Total Value Management ( TVM )

The World’s Quality Experts

Abdulaziz S. Al-Yousefi, CVS

Quality ?!

VE TQM BPR QFD MBO CPI SPC JIT QLF RE ZQC ZD

VRP LCC AHP TPM

The World’s Quality Experts • Mr.. Miles• Dr. Shewhart• Dr. Fiegenbaum• Dr. Deming• Dr. Juran• Dr. Ishikawa• Dr. Taguchi • Mr.. Taiichi Ohno• Dr. Shingo• Mr.. Crosby• Mr.. Conway

Mr. Larry Miles

• The Founder of Value Engineering, 1947

• He called it then “ Value Analysis”• In the 60’s, it was changed to VE

Function comes first function analysis (FAST) was

developed later by Charles Bytheway.

Dr. Walter Shewhart

• Developed the Plan-DO-Check-ACT cycle (P-D-C-A), 1925

There is a difference between cause & a problem

He said “ To improve the reputation and greater market shares, Manufacturing process must be continually improved for greater efficiency and lower costs”

Dr. Armond Feigenbaum

• He originated “ Value Quality control” and “ Total Quality Management “, 1951 at Harvard Business school

Need strong leadership Use Statistical methods to measure

quality Recommend massive training

Dr. W. Edward Deming

• Developed 14 points to achieve better quality• Used SPC for quality control in Japan, 1950

Motivation by intrinsic values Most quality problems are due to the system People are the most valuable assets. Break barriers between departments Management must educated and trained to have

“profound Knowledge” of quality

Dr. Joseph M. Juran

• Developed “ Juran’s Quality Trilogy ” for management (Planning, Control, improvement ).

Quality Planning is used in new programs. Quality control needs a plan in order to

work. Quality Improvement is used to get

immediate results. It can be applied to every thing.

Dr. Kaoru Ishikawa

• Developed “ Quality control Circle “• The foremost authority in quality in Japan• Developed the fishbone (Cause-Effect )

Diagram

60-70% of the problem are due to the system

Motivation is the key to success ( joy, desires and pleasure)

Quality begins and ends with education & training

Cause-and-effect Diagram

Also call the fishbone Diagram

Or Ishikawa

Time MaterialsMethodMachine

EnergyEnvironme

ntPersonnel

Measurement

MajorDefect

Cause Effect

Dr. Genichi Taguchi

• Developed “ Quality Loss Function “• Developed “ Signal to Noise ration “

Quality is “ the minimum loss imparted by the product to the society from the time the product is shipped ”

Rely on “ experiments” but not on “experience”

The stages of design are: system, parameter and tolerance

Mr. Taiichi Ohno

• Developed “ Just In Time “, JIT• “ Pull “ is better than “ Push “

Waste in companies is “ huge“ All people of the company must share a

common goal The company must share its long term

goal with the customers and suppliers

Dr. Shigeo Shingo

• Developed “Single-Minute Exchange of Die”,SMED and “Zero Quality Control”, ZQC

Quality can achieved economically by checking factors that cause errors.

Ask “why products manufactured the way they are”

Mr. Philip B. Crosby

• Developed “ Zero Defects “, 1961• Originated the phrase “ Do right the first

time “• Founder of “ Crosby Quality Collage”

Quality is conformance to requirements His teaching can summarized in 14 steps Management commitment, Teamwork,

Measurement, educate and train, goal setting, recognition ..etc...

Mr. William E. Conway

• A colleague of DR. Deming• Emphasized on “ Waste Elimination “• Waste is the responsibility of

management

Four types of wastes: Capital, Materials, Time and lost sales/profits.

Value Engineers must pay attention to locating suppliers, determining accurate requirements and specifications, determining cost of value