Tangible Wk6tu Human Centered Design

8/22/2019 Tangible Wk6tu Human Centered Design

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Tuesday Week 6: Human Centered Design

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Theory and Practice of Tangible User Interfaces

Human Centered Design

Designing for Human Experiences

week 06


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Lecture Outline

Experience Prototyping [Buchenau

& Fulton Suri, 2000]

Designing for Experiencing [Sanders, 2002]

Method Cards [IDEO]

Thoughtless Acts [Fulton Suri & IDEO, 2000]


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Experience PrototypingBuchenau & Fulton Suri (2000)Experience is a dynamic, complex, and subjective phenomenon.

It depends upon the perception of multiple sensory qualities of a

design, interpreted through filters relating to contextual factors.


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Experience Prototyping

The experience of even simple artifacts does not exist in a vacuum but,

rather, in dynamic relationship with other people, places

and objects.

Additionally, the quality of peoples experience changes over time

as it

is influenced by variations in these multiple contextual factors.

Buchenau & Fulton Suri (2000)


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Subject Object

Tool

Activity

Designing Human Activities, Not Just Tools


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Emphasis on the experiential aspect of representations, which is

needed to successfully (re)live

or convey an experience with a product,

space or system.

Any kind of representation, in any medium, designed to understand,

explore, or communicate what it might be like to engage with the product, space or system we are designing.

Experiential Aspect




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What are the contextual, physical, temporal, sensory, social, and

cognitive factors we must consider as we embark on design?What is the essence of the existing user experience?

What are essential factors that our design should embrace?

Understanding User Experiences




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Design for ExperiencingSanders (2002)

Design peoples experiences of things, actions, and places.

Experiencing is a constructive activity. Need to access peoples

experiences (past, current, and potential) as the source of inspirationand ideation for design.


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Say

Think

DoUse

Know

Feel

Dream

Learn from What People

Sanders (2002)


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Say

Think

DoUse

Know

Feel

Dream

Explicit:

What people are able to express in words,but only what they want us to hear.Observable: Watching what people do and seeing what theyuse provides us with observable information.

Tacit and Latent:

Knowledge that cant readily be expressed in words,that can reveal latent needs.

Learn from What People

Sanders (2002)


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Learn, Look, Ask, & TryIDEO Method Cards

Tools for keeping people at the center of the design process.


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IDEO Method Cards

Learn:Analyze theinformation youve

collected to identify

patterns and

insights.

Look:Observe people todiscover what they

do rather than what

they say they do.

Ask:Enlist peoplesparticipation to

elicit information

relevant to your

project.

Try:Create simulationsto help empathize

with people and to

evaluate proposed

designs.


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Learn:

Affinity Diagrams

IDEO Method Cards


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Learn:

Character Profiles

IDEO Method Cards


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Learn:

Error Analysis

IDEO Method Cards


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Learn:

Cross-Cultural Comparisons

IDEO Method Cards


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IDEO Method Cards



patterns and

insights.


do rather than what

they say they do.


elicit information

relevant to your

project.


with people and to

evaluate proposed

designs.


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Look:

A Day in the Life

IDEO Method Cards


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Look:

Personal Inventory

IDEO Method Cards


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Look:

Behavioral Mapping

IDEO Method Cards


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Look:

Time-Lapse Video

IDEO Method Cards


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IDEO Method Cards



patterns and

insights.


do rather than what

they say they do.


elicit information

relevant to your

project.


with people and to

evaluate proposed

designs.


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Ask:

Collage

IDEO Method Cards

T d W k 6 H C d D i Th d P i f T ibl U I f


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Ask:

Camera Journal

IDEO Method Cards

T d W k 6 H C t d D i Th d P ti f T ibl U I t f


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Ask:

Unfocus

Group

IDEO Method Cards

Tuesday Week 6 Human Centered Design Theory and Practice of Tangible User Interfaces


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Ask:

Extreme User Interviews

IDEO Method Cards

Tuesday Week 6: Human Centered Design Theory and Practice of Tangible User Interfaces


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IDEO Method Cards



patterns and

insights.


do rather than what

they say they do.


elicit information

relevant to your

project.


with people and to

evaluate proposed

designs.



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Try:

Empathy Tools

IDEO Method Cards



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Try:

Bodystorming

IDEO Method Cards



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Try:

Behavior Sampling

IDEO Method Cards



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Try:

Role-Playing

IDEO Method Cards



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More and more we find ourselves designing complex and dynamic

interactions with converging hardware and software, spaces, andservices.

The designer needs to focus on "exploring by doing" and actively

experiencing the subtle differences between various design solutions.

Why Experience Prototyping?





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Multidisciplinary Team

Multiple disciplines are needed to solve the design problems of today

e.g. interaction design, industrial design, designers of environments,human factors specialists, mechanical and electrical engineers.

A powerful asset to have tools and techniques which create a shared

experience, providing a foundation for a common point of view.





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Thoughtless ActsFulton Suri

& IDEO (2000)

All those intuitive ways we adapt, exploit, and react to things in our

environment; things we do without really thinking.



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Thoughtless Acts

In daily life we make interpretations about the stuff around us all the

time

how it might work and what we can do with it. We develop an

exquisite awareness of the possibilities and sensory qualities of

different materials, forms, and textures. Understanding these intuitive

interpretations might be a significant source of insight for designers.

Fulton Suri & IDEO (20000)



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Reacting? Tactile and visual encouragement to stay on track?

Thoughtless Acts



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Reacting? Avoiding surfaces. Barely conscious adjustments in paths chosen?

Thoughtless Acts



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Reacting? How many ways to keep hands free on the go?

Thoughtless Acts



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Reacting? What other ways to encourage people to stop and shop?

Thoughtless Acts



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Reacting? For comfort and relief, our feet seek a variety of surfaces.

Thoughtless Acts



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Reacting? Items are safe and remembered within our personal space.

Thoughtless Acts



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Responding? Remembering or pointing to your place after interruptions.

Thoughtless Acts



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Responding? Easy way to carry the elements or a reminder of an intentional pairing of tools?

Thoughtless Acts



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Responding? Door rail swing, unconscious stretch, better balance?

Thoughtless Acts



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Responding? Simple analog tools for a more direct indication.

Thoughtless Acts



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Responding? Can spatial elevation enhance social, physical, and emotional experience?

Thoughtless Acts



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Co-opting? Airport office and hands free journey.

Thoughtless Acts



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Co-opting? A coffee cup set inside a roll of tape to steady it.

Thoughtless Acts



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Co-opting? An active storage mode.

Thoughtless Acts



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Co-opting? Extending personal space.

Thoughtless Acts



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Co-opting? Incidental benefits. Storage with the benefit of sun and fresh air.

Thoughtless Acts



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Exploiting? Environmental features act as breaks for carts. Ideas for built-in functions?

Thoughtless Acts



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Exploiting? Butter spatula and handle.

Thoughtless Acts



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Exploiting? Eating pizza on the go. Cactus bulletin board.

Thoughtless Acts



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Adapting? When do utilitarian tools become wearable? Personal and decorative?

Thoughtless Acts



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Conforming? Common view point, stride, and rhythm.

Thoughtless Acts


Th h l A


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Conforming? Trash stash.

Thoughtless Acts


Th htl A t


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Signaling? Shared tools often need status/progress indicators to let others

know.

Thoughtless Acts


Th htl A t


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Signaling? Status indicators can save disappointment. Evident from a distance.

Thoughtless Acts



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Inviting Curiosity

The key is looking carefully at what people actually do in various

situations and asking ourselves questions such as these to explainwhat we see: Why has someone placed this object here? What are

those people doing and why are they grouped like that? Why is it

that

people apparently avoid being here? Curiosity will reveal meaning

behind these nonspectacular

interactions that take place around us all

the time.

Thoughtless Acts




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Inspiring and Informing Design

Examining these everyday interactions, we discover a lot about how we

engage, adapt and make sense of our surroundings. We see directlyhow design plays into our lives, how we actively shape our environment,

and how we in turn are shaped by it. Observing such interactions

can

inspire new design opportunities and guide better solutions in valuable

ways.

Thoughtless Acts




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Opportunities for DesignEverywhere we look there is evidence of peoples creativity in

reinterpreting and adapting things, improvising solutions to make up forsomething thats missing or poorly designed. We should look for

patterns that point to a universal need. When we dig deep enough,

behavior that might at first seem arbitrary, surprising, or idiosyncratic,

usually has an insightful explanation.

Thoughtless Acts




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http://www flickr com/groups/thoughtlessacts/pool/


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http://www.flickr.com/groups/thoughtlessacts/pool/



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Capture Thoughtless ActsCapture Thoughtless Acts you see and post them on the course web.

Due Monday October 22. Discussion on Tuesday October 23.



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Midterm Project

Feedback for your midterm project is up on the course website.

Take a critical look at your interaction loop and discuss why tangibility

matter.

Tuesday October 9: Progress sketches due (post your sketches

on the course website).



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Thanks!

Documents

Tangible Wk6tu Human Centered Design