“The Effective Enterprise: Building for the Future” QAD Cloud Kory D. Johnson

“The Effective Enterprise:Building for the Future”

QAD CloudKory D. Johnson


Compute NetworkMonitoring ManagementStorage

JOHN DOE

SecurityRuntime

DatabasePackages

Infrastructure

Platform

Content

Analytics

Communication

ERPBPM

Application Transportation Management

Supplier Portal

Customer Self Service

EDI &Integration

Collaboration

QAD Enterprise Cloud – The Effective Enterprise


The QAD Enterprise Cloud

Global23 Countries

Users10,000+

Support24 x 7 & Monitoring

SecureSSAE16 (SAS70)

Available> 99.5%

BlendedOn Premise & Cloud

We are leaders in the Cloud delivering full-strength Cloud ERP available from anywhere in the world

About QAD

QAD Cloud Apps

QAD Cloud Portal

QAD Cloud Services


4

World Class Service DeliveryQAD Cloud Operations

QAD Cloud Service CenterOrganizational Consolidation

Process DisciplinesTraining Metrics

Discipline, Reliability, Predictability

On BoardPlan – Build – Test - Transition

OperateRun – Monitor - Review

UpgradePlan – Test – Transition - Renew


• Data Center and QAD SSAE 16 documented• Life Sciences – cGMP Qualified• ISO 9001:2008

Compliance

SOPSOP

SOPSOP

SOP


Infrastructure Management

Systems Management

• Dedicated Engagement Manager• Single Point of contact for escalations• Monthly reports and SLA adherence

Service Management

Customization Management

EDIManagement

Network Management

Functional Management

Service Management


Service Management

• Infrastructure components• Data Center Management• Operating System Support


Systems Management


EDIManagement

Network Management





Systems Management

Service Management Customization Management

EDIManagement

Network Management


Systems Management

• Monitoring and Tuning• Application and System Administration• Optional Enhanced Disaster Recovery• Version Management and upgrades


QAD MonitoringOn Demand Standards


• Based on Icinga – an open source network and host monitoring solution• www.icinga.org

• New servers are added by creation of configuration files that identify the new host and services to be monitored

• http://odmonl01/monitor• Guest account (read-only) available


http://www.icinga.org/

http://odmonl01/monitor


• Ping• CPU Load• File System Usage• Swap usage• Cron – are any cron jobs overdue• Number of Open OS files• NTPD – Server Time Service• FTP Service• OS Backup Directory• OS Zombie processes

OS MonitorsOn Demand Standards


• DB Up/Down• DB Log Error Check• AppServer and Webspeed Broker Checks

• AppServers monitored depend on applications installed• All will have NET UI Application Server, EE will have financial Application server• Others, CRM, EAM, Qxtend, etc

• Tomcat• Daemons (EE)• Radley (If applicable)• EAM Batch Job Scheduler (If applicable)

Application MonitorsOn Demand Standards


• Auto-restart services• CRON• NTPD• FTP• EAM Batchjob Scheduler• EE Daemons

• Notifications are sent to• QAD • Customer based on type for custom monitors



• Minimum of 25% contracted users

• Max of 100% contracted users

• Transactions reflected in D/R production database real time

• RPO = 1 hour of max data loss

• RTO = 4 hours max to recover systems

• “Disaster” • Defined as an unplanned event or failure that causes Customer’s

Production environment at the primary site to be unavailable for twenty (20) hours or more

Enhanced Disaster Recovery (EDR)Systems Management


Systems Management

• Application Change Management• Business Process Management• Training classes



Service Management Customization Management

EDIManagement

Network Management




• Support of existing modifications• Retrofits for upgrades• Management of promotion process• How to’s


Systems Management


Service Management EDIManagement

Network Management




• Transformation Map Management• Delivery of EDI messages• TP Change Management

EDI Management


Systems Management


Service Management Network Management

EDIManagement


EDIManagement

• Infrastructure Components• Monitoring of networking components• Site to Site and dedicated circuits

Network Management



Systems Management


Service Management Network Management


QAD Cloud – Connectivity OptionsMPLS Basic VPN

(Site to Site)VPN

(Client)

Description Expansion of customer private cloud to QAD Cloud datacenter

Extension of customer private cloud to QAD Cloud datacenter through Internet-based secured point to point tunnel

Secure VPN tunnel to QAD Cloud datacenter through client software loaded on individual computers

Reliability Guaranteed levels of bandwidth and availability Variable levels of bandwidth and availability Limited levels of bandwidth and

variable availability

Typical Use User counts > 50 User counts varies depending upon bandwidth and latency to QAD Cloud datacenter Remote users

Installation Lead-times 45-55 days 5-7 days 5-7 days

CostsMPLS Carrier: $800-1,200/month (depending upon customer contract)QAD Cloud: $384 install, $284/month

$0 (single connection included in QAD Cloud subscription up to 2Mbps)$Varies (2Mbps and above)

$500/month, plus $5/month per named user

Routing Each site routes directly to QAD datacenter

Each site routes to customer network hub then across VPN tunnel

Each client routes directly to QAD datacenter


Simple Integration to External Systems

Strategic Focus


• Named user• Person, device, or process accessing database or an Add-On Product

• Limited user• Named User with access to limited functions

• QAD Device User• A person that uses an access device that connects to the system

• E.g. Shop Floor Data Capture

User TypesQAD Cloud Pricing


• Enhanced SLA• Repurposing of IT resources• 24x7x365 support• Local Language• Security Compliance

Benefits of Cloud


Paths to CloudCloud Conversion & Transition Pricing

Conversion

On Premise QAD QAD CloudUpgrade Setup

Net New Customer QAD Cloud

Transition

Setup

24 MonthsUpgradeOn Premise QAD Cloud

Lift & Shift

Copy Setup QAD Cloud


QAD Cloud Operations

Tools, Processes & Procedures


Online Support CenterQAD Cloud Operations

Knowledgebase

Expandable Sections

Drill Down Navigation

News

Incidents


Shared PortalQAD Cloud Operations


Confirmation AuthorizationQAD Cloud Operations


Code Implementation Request FormQAD Cloud Operations


29

• Stability, Predictability, Scalability• Process based operations management• Continuous improvement environment• Industry Standards and ITL process backbone• Self- Compliance through ISO 20000 certification

SummaryQAD Cloud Operations


Questions?


www.qad.com/explore

Save the Date for Explore 2015

http://www.qad.com/explore

Documents

“The Effective Enterprise: Building for the Future” QAD Cloud Kory D. Johnson