The Juran Trilogy
The Juran Trilogy
Joseph M. Juran"It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below."Fitness for intended use.-J.M.JuranThe Juran TrilogyQuality Planning
1) Quality PlanningIdentify the customers
Use: Pareto Diagram-Vilfredo Pareto-vital few and useful many
b) Determine the customers needs. REAL NEEDS VS STATED NEEDSBeing a user of the product or service
Communicating with customers through product or service satisfaction and dissatisfaction information and ;
iii)Simulation in the laboratory
c)Develop a product whose features align with the customers needs.i)Quality function deployment ( QFD)Planning tool used to fulfill customers satisfactionii)Taguchi's quality engineering (TQE) An approach to engineering that emphasizes the roles of research and development, product design and product development in reducing the occurrence of defects and failures in products.iii)Concurrent engineering (CE)also known as simultaneous engineering, is a method of designing and developing products, in which the different stages run simultaneously, rather than consecutivelyd)Develop processes that are capable of producing such products
f)Transfer these plans to the operating forces
e)Establish quality controls.
Evaluate actual operating performance
Compare actual performance to goal
(3)Act on Difference
Statistical Process Control (SPC)Histograms
Cause and Effect , Fishbone, Ishikawa Diagram
3) Quality ImprovementEstablish the infrastructure needed to facilitate the continuous quality improvement. Identifies the project improvement.
iii)For each project, establish the team that is clearly in charge with the responsibility of bringing a successful resolution to the project.