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THE JURAN TRILOGY

The Juran Trilogy

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Page 1: The Juran Trilogy

THE JURAN TRILOGY

Page 2: The Juran Trilogy

JOSEPH M. JURAN

"It is most important that

top management

be quality-minded. In the

absence of sincere

manifestation of interest at the top, little will happen

below."

Page 3: The Juran Trilogy

“Fitness for intended use.“

-J.M.Juran

Page 4: The Juran Trilogy

The Juran Trilogy

• Quality Planning

• Quality Control

• Quality Improvement

Page 5: The Juran Trilogy

1) Quality Planninga) Identify the customers

Use: Pareto Diagram-Vilfredo Pareto-”vital few” and “useful many”

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Page 7: The Juran Trilogy

b) Determine the customers’ needs.

REAL NEEDS VS STATED NEEDS

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i) Being a user of the product or service

ii) Communicating with customers through product or service satisfaction and dissatisfaction information and ;

iii) Simulation in the laboratory

Page 9: The Juran Trilogy

c) Develop a product whose features align with the customers’ needs.

Page 10: The Juran Trilogy

i) Quality function deployment ( QFD)

• Planning tool used to fulfill customers satisfaction

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ii) Taguchi's quality engineering (TQE)

• An approach to engineering that emphasizes the roles of research and development, product design and product development in reducing the occurrence of defects and failures in products.

Page 12: The Juran Trilogy

iii) Concurrent engineering (CE)

• also known as simultaneous engineering, is a method of designing and developing products, in which the different stages run simultaneously, rather than consecutively

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d) Develop processes that are capable of producing such products

f) Transfer these plans to the operating forces

e) Establish quality controls.

Page 14: The Juran Trilogy

2) Quality Control

(1)Evaluate actual operating performance

(2)Compare actual performance to goal

(3) Act on Difference

Page 15: The Juran Trilogy

Statistical Process Control (SPC)•Histograms

Page 16: The Juran Trilogy

Control charts

Page 17: The Juran Trilogy

Scatter diagrams

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Flow Charts

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Cause and Effect , Fishbone, Ishikawa Diagram

Page 20: The Juran Trilogy

Check Sheets

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3) Quality Improvementi) Establish the infrastructure needed to

facilitate the continuous quality improvement.

ii) Identifies the project improvement.

iii) For each project, establish the team that is clearly in charge with the responsibility of bringing a successful resolution to the project.