The Deadline

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ANm?EiLdABOUT PROJECT MANAGEiIMENT

"Here's a management book which is just plain fun to read. The Deadline is an innovative and entertaining story with insightful business principles for team-based project management at the end -John Sculley of each chapter."

". . . it's a technological tour de force. It covers a wide range of topics, from project estimating to metrics, from conflict resolution to dealing with ambiguous specifications. . . . the bullet points alone are worth the price of the book. . . . The Deadline is almost as funny as a book full of Dilbert cartoons, but it's far less cynical. More important, it contains some profound wisdom and some practical, positive advice for improving the chances of meeting your next project deadline. I highly recommend it." - Yourdon, American Programmer Ed

Also by TOM Dc -oPeopleware: Productive Projects and Teams, 2nd ed. by Tom DeMarco and Timothy Lister ISBN: 0-932633-43-9 Copyright 0 1998 256 pages, softcover Productive Teams: A Video featuring Tom DeMarco and Timothy Lister ISBN: 0-932633-30-7 Copyright 0 1994 VHS or PAL

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60 minutes

Software State-of-the-Art: Selected Papen edited by Tom DeMarco and Timothy Lister ISBN: 0-932633-14-5 Copyright 0 1990 584 pages, hardcover Why Does Software Cost So Much?And Other Puzzles o f the Information Age by Tom DeMarco ISBN: 0-932633-34-X Copyright 0 1995 248 pages, softcover

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Find O u t More About These and Other DH BooksContact us to request a Book &Video Catalog and a free issue of The Dorset House Qtrarterl~or to codirm price and shipping information.

DORSET HOUSE PUBLISHING353 West 12th Street New York, NY 10014 USA 1-800-342-6657 212-620-4053 fax: 212-727-1044 dhpubco@aol.com www.dorsethouse.com

ANOVELABOUT PROJECT MANAGEMENT

TOM DeMARCO

Library of Congress Cataloging in Publication DataDeMarco, Tom. The deadline:

a novel about project managementI.

/

Tm o

DeMarco.

p. cm. ISBN 0-932633-39-0 (softcover) 1. Industrial project management--Fiction. PS3554.E449D42 1997

Title.97- 24716CIP

813'.54--dc21

This novel is a work of fiction. Any references to historical events; to real people, living or dead; or to real locales are intended only to give the fiction a setting in historic reality. Other names, characters, places, and incidents either are the product of the author's imagination or are used fictitiously, and their resemblance, if any, to real-life counterparts is entirely coincidental.

l Trademark credits: Al trade and product names are either trademarks, registered trademarks, or service marks of their respective companies, and are the property of their respective holders and should be treated as such.Cover Design: David McClintock Cover Illustration: Tom DeMarco Cover Photograph: Hein van Steenis Copyright O 1997 by Tom DeMarco. Published by Dorset House Publishing, 353 West 12th Street, NewYork, NY 10014.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the publisher.Distributed in the English language in Singapore, the Philippines, and Southeast Asia by Toppan Co., Ltd., Singapore; in the English language in India, Bangladesh, Sri Lanka, Nepal, and Mauritius by Prism Books Pvt., Ltd., Bangalore, India; and in the English language in Japan by Toppan Co., Ltd., Tokyo, Japan. Printed in the United States ofAmerica Library of Congress Catalog Number: 97-24716ISBN: 0-932633-39-0

24 23 22 21 20 19 18 17 16 15

Preface vii 1 Opportunity Knocking 1 2 Standing Up to Kalbhss 1134

SilikonValejit 17

The CD-ROM Plant 2 7

5 - NNL 366

The World's Greatest Project Manager 47 78

Taking On Staff 60

The Eminent Dr. Rizzoli 7 19 Ex-General Markov 84

10 Abdul Jamid 9511 The Sinister Minister Belok

116

12 The Numbers Man

133

CONTENTS

13 14

Quickerstill

151 163

Morovia's First Programmer 15 Think Fast!

.

181 200 217

16 17

. Planning for the Summer GamesThe Guru of Conflict Resolution 18 Maestro Diyeniar Interlude 19239 247 261 227

. Part and WholeEndgame Begins

20 Standing on Ceremony 21 22

276 289 300

Theyear's Hottest IPO

23 Passing Through Riga on the Way Home

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D u r i n g the 19309s,the University of Colorado physicist George Gamow began writing a series of short stories about a certain Mr. Tompkins, a middle-aged bank clerk. Mr. Tompkins, the stories related, was interested in modern science. He would trundle off to evening lectures put on by a local university physics professor, and inevitably fall asleep partway through. When he awoke, he would find himself in some alternate universe where one or another of the basic physical constants was strikingly changed. In one of these stories, for example, Mr.T. awoke in a universe where the speed of light was only fifteen miles per hour. That meant he could observe relativistic effects on his bicycle: The city blocks became shorter in the direction of travel as he accelerated, and time on the post office clock slowed down. In another story, Mr. Tompkins visited a world where Planck's Constant was 1.0, and there he could see quantum mechanics in action on a billiard table: The billiard balls refbsed to move smoothly across the table, but took up quantum positions in probabilistic fashion.

vii

When I first came across the Gamow stories, I was just a teenager. Like Mr. Tompkins, I too had an interest in modern science. I had already read numerous descriptions of relativity and quantum mechanics, but it was only when I read Mr. Tompkins in Wonderland that I began to develop a visceral sense of what these matters were all about. I have always admired Gamow's ingenious pedagogical device. It occurred to me that a similar device might be used to demonstrate some of the principles of project management. Al I'd have to do is portray a veteran project manager sent off l to some Wonderland where various of the rules governing project work could be instructively altered. Thus was born, with apologies to George Gamow, the idea of The Deadline, the story of a manager named Tompkins and his remarkable experiences running software projects in the ex-Soviet Republic of Morovia.

May 1997 Camden, Maine

T.D.M.

Vlll

...

ANOWLABOUT PROJECT MANAGEMENT

DEDICATION

T Sally-Oh o

r. Tompkins took his seat in the very last row of Baldrige-One, the main auditorium at the Big Telephone and Telecommunications Company's Penelope, New Jersey, facility. He'd spent a lot of time in this auditorium during the past few weeks, attending out-placement lectures. Mr. T., along with a few thousand other professional and middle management employees, was being given the boot. Oh, that wasn't the term they used. They preferred to call it "made redundant" or "downsized" or "right-sized" or "streamlined" or "managed down" or, best of all, "Released to Seek Opportunities Elsewhere." They'd even made an acronym out of that one: ReSOE. Tompkins was a ReSOE. Today's event was yet another in the series called "Opportunity Knocking." This five-week program, according to the posted notice, was to be "more than 100 hours of inspirational training, skits, musical interludes, and celebration of ReSOE status." The still-employed Human Resources people who put on the various sessions seemed pretty convinced that ReSOE was a blessing in disguise. They made it clear that they would

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have dearly loved to be ReSOEs themselves. They really would. But no such luck. No sir, they would just have to soldier on, bearing the burdens of salary and benefits as best they could. Up on the stage now, they were trying to put on a brave fiont. The last few rows of the auditorium were in what the acoustic engineers called a "null area." For some reason (no one had even a good theory about this), almost no sound fiom the stage could be heard in these rows. It made it a perfect place for a snooze. Tompkins always sat here. He put down today's ton of handouts on the seat in fiont of him. Two fat loose-leaf notebooks and the usual assortment of favors were packed into a new canvas bag with its printed logo: "Our Company Is Thinning Down So the Rest of the World Can Fatten Up." At the top of the bag was a baseball cap embroidered "ReSOE and Proud of It!" Tompkins put the hat on, pulled it down over his face and, within a few minutes, drifted off to sleep. A long chorus line of H R people on the stage was singing "Opportunity Knocking: Okay!" The audience was supposed to clap the rhythm and join in at the chorus, shouting out "Okay!" as loud as they could. At the left side of the stage was a man with a megaphone, exhorting the audience with cries of "Louder! Louder!" A few people in the crowd were clapping softly, but no one was shouting. Still, the noise, even the little bit that penetrated the null area, was enough to rouse Mr.T. He yawned and straightened up in his chair. The first thing he noticed was that someone else was sitting there in the quiet zone, only one seat away. The second thing he noticed

was that she was lovely. She seemed to be in her early thirties, dark and rather exotic-loolung: mid-length black hair in a Dutch cut, very dark eyes. She was looking up at the muted stage act and smiling very slightly. It was not exactly a smile of approval. He thought he might have seen her somewhere before. "Did I miss anything?"he asked. She kept her eyes on the stage. "Only some very important stuff." "Could you net it out for me?" "They want you to go away but not chang