House of Cakes
showcasing our members news
Issue 7 >> February 2012the magazine
Lusaka Trucks and Sparesthebestofzambia.com/lusaka-trucks Mukwa Lodge Chingolathebestofzambia.com/mukwa-lodge-chingola
Mukwa Lodge and Restaurant Kitwethebestofzambia.com/mukwa-lodge-kitwe
Mwasuwila Christian Book Storethebestofzambia.com/mwasuwila
Nkuku Take Away Restaurantthebestofzambia.com/nkuku
New members on thebestofzambia.com >>
Page 14 for all the latest!
Up n coming events
Welcome to the February issue! Its hard to believe that January is already behind us. And as
Valentines Day hurtles towards us, there are some great offers that you can use to spoil the loved ones in your life (page 12).
This months interview (page 4) is with Abel Ngandu, Managing Director of Ngandu Consulting. Read how Abel has built a company that has now been international recognised with an award.
This magazine was created to showcase our members and were really pleased that each issue has more and more member related news, events and special offers. We want this monthly edition to be the place to go for current news, offers and events. Heres to achieving that!
Sara Drawwater, Managing Editor
Nambeye Katebe, Assistant Editor
This months interview >> 4Every month well interview someone making an impact in Zambia or doing something were proud of internationally.
Travel and Leisure >> 6Articles, events, offers and news on products and services for people travelling in Zambia. Also relevant to those living in Zambia who are looking for exciting and interesting things to do, places to visit and events to attend.
Business and Services >> 8Articles, events, offers and news on enterprises in Zambia that help create the environment within which businesses operate and grow.
Staff news and opinions >> 12Every month we share the latest news and opinions from the Best of Zambia team
Valentines related offers >> 14Deals you can use to impress your l;oved ones this Valentines Day.
Hot off the press >> 19All special offers, events and news are now gathered together at the back of the magazine.
Magazine terms and conditions1. Whilst we will make every reasonable effort to ensure the accuracy of the material produced, we cannot be held responsible for the correctness or otherwise of copy, illustrations, photographs, trademarks, nor for attaining clearances or approvals. We accept no liability for information in the online magazine becoming out-of-date, containing typographical errors, or otherwise being factually inaccurate or omitted from publication by us.
2. We accept no liability for any material not received by us or received in a corrupted form, or for loss or damage to the clients published material, artwork or photographs. 3. We aim to promote our clients products and/or services through this online magazine, but we can in no way guarantee increased sales and business as a result, as that depends on factors outside our control. We shall not be liable to our clients
for any loss of profits, business, revenue, opportunity, goodwill or anticipated savings nor for any indirect, consequential or economic loss whatsoever arising in connection with the publication of this online magazine.
Please note:For further information, please refer to our full terms and conditions which are published on our website.
From the editor >>
This months interview
An interview with Abel Ngandu, Managing Director of Ngandu Consulting
This month our Multi-Media Journalist, Nambeye Katebe, turned her attention to a Zambian engineering firm that has been making an impressive buzz in local media and has received recognition from the international community.
We caught up with Ngandu Consultings Managing Director, Abel Ngandu, to find out the secret behind their tremendous success.
NAMBEYE: To begin with, tell us a bit about yourself.
ABEL: I am originally from the Copperbelt Province and was born in the town of Chililabombwe. I attended Chawama Primary School then went on to Libala Secondary School. After that I had a short stint at the University of Zambia (UNZA) I was in the school of Natural Sciences and I intended to pursue an engineering course but the constant closures at the
University forced me to leave. I started applying for a scholarship outside the country and I was fortunate enough to be accepted to the Indian Institute of Technology (Roorkee) in India. It was there that I accomplished my dream of becoming an engineer byobtaining a degree in Civil Engineering.
NAMBEYE: Ngandu Consulting is one of the leading engineering consulting firms in the country. What inspired you to start the company?
ABEL: In order to answer that question appropriately, I will needto give you some background. In 2003 I partnered with a South African company called UWP Engineers, founding Ngandu-UWP Consulting with a 20% Zambian shareholding and 80% South African. In 2009, I felt I had acquired all the necessary skills I needed from my time at UWP to venture out on my own. I felt confident enough to leave. I realised that Zambia had significant growth potential in terms of the
construction industry and I had the desire to set up a company that could provide quality, cost effective and innovative engineering services to Zambia and the whole sub-region of Africa. In 2009 Ngandu Consulting, which is a 100% Zambian owned company, was formed.
NAMBEYE: What would you say are some of the key services that Ngandu Consulting provides?
ABEL: Ngandu Consulting provides a multi-disciplinary servicethrough its dedicated specialist divisions - water, transport,structures, programme management and project management.
NAMBEYE: Ngandu Consulting has been operational since 2009. What has the response from the industry been like and do you feel you have met a need?
ABEL: The response has been tremendous. Since forming the company in 2009, our average
turnover has been above 30 billion Kwacha and in 2011 we saw a turnover above 40 billion Kwacha.
We originally started with about 15 employees but we now have over 92 employees. I think its safe to say that we have made significant progress since we started in 2009. Our clients have responded favourably to the management systems that we have put in place to ensure total client satisfaction. In 2010 we opened a branch outside Zambia, in Kigali which is in Rwanda.
NAMBEYE: Last year Ngandu Consulting was awarded the European award for best practices 2011 in the gold category. This reward was in recognition of the companys extraordinary achievements in 2011. What has this award meant for your company?
ABEL: This award has not only been a great achievement for NganduConsulting, it has also been a confirmation of our commitment toquality and excellence in everything we do. We have not ended there.
We have put in a roadmap to be ISO certified within the next two years.
This will make us one of the few civil engineering companies in Zambia to be certified by the International Organization for Standardization.
NAMBEYE: Ngandu Consulting scooped the award for its splendidperformance in customer satisfaction and outstanding results in quality management. How do you manage to ensure that these values are instilled in your company?
ABEL: We have put in place systems that have been developed from already existing international standards. These systems ensure quality management both at the head office and on site. The systems enable us to monitor all aspects of our work to ensure that client expectations are met. We have the same systems in our Rwandan office; the staff who operate in Rwanda are trained in Zambia so that we keep theexact standards.
NAMBEYE: Needless to say, you have an exceptionally talented team. How have you achieved such a loyal and hardworking workforce?
ABEL: Company success depends on leadership. We have a firm belief in investing in people. Training is thecornerstone of our company and we keep our staff highly motivated by rewarding them with a good salary. We carry out training not only in Zambia but also abroad. Several of our workers have been granted scholarships in order to further their education.
Last year, seven people from our team were sent to pursue their Masters Degree in Civil Engineering outside of Zambia.
This year we are encouraging our female staff. We have three women we intend to send for further studies. We have adopted training as an on-going 30 year strategic plan.
NAMBEYE: With so much achieved already, what is your focus for the next few years?
ABEL: We have a 30 year strategic plan which we have divided intofive year sections so that we can monitor our achievements.
In the next five years we want to invest in the construction of a research institution in Zambia.
This institution will be a facility for the development of innovative designs and for building and road construction materials. Our dream is to inspire the construction of landmark buildings in the country. We want people to admire buildings which show off innovative designs that incorporate culture with modern construction techniques - buildings that create symbols of achievements and confidence in our local enginee