FMM INSTITUTE (475427-W) Centre for Professional DevelopmentCentre for Professional DevelopmentCentre for Professional DevelopmentCentre for Professional Development

TEAM APPROACH TO 8D PROBLEM SOLVINGTEAM APPROACH TO 8D PROBLEM SOLVINGTEAM APPROACH TO 8D PROBLEM SOLVINGTEAM APPROACH TO 8D PROBLEM SOLVING Date: 19 Oct 2011

Venue: FMM Institute, Perdana Heights, Sg Petani

Have you been asked to produce an 8D before? Do you know how to analyze a Problem and Determining Root Cause? Are you actually solved a problem? Those are the questions that encourage people to use the 8D Problem-Solving. Utilizing 8D Problem Solving can help you to meet customer requirements, meet Quality Management Systems requirements, and assist to create a unified, structured process to solving critical customer concerns. This technique is commonly associated to the automotive industry because of customer specific requirements. It is practicable for use, everywhere. As a part of this activity the participant will learn the 8D Process and begin to use the process on an actual company problem. In addition and as a part of this learning experience the participant will use a cause and effect diagram to develop potential root causes of their problem

OBJECTIVES:

This program is designed to help participants strengthen their skills in solving problems systematically and structured. Here are the learning objectives for the two days training program; after completing this program, participants will be able to:

• Have a detailed understanding of the generic "8D" Problem Solving Process.

• Have an understanding of Automotive-specific Problem Solving Process.

• Have learned to carry out an "8D" process using an actual problem at their company.

• Have an understanding of how to use a cause and effect diagram to determine potential root cause.

• Understand the scope and the philosophy of the "8D" Problem Solving Process.

• Know how to initiate an "8D" process and to get containment and know which quality tools can be used with each of the 8 disciplines.

• Understand the process leading to root cause analysis and will have attempted to get to root cause in an actual situation.

• Understand how the cause and effect diagram can be of utmost importance in defining the possible root causes.

• Know what support is required from management to have the "8D" process work successfully in their work environment.

• Have experienced the team action required to get to root cause of a problem.

COURSE CONTENTS Introduction What is 8D? Situation Assessment (relates to D0 & D1) Identify Concerns Prioritize Concerns Select Methods of Addressing Concerns Plan Involvement & Resources Team Formation Problem Solving (relates to D2 & D4) State the Problem Describe the Problem Generate Possible Causes Questioning & Listening Skills (relates to D1) Intent, Assumptions, Wording, Who to Ask Open & Closed Questions Questioning to the Wall

Decision Making (relates to D3 & D5) Purpose of Decision Decision Criteria Evaluating Alternatives Make the Best Balanced Choice Prevention Analysis (relates to D3 & D7) Identify Task & Operations to Protect Identify Associated Problems Determine Most Likely Causes Develop Preventive Actions Plan Contingent Actions & Triggers Wrap-up Q&A Session Summary Course Evaluatio

TARGET GROUP:

Managers, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians

TRAINER: Mr. Lim Kim Yook has considerable experience in all areas of design, preparation, administration and delivery of soft and hard skills training in Quality and Technical subjects in particular Quality and Non-Quality Management Systems, Quality Control Circles, QC 7 Tools and New QC Tools, Automotive 5-Core Tools (PPAP, APQP, SPC, FMEA and MSA), Supervisory Skills, Train-the-Trainer, Marketing and 5S Implementation and Auditing.

From his last 10 years of excellent track record as a master trainer in the above mentioned subjects, he has taught numerous participants, who ranges from Shopfloor members to Managing Directors. In total, he has delivered to numerous companies from various industries and has established himself as a highly-regarded trainer famed for his caliber and efficiency and he has finally authored the 5S into Bahasa Malaysia, i.e., “5S Asas Pengurusan Untuk Semua” (ISBN: 983-2193-01-X). As training goes beyond just classroom knowledge, his vast industrial experiences and know-how will undoubtedly be the key differentiator as a preferred trainer. With his skillful delivery, one can expect to learn deeper understanding of advanced technical topics to be better equipped for the challenges in human resources development.

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Date: 19 Oct 2011 Time: 9.00 a.m – 5.00 p.m Venue: FMM Institute, Perdana Heights, Sg Petani Medium of Instruction: Bahasa Malaysia and English Duration of Course: 1 day Fees: FMM Members – RM330/participant Non-Members – RM380/participant (Fees include Course Materials, Refreshment, Lunch and Certificate of Attendance) Attendance is by prior written registration only. Registration form must be completed and returned to FMM Kedah/Perlis by October 12, 2011. Registration is on a first-come-first serve basis. Cheque made in favour of “FMM Institute” should be forwarded to the FMM Institute Unit 3, 2nd Floor, Bangunan EMUM 55, Jalan Gangsa, Kawasan Perindustrian Mergong 2, 05150 Alor Star, Kedah. There will be no refund or cancellation within 4 days prior to the programme, 50% refund for cancellation between 5-9 days and full refund for cancellation 10 days prior to the programme. Cancellation must be made in writing. However, replacement can be accepted at no additional cost. FMM Institute reserves the right to cancel or re-schedule the above programme and all the efforts will be taken to inform participants of the changes. For enquiries: Contact Meeza/ Shita at 04-7343110/011 or email fmmkedahperlis@fmm.org.my

TEAM APPROACH TO 8D PROBLEM SOLVING

Date: 19 Oct 2011

Venue: FMM Institute, Perdana Heights, Sungai Petani (Lot 88)

FMM Kedah/Perlis Fax: 04-7344057 (Attn: Meeza/ Shita)

Please register the following participants for the above programme:

1. Name: __________________________________________________________ Designation: _____________________________________________________ I.C. No: _________________________________________________________

2. Name: __________________________________________________________ Designation: _____________________________________________________ I.C. No: _________________________________________________________

(Please attach a separate list if space is insufficient) Enclosed is our cheque no. ............................. for RM ..............…. being payment for the registration of ............... participant(s) made in favour of the ‘FMM INSTITUTE’ Submitted by: Name: ………………………..………………………………. Designation:……………………………………..………….. Company: ………………………..……………..……………Address: …………………………………..….……….......... ……………………………………………….... Tel No.: .............. Fax No.: ................. M/ship No.: ……

REGISTRATION FORM

ADMINISTRATIVE DETAILS

FMM INSTITUTE Kedah/Perlis (475427-W) Unit No 3, Second Floor, EMUM Building 55, Kawasan Perindustrian Mergong 2, 05150 Alor Setar, Kedah Tel: 04-7343110/011 Fax: 04-7344057 E-mail: fmmkedahperlis@fmm.org.my Website: www.fmm.org.my