TAP ROAN DIENLVC VIET NAM

CONG HOA X.A. HOI CHU NGHIA VIET NAM Di)c lap - Ttr do - Hanh phtic

S6:505 /QD-EVN Ha N0i, ngay thong 5 nom 2017

QUYET DINH V/v ban hanh Quy dinh cung cap cac dich vu dien

TONG GONG TY DIO LVC MIEN TRI4otta- dung trong Tip doan Dien liyc QuOc gia Viet Nam

so. 64-3 DEN Ngay.

2"5 -05- 2017 TONG GIAM DOC TAP ROAN DIEN LI1C VIET NAM

Can, dr Nghi dinh s6 205/2013/ND-CP ngay 06/12/2013 dia. Chinh phu ve Dieu le to chirc va hoot dOng cila Tap doan Dien luc Viet Nam;

Theo de nghi cUa Ong Tru&ng ban Kinh doanh Tap doan Dien luc Viet Nam.

QUYET DINH:

Dieu 1. Ban hanh kem theo Quyet dinh nay "Quy dinh cung cap cac dich vu dien ap dung trong Tap doan Dien luc Quoc gia Viet Nam".

Dieu 2. Quyet dinh nay cc') hieu luc ice tir ngay 01/6/2017.

Dieu 3. Cac Pho TOng Giant d6c Tap doan Dien luc Viet Nam, Chanh Van phOng, Truang cac Ban dm Tap doan Dien luc Viet Nam, Thu tru'Ong cac don vi truc thu0c, cac cong ty condo, EVN nom gal 100% von dieu le, Ngtrei dai dien theo quyen doi pha.'n von dm Tap doan Dien luc Viet Nam tai cac Cong ty con, Cong ty lien ket va cac ca nhan lien quan có trach nhiem thi hanh Quy dinh nay./.

TONG GIAM DOC Noi nkin: - Nhu di'eu 3; - HDTV EVN (■:1 b/c); - Ltru: VT, KD,PC.

Ding Hoang An

Chuyeir

T.4.13 DOAN CONG HOA XA HOI oat NGHIA 'VIET NAM DIEN LVC VIET NAM D(Ic lap - Tu. do - Hunh ph&

QUY DINH VE CUNG CAP CAC DICH VU DIEN

TRONG TAP DOAN DIEN LIIC QUOC GIA VIET NAM

(Ban heinh kern theo Quyit dinh so505'QD-EVN ngay,{5thang 5 nam 2017 cna Tap clown Dien luc Viet Nam)

Chuang I CAC QUY DINH CHUNG

Dieu 1. Pham vi dieu chinh va Doi train ap dung

1. Pham vi dieu chinh

Quy dinh nay quy dinh viec cung cap cac,dich vu dien dm Tap clown Dien luc Quoc gia Viet Nam, bao gam: Dich cung cap dien mot Dich vu trong qua trinh thgc hien hop ding mua ban dien; Dich vu ho trq khach hang.

2. IA ttryng ap dung

Quy dinh nay ap dung &Si voi:

a. Khach hang có yeu c'au sir dung dich vu dien;

b. Tap down Dien luc Viet Nam, TOng ding ty Dien luc, Cong ty Dien luc, Dien luc va cac dun vi có lien quan thuOc Tap down Dien luc Viet Nam.

Dieu 2. Dinh nghia va cac chit viet tat

Trong Quy dinh nay, cac ter ngil va chit vi6t tat dugc hi'eu nhu sau:

1. Cap dien ap là mot trong nhting gia tri cita dien ap danh dinh dugc sir dung trong he thong dien, bao

a. Ha ap la cap dien AI) danh dinh den 1000 V;

b. Trung ap la cap dien ap danh dinh ten 1000 V den 35 kV;

c. Cao ap la cap dien ap danh dinh ten 35 kV den 220 kV;

d. Sieu cao ap la cap dien ap danh dinh ten 220 kV;

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2. Dam dtiu not IA diem not trang thiet bi, luoi dien cua Khach hang vao luOi dien phan ph6i/truyen tai. 3. Dan v/ giai guy& la Dien luc/Cong ty Dien luc/T6ng ding ty Dien luc thuc hien cac cong viec de hoan thanh cung cAp dich vu sau khi tiep nhan yeu c'au cua Khach hang qua dL m6i Phang Giao dich khach hang/Trung tam chain sac Khach hang. 4. Giciy ter toy than la mOt tong nhtmg loai gidy to sau: GiAy chimg minh nhan clan; Gidy chimg minh cong an nhan dan; Gidy chirng minh sy quan quan d6i nhan clan; The can cuac cong dan; H6 chieu hoac GiAy xac nhan nhan than oh cong an phtrang, xa (co anh clung ddu giap lai). 5. Giciy to xac dinh muc dich set. dyng dien la mOt trong nhithg loai giAy to sau: GiAy chimg nhan clang 14 doanh nghiep; Gidy chimg nhan clang 14 kinh doanh; GiAy thong nhan clang ky h6 kinh doanh; GiAy chimg nhan clang 14 hoat d6ng chi nhanh, van phong dai dien; GiAy phep dh tu; Quyet dinh thanh lap dan vi; Bien ban khao sat cAp dien oh Dien luc/Cong ty Dien luc; Thong tin dm doanh nghiep ten C6ng thong tin clang 14 doanh nghiep quoc gia tai dia chi http://www.dangkykinhdoanh.gov.vn. 6. Gay to' xac dinh chti th 7d HDMBD la mOt trong cac loai giay 0 co ten dm T6 chirc/ca nhan tai dia diem mua dien sau: H6 khAu thuang trio; S6 tam trii; GiAy chimg nhan quyen set hitu nha; Quyet dinh phan nha; Hop d6ng mua ban nha; Hop dung thue nha c6 thai han tir 01 nam troy len va d6ng hitu; Gidy chimg nhan quyen sir dung ddt; Hop d6ng Ay quyen quan 15r va sir dung nha/dat; Hop clung thue dia diem va cl6ng hitu; GiAy chirng nhan clang 4 doanh nghiep; GiAy chimg nhan clang ky kinh doanh; GiAy chirng nhan clang 4 h6 kinh doanh; GiAy chimg nhan clang 14 hoat d'Ong chi nhanh, van phong dai dien; Gidy phep dau tu; Quyet dinh thanh lap don vi. 7. Khdch hang la ca nhan, to chirc co giao dich voi Tap doan Dien luc Viet Nam, Tang cong typien luc va cac clan vi c6 lien quan thu0c Tap doan Dien luc Viet Nam de yeu cau cung cAp cac dich vu dien. 8. Khach hang mua dien sinh hoat la khach hang mua dien de sir dung tieu dung cho cac nhu cAu sinh hog gia dinh hang ngay. 9. Khach hang mua dien ngoai sinh hoat la khach hang mua dien six dung cho cac mix dich san xuat, kinh doanh dich vg, hanh chinh, su nghiep, khu cong nghiep, mua buon dien. 10. %kick hang mua dien ngein han ngoai sinh hogt la khach hang mua dien ngoai sinh hog c6 thai han sir dung it han 12 thang. 11. Mulch hang mua buon difn nong than la to chirc, ca nhan kinh doanh dien tai Wing nong thon, mien nui, hai dao mua dien tix Kral dien phan phi a ban dien truc tiep tai khach hang s* dung dien tai \rung nong thon, mien nui, hai dao. 12. Thai gian giai quyit la thai gian tir khi tiep nhan yeu ch den khi hoan thanh cung cap dich vu cho khach hang (khong tinh thai gian do cht quan tir phia Khach hang, tir phia ca quan quanl5T nha mr&c, do su kien bdt kha Ichang).

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13. To char trung gian thu tan dien la cac to chirc hoc ca nhan ngoai T4p down Dien hrc Viet Nam, c6 chirc n'ang cung cap dich vu trung gian thanh town nhu ngan hang, cac to chirc tai chinh, cac dich vu ban le dien nang, cac cira hang tien 1ch, btru cue... dugc Dien lac/Cong ty Dien lac/Tung ding ty Dien luck-1 ket h6p ding fry thdc thu tin dien. 14. Th6a thut:in dau n6i la van ban them thu'an gitra Dien ltrc/Cong ty Dien luc/Teng ding ty Dien lac/Tap down Dien hrc hoc dan vi dugc uy quyen va khach hang sir dung ltrai dien c6 tram bien ap rieng de dau not cac trang thiet bi dien cita Khach hang vao ltrai dien cita T4p down Dien lac Via Nam. 15. Thiit bi do dim dien la thiet bi do ding suit, dien nIng, dang dien, dien ap, tan se, he se cong swat, bao gem cac loci ding ta, cac loci clang he do dien va cac thiet bi, phu kien kern theo. 16. CTDL: Cong ty Dien lye tinh, quart, huyen. 17. CMCAND: Chirng minh cong an nhan dan. 18. CMND: Chimg minh nhan dan. 19. CMQDND: ChUng minh sy quan quan dOi nhan dan 20. DL: Dien hrc quan, huyen. 21. EVN: T4p down Dien lac Viet Nam. 22. P. GDKH: Phong Giao dich Khach hang. 23. HDMBD: Hop dong mua ban dien. 24. TCTDL: Tong cong ty Dien lac. 25. TT. CSKH: Trung tam Cham sec khach hang.

Nhang tir ngtr, cha viet tat khdc dugc hieu va dugc giai nghia theo quy dinh trong Dieu le to chirc va hoat dung cira `11p clown Dien ltrc Viet Nam, cac quy the quail ly nei b0 khac cira EVN va cac van ban quy pham phap luat khac cua nha nugc ban hanh con hieu

Dieu 3. Cam ket cung cap dich vu cho Khfich hang

Tap down Dien lac Viet Nam cam ket cung cap dich vu dien cho Khach hang theo cac nguyen tic sau day:

1. , Dap *rig mgi yeu cau cung cap dich vu dien hop phap cira Khach hang, dung chat lugng cong bo, dung nei dung va thei gian yeu cau;

2. ThIrc hien theo "co. the 01 cira" tir khi tier) nhan den ket tit& dich vu, Khach hang den dia diem giao dich khong qua 01 lin;

3. Dan gian, thuati tien, cong khai, de kiem tra, giam sat.

Dieu 4. Cac dich vu cung cap di?n

1. Dich vu cung cap dien moi

a. C'Ap dien mgi tir luoi dien ha ap;

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b. Cap dien mai tir' luai dien trung ap;

c. Cap dien mai tir luai dien cao ap, sieu cao ap.

2. Dich vu trong qua trinh thtrc hien HDMBD

a. Thay ai cong suit sir dung dien/thay di lo4i ding to 01 pha, 03 pha;

b. Thay di vi tri thiet bi do dem;

c. Thay d6i muc dich sir dung dien;

d. Thay di dinh mire sir dung dien;

e. Thay di chu the HDMBD;

f. Kiem tra cong ta, thiet bi do dem khac;

g. Cap dien tra 14i khi Khach hang &a tam ngimg sir dung dien;

h. Thay d6i th6ng tin dal clang icy;

i. Thay di hinh thirc thanh town tien dien;

j. Xir 1S, mat dien.

k. Gia han HDMBD;

1. Cham dirt HDMBD.

3. Cac dich vu hi; try

a. Tra dm thong tin;

b. Tu van sir dung dien;

c. Tu van thiet ke, xay dung, nghiem thu bao tri/bao duang, van hanh cong trinh dien;

d. Giai dap thac mac kien nghi oh Khach hang.

Dieu 5. Cac chi din cho Khach hang

1. Cac dich vu EVN cung cap cho Khach hang tuan thit theo cac quy dinh dm Nha mrac, dam bao quyen lqi chinh ding dm Khach hang ve sir dung dien.

2. Cac yeu cau cung cap dich vu oh Khach hang dugc tiep nh4n bang nhieu hinh thirc, bao g6m:

a. Giao dich true tuyen dien fir tai chuyen muc "Cham sac khach hang" ten Website dm TT.CSKH (Danh sach cac dia. chi Website xem Phu luc 1 dm Quy dinh nay);

b. Giri Email, fax, goi dien thoai, giri btru dien va cac tien ich khac theo dia chi duce niem yet tai P.GDKH va tren Website;

c. Khach hang true tiep den P.GDKH dm DL/CTDL.

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3. Khi nhan dugc yeu cau dm Khach hang, DL/CTRL se chi' dOng lien he va huong an Khach hang cu th6' thu tuc, each thirc than hien d(Si vai loai hinh dich vg yeu cau dm Khach hang.

4. Khi yeu cau cung cap dich vu, Khach hang chi can cung cap 01 ban pho to hoac ban chup gidy to' lien quan den loai hinh dich vu yeu cau. Tnth.ng hop Khach hang chua co di' ho so., c6 the be) sung trong qua trinh th.uc hin dich vu (khao sat, thi cong, nghi@n thu, cung cap dich vu) den truot khi ket thac dich vg tai dia diem cila khach hang.

5. Tai mot dia di6n dang 14 mua di@i, khach hang mua d* sinh hoat duce Igr 01 HEVIBD va lap (tat 01 cong to. di@i.

6. Khach hang mua din sinh hoat theo dinh mire va gia ban din do BO COng Thuong quy6t dinh, dugc cong b6 rOng rai tren trang Website dm BO Cong Thucmg, EVN, TCTDL.

5

Chuang II

DICH VV CUNG CAP DIN

Dieu 6. Dich vu cap dien m&i tir hr6i din ha ap (220/380V)

1. Khach hang c6 nhu cau cung cap dich vu dien meri ttY luoi dien ha ap c6 the gin yeu cAu cung cap dich vu tai cac dau mOi tiep

nhan neu tai khoan 2 Dieu 5 Quy dinh nay. 2. Thu tuc va trach nhiem trong viec cung cap dich vu cap dien mui tir luai dien ha ap quy dinh tai bang duai day:

STT Loai hinh dich AT Giay to. khach hang

cung cap Thai gian giii quyet ciia

DL/CTRL

Trach nhiem chi phi Chi clan lien

quan DL/CTDL Khach hang

1 Khach hang mua dien . sinh hog (01 pha, 03 pha)

1. GiAy de nghi mua dien 2. Giay to tuy than (ca nhan hoc ngtred dai dien hop phap Fin. TO chirc) 3. Giay to. Xac dinh chit the IIDMBD

- Thanh ph& thi xa, th.i tran: lchong qua 03 ngay lam viec

- Nong th6n: Ichong qua 05 ngay lam viec

- Neu phai lap dung them cOticap ngam/lap d4t may bien clang dien khong qua 07 ngay lam viec

lir luai dien den cong to va aptomat bao ve (ngay sau cong to)

Tir sau ap to mat bao ve (ngay sau ding to.) den dia diem sir dung dien dm Khach hang

'Mau giay de nghi mua dien' dtroc neu tai Phu luc 2

2 Khach hang mua dien sinh boat (01 pha, 03 pha), sir dung chung cong to

• A 1. Giay de nghi mua dien 2. Giay to tay than (ca nhan hoc nguOi dai dien hop phap cUa TO chirc) 3. Giay tO xac dinh chic the BDMBD 4. SO h6 khau/s6 tam tril/xac nhan cong an quart 151 ten dia ban dm cac h6 dung chung 5. Giay fly quyen c6 chit 14/ dm cac h6 dung chung

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3 Khach hang tach cong to dung chung

1. GiAy a nghi mua dien 2. GiAy tor tity than (ca nhan hoc ngtreci dqi dien hop phap dm TO chirc) 3. GiAy te, xac dinh chi the HDMBD 4. thay cam ket thank town het no tien dien vai chu HDMBD Bang &rig chung

- Thanh phO, thi x'a, thi trAm khong qua 03 ngay lam viec

- Ming thon: khOng qua 05 ngay lam viec

- Neu phai lAp dung them c(lycap ngAmila'p at may bien dung dien Ichong qua 07 ngay lam viec

Tir luai dien den cong to va aptomat bao ye (ngay sau cong to)

Tir sau ap to mat bao ve (ngay sau cong to) den dia diem sir dung dien cim Khach hang 4 Khach hang mua dien

ngoai sinh hok (01 pha, 03 pha), có cong suk lan nhAt < 40kW

1. Giay de nghi mua dien 2. GiAy to. thy than (ca nhan hoc ngutri dal dien hop phap dm TO chirc) 3. •GiAy tiy xac dinh chi]. the HDMBD 4. GiAy tar xac dinh muc dich sir dung dien

5 Khach hang mua dien ngoai sinh hot (01 pha, 03 pha), ce) cong suk lon nhk > 40kW

.

1. Giay de nghi mua dien 2. Giay to, tuy than (ca nhan ho4c nguoi dal dien hop phap Oa TO chirc) 3. Giay t& xac dinh chii the HDMBD 4. GiAy t6 xac dinh muc dich sir dung dien 5. Ban clang 14' bleu a phu tai. (Trueng hop khach hang san xuat, kinh doanh dich vi)

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6 Khach hang mua din ngan han ngoai sinh hoat (01 pha, 03 pha)

1. Gidy de nghi mua d*-1 2. Giay to. thy than (ca nhan hoac ngtroi dai din hap phap dm TO chirc) 3. GiAy ter xac Binh chi.). the

`Gidy bap lanh Ngan hang hoc dat coo' neu tai

.;. Dieu 8

HDMBD 4. GiAy to xac dinh inuc dich sir ching dien 5. Giay bao lanh ciia Ngan hang ho4c at CQC

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Dieu 7. Trinh tv cap dign pith tir hroi dien ha ap

1. Khi nhan dugc yeu cau cung cap dich vu cua Khach hang, don vi giai quy& se chu dOng lien h" voi Khach hang.

2. Khach hang thong nhat vai Dan vi giai lap

thud diem ,khao sat, chi' the HDMBD, thoa thuan vi tri va th6i gian lap dat ding to., bo sung cac giAy tes, con thieu (neu co) tai dia diem dm Khach hang.

3. Khach hang tham gia nghiem thu, 14 Bien ban treo thao thiet bi do dem va nghiem thu, 1(3', HDMBD TA' dugc DL/CTDL 14 truac, gii"r 01 ban ding tiled diem clung dien sir dung.

4. TO chirc/ca nhan thuc hien dich vu lap dat day clan sau cong toy vao nha cho Khach hang phai dam bao tieu chuan va quy dinh an town dien.

Dieu 8. Gia tri va thud han bao linh/dat coc khi mua dien ngin h#n

1. Khach hang mua dien ngan han ngoai sinh hoat khi yeu cau mua dien, phai thyc hien dat ccc bang tien cho DL/CTDL hoac cung cap cho DL/C1DL Giay bao lank khong huy ngang hoac Chung thu bao lanh khong huy ngang cua Ngan hang.

2. Gia tri dat c9c/bao lanh dugc xac dinh bang so tien dien theo so ngay de nghi mua dien hoac bang so tien dien tuang irng voi krang dien du kien tieu thy trong 1,5 than.

3. Thin han bao lanh bang thud han cua HDMBD cong them 10 ngay lam viec.

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Dieu 9.Dich vu cap diet' m6i ltreri dien trung AL) (cip dien Ai) 6kV, 10kV, 15kV, 22kV, 35kV)

1. Khach hang có yeu Cau mua dien tir Diem ddu n6i den dia diem sir dung dien cua Khach hang gin yeu cdu cung cap dich vu tai cac dau mei fief) nhan neu tai khoan 2 Dieu 5 Quy dinh nay.

2. Thu tuc va trach nhiem trong viec cung cap dich vu dien mai tir luai dien trung Ai) quy dinh trong bang dtroi day. TT Loui hinh dich vu Giiy to. khach hang cung cap The'ri gianx giai

quyet cua DL/CTDL

Trach nhiem chi phi Chi din lien quan

DL/CTRL Khach hang 1 Khach hang mua dien sinh

bat

• x 1. Giay de nghi mua dien 2. Gidy tar tay than (ca nhan hoc nguoi dai dien hgp phap cua TO chirc) 3. Gidy tO xac dinh chit the HDMBD 4. Thong tin clang 14, du nei

- Tai TPHCM khong qua 05 ngay lam viec

- Cac tinh/t.phe khac khong qua 07 ngay lam viec

Tu luai dien den diem dau nei da. thee thuan va thiet bi do dm

Tir diem dau nei dal thoa thuan den dia diem sir dung dien cua Khach hang

'Wu Thong tin dang k5r ddu n6i' neu tai 'Phu luc 3

2 Khach hang mua dien ngoai sinh hoat 2.1 Kbach hang mua dien ngoai sinh hog cong sudt den 2.000kVA

1. Giay de nghi mua dien 2. Gidy fa rely than (ca nhan ho:ac ngueyi dai dien hop phap dm TO cluk) 3. Gidy tar xac dinh chit the HDMBD 4. Gidy to xac dinh mix dich sir dung dien 5. Thong tin (tang 14, dau n6i

- Tai TPHCM khong qua 05 ngay lam viec

- Cac tinh/t.pha khac khong qua 07 ngay lam viec 2.2 Khach hang mua dien

ngoai sinh hog ding sudt lan hem 2.000kVA

3 Khach hang mua buon dien !long then

1. Gidy de nghi mua dien 2. Giay ter tit)/ than (ca nhan hoc ngtrai dai dien hop phap dm To chirc) 3. GiAy tey xac dinh chit the HDMBD

• A . 4. Thong tin clang 14/ dau not 5. Gidy phep hog &ling Dien hrc (truemg hop mua buon dien có cong suat lan hen 50kVA)

- Khong qua 07 ngay lam viec

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Dieu 10. Trinh tir thye hien cap dien mai tur hreri dien trung ap

1. Throng hop cong trinh dien (tram ban ap/clithrig day vet tram ban ap) do DL/CTDL d'au tu, DL/CTDL thuc hien 02 thil tuc voi Khach hang (i) Tier) nhan yeu cAu, khao sat hien tru,;mg, thaa thuan diem d'Au n6i va (ii) KS/ kat HDMBD nhu d6i voi khach hang mua dien tir luai dien ha ap. Cac btrac can lai DL/CTDL tir thuc hien tuan thu theo Eng qui dinh ve dau tu xay dung ca ban. T6ng thai gian la 30 ngay lam vFec (bao g6m thai gian thuc hien caa DL/CTDL va thai gian giai quyet this tuc cua cac ca quan quan ly nha nuot), rieng tai dia ban TP H6 Chi Minh la 13 ngay lam vi?e.

2. Twang hop cong trinh dien do khach hang dau tu:

a. Khach hang co tong cong sat tram bin ap den 2.000kVA.

Hang muc va trinh tir thtrc hi?n Trach nhiem thin hi?n

Thai gian thtyc hin dm DL/CTDL

- Khach hang - DL/CTDL Khong qua 02 ngay lam vi?c

LT* nhan yeu cAu, khan sat 1. hien truing, ThOa thuan dau not

'iv - Khach hang - So' Xay dung/So. Giao thong cong chinh/UBND cac cap theo tham quy6n.

2. Them thuan vi tri cot/tram dien, hanh lang luoi dien va Cap phep thi cong xay dung

cong tnnh dien

• - Khach hang - Co. quan quan Vr mai truang

3. Xac nhan ke moi tnrong

hoach bao ve

- Khach hang 4. Thi cong xay dung cong

trInh dien

- Khach hang - DL/CTDL

- Ti TPHCM khong qua 03 ngay lam vie‘c

- Cac tinh/thanh phO khac khong qua 05 ngay lam vi.?c

5. KS, ket HDMBD, nghie'm thu va dong dien

TOng thoi gian dux hien cac tin tuc

voi DL/CTDL

-Tai TPHCM khong qua 05 ngay lam vi?c

- Cac tinh/thanh phO khac khong qua 07 ngay lam v*

Ghi chti : Ping cong 5 buck, Om Khach hang voi DL/CTDL: 2 Inrac Khach hang voi Ca quan quan ly Nha mac: 2 blot Khach hang to chirc thi ding: 1 bulk

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b. Khach hang có tong cong sukt tram bien ap lom hcm 2.000kVA.

Hang nitic va trinh tir thvchien Trach nhiem thip hien Thai gian thirc hien cilia

DL/CTRL

- Khach hang - DL/CTDL

Khong qua 02 ngay lam vic 1.Tiep nhasn yeti au, khao sat hi0 truong, Thaa thuOn dau

not

• - Khach hang - So. Cong Thucmg 2. Xac nh4n sv pha hqp Quy

hoach din

,i, - Khach hang - So' Xay dung/Sa Giao thong cong . chinh/UBND cac cap theo thAm quyen.

3. Thoa thuan vi tri cOt/tram di:e'n, hanh tang hroi din va Cap phdp thi cong xay, dling

cong trinh din cap

• - Khach hang - Co' quan quan 13', moi tnremg

4. Xac nh4n Ice hoach bao Ni'' moi truong

• - Khach hang 5. Thi cong xay di..mg ding

trinh di0

- Khach hang - DL/CTDL

- Tai TPHCM khong qua 03 ngay lam vi:e'c

- Cac tinh/thanh ph6 khac kh8ng qua. 05 ngay lam v*

6. KS, ket BDMBD, nghi'e'm thu va dong din

Ring thtri gian thvc hiencac thd tuc voi DL/CTDL

'

- Tai TPHCM khong qua 05 ngay lam vi:e'c

- Cac tinh/thanh ph6 khac khong qua 07 ngay lam vi'c

Ghi chu : Tong cong 6 buck, g m Khach hang vol DL/CTDL: 2 buoy Khach hang voi Ca quan quan ly Nha nuoc: 3 Int& Khach hang to chirc thi cong: 1 buac

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Di&I 11. Dich vu cap dinmoi tir hroi dien cao Ap 110kV, 220kV, sieu cao Ap 500kV

1. Khach hang có yeu cAu mua dintir luoi 110kV do cac Cong ty trach nhiem hal han mot thanh vien Hai PhOng, Hai Duang, Ninh Binh, Deng Nai, Da Ngng, Cong ty Co phAn Dien 1irc Khanh Hoa de nghi lien N vai Phong Kinh doanh cua Cong ty. 2. Khach hang di yeu cau mua dien tir luoi 110kV do cac TCTDL quan 13'7 de nghi lien he vai Ban Kinh doanh cua TCTDL. 3. Khach hang di yeu eau mua dien to luai dien truyen tai (110kV, 220kV, 500kV) va tir thanh cai cac nha may dincac don vi phat dien trgc thuOc hoccong ty con do EVN n'am gift 100% von dieu le, de nghi lien he vai Ban Kinh doanh cua EVN.

13

Chuang III

DICH VU TRONG QUA TRINH THI1C HIEN HDMBD

Dieu 12. Dich vu trong qua trinh thirc hien HDMBD

1. Trong qud trinh thuc hien HDMBD, Khach hang c6 nhu cAu cung cap dich vu khdc c6 the giri yeu cAu cung cap dich vu tai caz dau moi tiep nhlan neu tai khoan 2 Dieu 5 Quy dinh nay.

2. Thu tuc va trach nhiem trong viec cung cap dich vu theo yeu cAu ciia khach hang, trong qua trinh thuc hien HDMBD quy dinh trong bang duai day:

TT Loai hinh dich vu Giay to. khach hang cung cap can

Tigri gian giai quyet' dm DL/CTDL

Trach nhiem chi phi Chi din lien quan DL/CTDL Khach hang

1 Thay dOi cong suit sir dung dien/thay di lo4i cong to 01 pha, 03 pha

1. Giiy de nghi 2. Bang ke thiet bi dien sir dung

- Thanh pheilthi xa/thi tin: Ichong qua 03 ngay lam viec

- Nong than: lc.hong qud 05 ngay lam viec

- Neu phai rap may bien clang: Ichong qua 07 ngay lam viec

Cac chi phi con lui, da trir Chi phi thuc trach nhiem dm IChich hang

- Luoi dien ha dip: Tir sau dp to mat bac. ye (ngay sau cong to) den dia diem sir dung dien dm Khach hang

- "mai dien trung ap: Tir diem dau nei den dia diem sir dung dien ciia Khach hang

2 A • Thay dm cong suit sir dung dien/thay dOi 104i cong to 01 pha, 03 pha (1)6i WA khach hang SX, KD, DV c6 ding suit sir dung cue dui .?.. 40kW)

.

• A • 1. Glay de nghi 2. Bang ke thiet bi dien sir dung 3. Ban dang 1(57 bieu do phu tai

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TT Leal hinh dich vu G. Aay

. ta khach hang A cung cap

Thai gian OM quyet cua DL/CTDL

Trach nhiem chi phi Chi dAn lien quan DL/CTDL Khfich hang

3 Thay do' i vi tri thiet bi do am 1. Gia'y a nghi - Khong qua 07 ngay lam viec

Toan be chi phi (trir ding ta)

4 Thay di muc dich sir dung dien 4.1 Tir sir dung dien ngoai sinh hoat sang sir dung dien sinh hoat

1. GiAy 6' nghi - Khong qua 01 ngay lam viec

MiL phi

Dieu 13.1

4.2 Chuyen sir dung dien ngoai sinh hoat phai thay dOt i gid ban dien

1. Gia'y de nghi 2. GiAy to xac dinh muc dich sir dung dien

- Khong qua 03 ngay lam viec

Dieu 13.2

4.3 'Fix sir dung dien sinh hoat sang sir dung dien ngoai sinh hoat

Dieu 13.3

5 Thay dOi dinh milt sir dung dien

1. Gidy de nghi 2. SO hO lchAU/SO tam tridxac nhan cong an quan 1Sr dia ban cho cac hOingirei clang chung tai dia diem sir dung dien

- Khong qua 03 ngay lam viec

Mien phi

6 Thay dOi chii the HDMBD 1. Gidy de nghi 2. Gid'y ter xac dinh chii the HDMBD mai

- Khong qua 02 ngay lam viec (Khach hang sir dung dien sinh hoat)

- Khong qua 03 ngay lam viec (Khach hang sir dung diOn ngoai sinh hog)

Mien phi

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TT Loai hinh dick vu Giay to. khach hang A cung cap Thai gian giai quyet

cua DL/CTDL Trach nhi?ni chi phi CM clAn

lien quan DL/CTDL Khach hang 7 Kiem tra &Ong to va till& bi do

dem Ichac 1. Giay de nghi .1 Dieu 14

Kiem tra Dien luc thuc hien - Khong ,qua. 01 ngay lam

viec (doi \raj cong to) - Khong qua 03 ngay lam

viec (doi vai may Nen clang/may bien dien dp)

Mien phi

Kiem dinh - To chirc kiem dinh dOc lap thuc hien .

- Khong qua 15 ngay lam viec

Toan bei chi phi: neu thiet bi do dem sau kiem dinh dat yeu cAu Icy

x thuat ve do hrong

8 Cap dien trO 14i khi khach hang da tam ngimg sir dung dien

1. Giay de nghi - Khong qua 02 gi6 dei vai khu vvc thanh thi

- Khong qua 08 gib do" i v6i khu vuc nOng them

Tien dien chira thanh toan, lai cham tra, phi d6ng cat dien

9 Cap dien tro. 14i khi khach hang bi tam ngixng sir dung dien do yeu eau dm ccs quan Nha nu&

1. Giay de nghi 2. Van ban cho pile') ciia , Ca quan tham quen ,

10 Thay dOi thong tin da clang V Giay de nghi - Ngay sau khi tier) nhan yeu call nhung khong qua 01 ngay lam viec

- Tru6ng hop phai V phi,' luc 1-1DMBD IdiOng qua 02 ngay lam viec

Mign phi

11 Thay cliii hinh thirc thanh toan tien dien

1.Giay de nghi - Khong qua 01 ngay lam viec

Mien phi Dieu 15

16

TT Loui hinh dich vu Giay a khach hang

cung cap Thai gian giai quyet

cila DL/CTDL Trach nhiem chi phi Chi &in

lien quan DL/CTDL Khach hang 12 XirlSr bac) mat dien 1., Khach hang cung

cap thong tin dtrai moi hinh thirc

- Do ngirng giam cung cap dien có ke hoach: Theo ke hoach a thong bao

Mign phi

- Do su c6: Khong qua 02 gia

Cac Ben chiu trach nhiem Ichae plux s‘r co thuOc tai sari pan 1St

13 Gia han HDMBD 1. Giay de nghi - Khong qua 01 ngay lam viec

Mign phi

14 Chdm dirt HDMBD 1. Gidy de nghi - Khong qua 02 ngay lam viec

Mien phi

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Dieu 13. Thay doi raw dich sir dung MO

1. Truong hgp Khach hang dang sir dung dien ngoai sinh hoat c6 yeu cau thay ai sang sir dung dien sinh hoat, Khach hang cong vai DL/CTDL thug hien ch'Am dirt HDMBD ngoai sinh boat va kYr ket HDMBD sinh hoat mai. 2. Truong hgp Khach hang dang sir dung dien ngoai sinh hog c6 yeu cau thay doi mug dich sir dung dien an den thay doi gia ban dien, Khach hang cong voi DL/CTRL thug hien lap 'Bien ban thoa thuan tyr le muc dich sir dung dien' theo thug ye. 3. Truong hop Khach hang dang sir dung dien sinh boat c6 yeu cau thay d6i sang sir dung dien ngoai sinh hoat, Khdch hang dung vai DL/CTDL thug hien chain dirt HDMBD sinh boat, lap "Bien ban thoa thuan tyr le mug dich sir dung dien" theo thug t6 Ira kyr ket HDMBD ngoai mug dich sinh boat.

Dieu 14. Kiem tra cong thik bi do dm dqn khic

1. Khi Khach hang c6 yeu cau kiem tra cong to ho:dc thiet bi do dm khac DL/CTDL/TCTDL c6 trach nhiem kiem tra mien phi va thong bao cho Khach hang ket qua kiem tra thiet bi do dem. 2. Truong hop Khach hang khong &Ong y vai ket qua dm DL/CTDL/TC 1t)L, Khach hang c6 quyen de nghi S& Cong Thucmg to chirc kiem dinh dOc lap. 3. Trong truong hop don vi kiem dinh dOc lap xac dinh thiet bi do dem dien dam bao theo dung tieu chuL quy dinh, Khach hang c6 trach nhiem thanh town chi phi kiem dinh cho don vi kiem dinh dOc

Dieu 15. Thay doi hinh thtic thanh town tien dien

1. Khach hang c6 yeu cAu thay d6i hinh thirc thanh town tin dien da kyr trong HDMBD, c6 the lua chon mot hay nhieu hinh thirc thanh toan va giri yeu cau thay di den cac dAu moi tiep nhan neu tai khoan 2 DiL 5 Quy dinh nay. 2. Cac hinh thirc thanh town tien dien bao g6m:

a. Uy nhiem thu/Oy nhiem chi;

b. Trich ng to dOng;

c. Tai quAy cna Ngan hang/DL/CTDL ;

d. Qua may ATM/Internet Banking/Mobile Banking/SMS Banking;

e. Qua cac T6 chirc trung gian thanh town;

f. Cac hinh thirc khac dugc th6a thuan trong HDMBD.

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Chirong IV DICH VU HO TRQ

Dieu 16. Cac loaf hinh dich vu.

1. Khach hang c6 nhu cdu cung cap dich vu h6 trg có the giri yeu cdu cung cap dich vu tai cac ddu moi tiep nhan neu tai khan 2 DiL 5 Quy dinh nay. 2. Cac dich vu h6 tra va trach nhiem thirchien dm. DL/CTDL/TT.CSKH cung cap bao g6m:

STT Loui hinh dich vu ThZri gian giai quyet am DUCTDL/ TT.CSKH

Chi phi dich vu

1 Tra dim thong tin Khi nhan duvc yeu eau Mien phi 1. Lich ngUng giam cung cap dien 2. Thu tuc cap dien 3. Thil tuc lien quan den HDMBD 4. Chi s6 ding to, hoa don tien dien 5. Nv tien dien 6. Diem thu va hinh thirc thu tien dien 7. Khac

2 Tir van sir dung di0 Khi nhan &rot yeu au Mien phi 1. LAra chon day dan dien, thiet bi dien trong gia dinh 2. Sir dking dien an toan 3. Sir dung dien tiet kiem hieu qua

3 Tir yin Thiet ke, xay dung, nghi0i thu, bao tri/bao chroTig, van hanh ding trinh di0

Theo hop d6ng 14/ ket Theo hgp deng IcS, ket

1. Ldp at day clan tir sau ding to den nha Khach hang 2. Thiet ke, xay lap cong trinh dien 3. Nghiem thu ding trinh dien 4. Bao tri/Bao dating cong trinh dien 5. Van hanh cong trinh dien

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STT Loai hinh dich vu Thtri gian giai quyet cilia DL/CTRL/ TT.CSKH

Chi phi dich vu

4 Giii dap kien nghti ciia Khach hang Khi nh4n dugc yeu cAu Mign phi 1. Neat dien 2. Thil tuc cap dien 3. Gia ban dien 4. floa don tien dien 5. Ghi chi so cong to 6. Thong tin ye thiet bi do dem 7. Cac loci chi phi 8. Thai dO cua Can b0 nhan vien 9. Cac van 6 lien quan den cung cap dien va sir dung dien

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Chuang V

TRACH NHIEM THI HANH

Dieu 17. Quyen lmi va trach nhi4'm cua Khfich hang

1. Quyen loci

a. Ducfc yeu cau cung cap cac dich vu dien trong Quy dinh nay.

b. Ducfc mien chi phi lam cac thit tuc thuc hien dich vu cung cap dien.

c. Dugc cung clap dich vu theo dung n61 dung va thei gian neu trong Quy dinh nay khi c6 dAy du ho so.

d. Duoc quyen lua chon to chirc/ca nhan cung cap dich vu dien (Tu 'An thiet ice xay dung, giam sat cong trinh dien....) thuOc trach nhiem cua Khach hang, dam bao tieu chuAn ky thuat va an town dien.

e. Be sung giAy to con thieu trong qua trinh thuc hien dich vu cung cap dien den khi hoan tat dich vu tai dia diem yeu cau cua Khach hang.

f. Dugc kiem tra, giam sat viec thuc hien cac dich vu cung clap dien neu trong Quy dinh nay.

g. Thuc hien cac quyen loii theo cac quy dinh cua phap luat.

2. Trach nhiem

a. Hop tac, phi hop vai don vi cung cap dich vu trong qua trinh cung cap va sir dung dich vu.

b. Sir dung dien an town, fiat kiem, hieu qua, &mg muc dich va clung nei dung HDMBD da ky k6t.

c. Thuc hien cac trach nhiem khac theo cac quy dinh cua phap lust.

Ditu 18. Trach nbiOn va Quyen loti cua TCTDL/CTDL/1311,

1. Trach nhiem

a. Huang din day du cac he so. dill tuc khi tiep nhan yeu cau cung cap dich vu cua lchach hang. Tip nhan h'6 so con thieu trong qua trinh thuc hien den truac khi ket thiic dich vu tai dia diem you cau dich vu cua Khach hang.

b. Khong dugc to choi cap dien khi Khach hang da c6 du he so theo yeu cau cua Quy dinh nay, trir truOng hop c6 van ban dm co quan quan ly nha nuac c6 tha‘m quyen khong cho phep cap dien.

c. Thuc hien dung Lich da hen voi Khach hang. Dam bao cung cap dich vu dien dimg not dung, dung thOi gian.

21

d. Thoa thuki va dugc sir chip thuki cua chii so. him cong trinh dien, khi sir dung tai san 1u6ri dien cua chi" ser hal, ban dien cho Khach hang khac

e. Yeu cL can bO nhan vien sir dung trang phuc cong tac hoc the nghiep vu khi giao tiep vOi khach hang theo nhiem vu dugc giao.

2. Quyen loci

a. Thuc hien cac quyan lgi theo cac quy dinh cua phap

b. Dugc quyen to ch6i hoc ngimg cap dien d6i voi cac khach hang vi pham cac qui dinh cua phap luk theo yeu cau ciia Ca quan quan ly Nha nuesc có tham quyen.

Dieu 19. Trach nhqm cua cac don vi trong EVN

1. Trach nhiem cua cac P.GDKH/ TT.CSKH: nap nhin va tra loci cac yeu cL cua Khach hang qua cac kenh giao tiep theo khoan 2 DiL 5 cua Quy dinh nay.

2. Trach nhiem cua cac TCTDL/ CTDL/ DL:

a. Thong bao cong khai nOi dung Quy dinh tai P.GDKH, TT.CSKH, Website.

b. Khong dugc quy dinh rieng vat Khach hang trai v6 i Quy dinh nay.

c. TO chirc phin cong chirc nang nhiem vu nOi bO dam bao cung cap dich vu den Khach hang theo dimg Quy dinh nay.

3. Trach nhiem cua EVN: Kim tra, giam sat va giai guy& cac vuong mac trong qua trinh thuc hien Quy dinh nay.

22

CHIYONG VI

TO CHtrC THVC HIEN

Dieu 20. TO chtrc thirc hien

1. TOng giam dec, cac Pho TOng Giam dec EVN, Tru&ng cac Ban thuOc HDTV EVN, Chanh Van phong, Truong cac Ban chirc Wang cua EVN, Thd truOng cac Don vi thuc DOi Wong ap dung tai khoan 2 Dieu 1 Quy dinh nay va cac to chdc, ca nhan lien quan chiu trach nhiem thi hanh Quy dinh nay.

2. Cac Don vi ep dung tivc tier) Quy dinh nay va dugc ban hanh huOng clan thuc hien nhang not dung cac thit dm don vi chua dugc quy dinh tai Quy dinh nay. Huang dan dm Don vi 'thong dugc trai quy dinh phap luat, quy dinh cua EVN va quy dinh tai Quy dinh nay.

3. Quy dinh nay la co sec de Nguai d i dien van dung, coy kien khi xay dung va bieu guy& ban hanh quy dinh co not dung lien quan den Quy dinh nay tai don vi minh.

4. Trong qua trinh thuc hien, neu phat sinh vuong mac, cac don vi, to chdc, ca nhan phan anh ve EVN (Ban Kinh doanh) cue xem xet bo sung, siva d6i cho phU hop.

TONG GIAM DOC

D4ng Hoang An

23

Phu luc 1

DANH SACH CAC DIA CHI LIEN HE QUA WEBSITE, EMAIL VA DINTHOM

STT Ten dun I/ Di0 lire Pham vi gill guy& Website Email SO dinthoai

1 T4p down Dien hrc VI* Nam (EVN)

http://evn.com.vn (04)66946789

2 'Ding cong ty Di0 hie mien Bic (EVNNPC)

Khach hang thuec khu vuc cac Tinh/Thanh ph6 sau: Nam Dinh; Phil Th9; Quang Ninh; Thai Nguyen; Bac Giang; Thanh How, Thai Binh; Yen Bai; Lang Scm; Tuyen Quang; Nghe An; Cao Bang; San La; Ha Tinh; Ma Binh; Lao Cai; Dien Bien; Ha Giang; Bac Ninh; Hung Yen; Ha Nam; Vinh Phiic; Bac Kan; Lai Chau; Hai Phang; Hai Ducmg; Ninh Binh

http://www.npc.com.vn

http://cskh.npc.com.vn cskh@npc.com.vn 19006769 Trung tam CSKH-EVNNPC

3 z Tong cong ty DiDien hie .x imenTrung

(EVNCPC)

Khach hang thuec khu vuc cac Tinh/Thanh pho sau: Quang Binh; Quang Tri; Thira Thien - Hu& Da Nang; Quang Nam; Quang Ngai; Binh Dinh; Phil Yen; Khanh Hoa; Gia Lai; Kon Turn; Dak Lak; Dal Wing.

https://www.cpc.vn

http://cskh.cpc.vn cskh@cpc.vn 19001909 Trung tam CSKH-EVNCPC

4 Tang cong ty MO lurc mien Nam (EVNSPC)

Khach hang thuOc khu vuc cac Tinh/Thanh ph6 sau: Binh Phu6c; Binh Thuan; Lam Dtmg; Binh

https://evnspc.vn

http://cskh.evnspc.vn cskh@evnspc.vn 19001006 Trung Om CSKH-EVNSPC Ducmg; Tay Ninh; Long An; Dtmg Thai); Tien Giang; Ben Tre; Vinh Long; CAn Thor; An Giang; Kien

24

STT Ten don vi Dien llre Pham vi OM guy& Website Email SO then thoai Giang; Ca Mau; BA Ria- Yang Tau; Tra Vinh; Soc TrAng; Ninh Thuan; Bac lieu; Hau Giang; Bong Nai.

5 Tong eong ty Dien hrc Tp. Ha Tong Gong

NOi (EVNHANOI) Khach hang thuOc khu virc cac quanJhuyen sau: Hoan Kiem; Hai Ba Trung; Ba Dinh; Bong Da; Bac Ur Liem; Nam Tir Liem; Thanh Tri; Gia Lam; Bong Anh; S6c Son; Tay H'6; Thanh Xuan; Cau Giay; Hoang Mai; Long Bien; Me Linh; Ha Bong; San Tay; Chucmg My; Thach That; Thuong Tin; Ba Vi; Dan Phucmg; Hoai Dire; my Dire; Phil Xuyen; Ph& Th9; Quoc Oai; Thanh Oai; trng Haa.

http://evnhanoi.vn

Trung tam CSKH-EVNHANO/ http://cskh.evnhanoi.com. vn

cskh.evnhanoi@ev nhanoi.vn

19001288 - (04)22222000

6 TOng cling ty Dien lye Tp. HO Chi Minh (EVNHCMC)

Khach hang thuOc khu vIrc cac quan/huyen sau: tirQuan 1 den Quan 12; Binh Thanh; Tan Binh; Binh Tan; Go yap; Phil Nhuan; Tan Phil; Thil Dim; Hoc Mon; Can Gier; Nha Be; Binh Chanh; Cu Chi

http://www.hcmpc.com.v n

Trung tam CSKH-EVNHCMC http://cskh.hcmpc.vn cskh@hcmpc.com. vn

1900545454

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Phu hp 2 : CAC MAU GIAY DE NGHI MUA DIEN

CQNG HOA XA Ho' CHU NGHIA VIET NAM

Doc lap - Tv do - Hanh pink

GIAY DE NGHI MUA DIEN

Si?). DUNG MIJC DiCH SINH HOAT

Kinh geri-

1 .Ho va ten: (1)

2.S6 CMND/HO chi6u/CMCAND/CMQDND • quan cap ngay. .thang

3.Dia diem clang V sir dung dien -

4.S6 dien thoai lien he va nh'an nhin tin (SMS)-

5. Fax ; 6.Email. (2)

7.Cong sudt dang V sir dung. kW; 8.SO he dimg chung.

9.Tinh trang sir dung dien hien tai: Chtra c6 dien 0; Dang dimg cong to chung 0:

10.Ten chu ho dimg chung/sO IADMBD/mA so ICH/dia chi (3).

, ngay thong nom

26

Ben mua dien

ghi r'6 ho va ten)

HVONG DAN

1. Ghi ten Khach hang la ca nhan, hoc ten 4i dien cua ho dimg chung

2. Khach hang cung cap thong tin d6 nang cao chat lugng dich

3. Truemg hgp clang dung chung có them 01 trong nhang thong tin lien quan den Chu hi) dung chung

CQNG HOA XA HQI CHU NGHIA VItT NAM

Diic 14p - Ty do - Hanh phtic

MAY DE NGHI MUA DItN

Sfr DUNG MUC BICH NGOAI SINN HOAT

lanh

1.Ten ca quan hoc ca nhan 'Tang ky mua dien• (1).

2.130 dien la Ong (ba): (2).

3.SO CMND/1-10 chi6u/CMCAND/CMQDND • Cci quan cap ngay .thang

4.Theo gib uy quy'en ngay lam viec thang .nam cua (3)

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5.Si; dien thoai lien he va nhan nhan tin (SMS)-

6. Fax ; 7.Email (4)

8.Tai khoan so• Tai ngan hang• (5)

9.Hinh thirc thanh town:

10.Dia chi giao dich•

11.Mä so thu6.

12,Muc dich sir dung dien-

13.Dia diLn clang 14. sir dung dien-

14.Cong swat Tang 1kk sir dung• kW

15.Tinh tang sir dung dien hien tai: Chua có dien ❑; Dang dung cong chung0

16.Ten chu ho dimg chung/sti EIDMBD/ma so KH/dia chi (6).

BANG Kt CONG SUAT THIET BI ST'S DUNG DIEN

(Ap dung c of voi yeti cdu mua di en có cong sueit clang V sir clung ?z,40kW)

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Ten

thiet bi

C8ng suat

0149

So lugng

Thai gian six dung

Tong cOng suat sir dung

(kPTO

Dien nang owwngay lam viec) Tir

den Tong

1

2

3

ngay thong nom

Ben mua dien (7)

ghi r6 ho va ten)

HVONG DAN

(1): Ghi ten Khach hang la ca nhan, ho-ac ten don vi clang 14T mua dien

(2) Ghi ten ca nhan dai dien cim Ca quan/t8 chirc clang k3'T mua dien

(3): Giay fly quyen cho ca nhan dai dien cua ca quan/tO chirc de mua dien

(4) va (5) Ghi day disi d6i voi Ca quan/t8 chi= Khach hang cung clap thong tin de nang cao chh lugng dich vu

(6): Tnrang hop dang dang chung co them 01 trong nhimg thong tin lien quan den Chit hO dung chung

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(7):La ca nhan hoc dai dien Ben mua dien (ducic ity quyen)

30