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TAMER FAHMY email: [email protected] Mobile :+20100-5051518 Dynamic and results oriented focused leader with main expertise in projects delivery, project management and marketing. Expert in delivering and designing cost effective high performance information technology infrastructures & applications to address complex business problems. Expert in IT Operations, Cards and ATMs Banking Operations. Expert in IT strategic planning, business development, change management, business processes & strategic development, and contract negotiation. Core competencies include: Marketing Strategy Planning & Execution Off shoring Application Development CIO - Banking Payment Systems: Cards & ATMs Banking Operations Technology Architecture & Integration High-Level Business Process Mapping Banking Industry Expert IT Strategy & Planning Projects Management & Delivery Building & re-structuring IT Organizations Network Platform Design & Implementation Technology/Business Linkage Planning and alignment PROFESSIONAL EXPERIENCE IBM, Cognitive Solutions Team May 2016 to Present Director, WW Marketing Leader Cognitive Solutions Responsible for Cognitive Solutions Pipeline Generation through: 1. Messages and Audience Alignment Work with messaging owners within each marketing program to ensure differentiated messages for core audience: C-Level, LOB, Developer and IT and to ensure we maximize the opportunity from repeatable industry solutions 2. Digital & Social Work with performance leaders to ensure strong mix of digital tactics. Create clear lead pass guidelines so that cognitive solution sellers get assigned high quality digital leads from LDRs. Focus on repeatable industry Solutions

Tamer Fahmy CV Jan 17

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Page 1: Tamer Fahmy CV Jan 17

TAMER FAHMY

email: [email protected] Mobile :+20100-5051518

Dynamic and results oriented focused leader with main expertise in projects delivery, project management and marketing. Expert in delivering and designing cost effective high performance information technology infrastructures & applications to address complex business problems. Expert in IT Operations, Cards and ATMs Banking Operations. Expert in IT strategic planning, business development, change management, business processes & strategic development, and contract negotiation. Core competencies include:

Marketing Strategy Planning & Execution

Off shoring Application Development CIO - Banking Payment Systems: Cards & ATMs

Banking Operations Technology Architecture & Integration High-Level Business Process Mapping

Banking Industry Expert IT Strategy & Planning Projects Management & Delivery Building & re-structuring IT Organizations Network Platform Design & Implementation Technology/Business Linkage Planning and

alignment

PROFESSIONAL EXPERIENCE

IBM, Cognitive Solutions Team May 2016 to Present

Director, WW Marketing Leader Cognitive Solutions

Responsible for Cognitive Solutions Pipeline Generation through:

1. Messages and Audience Alignment

Work with messaging owners within each marketing program to ensure differentiated messages for core audience: C-Level, LOB, Developer and IT and to ensure we maximize the opportunity from repeatable industry solutions

2. Digital & Social Work with performance leaders to ensure strong mix of digital tactics. Create clear lead pass guidelines so that cognitive solution sellers get assigned high quality digital

leads from LDRs. Focus on repeatable industry Solutions

3. Events: Develop and execute Industry led Microevents Content, offers and off-ramps around repeatable Industry Solutions Lead and co-ordinate our involvement in major events such as World of Watson

Enablement Support

Industry POVs: Work with Industry Leaders to develop/maintain CST Industry POVs and Webcasts Sales Kit: Development / maintain Sellers Kit

Communication

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Manage internal to the Cognitive Solutions Team Communication

IBM, Cognitive Solutions Team January 2016 to May 2016

Director, Banking & Business InitiativesResponsible for selling Cognitive Industry Solutions in the banking sector across MEA. Key clients included Commercial International Bank (CIB) in Egypt, National Commercial Bank (NCB) in Saudi Arabia and ABSA in South Africa.Other responsibilities included marketing activities for WW Cognitive Solutions, and MEA Cognitive Solutions Marketing. Key activities included developing and executing Cognitive Solutions Marketing Strategy & Plan in coordination with other Business Units marketing focusing on:

Pipeline Generation Messages and Audience Alignment Digital & Social Events Internal Enablement

IBM, Analytics Unit April 2015 to December 2015Director, WW Marketing Leader Analytics Consultative Sales& Consultant Analytics Consultative Sales

Responsible for consultative selling of IBM Analytics Solution in the Banking sector in MEA., and WW Marketing leader for Analytics Consultative Sales with main responsibilities including developing marketing strategy & plan for IBM Analytics Consultative Selling across all geos, with main focus on demand generation through microevents, and main events such as IBM Insight

IBM, Global Business Services January 2009 to April 2015

Director January 2012 to April 2015MEA Application Management Services Delivery Leader

Responsible for the delivery of all Application Services Projects (AMS) in MEA, managing all Project Leaders, and Delivery Project Executives in all MEA AMS projects. AMS Projects included applications maintenance, and applications outsourcing projects. Key clients included, MTN in South Africa, Bharti Airtel in Africa, Etihad Airways, EMAL in UAE, STC, Mobily in Saudi Arabia, and Mobinil, Etislaat in Egypt.

Portfolio of 200M$+ of annual revenue, maintaining high profit margins Maintained healthy projects for 3 years with zero Delivery Excellence issues. Passed 1st ADM/e Audit in MEA. Implemented several margin expansion programs to increase contracts GP.

Director October 2009 to April 2015MEA Global Delivery Centers Leader(Egypt & Morocco)

Responsible for the overall performance of IBM MEA GDCs Egypt and Morocco: Finance & Operations, Projects Delivery, Capacity Planning, Center Growth, Delivery Management, Delivery Excellence, Client Satisfaction, External/Internal Communications, Compliance, and building high performance teams with high morale

Finance & Operations: Always maintained over recovery for the centers financials

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Egypt Center Growth & Skills Build Up: Grew the center from 60 resources in 2009 to 550 resources in 2015.

Established Morocco GDC in 2014, and built all departments and process, grew the center to 50 resources in 2015. Established relationships with Moroccan government agencies and Moroccan Universities

Crisis Management Implemented Crisis Management Procedures during the Egyptian Revolution Events of February 2011, no project mile stones were missed, and received praises from clients for the center performance during the crisis

Delivered key projects to GBS Clients across the globe (ex MobiNil, Valeo, Vodafone,Saudi Airlines & AT&T)

Introduced Application Management Services (AMS) to GDC Egypt, won 4 AMS deals in one year Government Relations: Maintained strong relationship with the Egyptian Government Ministry of

Communication and IT as well as Information Technology Development Agency - ITIDA. Promoting GDC Image: Made several press interviews promoting IBM and GDC Egypt and Morocco. Application Assembly & Optimization AAO: AAO was introduced in GDC Egypt. Financial benefits were

realized. Our SAP AAO Leader received an AAO Global Award. Compliance: Always maintained a good business control posture, and led the organization to have business

controls embedded in their DNA. Attrition: Maintained a low attrition rate in GDC Egypt Diversity: Promoted Women to Leadership positions and maintained a good number of females in the

organization

IBM, Global Business Services January 2009 to October 2009Delivery Executive & Competencies LeaderEgypt Global Delivery Center

Responsible for the overall delivery of projects in GDC Egypt. Also responsible for building the organization structure of the center, as the center started operations in 3Q 2008.

Built and expanded the GDC Egypt Organization 80% in 9 months. Built Competencies in GDC Egypt: Organization structure included different competencies such as SAP,

Siebel, Application Development & Maintenance, Testing, and eSystems Built Supporting Functions in GDC Egypt Organization: Capacity Planning, IT, Operations, Delivery

Management and Business Controls Promoted GDC Egypt in different geos Delivered anchor projects to GBS clients, that were the anchor clients for GDC Egypt growth

CIB, Commercial International Bank July 2003 to December 2008Chief Information Officer & COO Payments

CIB is largest and most profitable private sector bank in Egypt, with 200+ Branches, 1000+ATM Network and 50+ Unmanned Branches. CIB is a leader in niche corporate banking and corporate finance: over 100 “Fortune 500” companies and >500 of Egypt’s largest corporations bank with CIB. It s also one of the largest retail banks among private sector banks.

Restructured CIB IT Organization according to International Standards. This included introducing new departments such as IT Quality Assurance, IT Security, IT Help Desk and IT Business Development.

Managing 300+ IT and ATM /Card Center Resources, with 9 direct reports, and 15% first line people managers.

Restructured Cards and ATMs Banking Operations, with 150+ resources. This included consolidation of banking operations and IT functions reporting to one entity with special focus on key performance metrics.

Introduced new departments in ATMs and Card Center such as Acquiring, Fraud Monitoring, dedicated call center for Cards and ATMs.

Completed the documentation of IT Processes based on ISACA Cobit Standards. These processes are currently being used by IT and are the basis of ISO 9000 certification.

Introduced Service Level Agreements between IT and different user departments, and also introduced new appraisal and counseling system that is currently adopted by IT Division.

Completed strategic projects for the bank, including enhancing the bank electronic delivery channels, (Internet Banking and Corporate Internet Banking) , implementing the 1st CISCO IP Call Center in Egypt, and the Middle East as part of a total CRM Strategic Initiative, and completed a bank wide paperless workflow system including LGs, LCs, Loans, Collection, and other processes,

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Also implemented IP Telephony bank wide replacing all old PBXs, and implemented new core banking application for Retail and SME Banking.

Built CIB Chip Card Personalization Center that produces Smart Cards for both Visa and MasterCard. Also managed the CIB acquiring certifications for Visa and MasterCard.

Built CIB Disaster Recovery Site using latest state of the art technologies that enable CIB systems to be operational within 15 mins in case of disaster.

Leading the team of IT in the merger/ acquisition proposal projects of Arab African International Bank, Bank of Alexandria and National Bank of Development by CIB.

Vice Chairman of CIB IT Steering Committee, active member of the New Products Committee

AVIT, Aviation Information TechnologyVice President, Chief Technology Officer & Quality Officer June 2002 to June 2003

AVIT is a Systems Integrator providing IT and Telecommunication Services and Solutions to the Aviation Sector in Egypt. The company is affiliated with the Egyptian Ministry of Civil Aviation. Key responsibilities included:

Worked with Lufthansa Consulting in the Restructuring Program for Egyptair Holding Co, main responsibilities were in the area of IT Strategy & Planning for Egyptair Holding and its SBUs/subsidiaries.

Worked with Sabre Consulting in the development of the Work Order for restructuring of Egyptair Airlines Co, in the area of Revenue Management, Sales/Distribution and Network Planning

Ensure Customer Satisfaction by monitoring the provision of Quality State of the Art Solutions to meet customer objectives.

Adhere to Quality International Standards internally or externally Plans, coordinates, and directs quality assurance program designed to ensure Quality of Services

consistent with established standards

Align AVIT to be ISO Certified. Ensure that all Internal Procedures are geared towards Customer Satisfaction Recommend and evaluates new technologies and/or services to be adopted by AVIT in solutions to

the Aviation Sector Continuous monitoring and enhancement of Quality Status.

FOCUS, Integrated Systems SAE June 1996 to June 2002Chairman & CEO, Cairo Egypt

Started and formed FOCUS late 1996. Full strategic, marketing, operating and P&L responsibility for FOCUS. FOCUS’ sales grew five Folds in 4 years. Built organizational infrastructure, developed strategic & tactical business plans, and guided the corporation to full-scale operation. Heavy emphasis on developing alliances, and risk sharing strategies. Created a market driven organization by initiating an operating structure of autonomous business

units. Positioned the company for alliances and partnerships with key players in the IT and

Telecommunication industries. FOCUS became a key IBM Business Partner, CISCO Premier Partner, Lotus Advanced Partner, Tivoli Business Partner, and many others.

Engineered the complete organization of FOCUS Systems Integration & Project Management Business Unit.

Negotiated and executed large SI Agreements with prominent customers such as Zamil Steel Industries, Sainsbury’s Egypt, & Sokhna Port Authority.

Worked closely with key business partners to generate the required business objectives. Developed a long term strategy to position FOCUS for new business opportunities. Defined sales, operations, and management objectives and implemented tactical plans to meet

objectives & deadlines. Established FOCUS Sales & Technical Teams, and participated in the skills enhancement &

training of FOCUS employees. Positioned FOCUS to be a key player in emerging technologies such as e Business, Systems

Management, and Networking. Maintained close contacts with FOCUS lawyers and auditors to supervise the company’s legal &

financial performance. Team building, human resources development. Received several awards for FOCUS as indicated in Awards Section.

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IBM Egypt 1984 to June 1996Projects Manager, IBM Egypt (1995-1996)

Responsible for Systems Integration (SI) Projects within IBM Egypt.: SI projects delivered with time and budget goals to high customer satisfaction. Established team of Project Managers and trained junior Project Managers. Participated in the development of IBM Egypt SI and Professional Services contracts, and adapted

them to the Egyptian environment. Participated in IBM Egypt Process Improvement Teams, to acquire IS9000 certification and

Malcom Baldrige Award. Developed process for Proposal projects and execution projects based upon IBM project

management methodologies.

Senior Projects Leader, IBM Egypt (1991-1995)

Responsible for Retail, and Distribution Sectors in IBM Egypt

Activities included preparing sector plans, market segmentation, design of applicable interventions, and consultations with customers to select appropriate alternatives.

Managing third parties and IBM agents during implementations. Trained junior engineers. Responsible for retail hardware and software product announcements in Egypt. Acquired experience in the preparation and negotiation of IBM contracts with third parties and

IBM Professional Services Contracts with customers. Managed Retail Projects with several customers

Systems Engineer, IBM Egypt(1984-1991)

Responsible for all IBM Airline Projects/Customers in Egypt, including Egyptair.

Maintained continuous contact with IBM International Airlines Support Center in London. Prime Airline Industry Specialist to tailor solutions, identify applicability and develop alternatives for

the airline industry. Managed & implemented several mega airline projects.

Responsible for several IBM customers as an account systems Engineer, such as the Central agency for Public Mobilizations and Statistics, the Egyptian Air Force, and the Egyptian Armament Authority.

RECOGNITION & AWARDS

Several GDC Awards 2009-2015 CIB Wining Team Bank Risk Game 2007 CIB Best Performer 2004 IBM CEMA Excellent Teaming Award for FOCUS 2001 IBM Business Partner Recognition Award for FOCUS 1999 IBM Professional Excellence Award 1995 IBM Europe Customer Excellence Award 1993 IBM SEMEA Customer Excellence Award 1993 IBM Hundred Percent Club 1992 IBM International Airlines Support Center Customer Excellence Award 1991 IBM Professional Excellence Award 1990 IBM Hundred Percent Club 1989 IBM Informal Award 1987 IBM Quality Award 1986

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LANGUAGES

Arabic ExcellentEnglish ExcellentFrench GoodGerman Good

EDUCATION

Bachelor of Science in Electrical Engineering 1983Faculty of EngineeringCairo University