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TANNER SCOTT [email protected]
OVERVIEW
I am seeking a full time position within your company to gain hands on work experience to further my knowledge in the computer and technical field. Allowing me this opportunity to work for your company will give me a better understanding as I continue my career in information technology.
EDUCATION
Bachelors Information Technology 2011 - Current
Dual enrollment at Oakland University/Oakland Community College
Information Systems System Support Intro to Database Systems
Intro to Linux Intro to Software Engineering Network Administration
Networking Concepts Web Design 1
COMPUTER SKILLS
Computer OS: XP, Windows 7, Windows 8/8.1 Microsoft Office Suite 2007, 2010, 2013
Mac OSX and MS Office Suite 2011
Network Printers and Drives
WSUS Patch Management
AVG Antivirus
GeoVision Camera System
Cat5e & Cat6 cable management
Microsoft AD Account Management
Exchange Mailbox Management
Footprints Ticketing System
FreePBX Phone System
PROFESSIONAL EXPERIENCE
Computer Information Systems Manager 2015 - Current
Midwest Mobility Solutions, Troy, MI Perform troubleshooting and maintenance on approximately 100 laptops and workstations for 35 locations. Install and maintain POS equipment: bar code scanners, credit card readers and receipt printers. Setup and maintain Yealink phones with FreePBX. Maintain and monitor GeoVision camera system for 35 locations.
Setup and manage file permissions on fileserver.
Technical Support Specialist 2011 - 2015
Security Inspection, Rochester Hills, MI
Troubleshoot, repair and maintain approximately 250 Dell and MAC laptops and workstations.
Manage active directory and MS exchange environment: Create, change, and delete user accounts and mailboxes per request.
Create DHCP Reservations and DNS entries in Microsoft AD when required.
Joined Systems as members of domain when required.
Setup Windows Servers 2008 and Linux CentOS Servers as required.
Serve as Level 1 Help Desk tracking and assigning tickets to appropriate staff members and through appropriate escalation paths.
Perform all Move/Add/Changes for Avaya IP Office 1000 phone system and Avaya desk phones and softphones.
Track incidents and work time within Footprints, JIRA, Remedy ticket tracking systems and maintain appropriate SLA response times for both response and resolution times.
Manage, maintain and use centralized imaging server and setup and defined ‘golden’ image for all desktop deployments.
Manage, repair and maintain all printers within the organization.
Communication of projects and status with management and participate planning meetings.
Setup, Manage and maintain all system patches using Microsoft WSUS.
Setup and Administer centralized management for all AVG Antivirus installations and definition updates.
Install and support for 3 rd party applications. Examples: Microsoft Office, Visio, Project, Adobe, IM client, Antivirus
Manage and maintain fixed assets and software license inventory.
Maintain workstations and server environments including setup of cubicles, desks, Avaya phones, and the installation, image creation, upgrading and repair of systems.
Perform Network troubleshooting and assist Network Engineers as needed.
Research and investigation of DELL KACE as a potential imaging solution.
Work with vendors as necessary: Avaya, Dell, HP, XIMA
IT Help Desk Analyst 2010 - 2011
Security Inspection, Rochester Hills, MI
Provide IT support on request calls from dealers, aftermarket and fleet users regarding a variety of issues with their diagnostic tools, including hardware problems, software installation, networking and vehicle communication.
Familiar with a wide range of diagnostic devices, their software installation procedures, network configuration protocols, as well as their daily use abilities.
Perform remote access to the client’s pc to resolve their concerns in a timely manner.
Provide support to our clients for the installation, set up and configuration of their dedicated wireless network to be used for their diagnostic tools.
Fast-paced environment, moderate to heavy call volume
REFERENCES
Promptly furnished upon request.
