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Ten Steps to Wireless for Libraries
Live web event
July, 21, 2005
WebJunction's Focus on Wireless Internet Access in Public Libraries
Step 1… Why
Customer/Community service
Increase library traffic
No more room to expand
Technical progression
Inexpensive
Most libraries have internet access already
Why should your library provide this service??
Step 2… Planning
Library Requirements
Simple and Reliable
Controlled access
Inexpensive
Industry standards
Integrate into existing network infrastructure
Wireless footprint
Step 3… Survey your existing network
Hotspot Setup Choices
1) Wide open wireless access point
2) Private turnkey system
3) Wi-Fi Hotspot operator
Present network integration
1. Do you have a network
2. Do you use dialup access
3. Staff computers
4. Bandwidth requirements
5. Other wireless networks
Step 4… Understand wireless security in libraries
Wireless and security expert Marshall Breeding will be covering more on this later, in this live web event...
Stay tuned!!!
System/Hardware purchase options
Freeware systems
http://www.lessnetworks.com/
http://www.publicip.net/
Large corporate business solutions
http://www.cisco.com/
http://www.nortelnetworks.com/
Consumer/Retail Manufactures
Linksys, 3Com, Netgear, D-Link, Zyair
System/Hardware purchase options
Freeware systems
http://www.lessnetworks.com/
http://www.publicip.net/
System/Hardware purchase options
Freeware systems
http://www.lessnetworks.com/
http://www.publicip.net/
Step 5… Evaluate wireless hardware
Other Wireless Solution Manufactures
http://www.boingo.com/
http://www.linksys.com/
http://www.sonicwall.com/
http://www.zyxel.com/
Step 5… Evaluate wireless hardware
Staff network
Public wired
VPN Router
DSA-3100 gateway
DSA-3100p Printer
Present Network configuration
DWL-7000
Patron laptop
Step 5… Evaluate wireless hardware
Wide open, no security configured
Step 5… Evaluate wireless hardware
Many, many features
User Bandwidth & Access Control
Built-in DHCP Server & Advanced Firewall
Up to 50 Concurrent Online Users
Generate Up to 2000 On-demand Users… Requires External Printer (DSA-3100P)
250 PERMANENT user name and passwords available
Ability to connect to central authentication
Login Schedule Policies
Configure free internet access zones
Step 5… Evaluate wireless hardware
No configuration required
Simple password generation
Step 5… Evaluate wireless hardware
Key Points
$1.00 one time signup fee (Personal ID required)
Single button press to generate username and password
1 hour session limit valid for 1 day
Free surfing zones
Connection of laptop handled by the patron
Step 5… Evaluate wireless hardware
Step 6… Access policy
•Can be wide and varied
•Let your board of directors decide with your input
•Community standards
•Local laws, federal laws
•Webjunction article
•http://www.webjunction.org/do/DisplayContent?id=11033
Step 7… Support plan for users
•Will you have a tech person on staff to help patrons?
•Will your present staff be able to answer questions?
•Are the patrons expected to do it themselves?
•Ross Riker’s article from Webjunction
•http://www.webjunction.org/do/DisplayContent?id=11029
•Blackfalds Library’s FAQ
•http://www.blackfaldslibrary.com/wififaq.pdf
Step 8… Train your Staff
•Document your setup and procedures.
•Get buy-in from your staff.
•Hold training sessions.
•Rollout wireless system to staff first.
Step 9… Educate your patrons
•Hold some training sessions or classes.
•Have some books and FAQs available.
•Inform them of the security implications of wireless usage.
•Websites for education.
•http://www.jiwire.com/features.htm
•http://webjunction.org/do/DisplayContent?id=11027
•http://www.wi-fiplanet.com/tutorials/
Step 10… Marketing
We became part of the Wi-Fi Alliance http://www.wi-fi.org/
Improve awareness of our services
Travelers know that we are here (we are listed in their database)
The Wi-Fi ZONE logo means you have met their standards
Free membership
Hired a summer student
Designed brochures, information packs, and documentation
Went out and actively promoted our service
Newspapers, community cable, tourism booths
Promote your Wireless service!!!
RULES FOR HOTSPOT SUCCESS
1.Provide a laptop-friendly environment. 2.Get the word out to your customers about your hotspot. 3.Promote your hotspot externally, too. 4.Get listed in hotspot directories. 5.Help customers get connected. 6.Give free trials to entice new users. 7.Provide workstations for those without laptops.8.Monitor activity to prevent fraudulent use.
Step 10… Marketing
