O M

Training Site

Month, 2017 Restaurant Name

CLICK ME

3 / B U T T O N S

What do all these buttons do?? Click away to find out!

HelpAll bookings

Today

DayMonth

September 2016

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Month, 2017

4 / B O O K A T A B L E

Let’s try booking a table! To start, click on any Friday in September

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Modify

Edit

Book

Click any Available (green) table

Double-click until it is in a Held state (yellow)

Click Modify button

Let’s Edit the table

Now let’s Book a table!

Book via Email Book via email

7 . Training Site Credit Cards 4242 4242 4242 4242

12/19 234

BOOK!

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5 / M O D I F Y

Great. Now what can I do with a Booked table?

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Modify

Click any Booked (red) table

Click Modify button

Let’s return $50 to this guest

Move this guest to October

Add a bottle of Champagne

Let’s cancel this reservation

MODIFY2

Comp

Reschedule

Charge

Cancel Booking

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TRANSFER

6 / T R A N S F E R

Your guest can transfer their reservation from their Tock profile, from $0 to full price of the reservation. Yet if they need assistance you can perform this for them.

What is the Transfer feature?

T O C K T I X . C O M

7 / T R A N S F E R

Try transferring this guest.

profile.tocktix.com

Emails are only live to team member access from training sites, therefore you can create any content for this transfer

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TRANSFER

8 / G U E S T N O T E S

How do I manage notes on a guest?

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Click any Booked (red) table

Notes that are just for this visit

VIP? Allergy? Investor?

What so you want to keep for the future?

Known Allergy?

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Booking Notes

Tags

Guest Notes

Dietary Notes

NOTES

9 / S E A R C H

If you get a call from a guest or need to quickly look-up details for the regular who strolled in off the street, you can use the search function. You can access notes, stats, or past # bookings by searching for their name, email address, or confirmation number

How do I search for a guest?

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SEARCH

10 / S E A R C H

Let’s check out this feature with these guests..

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Allison Alan

Heather Anderson

Diane Hodges

SEARCH

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11 / R E P O R T S

What kind of reporting features am I able to access?

1 . Click on Service Reports in the left-hand side panel and let’s work our way throughREPORTS

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PRACTICE

PERFECTMAKES

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13 / F U T U R E A C C E S S

Access to your training site is available from any device anywhere with your login.

Names of guests to practice searching, scheduling and managing guests:

ACCESS

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• Donna Allan • Jane Bailey • Chloe Brown • Wanda Clark • Yvonne Gray • Sean Hill • James Ince • Ruth Kelly

Note: Emails are inactive in training sites outside of existing team members given access to the dashboard If you’d like to review the emails generated by Tock to your guests, please use an existing team member email found in your dashboard

THANK YOU!

T O C K T I X . C O M