24 August 2011

Dr JC Henninghennijc@unisa.ac.za

Technology based Quality Evaluation Instrument for Teaching and Learning:

UNISA Library Services

CONTENTS

• Background• Context

– Open Distance Learning (ODL)– Libraries in ODL

• Integrated Quality Management and Assurance System

• Conclusion

UNIVERSITY OF SOUTH AFRICA

4

222

AMERICAS

EUROPE

AFRICAOCEANIA

ASIA

900

22 000

386

32

2010

Unisa worldwide influence

SOUTH AFRICA

291 460

UNISA LIBRARY

CONTEXT• UNISA vision: “Towards the African

University in the service of humanity”• UNISA 2015 revisited: an agenda for transformation /

UNISA 2011 operational plan– 7 Objectives: Library - IR Repository / College Teams / Research space / Regional Libraries

• Comprehensiveness– Refers to a range of qualifications represented on the HEQF. These qualifications cater to the

diverse needs of students and society from skills based vocational training to advanced theory based research degrees

• ODL and enhanced learner services– Postal services– Search services – Online services

• International guidelines for distance education libraries– Guidelines on responsibility / Human resources / financial resources

UNISA LIBRARY

• 9 branches in South Africa and 1 in Ethiopia• 2 mobile libraries serving rural areas• Services on mobile devices• Postal service and e-reserves• MyUnisa

– Integrated services in courses• College Teams• 2, 618 920 items • 30 000 e-books• 62 189 e-journal titles

LIBRARY SERVICE CHARTER

INTEGRATED QUALITY MANAGEMENT AND ASSURANCE

• Statutory responsibility – HEQC– Responsibility to deliver high quality

learning experiences & responsive to ODL requirements– Define ODL quality criteria and set relevant standards– Monitor and evaluate quality of modules– Unisa PQM large numbers of modules –

resources, turnaround time frames & paper based

• Integrated Quality Management and Assurance Framework (IQMAF)– Supportive environment to define

expectations and standards

Quality Assurance Policy

Quality Assurance

Unisa 2015 Revisited

Quality Management

Quality impact assessment to achieve performance goals and effective student learning

Integrated Quality Management and Assurance Framework

External Institutional Audits and

Programmes Reviews

Quality Promotion

and Capacity Development

Teaching and Learning•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks

Research and Postgraduate Education•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks

Community Engagement•All institutional policies, processes, procedures and systems •Identified criteria•Agreed standards•Benchmarks

Teaching and Learning•Quality Evaluation Instrument (QEI for TL)•Guidelines for internal and external reviews

Community Engagement

•Quality Evaluation Instrument (QEI for CE)

Research and Postgraduate Education

•Quality Evaluation Instrument (QEI for RPE)

Step 2:PQM analysis and review

(PQM relevance, financial viability, market analysis, national enrolment planning guidelines)

Step 3:Module planning and

document preparation for approval

Step 4:Design and develop learning

material

Step 5:Planning, Coordination,

Print and Production

Step 6:Learning facilitation

Step 1:Evaluate and quality assure the

learning experience through UQES

Unisa Curriculum Policy and

the Framework for a team approach

Quality Assurance System

External Institutional

Audits

Quality Promotion

and Capacity Development

Quality Reviews

Teaching and Learning

•Unisa Quality Evaluation System•Review model (Inc protocols and schedule

Community engagement

•Unisa CE Evaluation Model

Research and postgraduate education

•Unisa Research and Postgraduate Evaluation Model

INTEGRATED QUALITY MANAGEMENT AND ASSURANCE (2)

• Quality Evaluation Instrument (QEI)– Teaching and Learning as phase 1– Comprehensive Technology enhanced /

innovative web enabled system– Aligned with curriculum / module

development cycle to effect continuous improvement strategies– Provide strategic information for the PQM

and curriculum renewal exercises. – Evaluate student’s total learning experience, ensuring ODL

quality of the design development and delivery of approved modules

– Principles of HEQC and Nadeosa

QEI TEACHING AND LEARNING• Objectives

– Integrated – evaluate whole learning experience (systems driven ODL) – all areas in value chain

– Integration and alignment – institutional frameworks and policies– Accommodate wider range of approved modules– Impact on improvements to the design, development of learning

materials and delivery timely– Evaluate quality directly rather than satisfaction through a

participatory and stakeholder driven approach– Ensure indicators are underpinned by internationally recognized

ODL standards

QEI TEACHING AND LEARNING

• Advantages– Quality surveys in shorter period by simulating stakeholder

interviews such as participating in a quality audit interview of programme review process

– Produce equivalent and triangulated outcomes in more cost-effective manner

– Reduce resourced required from a paper-driven process (large part or review is automated and reports generated through web-based technologies

– Capacity to facilitate the review of all modules within a given seven-year cycle in a manner that provides quality inputs to curriculum renewal cycles

QUALITY EVALUATION INSTRUMENT: TEACHING AND LEARNING

• Dimensions to ensure quality service in ODL– Planning resource allocation

and quality management– Design and development of learning material– Delivery of quality learning experience

CRITERIA AND STANDARDS• Criteria

– Aligned with HEQC and NADEOSA• Standards

– Identify current processes, systems, policies, procedures and services

– Define quality criteria, standards and translate into quality assurance statements

– Consult and validate– Weightings per criteria

and stakeholder groups– Evaluation process and

reports

STAKEHOLDER GROUPSWeightings to three evaluation areas and four stakeholder

groups: pair-wise comparison analysis

LIBRARY QUALITY ARRANGEMENTS• Unisa Library Quality Committee

– Oversee, coordinate and monitor quality assurance– Implementation of the Library Quality Improvement Plan– Preparations for quality assurance reviews– Task analysis of library business processes

• Integrated in Unisa Quality Evaluation Instrument– Library Quality Assurance Framework– Quality standards for each segment that contributes to

Teaching and Learning

THANK YOU / QUESTIONS