TABLE OF CONTENTS · 2019-12-30 · Perception can drive a customer’s buying decisions. Parts Plus offers a large range of Parts Plus Car Care Center signage and business supplies

TABLE OF CONTENTS• WORRY-FREE GUARANTEE• LOCATOR, SIGNAGE, PROMOTIONS• SHOP SOLUTIONS• TECHNICAL TRAINING• APPENDIX - PROGRAM FORMS

PartsPlusCarCareCenter.com

NORTH AMERICAN PARTS & LABOR WARRANTYAs a Parts Plus Car Care Center, you don’t have to worry about your customers getting stranded on the road with repair problems. With the North American Parts & Labor Warranty*, customers can travel with confidence, while you build loyalty and retention.

The North American Warranty protects customers for 24 months/24,000 miles for the Standard program and 36 months/36,000 miles for Platinum program members. When a customer is 25 miles or more from your shop, they simply call the warranty administrator to start the warranty claim process prior to work being performed.

If the customer is less than 25 miles from the original service center, the warranty administrator will direct the customer back to your repair facility. The original service center will cover parts and labor for the repair at no cost to the customer. The customer is liable for any repairs that fall outside of the original work that was completed.

By participating in the North American Parts & Labor Warranty program, your facility is enrolled in our nationwide referral network. When a consumer is looking for a repair facility in your area, they will be referred to your location.

Additional information can be found at www.partspluscarcarecenter.com.

*A counter card, counter mat and 50 customer warranty brochures with a counter display are included in the Parts Plus Car Care Center enrollment kit.

You don’t have to worry about being on the road and having a repair problem!Call 1-877-252-4609 to be referred to a participating repair facility.No matter where you travel, our repair work is guaranteed.

Services Covered:• Air Conditioning, Heating and Climate Control Systems

• Brake Systems

• Engine Cooling Systems

• Electrical Systems–including Starting and Charging Systems

• Engine Performance, Drivability Services and Repair

• Exhaust Systems

• Fuel Systems

• Ignition Systems

• Electronic Engine Management and On-Board Computer Systems

(Engine, Body, Brake and Suspension Computers)

• Steering/Suspension System, Wheel Bearings, CV Joints/U-Joints,

Half-Shafts and Drive Shafts

• Other Minor Repairs (Internal Engine, Internal Transmission, Clutches

and Differentials are excluded)

• Towing

• Rental Car

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MILE 1 LABOR WARRANTYAs an added benefit for Platinum program members, we are including a Mile 1 Labor Warranty.

Not only do your customers get the extended 36 months/36,000 miles warranty, you also receive (4) labor claims that can be used for warranty work to be performed at your shop.

If your customer has a warranty claim, they should return to your shop for diagnosis. Upon decision of warranty eligibility, the shop should call the warranty administrator at 1-877-342-9615.

Labor Claim Provisions:• Warranty reimbursement is for 36 months or 36,000 miles, whichever comes first

• Installers must use their (4) claims in a 12-month period

• Installers can receive a three-hour labor max at $75 per hour

• Reimbursement benefits are only available to current shops enrolled in the Platinum program

Additional information can be found at www.partspluscarcarecenter.com

Provide your customers with additional benefits by offering the Roadside Assistance program on the products and services you supply. Continue to strive for value when your customers choose your repair facility.

The Parts Plus Roadside Assistance certificate* is good for a one-time battery boost, tow, lock-out service, fuel delivery or flat tire change for one year.

This service is available 24 hours a day, 365 days a year, anywhere in the United States and Canada.

Service is limited to a maximum reimbursement of $75.

Additional information can be found at:www.partspluscarcarecenter.com

*A counter card and counter mat are included in the Parts Plus Car Care Center enrollment kit.

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ROAD HAZARD PROTECTION PROGRAMThere is nothing worse than getting a flat tire and having to repair or replace it. With Parts Plus Car Care Center Road Hazard Protection*, your customers will be in safe hands.

The Parts Plus Car Care Center Road Hazard Protection program is designed to be an added benefit for you and your customers. This program will add profit on every tire you sell while building customer acquisition and loyalty. Remember to offer the protection plan with every new tire sale.

Make up to $10 or more additional PROFIT by offering Road Hazard Protection:• 50 Tires per Month ($500 additional PROFIT)• 100 Tires per Month ($1,000 additional PROFIT)• 200 Tires per Month ($2,000 additional PROFIT)

Additional information can be found at www.partspluscarcarecenter.com

*A counter card and counter mat are included in the Parts Plus Car Care Center enrollment kit.

PROGRAM DETAILS:• No up-front fees• Additional profit on tires you sell and on claims you process• Easy to use online registration and claims center: www.partsplusroadhazard.com• Absolutely no risk to you• Builds customer value and loyalty

For more information, or to enroll, call: 1-866-830-4189

ProtectionHAZARD

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SHOP LOCATOR SERVICETurn our shop searches into your leads.

Once enrolled in the program, we will provide a free location and phone platform for customers to find your shop. Not only will this drive your online brand presence, but it also converts to sales in your shop.

There is no set-up on your part for this service. We use the information from your enrollment form to accurately place your shop into our shop locator services.

The shop locator services are trusted by thousands of customers looking for a trustworthy shop.


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MERCHANDISING AND PROMOTIONS (MAP) CATALOGPerception can drive a customer’s buying decisions. Parts Plus offers a large range of Parts Plus Car Care Center signage and business supplies to assist the shop with national name recognition and a professional environment.

The MAP Catalog is dedicated to help our shops market the Parts Plus Car Care Center national brand. By leveraging this brand, you are operating as part of a national group.

All items in the MAP catalog can be purchased through your local distributor at nationally discounted prices.


Customers buy when they understand. So, whether they’re at your counter, in your waiting area, or you’re interacting with them one-on-one, equip yourself with the tools and content to build their knowledge about your brand. From pricing and promotions, to the reasons why different repairs are important, utilize digital signage to demonstrate value and build trust.


DIGITAL MENU BOARDS AND WAITING ROOM TVs

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CONSUMER REBATE PROMOTIONSLet your customers start earning rebates for doing business with your shop.As part of the Parts Plus Car Care Center family, you will be provided withthree consumer rebate promotions each year. Also, Parts Plus will supply youwith a kit to help advertise to potential customers during the promotion.

Consumer Rebate Promotional Periods:

Brakes March through May

Summer July through August

Fall October through November

SHOW ME THE MONEY!We are also including an incentive program for participating Parts Plus CarCare Centers. Platinum program members will receive a $100 gift card forevery $250 claimed in consumer rebates. Standard program memberswill receive a $50 gift card for every $250 claimed. There is no limit forredemptions.


10 GRAND PRIZE winners will be chosen to attend the 2020 Repair America Ultimate Outdoor Experience.

Simply purchase product from the manufacturers listed on the back of the promotion brochure, and you will receive a point for every dollar spent. Each week, your webpage will reflect the points you have earned.

The more points you have, the more chances you have to be a WEEKLY or GRAND PRIZE winner.

All Parts Plus Car Care Centers are eligible to participate in the bi-annualRepair America Sweepstakes Promotions. Shops have the opportunity to berewarded with a fantastic adventure and or win gift cards.

Platinum program members have twice the opportunity to WIN a trip of a lifetime!Exclusive to the Platinum program, you will receive double points for allqualifying purchases. Check with your Program Manager to make sureyou are enrolled in the promotion. This one-time registration processallows you to participate in all Repair America promotions.


REPAIR AMERICA SWEEPSTAKES PROMOTIONS

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A TRIP YOU’LL NEVER FORGET!

Employing ASE Certified technicians helps your customers. Take it to the next level and help your business itself.

ASE Blue Seal of Excellence Program

You recruit the best employees, support their training and insist on the best equipment. Your business stands out because of your ASE-certified staff and the quality reputation you’ve earned with your customers. Parts Plus Car Care Centers have an application fee of $150 ($85 savings).

Now it’s time to get all the attention you deserve for your commitment to excellence—through the ASE Blue Seal of Excellence Program. To qualify, your business must meet the specific criteria:

Repair Businesses(Dealerships, Independent Repair Shops, Fleet Garages, etc.)• At least 75% of technicians performing diagnosis and repairs must be ASE certified• Each area of service offered in the shop must be covered by at least one ASE Certified technician


ASE BLUE SEAL OF EXCELLENCE PROGRAM

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AUTOMOTIVE TRAINING INSTITUTEWe Care About Your Success

The Automotive Training Institute (ATI) has grown into the leading coaching and consulting automotive management company in the nation, with more than 1,600 active members who represent the best shops in the US and Canada.

Since 1980, they have been helping independent auto repair and collision repair shop owners improve their businesses and their lives, with proven, measurable and field-tested strategies and practices. Their performance coaches are direct employees of ATI and are certified by the Center for Executive Coaching. Their motto, Driving Profits and Dreams Home, represents the desire they have for their members to be happy and achieve their goals. Dreams are usually different for each person and at ATI they understand those differences. No matter what type of shop owner you are at this point in your life, we understand you. Join them at one of their shop owner events held each year all over North America and we’ll help you get what you want out of your business.


Today’s motorists adopt internet technologies at light speed. However, shops don’t always have the right toolsto keep up with that pace, even though they’re required by motorists to do so. Just like the evolution of the automobile, from purely mechanical to highly computerized, the interaction between the motorist and service advisor moves beyond the counter into the digital age.

Go Digital with SmartFlow

Running a successful auto repair shop is challenging. AutoVitals understands the event driven and complex nature of your business. AutoVitals has replaced the paper-based process with a new and improved digital shop.

Are You Ready to Go Digital?


AUTOVITALS DIGITAL INSPECTIONS

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Inspection Kits Add up to $80 to your average ticket with our NEW INSPECTION KIT.

The Inspection Kit covers:• Antifreeze/Coolant• Brake Fluid• Transmission Fluid• Power Steering Fluid• Motor Oil• Gear Lube• Complete Under Hood Checklist (belts, hoses, filters)

According to American Car Care Week, each vehicle that enters your shophas multiple items that need repair or replacement. If you see 40 vehicles aweek in your shop, it can mean an additional $150,000 in revenue annually. Key Tags

These low cost, durable, colorful plastic key tags can be personalized with your business name, address, phone number and/or website. Place them on your customer’s key ring or on their center consoles. The key tag front has the Parts Plus Car Care Center logo or your business logo printed in full color.

There are two options available for the back:• Your business information• Your business information with a free oil change offer (after five punches)


• Complete Under Vehicle Checklist (shocks, joints, exhaust)• Fuel System Check• Battery Test• Tire Condition• Brake Pads• And more…

VEHICLE INSPECTION FORMS & LOYALTY KEY TAGS

Call HD Group for ordering information:636-227-4443

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OFFICE DEPOT STORE PURCHASING CARDParts Plus Car Care Centers,get access to your special pricing andmore with your Store Purchasing Card:

Unlock savings in store.

Receive discounts on print and copy services.

Access your card via your mobile phone.


Take advantage of national agreement pricing and benefits to keep you, your employees and your facility looking their best.

Uniforms and Apparel

Uniforms speak volumes when it comes to maintaining a consistent, professional image, which is key to differentiating your business from the competition.

The Cintas Uniform Rental system has been developed, tested and proven through more than eight decades of experience in the uniform rental industry.

Facility Services

Cintas Facility Services offer a variety of solutions to help improve your image, protect your business, and save you money.

First Aid and Safety

Tile and Carpet Cleaning Services

Fire Protection


CINTAS® PROGRAMS

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DELL COMPUTERS & EQUIPMENTEvery repair shop needs fully functional systems to run their business. As a member of the Parts Plus Car Care Center program, you can save up to 40% on orders.

Go ahead and replace those outdated computers and printers or upgrade toheavy-duty tablets that are strong enough to run your entire business.Retrieve and order your quotes online 24/7, and receive automated ordertracking notifications with your sales created quote. Additional information can be found at:www.partspluscarcarecenter.com

Increase your average repair order ticket by selling more parts and labor. Convert more estimates into jobs. Boost customer confidence and reduce come backs.

Offer your customers VehicleMRI health checks and watch your profits grow. Fast, easy to use, and affordable. Perfect for repair shops, fleet managers, dealerships,and auto auction buyers.

Here’s the Deal for You

Turbocharge Your Profits w/

Open New Profit Centers

• Unlimited Scans• $129/mo (reg $159/mo)• $199 Hardware (reg $299)• DENSOVehicleMRI.com• Code - Network2019

Register at DENSOVehicleMRI.com. Program offer good from Jan through Dec 2019.

Numbers reflected are from a two year pilot study. Five differenttest markets were performed all over the country.

Did You Know That

Health Check Reports • Summary page for a quick high-level view

of categories to share with customers.• Diagnostic page for techs to focus on

what’s wrong saving valueable time.• Complete report which is perfect for

pre-purchase inspections, annual vehiclehealth checks and special promotions.

• Enhanced live data for all vehicle systems• Complete system coverage including, but not limited to: Engine, ABS,

SRS, Transmission and more.• Full OBD2 Generic code reader with scanning capabilities

• Works with Domestic, European and Asian vehicles and light truckssold in the USA that are OBD2 compliant (1996 and newer)

• One year limited warranty (vehicle interface device)

13% increase ARO15% increase in parts sales

12% conversion rate

VehicleMRI health check reports can be easily printed inthree different formats or emailed based on your needs.

DENSO VEHICLEMRI

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ENTERPRISE RENTAL CAR PROGRAMAs a Parts Plus Car Care Center, you and your customers can take advantage of the Enterprise discount program.

We all know there will be times when customers simply cannot wait for theircar to be repaired. Provide them with the discount number and let them beon their way.

This program will allow you or your customers to bypass the counter andchoose any car at the reserved midsize car price. Contact your local Nationalor Enterprise location for pick-up!

As a Platinum program member, you are eligible to receivereimbursement for your shop. Let us help your shop out when in aCRUNCH! Platinum program members are eligible to claim up to $200per year through The Network’s partnership with Enterprise Rent-A-Car. Additional information can be found at:www.partspluscarcarecenter.com

Help your customers when they need it most.

Using EasyPay gets you more returning customers because you’re helping them:• Save money - 90-Day Interest Rebate means if they pay off their balance in 90 days, they’ll get a full interest rebate***• Pay later - $0 down required today• Avoid surprises - EasyPay contracts are fully transparent so your customer is never caught off guard• Sign anywhere and anytime - Convenient electronic signatures and mobile applications

IMPORTANT: Why EasyPay is Better than Lease-to-Own• How do you rent a repair?• Figuring out parts and labor ratios is complicated for your staff• Lease multipliers (lease version of APR) are confusing for customers and can be more expensive leading to customers that may not return• Customers don’t like up front fees or down payments

Bottom line: EasyPay Finance results in happier customers that continue coming back. Additional information can be found at:www.partspluscarcarecenter.com

EASYPAY FINANCE

Increase Revenue by Helping Your Customers Say YES to their Auto Needs PAYMENT PLANS FOR YOUR CUSTOMERS WITH GOOD CREDIT TO NO CREDIT

46%46% of drivers can’t

afford an unexpected repair.*

80%EasyPay can approve

up to 80% of these customers in need.

$30kResulting in up to $30,000 extra revenue per month

when adding EasyPay.

Get your money ASAP - Funds are sent the same day*

Cover big repairs - Up to $5,000

Help your customers - EasyPay offers a 90-day interest rebate promotion*** with $0 down

Pre-qualify customers FAST - Without affecting their credit score**

Save more - The Network exclusive 0.99% merchant rate

Simple 3 step process - Customer applies, send invoice, receive your money

Up to $5,000 | $0 Down | Good Credit to No Credit | 90-Day Interest Rebate***

* 2018 Federal Reserve Report

Ready to enroll for free, get more customers and make more money? Call or email:enrollment.easypayfinance.com/thenetwork | [email protected] | (866) 791-0915

*If received by 4PM EST **90% chance customers will be approved after pre-qualification ***With a $40 processing fee

Help Your Customers When They Need It Most

Using EasyPay gets you more returning customers because you’re helping them:

Save money - 90-Day Interest Rebate means if they pay off their balance in 90 days, they’ll get a full interest rebate***

Pay later - $0 down required today

Avoid surprises - EasyPay contracts are fully transparent so your customer is never caught off guard

Sign anywhere & anytime - Convenient electronic signatures & mobile applications

IMPORTANT: Why EasyPay is Better than Lease-to-Own- How do you rent a repair?

- Figuring out parts and labor ratios is complicated for your staff

- Lease multipliers (lease version of APR) are confusing for customers and can be more expensive - leading to customers that may not return

- Customers don’t like up front fees or down payments

Bottom line: EasyPay Finance results in happier customers that continue coming back.

Ready to enroll for free, get more customers and make more money? Call or email:enrollment.easypayfinance.com/thenetwork | [email protected] | (866) 791-0915

*If received by 4PM EST

**90% chance customers will be approved after pre-qualification

***With a $40 processing feeNot available to customers in NY. Financing offered to residents in AL, AR, CO, CT, FL, GA, HI, IA, IN, LA, MA, MD, ME, MI, MN, MS, MT, NC, NE, NJ, OH, OK, RI, SC, SD, TN, TX, VT, WV, WY and District of Columbia is made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit. Financing in all other states is administered by EasyPay Finance.

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We understand technician efficiency and bay turnsare crucial. Explore the Identifix family of programs and get more work done, more customers in for repairs and more profits. Subscribe to multiple programs and receive BUNDLED discounts.

Direct-HitSubscription-based, online service with more than 98% coverage for all U.S.vehicles. Includes: Technical service bulletins (TSBs), component locations andremove/replace procedures, specs and capacities, estimating tools and laborguides and colored wiring diagrams.

Direct-MarketDirect Market is Solera’s automated customer lifecycle marketing solution. Thisproduct delivers marketing communications daily and weekly to consumersbased on their driving behavior, vehicle needs and customer interactions.

On DemandOnline, self-service mail and email marketing campaign ordering system witha complete library of service and seasonal ready-to-deliver templates. Access24/7, with same day email campaign and next day mail campaigns delivered.

Reputation ManagementSolera’s reputation management and SEO solution puts success back underyour control. As a 3-in-1 brand management platform, you can monitor yourreputation across all platforms at all times and promote local search success.


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Customer retention is as important as new customer acquisition. How about doing both with a single program? Offer your customers (new and old) the opportunity to participate in YOUR loyalty program.

This program is designed to elevate your repair facility with the same offerings as the OE. LoyaltyTrac is the next generation retention and rewards program for independent repair shops, lube centers, and tire stores.

LoyaltyTrac Advantages

• Boost customer retention to 70% or higher• Increase profits by $50K annually by eliminating traditional cash discounts• Decrease defections when customers build equity in your shop• Increase customer referrals by 5X by issuing a low-cost reward currency to members and their their referrals


LOYALTY SOFTWARE PROGRAM

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Create a professional feel for yourcustomers while maintaining the localtouch. On-hold messaging and overheadmusic will elevate your shop’s image.

On-Hold Messaging

Spectrio gives your callers the right message at the right time with the rightsound. Turn on-hold idle minutes into useable marketing opportunities. Whencallers hear messages on the line, they will stay on hold up to 3X longer.

• Increase caller retention• Reinforce your brand• Drive traffic to your website and place of business

Overhead Music

Spectrio is working hard to create a memorable in-shop experience for youand your customers. Music plays a huge part. In-shop music and messagesenhance your customer’s experience, boost productivity, and increase sales.A professionally licensed playlist will reinforce your brand.

• Influence shopper buying behavior• Introduce new services and add-ons• Create a memorable shop experiance


ON-HOLD MESSAGING AND OVERHEAD MUSIC

spectrio.com 800.584.4653 On-Hold Marketing

"I have nothing but praise for Spectrio. You are a professional group and understand our business and customers. Now when our customers are put on-hold, they don’t have to hear dead silence, but information about the products and services we offer."

See How On-Hold Marketing Can:

• Increase caller retention with timely messages• Reinforce your brand with unique voices and scripts• Drive traffic to your website or place of business

Hear What Our Customers Are Saying:

1 - North American Telecommunications Association

2 - Telesales Magazine3 - US West Communications

Spectrio gives your callers the right message at the right time with the right sound.

WHAT DO YOUR CUSTOMERS HEAR WHEN THEY AREPUT ON-HOLD?HOPEFULLY NOT SILENCE.

15% to 20% of phone callers make purchases based on what they hear on-hold. 2

When callers hear messages on the line, they will stay on-hold up to three minutes longer. 1

Productsmentioned in on-hold messages get 12% more purchase requests. 3

Joanna Chavez, Eagle Construction and Equipment

On-Hold Marketing turns idle minutes for customers into prime marketing time for you. Professional audio messages establish your credibility, free up employees, and drive customer engagement.

"[Spectrio] did a great job for us...a cost-effective, high quality way to have licensed music in our office and on the phones...the installation was quick and painless and the quality of the music is superb..."

Lisa Mcallion, Mcallion Staffing

See How In-Store Music and Messages Can:

• Influence shopper buying behavior• Introduce new services and add-ons• Create memorable (and repeat!) shopping events

Hear What Our Customers Are Saying:

Spectrio gives your customers the right experience at the right time with the right sound.

1 - Journal of Retailing2 - Journal of Perceptual

and Motor Skills3 - A.T. Kearney

MUSIC PLAYS A HUGE PART.

YOU WORK HARD TO CREATE A MEMORABLE IN-STORE EXPERIENCE.

40% of in-store customers report impulse shopping, versus only 25% of online shoppers. 3

People perceive a shorter wait time when they hear music that they like. 2

About 70% of retailers agreed that in-store music increases their sales. 1

In-Store Music and Messages enhance your customer experience, boost productivity, and increase sales. Professionally licensed playlists reinforce your brand and protect you from copyright violations.

spectrio.com 800.584.4653 In-Store Music

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The MarketplaceOpenbay marketplace connects automotive care professionals with consumers that have an immediate need for auto repair and service.

Openbay Does all the Work for Your BusinessOnce your business account is setup on the marketplace, Openbay responds to consumer service requests with detailed pricing estimates that include parts, labor, taxes, and repair time. Service quotes are generated on behalf of your business using your labor rates, margins on OE and aftermarket parts and more. You can validate our quotes during your account setup.

Customer Service Appointment BookedThe quicker Openbay responds to customers, the faster they make their decision on booking their service appointment. With Openbay, customers are delivered to your business having already received a price quote and booked their appointment date and time.

Openbay Otis Takes the Form of a Virtual Service Advisor Give your website a voice. Openbay Otis installed on automotive service websites provides the voice of your business service advisor to website visitors. It holds conversations and responds to visitors with deep knowledge of automotive services. Otis can take in requests for automotive service, allow visitors to book service appointments, provide vehicle recall information, and much more.


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RepairPal connects consumers with the best auto repair shops across the nation. We send these customers to RepairPal Certified Shops, knowing they will give them a superb car care experience marked by transparency and trust.

With over five million visitors, shops receive an average of eight to 12 newcustomer calls a month from RepairPal.com. In addition to website referrals,your shop will gain access to new customers through our partner relationshipswith CarMax, USAA and some of the largest tow programs in the nation.

If you have superior training and fair pricing, we invite you to join our CertifiedShop Program. When you contact RepairPal, mention you’re a member andqualify for an enrollment discount!


REPAIRPAL.COM CERTIFIED SHOP PROGRAM

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Get discovered and grow your business with Repair Shop websites. A website can add additional business and enhance the image of your shop.

Parts Plus and Repair Shop Websites have partnered to offer you three packages to fit any shop’s need.

Three Available Packages

• Pro+Mobile to establish a web presence• Pro+Connect to connect with your customers and provide a web presence• Pro+Engage includes the two above packages with the ability to maximize your online reputation


REPAIR SHOP WEBSITES

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Safety-Kleen trained specialists will assess opportunities for cost savings andwaste minimization. All Parts Plus Car Care Centers can receive up to a 20% discount.

Services Provided

Safety-Kleen is the exclusive service provider for:

• Used Motor Oil Collection Service• Oil Filter Recycling• Antifreeze Collection• Parts Washers• Vacuum Services (oil water separators, sumps, pits, clarifiers, trenches, etc.)• Absorbent Materials/Spill Kits• Hazardous & Non-Hazardous Drum Disposal (paint, gas, oil, solvents, fluorescent lamps, etc.)• Cleaning Products (degreaser, portable hand cleaner, glass cleaner, solvent, etc.)• Empty Drums• Oil and Antifreeze Tanks (double-wall)• Drum Containment Pallets

Site Assessments and Pricing

A local Safety-Kleen representative will perform an on-site assessment. Service intervals are established at the discretion of on-site management. As a Parts Plus Car Center, you will receive national account pricing.


SAFETY-KLEEN DISCOUNT

Safety-Kleen is uniquely qualified to enable our customers to reduce harm on the environment.

In other words, Safety-Kleen strives to increase the value of their customers’ businesses by helping balance their sustainability objectives with their financial goals. They do this better than others by providing the most comprehensive protection, the widest range of sustainable choices and the highly experienced and trained people necessary to Make Green Work.

With more than 50 years of experience, Safety-Kleen is recognized as a trusted provider of environmental solutions to over 200,000 customer locations, delivering responsible closed-loop solutions for managing many of their customers’ waste streams. These solutions allow them to recycle, reclaim and reuse both used oil and spent cleaning solvent. This system conserves natural resources, reduces customers’ environmental liability, and provides economic advantages through the reduction of costs and the sale of recovered products.

Services and products:

OIL SOLUTIONS. Safety-Kleen owns and operates the three largest oil re-refineries in North America, collecting and processing more than220 million gallons of oil per year.

CLEANING SOLUTIONS. Safety-Kleen is the largest collector and recycler of used solvent in North America, processing 11 million gallons of cleaning solvent annually. They leverage their brand and their leading national market position in parts cleaning services to offer a complimentary line of Safety-Kleen branded products that include hand, floor and general-purpose cleaners, as well as, spill kits, absorbents and cleaning aerosols.

ENVIRONMENTAL SOLUTIONS. Safety-Kleen is also a leading provider of containerized waste and vacuum services, industrial waste management, total project management and compliance services to a wide range of customers. From used oil re-refining and industrial waste services to environmental project management and advanced parts cleaning technologies, Safety-Kleen can help!

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Providing your customers a creditlimit at your shop differentiates yourcustomer service, provides repeatbusiness and assists with buildingcustomer loyalty. Offer your customersthe Synchrony Car Care credit card with promotional financing of zero interestfor six and 12 months.

Synchrony Car Care credit card helps provide your customers with thefreedom to purchase the services they need. Purchases as low as $199 qualifyfor the six months zero percent interest financing.


The Synchrony Car Care™ credit card helps drive businesses like yours to greater success. Keeping your customers on the road with the Synchrony Car Care™ credit card helps keep them coming back to you when they need service and repairs. The Synchrony Car Care™ credit card can also be used to purchase gas at gas stations nationwide.1

GIVE CUSTOMERS A REASON TO

BUY FROM YOUINSTEAD OF YOUR

COMPETITORS.

First transaction amounts on the Synchrony Car Care™ Card average $750^ compared to $267† for traditional bankcards and cash.

$750

$393

$267

Average Synchrony Car Care™

1st purchase amount^

Average Synchrony Car Care™

repeat purchase amount^

NADA per customer

service/parts repair order†

Call 1.866.209.4457 to enroll today.

IN THE SYNCHRONY CAR CARE™

CREDIT CARD NETWORK PROGRAM

ENROLL TODAY

The Synchrony Car Care™ credit card helps your customers get the services they need:

• 72% of Synchrony Car Care™

cardholders say they always seek promotional financing options when making major purchases‡

33% of Synchrony Car Care™cardholders say they would have gone elsewhere if financing options were not available‡

GIVING CUSTOMERS A CREDIT LIMIT AT YOUR BUSINESS:- Differentiates your customer service- Helps drive repeat business- Helps build customer loyalty

CONVENIENT PAYMENT OPTION HELPS CUSTOMERS BUY WHAT THEY REALLY WANT AND HELPS:- Increase store traffic- Increase average ticket amounts- Close more salesPlus, our online Business Locator that features all locations in our network, helps customers find businesses like yours that offer Synchrony Bank Financing.

Here’s how Synchrony Financial’s consumer financing helps your business.

SYNCHRONY CAR CARE CREDIT CARD

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YELPWe are excited to announce a partnership with Yelp, the #1 local review site and mobile app with over 160 million monthly unique visitors.

Included in the Yelp Partnership Program

• First and foremost, each shop will be introduced to their free Yelp listing• FREE Educational webinars• Education on local advertising products–this helps drive customers to your business when Yelp users search for “auto repair” nearby• Shops can set their own daily budgets starting at $7 per day with no term commitments–92% of consumers make a purchase after visiting Yelp, and nearly half do so within a day• Tracking tools to measure how Yelp is impacting your business

You will have personalized support from a Car Care Yelp specialist–he/she will be reaching out to you to help you log into your account, add content to your listing, and discuss best practices to get the most use out of your Yelp profile. You will be provided with direct contact information for your Yelp specialist–in the interim, feel free to connect with:

Anthony Funicelli | Yelp – National Account Executive | [email protected] | 212.377.1458


We believe in EXCELLENCE!

Parts Plus Car Care Center Headquarters will reimburse the technician $25 for each passing ASE certification test ($50 reimbursement for Platinum members). Training and knowledge is the best way to keep customers happy and turn bays quicker.

All reimbursements should be submitted with the ASE test reimbursement form (see Appendix).


ASE TEST REIMBURSEMENT

TECH

NICA

L TR

AINI

NGTE

CHNI

CAL

TRAI

NING

INJECTRONICS TRAININGAdditional training at your convenience cannot be beat. We have partnered with Injectronics to provide online and leader-led courses for your shops.

These classes can be viewed at any time at www.injectronicstraining.com.As a Parts Plus Car Care Center, you can receive the training at a discount.Invest in your customers’ vehicles by investing in professional technician training.


APPENDIX - PROGRAM FORMS

Prog

ram

Ben

efits

Stan

dard

Pro

gram

Plat

inum

Pro

gram

Wor

ry-F

ree

Gua

rant

eeP

arts

& L

abor

War

rant

y24

Mon

ths/

24,0

00 M

iles

36 M

onth

s/36

,000

Mile

sW

arra

nty

Bro

chur

es (

50)

üü

Mile

1 W

arra

nty

Cla

ims

ü

Roa

dsid

e A

ssis

tanc

e (u

p to

$75

rei

mbu

rsem

ent)

üü

Roa

d H

azar

d P

rote

ctio

nü

ü

Sign

age

and

Prom

otio

ns80

0# &

Web

site

Sho

p Lo

cato

r D

irect

ory

üü

Con

sum

er R

ebat

e P

rom

otio

nsü

ü

Sho

p R

ebat

e In

cent

ives

$50

Gift

Car

d/$2

50 C

laim

ed$1

00 G

ift C

ard/

$250

Cla

imed

Cus

tom

ized

Alu

min

um W

all S

ign

(New

Enr

ollm

ents

)ü

Pen

s &

Not

epad

sü

ü

Spe

ctrio

Dig

ital M

enu

Boa

rds

& W

aitin

g R

oom

TV

Dis

coun

tsü

ü

Cou

nter

Mat

s &

Cou

nter

Car

ds (

War

rant

y, R

oads

ide

Ass

ista

nce

and

Roa

d H

azar

d)ü

ü

Rep

air A

mer

ica

Sw

eeps

take

s P

rom

otio

nsü

Dou

ble

Poin

tsP

rofe

ssio

nally

Bra

nded

Win

dow

Stic

kers

üü

C

usto

miz

ed H

ood

Sig

n (N

ew E

nrol

lmen

ts)

ü

B

usin

ess

Car

d H

olde

rü

Shop

Sol

utio

nsA

utom

otiv

e Tr

aini

ng In

stitu

te D

isco

unt

üü

AS

E B

lue

Sea

l of E

xcel

lenc

e P

rogr

am D

isco

unt

üü

Aut

oVita

ls D

igita

l Ins

pect

ion

Dis

coun

tü

ü

Cin

tas

Dis

coun

tsü

ü

Del

l Com

pute

r D

isco

unts

üü

Den

so V

ehic

leM

RI D

isco

unt

üü

Ent

erpr

ise

Ren

t-A

-Car

Dis

coun

tü

$200

Rei

mbu

rsem

ent

Eas

yPay

Fin

ance

Dis

coun

tü

ü

HD

Gro

up D

isco

unt (

Loya

lty K

ey T

ags

and

Pro

fess

iona

l Ins

pect

ion

For

ms)

üü

Iden

tifix

Dire

ct-H

it Sh

op M

anag

emen

t Sys

tem

s D

isco

unt (

Bund

led

Offe

rs A

vaila

ble)

üü

Loya

ltyTr

ac (

Sof

twar

e D

atab

ase

for

Cus

tom

er L

oyal

ty P

oint

s)ü

ü

Offi

ce D

epot

& O

ffice

Max

Dis

coun

tsü

ü

Saf

ety-

Kle

en D

isco

unt

üü

Ope

nbay

Dis

coun

tü

ü

Spe

ctrio

On-

Hol

d M

essa

ging

& In

-Sho

p M

usic

Dis

coun

tsü

ü

Rep

airP

al.c

om C

ertifi

ed S

hop

Pro

gram

Dis

coun

tü

ü

Rep

air

Sho

p W

ebsi

tes

Dis

coun

tü

ü

Syn

chro

ny C

ar C

are

Cre

dit C

ard

üü

Tool

s &

Equ

ipm

ent P

rom

otio

nsü

ü

Yelp

Site

Eva

luat

ion

and

Adv

ertis

emen

t Dis

coun

tü

ü

Tech

nica

l Tra

inin

gIn

ject

roni

cs M

onth

ly T

rain

ing

Sub

scrip

tion

Dis

coun

tü

4 FR

EE T

rain

ing

Cla

sses

AS

E T

est R

eim

burs

emen

t$2

5$5

0P

LA

TIN

UM

Enr

ollm

ent N

o-C

ost I

tem

s (S

elec

t 1)

Valu

eSe

lect

ion

Iden

tifix

Dire

ct-H

it (4

Mon

ths)

$676

(4) A

dditi

onal

Mile

1 W

arra

nty

Labo

r C

laim

s (1

Yea

r)$9

00

Spe

ctrio

Dig

ital M

enu

Boa

rd S

ubsc

riptio

n (1

Yea

r)$6

60

Oil

Cha

nge

Prin

ter

$600

STA

ND

AR

D C

OST

: $3

99PL

ATIN

UM

CO

ST $

899

PLEA

SE C

HEC

K O

NE

BO

X:

2020

EN

RO

LLM

ENT

FOR

M

Ow

ner/M

anag

er’s

Nam

e:

City

:

Stat

e:

Zip

:

E-m

ail:

Acc

ount

#:

SE

ND

CO

MP

LE

TE

D F

OR

M T

O:

Par

ts P

lus

Car

Car

e C

ente

r H

eadq

uart

ers

• 30

85 F

ount

ains

ide

Driv

e, S

uite

210

• G

erm

anto

wn,

TN

381

38 •

f: 9

01-6

82-9

098

• e:

ccc

@ne

twor

khq.

org

Enro

llmen

t Dat

e:

Shop

Nam

e*:

Add

ress

:

Phon

e:

Web

site

: *S

hop

nam

e m

ust b

e le

gibl

e; n

ame

will

be

prin

ted

on w

all o

r ho

od s

ign

as is

.

PARTS PLUSParts Plus will provide an aftermarket parts inventory and delivery service to meet the changing needs of the Parts Plus Car Care Center.

Parts Plus will make available technical and sales training materials and training seminars on a regular and timely basis.

Parts Plus will fill the orders of the Parts Plus Car Care Center in a timely fashion.

Parts Plus will change over lines in accordance with manufacturers’ guidelines, maintain the inventory on a regularly scheduled agreed upon time basis, and provide a working inventory (through stock adjustments) so the Parts Plus Car Care Center will enjoy a reasonable turn on stocked inventory.

Parts Plus will promote the Parts Plus Car Care Center through referrals, periodic co-advertising and trade advertising.

Parts Plus will include the Parts Plus Car Care Center location in both internet and 800# locator services.

Parts Plus will process all valid credits and deliver all statements and/or invoices in a timely manner.

Parts Plus will assist the Parts Plus Car Care Center in the process of placing signage and updating the message center on an ongoing basis.

Parts Plus will make available to the Parts Plus Car Care Center an opportunity to attend round-table type discussions with the autostore and other Parts Plus Car Care Centers, at a mutually convenient location and time.

Parts Plus will communicate to Program Headquarters any needed program improvements or deficiencies on a timely basis.

Parts Plus will provide and support the North American Parts and Labor W

arranty for consumers.

Parts Plus will provide and support all national Parts Plus Car Care Center promotions.

Parts Plus will assist in the maintenance and supply of Parts Plus Car Care Center and consumer communication materials.

Parts Plus will provide the opportunity for Parts Plus Car Care Centers to renew its participation in the program on an annual basis, based on their participation and performance during the previous year.

PARTS PLUS CAR CARE CENTERThe Parts Plus Car Care Center’s main business is diagnosing and repairing vehicles using aftermarket parts. The Parts Plus Car Care Center will take an active role in training technicians and sales staff and will employ certified technicians or will be actively moving toward certification.

The Parts Plus Car Care Center will designate Parts Plus as its primary first call source for all its auto parts needs, including both stocked inventory and delivered items.

The Parts Plus Car Care Center will include the Parts Plus Car Care Center logo in all forms of advertising done for the facility.

The Parts Plus Car Care Center will display and maintain on its premises and personnel, all approved identification materials contained with the Enrollment Kit. The Parts Plus Car Care Center may obtain the Enrollment Kit from Parts Plus or other source meeting Parts Plus specifications.

Use of the Trademark: This Parts Plus Car Care Center is hereby authorized to use the trademark Parts Plus Car Care Center (“the Trademark”) during the term of this agreement in accordance solely with standards and specifications communicated to it by Parts Plus. The Parts Plus Car Care Center will provide only the highest quality goods and services so as to reflect favorably upon the Trademark. This Parts Plus Car Care Center’s use of the Trademark is non-exclusive, non-assignable and not subject to sub-license by it, and shall inure solely to the benefit of the owner thereof. The Parts Plus Car Care Center will immediately remove all signage and other material containing the Trademark upon termination of this agreement.

The Pars Plus Car Care Center agrees not to perform any work on a customer’s vehicle without the customer’s understanding and approval.

The Parts Plus Car Care Center agrees to honor and participate in the North American Parts and Labor W

arranty for consumers offered through Parts Plus.

The Parts Plus Car Care Center agrees to support and promote the national promotions and pay a yearly marketing fee or provide equivalent service at their expense.

The Parts Plus Car Care Center will remit all payments to Parts Plus in a timely fashion and remain on a current status.

The Parts Plus Car Care Center agrees not to participate in competitive programs.

The Parts Plus Car Care Center will have the opportunity to renew its participation in the program on an annual basis, based on its participation and performance during the previous year.

PAR

TICIPATIO

NA

GR

EEMEN

T

PAR

TS PLUS C

AR

CA

RE C

ENTER

Shop:

Address:

City: S

T: Zip:

Shop O

wner:

Shop O

wner S

ignature:

Date:

SPON

SOR

ING

PAR

TS STOR

E/WA

REH

OU

SE DISTR

IBU

TOR

Store/W

D:

Address:

City: S

T: Zip:

Phone:

Sales R

ep:

Sales R

ep E-m

ail:

WD

Program

Mgr. N

ame:

WD

Program

Mgr. E

-mail:

WD

Signature:

Date:

Parts

Plu

s Hea

dqua

rters

3085

Fou

ntai

nsid

e D

r., S

uite

210

• G

erm

anto

wn,

TN

381

38(9

01) 6

82-9

090

• w

ww.

parts

plus

.com

ASE

TEST

REIM

BURS

EMEN

TT

he

tech

nic

ian

will

rec

eive

a $

25 r

eim

bu

rsem

ent

for

each

ASE

cer

tifica

te e

arne

d. P

LA

TIN

IUM

pro

gra

m m

emb

ers

will

rece

ive

$50

reim

burs

emen

t for

eac

h A

SE c

ertifi

cate

ear

ned.

Cla

ims

can

be s

ubm

itted

for

curr

ent y

ear

test

ing

only

. C

laim

mus

t be

mad

e w

ithin

90

days

of t

est c

ompl

etio

n.*A

ll A

SE

cer

tifica

tions

qua

lify

for r

eim

burs

emen

t.E

x. E

1-E

3, F

1, L

1-L3

, M1-

M3,

etc

.

Sh

op

Nam

e:

Shop

Add

ress

:

Cit

y:

S

T:

Zip

:

Tele

ph

on

e:

F

ax:

Tech

nici

an N

ame

A

SE T

est

D

ate

Pass

ed

A1

Eng

. Rep

air

A2

Aut

o Tr

ans.

A3

Man

ual T

rans

.

A4

Sus

p/S

trg

A5

Bra

kes

A6

Ele

ctric

al

A7

HV

AC

A8

Eng

. Per

f.

Mai

l thi

s co

mpl

eted

form

alo

ng w

ith a

cop

y of

you

r AS

E S

core

Rep

ort t

o:A

SE

Tes

t R

eim

bu

rsem

ent

Part

s Pl

us C

ar C

are

Cen

ter H

eadq

uart

ers

3085

Fou

ntai

nsid

e D

r., S

te. 2

10G

erm

anto

wn,

TN

381

38M

ake

copi

es o

f thi

s fo

rm fo

r fu

ture

re

imbu

rsem

ent r

eque

sts.

DA

MA

GED

MER

CH

AN

DISE

Shipping damages, w

hile in transit, are the responsibility of the comm

on carrier. The manufacturer cannot assum

e responsibility for damage to the product, in either the original shipm

ent or during exchange of the part. In accordance w

ith ICC

regulations, the buyer must inspect all product im

mediately upon receipt for corr

should be noted on the delivery receipt by buyer before accepting delivery. Concealed dam

age must be reported to the carrier 15 days after receipt or shipm

ent and a concealed damage report

secured. The liability of the producer for shipping damages ceases w

ith acceptance of the shipment in good order by the carrier at the shipping dock.

Do not destroy or rem

ove cartons and/or crates until the inspec

YOU

ARE R

ESPON

SIBLE FOR

FILING

OF LO

SS AND

DAM

AGE C

LAIMS.

MER

CH

AN

DISIN

G A

ND

PR

OM

OTIO

NS O

RD

ER FO

RM

Au

tho

rized S

ign

ature:

Subtotal

Shipping/Handling

Total

Send orders to:

ccc@netw

orkhq.org

SHIPPIN

G A

DD

RESS

Com

pany Nam

e:

Address:

City / St / Zip:

Phone:

E-Mail:

Com

pany Nam

e:

Address:

City / St / Zip:

Phone:

E-Mail:

Custom

er Account:PO

#:

Part # D

escription Q

ty. Ordered C

ost Each Total

PLA

TIN

UM

ME

MB

ER

RE

IMB

UR

SE

ME

NT

FO

RM

*

Ple

ase

sen

d t

his

fo

rm a

nd

a c

op

y o

f yo

ur

rece

ipt

fro

m E

nte

rpri

se t

o:

ccc

@n

etw

ork

hq

.org

.

Par

ts P

lus

Car

Car

e C

ente

r H

ead

qu

arte

rs

3085

Fo

uta

insi

de

Dri

ve, S

uit

e 21

0

Ger

man

tow

n, T

N 3

8138

(901

) 68

2-90

90

Fax

: (9

01)

682-

9098

ccc@

netw

orkh

q.or

g

Sho

p N

ame:

Sho

p C

onta

ct:

Sho

p A

ddre

ss:

Sho

p C

ity:

S

tate

:

Zip

Cod

e:

*$20

0 M

axim

um R

eim

burs

emen

t per

Yea

r

Cred

it Card

#:

Ex. D

ate: S

ecurity #:

Au

tho

rized S

ign

ature:

DA

MA

GED

MER

CH

AN

DISE

Shipping damages, w

hile in transit, are the responsibility of the comm

on carrier. The manufacturer cannot assum

e responsibility for damage to the product, in either the original shipm

ent or during exchange of the part. In accordance w

ith ICC

regulations, the buyer must inspect all product im

mediately upon receipt f

in count should be noted on the delivery receipt by buyer before accepting delivery. Concealed dam

age must be reported to the carrier 15 days after receipt or shipm

ent and a concealed dam

age report secured. The liability of the producer for shipping damages ceases w

ith acceptance of the shipment in good order by the carrier at the shipping dock.

Do not destroy or rem

ove cartons and/or crates until the inspec

YOU

ARE R

ESPON

SIBLE FOR

FILING

OF LO

SS AND

DAM

AGE C

LAIMS.

Subtotal

Shipping/Handling

Total

Send orders to:

nporders@netw

orkhq.org(901) 813-8065 ext. 203

SHIPPIN

G A

DD

RESS

Com

pany Nam

e:

Address:

City / St / Zip:

Phone:

E-Mail:

Com

pany Nam

e:

Address:

City / St / Zip:

Phone:

E-Mail:

Part # D

escription

Quantity C

ost Per Box Total

CC

C-L

P2824

*Prin

ter Packag

e (see abo

ve)

CC

C-F

O500C

AR

CA

RE

P

arts Plu

s CC

C L

abels fo

r Prin

ter (500/Ro

ll)

ISM

-LP

Rib

bo

n

Rep

lacemen

t Rib

bo

n fo

r Prin

ter

ISM

-LP

Co

verlet R

eplacem

ent K

eybo

ard C

over fo

r Prin

ter

CU

STO

M IM

PR

INT

INF

OR

MA

TION

(Req

uired

for C

usto

m O

rders)

Sh

op

Nam

e (Max 21 ch

aracters)

Ph

on

e Nu

mb

er

*Prin

ter Packag

e Inclu

des: K

eyboard, 1-Year Warranty, C

reate-A-Label S

oftware and 1 R

ibbon.P

rinter is special order only; ribbons and stickers come from

stock in warehouse.

WD

Custom

er Account:PO

#:

OIL C

HA

NG

E PRIN

TER/LA

BELS

200 Enterprise R

oad • Som

erville, TN

38068P

hone: 901-813-8065 • Fax: 877-500-8071

the.networkhq.org

Documents

TABLE OF CONTENTS · 2019-12-30 · Perception can drive a customer’s buying decisions. Parts Plus offers a large range of Parts Plus Car Care Center signage and business supplies