Teaching Work Habits and Attitudes Webinar

7/29/2019 Teaching Work Habits and Attitudes Webinar

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Teaching Work Habits and

Attitudes

Presented by Jodie Sue Kelly

Cygnet [email protected]


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Definition:

An Attitude is An Organization

of Beliefs.

Attitudes predispose someoneto respond is some preferential

manner.

A manner of acting, feeling, orthinking that shows ones

disposition, opinion, etc.


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Basics on Attitude

Attitudes are acquired.

People can learn new

attitudes.

Attitudes impact workhabits.


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An Attitude cannot be directly

observed.

You infer an attitude from an

individuals behavior body

language or posture.


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Attitude change is gradual.

Changing an attitude is

not a discrete event of

shifting a single item in

a persons makeup.

Changing an attitudemeans changing as a

person.


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Attitude has three components

Knowledge

Behavior

Affect (emotions)
http://www.sxc.hu/photo/346181


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Knowledge

You cant know what you

dont know.

Knowledge changesattitudes.

People will have an

attitude even in theabsence of knowledge.
http://www.sxc.hu/browse.phtml?f=download&id=420824


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Behavior

Get someone to behave in a

certain way and over time

their attitude will change.

Changing someones behaviorwill change his/her attitude.

Staff can work on behaviors

directly. Staff can impact

attitude indirectly.


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Affect

Emotions impact

attitudes.


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Standards

Knowledge

Behavior

Written Plans

Within the first sixmonths of being on

the job, there are onlyfour legitimatereasons for missingwork. Name them.


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Standards

Knowledge

Behavior

Written Plans

If you are too sick to go towork which of the followingwould be an appropriateway to handle the situation?

a). Recognize that theemployer will know that youarent there so there is no

need to do anything.

b). Call and leave amessage on the answeringmachine.

c). Call once you are upand are feeling well enoughto call in.

d). Call as soon as youknow your supervisor is inand talk directly to him/her.


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Standards

Knowledge

Behavior

Written Plans

Define and Measure WorkHabits and AttitudesNecessary for Success

Initiative

Positive Attitude

Willingness to AssumeResponsibility

Time Use and Planning Skills

Team Work Skills

Personal Appearance

Communication Skills

Punctuality/Attendance

Getting Along with Co-Workers

Accepting Supervision


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Showing Initiative


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Standards

Knowledge

Behavior

Written Plans

Written Plans

Child Care

Transportation

Time Schedule

Budget


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Child Care Plan


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Build Work Habits through Use of an

Achievement System

Sense of Achievement

o Must have a goal

o Goal must be a

challenge

o Have to see progresstoward the goal


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Improving Work Habits

Divide work tasks into specific steps

Ensure work performance can be easilycounted

Make it easy for workers to see how muchthey are accomplishing

Give a learner responsibility for his/her ownwork

Allow workers the opportunity to work onpreferred tasks

Reward, Reward, Reward


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5 Steps to Ingraining Positive Work

Habits and Attitudes

Teach the difference between positive and

negative work habits

Create the desire to learn the new

skill/attitude Teach all of the skills necessary to learn the

skill

Provide time to practice and see the result Give praise from someone the learner

respects


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Internal vs. External Locus of Control

Positive Feedback

Builds Internal

Locus of Control

Negative Feedback

Builds External


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Emotional and Motivational Reactions

Depend on How People Explain Success and

Failure

Ability

Task Difficulty

Luck

Effort


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Consequences

Pair Poor Performancewith Task Difficultyand Effort

Pair Successful Performancewith Effort and Ability


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Teach Effective Problem-Solving

Identify Problem

State Problem as a

Goal: How do I go to

work even though insert

problem?

Generate a List of

Alternatives

Examine

Consequences of Each

Select Solution


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Change Attitudes by Changing

Perspectives

Information Interviews

Design activities that

make clients business

owners

Have clients debate the

opposite side of an

issue


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An Example: Cookies and More


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Cookies And More: Your Store


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Who would You Hire?


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Scheduling Workers for

Cookies and MoreSunday Monday Tuesday Wednesday Thursday Friday Saturday

5:30

a.m11:30

11:30

a.m to

4:00

4:00 to

closing


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Summary

Attitudes can be changed.

We cant expect customers toknow what they havent beentaught.

Behaviors change attitudes. Job search is easier to teach

than work habits and attitudesbut work habits and attitudesare what move people up in

jobs.

Implement techniques that getcustomers to see the job marketfrom a different perspective.

Documents

Teaching Work Habits and Attitudes Webinar