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Ten Tips for Ten Tips for Vermont’s Advocates Vermont’s Advocates September 11, 2007 September 11, 2007 www.lsntap.org www.lsntap.org

Ten Tips for Vermont’s Advocates

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Ten Tips for Vermont’s Advocates. September 11, 2007 www.lsntap.org. Ten Tips for Legal Aid Advocates. “ Efficiency is intelligent laziness." - Anonymous. Overview of 10 Tips. Tip 1: Statewide Website for Referrals & Brief Service Tip 2: Statewide Website for Advocates - PowerPoint PPT Presentation

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Page 1: Ten Tips for Vermont’s Advocates

Ten Tips for Vermont’s Ten Tips for Vermont’s AdvocatesAdvocates

September 11, 2007September 11, 2007www.lsntap.orgwww.lsntap.org

Page 2: Ten Tips for Vermont’s Advocates

Ten Tips for Legal Aid AdvocatesTen Tips for Legal Aid Advocates

““Efficiency is intelligent laziness." Efficiency is intelligent laziness." - Anonymous- Anonymous

Page 3: Ten Tips for Vermont’s Advocates

Overview of 10 TipsOverview of 10 Tips

Tip 1: Statewide Website for Referrals & Tip 1: Statewide Website for Referrals & Brief ServiceBrief Service

Tip 2: Statewide Website for AdvocatesTip 2: Statewide Website for Advocates

Tip 3: Statewide Website for Pro BonoTip 3: Statewide Website for Pro Bono

Tip 4: Statewide Website – Make it WorkTip 4: Statewide Website – Make it Work

Tip 5: Wikis -- Instant Websites for Tip 5: Wikis -- Instant Websites for CollaborationCollaboration

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Overview of 10 TipsOverview of 10 Tips

Tip 6: RSS to Manage InformationTip 6: RSS to Manage Information

Tip 7: LegalMeetings Web ConferencingTip 7: LegalMeetings Web Conferencing

Tip 8: Online Meeting Schedulers Tip 8: Online Meeting Schedulers

Tip 9: Tip 9: Poverty Law Survey ToolPoverty Law Survey Tool

Tip 10: YouSendItTip 10: YouSendIt

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Tips 1 – 3: Develop Your Tips 1 – 3: Develop Your Statewide Website to Be Statewide Website to Be

Strong ToolsStrong Tools How many of you use it now…Daily? How many of you use it now…Daily?

Weekly? Monthly?Weekly? Monthly? Review SWEB Speak:Review SWEB Speak:

““Client” or “Public” websiteClient” or “Public” website ““Advocate” or “Private” websiteAdvocate” or “Private” website Pro bono website (often ties into the advocate Pro bono website (often ties into the advocate

website)website)

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Statewide websites are simply Statewide websites are simply tools to help us achieve the tools to help us achieve the

goals of our programs.goals of our programs.

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Your Delivery SystemsYour Delivery Systems

Hotline Hotline Intake System (Centralized, state-wide, program Intake System (Centralized, state-wide, program

specific) specific) Brief Services Brief Services Client and Public Education Client and Public Education Direct Representation by Staff Attorneys Direct Representation by Staff Attorneys Direct Representation by Pro Bono Attorneys Direct Representation by Pro Bono Attorneys

Where can the website improve your Where can the website improve your existing tools?existing tools?

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Client Sites: Statewide Websites

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Tip 1: “Client Sites”Tip 1: “Client Sites” for Hotlines & Intake for Hotlines & Intake

Use online content to:Use online content to: Help some clients prepare for intake, Help some clients prepare for intake,

interviews and answer questions.interviews and answer questions.

- How to Call- How to Call

- What documents to bring- What documents to bring Provide better explanations of the services Provide better explanations of the services

you do and do not provide.you do and do not provide.

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Example: Website in PracticeExample: Website in Practice

Georgia: http://www.legalaid-ga.orgGeorgia: http://www.legalaid-ga.org

Lucille Wright has been with Georgia Legal Lucille Wright has been with Georgia Legal Services Program for 25 years. Services Program for 25 years.

She welcomes the website and the She welcomes the website and the information it information it it provides toit provides to callers the GLSP cannot servecallers the GLSP cannot serve. In . In the Augusta office Lucille uses the the Augusta office Lucille uses the www.LegalAid-GA.org website everyday during www.LegalAid-GA.org website everyday during client intake. client intake.

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Next StepsNext Steps

Partner with hotline/intake staff to determine Partner with hotline/intake staff to determine whether clients have Internet access, new legal whether clients have Internet access, new legal issues for content and feedback about how issues for content and feedback about how people found the website.people found the website.

Add detailed information to help people Add detailed information to help people understand when and how to call.understand when and how to call.

Make sure referral organizations and your own Make sure referral organizations and your own organizations share website address with the organizations share website address with the public.public.

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Use Website for Brief ServiceUse Website for Brief Service

Website provides clients (and advocates) Website provides clients (and advocates) forms to download and complete when forms to download and complete when doing assisted pro se/brief service.doing assisted pro se/brief service.

Use the website at clinics to print forms Use the website at clinics to print forms and packets as needed clinics.and packets as needed clinics.

Refer clients to the website for further Refer clients to the website for further research/understanding on issues.research/understanding on issues.

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Statewide Website in PracticeStatewide Website in Practice

Washington Washington www.washingtonlawhelp.org www.washingtonlawhelp.org

We download forms from the site and type onto We download forms from the site and type onto them when doing brief service for clients. them when doing brief service for clients.

Access the website while at legal clinics and Access the website while at legal clinics and print packets or forms which are given to the print packets or forms which are given to the clients and explain to themclients and explain to them. .

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Tip 2: Use Advocate WebsiteTip 2: Use Advocate WebsiteFrom This to This…From This to This…

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The “Advocate” WebThe “Advocate” Web

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Advocate Site in PracticeAdvocate Site in PracticeMinnesotaMinnesota: http://www.projusticemn.org: http://www.projusticemn.org

Larry McDonough from Mid-Minnesota Legal Assistance Larry McDonough from Mid-Minnesota Legal Assistance is the statewide expert of eviction defense. is the statewide expert of eviction defense.

He has He has collected hundreds collected hundreds unreported eviction defenses unreported eviction defenses cases as well as cases as well as authored the statewide Eviction authored the statewide Eviction Defense manualDefense manual. .

Before the launch of www.ProJusticeMN.org, attorneys Before the launch of www.ProJusticeMN.org, attorneys from around the state called Larry to request fax copies of from around the state called Larry to request fax copies of these cases as well as hard copies of his manual. these cases as well as hard copies of his manual.

Now legal services Now legal services staff from all across the state staff from all across the state search and download the casessearch and download the cases and manual without and manual without needing to contact Larry directly, and Larry needing to contact Larry directly, and Larry can make can make updates instantlyupdates instantly available through the site. available through the site.

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Examples of Online ToolsExamples of Online ToolsOn Statewide Advocate WebOn Statewide Advocate Web

LibraryLibrary (training manuals, sample briefs, motions letters) (training manuals, sample briefs, motions letters) CalendarCalendar (trainings, events) (trainings, events) NewsNews (substantive news feeds, statewide or program (substantive news feeds, statewide or program

news )news ) Statewide legal services attorney directoryStatewide legal services attorney directory or roster or roster Email ListsEmail Lists Various components to support work of taskforcesVarious components to support work of taskforces

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The Advocate LibraryThe Advocate Library

Access to the knowledge of other attorneysAccess to the knowledge of other attorneys ResearchResearch Sample pleadings, motions, etc.Sample pleadings, motions, etc. ManualsManuals Trainings materialsTrainings materials

Organized into a updateable, searchable Organized into a updateable, searchable system (saved for all time) system (saved for all time)

Removes inefficiency of a paper-based Removes inefficiency of a paper-based system system

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Calendar, DirectoriesCalendar, Directories

Provides central locations for key Provides central locations for key information.information.

Content management system provides Content management system provides mechanism for continual updates and mechanism for continual updates and increased efficiency. increased efficiency.

Helps to build community and collaboration Helps to build community and collaboration between separate offices and programs.between separate offices and programs.

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Advocate Site in PracticeAdvocate Site in PracticeWisconsinWisconsin: http://www.badgerlaw.net/: http://www.badgerlaw.net/

Attorneys, law students and volunteers were frustrated by the Attorneys, law students and volunteers were frustrated by the complicated system they were using to set-up appointments with clients complicated system they were using to set-up appointments with clients at a law school clinic. at a law school clinic.

To solve the issue they developed a calendar and security system on the To solve the issue they developed a calendar and security system on the advocate website to schedule and share appointment information. advocate website to schedule and share appointment information.

With web-based access to the calendar, law students, pro bono With web-based access to the calendar, law students, pro bono attorneys and supervising attorneys can all see when are where attorneys and supervising attorneys can all see when are where appointments are scheduled and access certain information to prepare appointments are scheduled and access certain information to prepare for meeting with clients. The response to this system has been very for meeting with clients. The response to this system has been very positive and many advocates became invested in other aspects of the positive and many advocates became invested in other aspects of the advocate website because of this helpful feature.advocate website because of this helpful feature.

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Tip 3: “Pro Bono” WebsiteTip 3: “Pro Bono” Website

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Benefits of Pro BonoBenefits of Pro BonoWebsiteWebsite

Allows for rapid communication with pro bono Allows for rapid communication with pro bono volunteers.volunteers.

Allows attorneys to search for cases they are Allows attorneys to search for cases they are interested ininterested in

Connects volunteers and clients based on Connects volunteers and clients based on interests and needs.interests and needs.

Builds a community of volunteersBuilds a community of volunteers Helps to track program activities and outcomes. Helps to track program activities and outcomes.

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Pro Bono Case ListingsPro Bono Case Listings

List case summaries List case summaries by substantive area by substantive area or locationor location

Provides Provides organization and organization and contact informationcontact information

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Pro Bono Site in ActionPro Bono Site in Action

California (San Francisco):California (San Francisco): http://www.probono.net/sf http://www.probono.net/sf

San Francisco Bar Association’s Volunteer Legal Services San Francisco Bar Association’s Volunteer Legal Services Program (VLSP) recruits 35% of their new volunteers through Program (VLSP) recruits 35% of their new volunteers through the Internet, including their probono.net/sf site. The VLSP the Internet, including their probono.net/sf site. The VLSP Business Law pro bono program sends 5-12 case placement Business Law pro bono program sends 5-12 case placement emails a month to volunteers through the probono.net emails a month to volunteers through the probono.net Mailings tool, and reports a success rate of 95% - 99%. Mailings tool, and reports a success rate of 95% - 99%.

They now place almost all of their program’s cases through They now place almost all of their program’s cases through probono.net/sf/nonprofit. Only occasionally does it take more probono.net/sf/nonprofit. Only occasionally does it take more than one email to place a case. than one email to place a case.

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More Tips on Envisioning More Tips on Envisioning Your Site: WebcastsYour Site: Webcasts

Tool to provide technical support to pro bono Tool to provide technical support to pro bono advocates, particularly when they are advocates, particularly when they are supplemented by other training materials.supplemented by other training materials.

A “window” to new areas of practice to increase A “window” to new areas of practice to increase volunteer interest volunteer interest

Don’t require advocates to travel to trainingsDon’t require advocates to travel to trainings

Can be watched at any time or multiple times Can be watched at any time or multiple times

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Email/E-NewslettersEmail/E-Newsletters

Build a sense of Build a sense of community among your community among your pro bono advocatespro bono advocates

Include volunteer profiles Include volunteer profiles to encourage participationto encourage participation

Update advocates about Update advocates about upcoming trainings and upcoming trainings and new resources new resources

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SWEB in PracticeSWEB in PracticeNew York:http://www.law.com/jsp/nylj/probono.jspNew York:http://www.law.com/jsp/nylj/probono.jsp

For the past 5 years, probono.net/ny has sent a monthly For the past 5 years, probono.net/ny has sent a monthly training e-calendar to over 7500 registered members. training e-calendar to over 7500 registered members. Now, through syndication of relevant advocate website Now, through syndication of relevant advocate website content, pro bono organizations in New York City are content, pro bono organizations in New York City are reaching private bar attorneys that might otherwise have reaching private bar attorneys that might otherwise have reached their doors. This partnership with American reached their doors. This partnership with American Lawyer Media resulted in the creation of a new Pro Lawyer Media resulted in the creation of a new Pro Bono area on a popular legal website for New York Bono area on a popular legal website for New York lawyers that incorporates the probono.net/ny training lawyers that incorporates the probono.net/ny training calendar (http://www.probono.net/ny/nylj_calendar.cfm) calendar (http://www.probono.net/ny/nylj_calendar.cfm) and Pro Bono Opportunities Guide and Pro Bono Opportunities Guide (http://www.probono.net/ny/nylj_oppsguide.cfm) (http://www.probono.net/ny/nylj_oppsguide.cfm)

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A Look to What’s PossibleA Look to What’s Possible

Illniois Legal Aid Online): http://www.illinoislegalaid.orgIllniois Legal Aid Online): http://www.illinoislegalaid.org

Illinois’ pro bono site is “smart.” Like Amazon, it starts to Illinois’ pro bono site is “smart.” Like Amazon, it starts to recommend cases to the pro bono lawyerrecommend cases to the pro bono lawyer based on their based on their clicks and noted interests. clicks and noted interests.

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Tip 4: Make it Work for YouTip 4: Make it Work for You

Example: Website integration with case Example: Website integration with case management – website content and case management – website content and case management content available through 1 management content available through 1 entry point.entry point.

Try new ways to gather content:Try new ways to gather content: Example: WikisExample: Wikis

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Tip 5: Wikis for CollaborationTip 5: Wikis for Collaboration

A wiki is a web site that is created and A wiki is a web site that is created and edited collaboratively. edited collaboratively.

(Wiki means “quick” in Hawaiian!)(Wiki means “quick” in Hawaiian!)

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What is a wiki?What is a wiki?

A website that you (or anyone) can add A website that you (or anyone) can add content to very easily.content to very easily.

Although it is web-based, no coding or Although it is web-based, no coding or “technical” knowledge is required. “technical” knowledge is required.

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Arkansas Legal ServicesArkansas Legal ServicesThe ProblemThe Problem The pro bono organizations mailed to every pro bono The pro bono organizations mailed to every pro bono

attorney a huge binder of a printed version of the poverty attorney a huge binder of a printed version of the poverty law manual ( a manual w/ 10 sections pretty much law manual ( a manual w/ 10 sections pretty much following the major categories we deal with nationally following the major categories we deal with nationally such as Landlord/Tenant and Family law....)such as Landlord/Tenant and Family law....)

Cost for mailing and printing was enormous, plus it got out Cost for mailing and printing was enormous, plus it got out of date pretty quickly since it was focused on the of date pretty quickly since it was focused on the advocate providing a lot of case law.advocate providing a lot of case law.

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Interim SolutionInterim Solution

The manual was then converted to PDF The manual was then converted to PDF and put on the website. But PDF is bulky and put on the website. But PDF is bulky and takes a while to load ...and takes a while to load ...

Additionally, the website coordinator could Additionally, the website coordinator could not continue to keep it updated – ‘not continue to keep it updated – ‘just too just too much in addition to my other jobs..much in addition to my other jobs..’’

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The SolutionThe Solution

A wiki that will be limited to the pro bono and A wiki that will be limited to the pro bono and legal services community with the hopes legal services community with the hopes that the community will edit and update. that the community will edit and update. 

https://povertylawmanual.wikispaces.com/https://povertylawmanual.wikispaces.com/

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Legal Aid of Southeastern Legal Aid of Southeastern PennsylvaniaPennsylvania

The ProblemThe Problem Telephone Intake manual and Staff manual Telephone Intake manual and Staff manual

required constant changes to a printed required constant changes to a printed manual. manual.

Staff manual -- everyone throughout the Staff manual -- everyone throughout the program had different versions, depending program had different versions, depending on which updates they had actually kept.  on which updates they had actually kept.  

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Legal Aid of Southeastern Legal Aid of Southeastern PennsylvaniaPennsylvania

The SolutionThe Solution

““I checked out the NTAP info on wikis, and I checked out the NTAP info on wikis, and was drawn by the claim that creating a wiki was drawn by the claim that creating a wiki could be as easy as making a peanut could be as easy as making a peanut butter sandwich.  I figured I’d see if that butter sandwich.  I figured I’d see if that was true, and it was.was true, and it was.””

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Legal Aid of Southeastern Legal Aid of Southeastern PennsylvaniaPennsylvania

NowNow, a wiki with:, a wiki with: Organizational informationOrganizational information Help Line ManualHelp Line Manual Staff DirectoryStaff Directory Substantive Law resourcesSubstantive Law resources Other ResourcesOther Resources

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Michigan Reentry Law Wiki Michigan Reentry Law Wiki

The ProblemThe Problem A printed manual that needed updating A printed manual that needed updating

and additional information, cost of printing and additional information, cost of printing and mailing.and mailing.

Do you see a theme….?Do you see a theme….?

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Michigan Reentry Law WikiMichigan Reentry Law Wiki

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Michigan Reentry Law WikiMichigan Reentry Law Wiki

The ResultThe Result Extensive content, links to other websites, Extensive content, links to other websites,

documents uploaded.documents uploaded.

20 editors, an editor training…3 20 editors, an editor training…3 contributors. contributors.

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Wiki Ideas for YouWiki Ideas for You

Co-authored manualsCo-authored manuals Statewide planning or task force Statewide planning or task force

coordination and minutes-trackingcoordination and minutes-tracking Dynamic content that is not finalized for Dynamic content that is not finalized for

the websitethe website

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Wiki Resources…Wiki Resources…

http://lsntap.org/techlibrary | Click on Wikis!http://lsntap.org/techlibrary | Click on Wikis!

What is a Wiki & Why Do I Care?What is a Wiki & Why Do I Care? Selecting Wiki HostingSelecting Wiki Hosting Wikis for Poverty LawWikis for Poverty Law Getting Started with Your Wiki -- TipsGetting Started with Your Wiki -- Tips

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Tip 6: RSSTip 6: RSS

Managing Information OverloadManaging Information Overload

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How Do You Get Online?How Do You Get Online?

MOZILLA FIREFOXMOZILLA FIREFOX INTERNET EXPLORERINTERNET EXPLORER

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www.Mozilla.comwww.Mozilla.com

It takes 2 minutes to download.

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• Easy to use and improves your efficiency.

• Tabbed browsing

• Easy creation of folders for bookmarks

• LiveFeeds: A folder the stores your RSS

Why Mozilla?… Internet at your Fingers

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Power of RSSPower of RSS

What if the Web Came to You?!What if the Web Came to You?!

RSS (Really Simple Syndication) is simply a technology RSS (Really Simple Syndication) is simply a technology that allows you to – with a couple clicks -- that allows you to – with a couple clicks -- subscribesubscribe to to online information, news, blogs, and content.online information, news, blogs, and content.

Have you seen its logo? = Have you seen its logo? = content you can subscribe to.content you can subscribe to.

Vocabulary: A Vocabulary: A Feed Feed is content that is “fed” to you. (It is is content that is “fed” to you. (It is a piece of code that will deliver that content to you.)a piece of code that will deliver that content to you.)

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What Can Be RSS’d?What Can Be RSS’d?

NewsNews BlogsBlogs VideoVideo EmailEmail Online Tools (Del.icio.us)Online Tools (Del.icio.us) MOST ANYTHING ON THE WEBMOST ANYTHING ON THE WEB

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Where Can You Have Where Can You Have RSS Delivered?RSS Delivered?

RSS can be received in your RSS can be received in your browserbrowser.. RSS can be received in your RSS can be received in your email inboxemail inbox. . RSS can be received on a RSS can be received on a webpage.webpage.

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Finding FeedsFinding Feeds

1. 1. Easy: Look for the RSS logoEasy: Look for the RSS logo::

2. Both Google Reader & MyYahoo have 2. Both Google Reader & MyYahoo have built-in feed searchesbuilt-in feed searches

3. If you know the “javascript” (code that 3. If you know the “javascript” (code that tells the web to bring it to you), you can cut tells the web to bring it to you), you can cut and paste it into your browser (or website). and paste it into your browser (or website).

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Anything can be RSS’d (or subscribed to). Even my GMAIL Account.

• See the Orange RSS symbol in the address bar? Click it.

• A popup window appears asking where you want it to go. Click OK

• Mine goes in a folder called LiveFeeds in my Bookmark Toolbar.

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Feeds for AdvocatesFeeds for Advocateshttp://lsntap.org/node/1758http://lsntap.org/node/1758

Center on Budget & Policy PrioritiesCenter on Budget & Policy Priorities CLASP Feeds CLASP Feeds (several feeds on (several feeds on various topics)various topics)

National Health Law ProgramNational Health Law Program US Government Feed LibraryUS Government Feed Library Legal Services of Northern Legal Services of Northern California Advocate FeedCalifornia Advocate Feed

Recent US Supreme Court OpinionsRecent US Supreme Court Opinions NLADA’s Equal Justice NewsNLADA’s Equal Justice News CNN Law FeedCNN Law Feed Law.com NewswireLaw.com Newswire

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Additional ResourcesAdditional Resources

www.lsntap.org/techlibrary | Click RSS!www.lsntap.org/techlibrary | Click RSS!

RSS for Advocates: Everything You Need to KnowRSS for Advocates: Everything You Need to Know RSS section of the LSNTAP Tech LibraryRSS section of the LSNTAP Tech Library Great Resources for Poverty Law Related RSSGreat Resources for Poverty Law Related RSS

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Tip 7: LegalMeetingsTip 7: LegalMeetings

GoToMeeting Web ConferencingGoToMeeting Web Conferencing……

LegalMeetings uses LegalMeetings uses web conferencingweb conferencing to to allow people to allow people to share documents, train, share documents, train, meet, collaborate, meet, collaborate, andand receive support -- receive support -- remotely.remotely.

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Let’s Learn from GeorgiaLet’s Learn from Georgia

In 2006, the In 2006, the Georgia Legal Services ProgramGeorgia Legal Services Program conducted conducted 157 online meetings157 online meetings using LegalMeetings, 47 of which using LegalMeetings, 47 of which were to train their staff on new case management were to train their staff on new case management software, Legal Server. software, Legal Server.

NTAP analyzed the cost savings to GLSP for those 47 NTAP analyzed the cost savings to GLSP for those 47 trainings only and found that GLSP had a cost savings trainings only and found that GLSP had a cost savings estimated at estimated at $23,424.00$23,424.00 of staff time alone by using of staff time alone by using LegalMeetings Web Conferencing. LegalMeetings Web Conferencing.

If every one of the 157 meetings conducted by Georgia If every one of the 157 meetings conducted by Georgia Legal Services Program assumed the same staff and Legal Services Program assumed the same staff and travel time as the Legal Server trainings, Georgia would travel time as the Legal Server trainings, Georgia would have saved have saved $78,186.00$78,186.00!!

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LegalMeetings…LegalMeetings…

No moreNo more…what page number?…what page number? No moreNo more…where on our site is it? …where on our site is it? No moreNo more…which email are you referring to? I don’t …which email are you referring to? I don’t

have that attachment. Can you email it to me have that attachment. Can you email it to me again?again?

No moreNo more…did you get that in taking notes?…did you get that in taking notes?

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LegalMeetings in Poverty LawLegalMeetings in Poverty Law Legal Aid Western OhioLegal Aid Western Ohio: train 10 AmeriCorps : train 10 AmeriCorps

attorneys across the state on consumer law once a attorneys across the state on consumer law once a week & review briefs.week & review briefs.

North Penn Legal ServicesNorth Penn Legal Services: technical support on : technical support on call by advocates.call by advocates.

Community Legal Services Mid FloridaCommunity Legal Services Mid Florida: hotline : hotline attorney trainingsattorney trainings

California Rural Legal AssistanceCalifornia Rural Legal Assistance: advocate : advocate meetings across officesmeetings across offices

National Health Law ProgramNational Health Law Program: national trainings / : national trainings / webinarswebinars

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LegalMeetings ResourcesLegalMeetings Resources

http://lsntap.org/aboutlegalmeetingshttp://lsntap.org/aboutlegalmeetings

Getting Started & How TosGetting Started & How Tos Signing Up for the ServiceSigning Up for the Service Trainings & TutorialsTrainings & Tutorials

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Tip 8: Poverty Law SurveysTip 8: Poverty Law Surveyshttp://survey.lstech.orghttp://survey.lstech.org

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Power of SurveysPower of Surveys

Tool to return to “Tool to return to “Community LawyeringCommunity Lawyering””

Instant feedbackInstant feedback for management, organizational for management, organizational development, fundraising, technology evaluation, development, fundraising, technology evaluation, services evaluation, and priority settingservices evaluation, and priority setting

More accurate than web tracking formsMore accurate than web tracking forms

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Power of Online SurveysPower of Online Surveys

CheapCheap, Relatively Easy, Fast, Relatively Easy, Fast

Lots of Lots of featuresfeatures -- Create surveys where: -- Create surveys where: anyone can respond as many times as they like;anyone can respond as many times as they like; only invited persons can respond;only invited persons can respond; a person can only respond only once;a person can only respond only once; in other languages;in other languages; anonymous surveys are sent in;anonymous surveys are sent in; participants go to a URL or respond to an email;participants go to a URL or respond to an email; prior surveys can be reused and edited;prior surveys can be reused and edited; data is analyzed instantly online or downloaded to a spreadsheet or graph.data is analyzed instantly online or downloaded to a spreadsheet or graph.

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Examples of Surveys Examples of Surveys for Poverty Lawfor Poverty Law

Technology EvaluationTechnology Evaluation Community Based Priority SettingCommunity Based Priority Setting Outcome Assessment & Satisfaction of Services Outcome Assessment & Satisfaction of Services

(Clinics, Hotline, Representation)(Clinics, Hotline, Representation) FundraisingFundraising Volunteer RecruitmentVolunteer Recruitment Staff Input (Retreats, Conferences, Training)Staff Input (Retreats, Conferences, Training) Task Force or Committee PlanningTask Force or Committee Planning

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Poverty Law SurveysPoverty Law Surveys

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Poverty Law SurveysPoverty Law Surveyshttp://survey.lstech.orghttp://survey.lstech.org

Sign Up: Sign Up: http://survey.lstech.orghttp://survey.lstech.org

More info: More info: http://lsntap.http://lsntap.org/techlibraryorg/techlibrary

New Development -- will be New Development -- will be upgraded by October 2007! Easier upgraded by October 2007! Easier to Use.to Use.

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Tip 9: Meetings and PhonesTip 9: Meetings and Phones

Meet-o-Matic (www.meet-o-matic.com) Meet-o-Matic (www.meet-o-matic.com) MeetingWizard (www.meetingwizard.com)MeetingWizard (www.meetingwizard.com) Free Conference.Com Free Conference.Com

(www.freeconference.com)(www.freeconference.com) GotVoice (www.gotvoice.com)GotVoice (www.gotvoice.com)

Voicemail transferred to your emailVoicemail transferred to your email

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A Look at MeetingWizard A Look at MeetingWizard

More Resources: http://www.lsntap.org/node/303

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Tip 10: YouSendIt Tip 10: YouSendIt

Send Large Files EasilySend Large Files Easily

Page 72: Ten Tips for Vermont’s Advocates

YouSendIt: Send Large FilesYouSendIt: Send Large Files

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Page 73: Ten Tips for Vermont’s Advocates

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