THE PUNJAB EMPLOYEE’S SOCIAL SECURITY INSTITUTION…eproc.punjab.gov.pk/BiddingDocuments/46741_Tender S... · the punjab employee’s social security institution. (head office)

THE PUNJAB EMPLOYEE’S SOCIAL SECURITY INSTITUTION.(HEAD OFFICE)

3-A, GULBERG-V,LAHORE.

Tender No. No.PESSI/Admn.IX(1174)/2016/

Tender cost Rs.1000/- (Non refundable)

Description Provision of services of security guards

Last date & Time of receipt 10.03.2016 at 11:00 a.m

Date & Time of opening 10.03.2016 at 11:30 a.m

Venue PESSI, Head Office, Lahore

Period of contract 01-year (extendable for further period onthe bases of performance under provisionof clause 2 of terms & conditions ofTender document)

Payment of salaries 5th of every month

Earnest money CDR Rs.50,000/- in favour of

Commissioner, PESSI

ELIGIBILITY CRITERIA

The PESSI intend to hire services of Security Guards for PESSI’s

Directorates & Hospitals against the vacant posts as well as 36-over & above the

budgetary strength of chowkidars (ANNEX-A) from the reputed Security

Agencies registered with Home Department, Government of the Punjab, already

dealing in business of providing security services in the province of the Punjab

having the following minimum eligibility criteria:-

1. Only those Security Agencies who meet all the guidelines andterms & conditions in all respects should submit their tender /bids, alongwith the following documents:-a) Company detail.b) Profile showing experience in similar projectsc) Start of business.d) Revenue history.e) Liquidity balances (Bank statement etc)f) Any other documents (s) to show financial strength of

company.g) At least 2 client testimonials.h) Profile of staff deployed including their qualifications &

experience.i) Screening and selection procedures.j) Training facilities / equipment provided to guards.k) Additional capabilities to respond to emergencies.l) Emergency response setup and management.m) Security services license to operate in entire province of

the Punjab.n) Sufficient valid weapon license to operate across province

of the Punjab2. The Security agency should be registered under the relevant act

of SECP.3. The agency should be registered with Home Department

Government of Punjab as well as with attached departmentholding a valid license, National Tax Number.

4. The agency should have an annual turnover of Rs.1 Crore andshould have sufficient Security staff and should have a minimumexperience of 10 years in security agency business in large

Multi-National Companies / Industries of repute / NationalizedBank, etc.

5. The Security Agency / Firm should possess adequateinfrastructure in terms of vehicles, electronic / non-electronicgadgets and basic crowd control devices.

6. The agency should be capable of providing a solvencycertificate for a minimum value of Rs. 15 Lacs.

7. Having documented evidence of expeditious andunencumbered services in respect of 30-Security Guards ormore per shift for at least five clients duly supporting bycertificate from the clients concerned.

Terms & conditions

1. The Tender received up to 10.03.2016 at 11:00 a.m will beopened in the presence of representative of the company /bidders on the same day at 11:30 a.m.

2. The contract term shall be initially for a period of 01-year onprobation. However, the contract term would be renewed onceor more than one time for further periods on the basis ofperformance for a maximum period of three years from the dateof commencement of the contract. The Contact is renewable onterms and conditions to be mutually agreed upon.

3. The duty hours for each security guard will be twelve hours andtheir deployment and supervision shall be carried out byContractor and the authorities of PESSI’s Office / Hospitalconcerned.

4. a) No property / store of PESSI’s office / hospital of any kind isremoved / taken out by any official / private person without aproper gate-pass issued by the concerned authorities ofPESSI’s office / hospital concerned.b) Any loss / damage to the goods or property of PESSI’soffices / hospital due to negligence on the part of the securitypersonnel of the Security Agencies shall be made good /replaced by the Security Agencies within 07 days of the date ofits communication / intimation by the Institution. Non-complianceof the same shall entail forfeiture of the security depositalongwith recovery of the loss in part or in full from the dues andearnest money of the Security Agencies and / or termination ofthe contract.c) No report for any loss / damage to the property of PESSI’soffice / hospital shall be lodged with police by the SecurityAgencies without the written approval of authorities of PESSI’soffice / hospital concerned.d) Shall not allow grazing of any type of animals; disallowunauthorized entry to persons to roam about; cut trees / grass /firewood or damage any civil or electrical work / fitting or toscale or damage the boundary wall from in / out side of thePESSI’s office / hospital.e) Not allow trespassing.f) Not allow any unauthorized person to enter the premises.g) Protect the residence and residents.h) Authority letter for carrying weapon, weapon license.

5. Substitute for guards in case of leave or Guard (s) is notreporting for duty, alternate arrangements shall be made by thecontracting agency in writing, immediately without jeopardizingthe security of the PESSI’s office / hospital concerned.

6. The registered private security agencies shall completely beresponsible for any loss to the moveable / immovable propertyof the area where guards are deployed.

7. The registered private security agencies shall be responsible forthe personal conduct of the security guards. If any guard isfound involved in any illegal, immoral or criminal activity,concerned person and firm will be held responsible and will be

liable to administrative and legal action which may lead totermination of agreement and forfeiture of security.

8. The amount of the security deposit will be returned to thecontractor alongwith the earnest money after satisfactorycompletion / termination of the contract and after adjusting thedues, if, any payable by the contractor to the PESSI’s Office /Hospital concerned.

9. The Security Agencies or his employees shall not use thepremises allotted to him / her for any purpose other than thepurposes defined and shall not act in any manner as to causeany nuisance or annoyance to the concerned PESSI’s office /hospital.

10.The security agency or his employee shall not aid or participateor support any anti-institutional activity under any circumstancesand shall strictly restrict to the work awarded under the contract.

11.The contracting agency or his nominee shall ensure hispresence at a short notice when required by the concernedauthorities of PESSI’s office / hospital concerned.

12.The Commissioner, PESSI reserves the right to cancel /terminate the contract at any time / stage during the currency ofthe contract without assigning any reason on one month noticeor in extra ordinary circumstances without any prior notice.

13.The Commissioner, PESSI reserves the right to cancel thetender completely which is not challengeable in any court.

14.APPROVED SPECIFICATIONS AND REQUIREDDOCUMETNS FOR SCREENING AND SELECTION OFSECURITY GUARDS.

Physical attributes.i) All guards must have served in Pakistan Army, FC, Police or

any other armed forces with clean record and history of service.ii) Civilian guards can only be inducted if they have significant

experience in security with certification or security training. Theirhistory of service should be clean with good character record.

iii) Height of guards must not be less than 5 ft 8 inches (can berelaxed with mutual consent in case of good qualification &experience).

iv) Age of guards must not be over 45 years and must not beoverweight in comparison to their height.

Educational qualification.i) 33% Security guard (Ex-Military personnel) should be

matriculate and rest should be able to read and write urdu.ii) Civilian guards must be matriculate.Medical Fitness.i) All guards must be physically fit with no history of any disease

that can affect or limit the performance of the individual in anygiven circumstances.

ii) All guards must be certified by authorized medical institute /attendant.

iii) Only medical category ‘A’ personnel should be accepted.iv) Same medical standards for civilians guards.v) Medical examination, psychological profile and drug tests are

mandatory.Background Checks.

i. The Security Company will be responsible to conduct thebackground verification of their staff prior to deployment,which must include following:

ii. Verification of character and antecedents by local andnative police stations.

iii. Military background checks through military records (in caseof ex-military personnel).

iv. CNIC verification through National Database RegistrationAuthority.

v. Two References (one reference must be from in serviceGovernment Officer not less than BPS-18.

Training.i. The service provider must have an established training

facility and a team of qualified trainers to train the securityforce.

ii. The service provider will be responsible to arrange agreedtrainings to all security staff before they are employed.

iii. Minimum 40 hrs of class room training on various aspectsof guarding and security training module should beapproved by the client.

iv. Minimum 30 hrs of practical training including firing ofweapons and practical handing of various security gadgets.

v. Complete knowledge and compliance of securityprocedures of respective locations that will be provided byclient.

vi. The service provider will be required to furnish a writtencertificate of trainings with details of subjects imparted toeach person.

vii. The service provider will be responsible to arrange firingdrills on half yearly basis. The rules of engagement to beclearly known to every armed person

Inspections.i. All security personnel to be inspected by the clients

security representative before they are deputed on dutyat any premises.

ii. The PESSI’s Directorate / Hospital authorized officers orsecurity supervisor will be responsible to carry out dailyinspection and report discrepancies.

Staff turn Overi. Security personnel, once approved by the client, should not

be changed/ removed without prior approval of the client.ii. In case of absentees or leave Security Company will provide

qualified reliever to the client satisfaction (for this purpose asufficient number of trained relievers must be maintained toavoid any short comings).

iii. The Service provider client will furnish and maintain personaldossier of all personnel independently.

Administrationi. The service provider will confirm in writing to the clients

regarding the arrangement, transportation andaccommodation of all security personnel employeesemployed at various locations.

Salary

i. Bills will be submitted on monthly basis after 25th of eachmonth and shall be payable by the 5th of the following month,by the concerned PESSI’s office / hospital.

ii. Salary of all guards must be handed over to guards by thecontractor before 10th of every month.

iii. Security company must comply with all the applicable lawsof Pakistan including Labour Laws e.g following must beadhered. Compliance with minimum wages. EOBI. Social Security. Workmen compensation.

UNIFORM

Following requirements to be met for appearance of securitypersonnel until mutually agreed. Sky blue shirt & dark blue trouser with black shoes. The service provided will provide 2 pairs of complete

uniform per year. In case the uniform or any item found substandard, it

will be replaced by the service provider / contractor onpriority basis.

No military Insignia Medals, decorations allowed. Cloth and pattern should be according to location and

weather. The uniform must include raincoats, jackets for winter

etc.WEAPON EQUIPMENT

i. The service provider / contractor will ensure worthiness of allweapons and any other security equipment. Monthly armorinspection and certification should also be carried out.

ii. A weapon master sheet must be submitted to the clientstating cleaning records and defective weapons orammunition.

iii. Weapons, ammunition and any other equipment should beas per laid down standards.

IMPLEMENTATION POLICY

iv. Standardized documentation.v. External certifications / Audits / Ratings.vi. In house training facilities and refresher programs.vii. Pension, schemes / insurance coverage’s.viii. EOBI.ix. Social Security.

Following criteria must be fulfilled for selection and provisionof guards. The vendor will be completely responsible for screeningof personnel and all necessary documentation must be kept inrecord and should be provided before deployment of guards withthe concerned PESSI’s Directorate / Hospital:-

i. All guards must have clean history of service both inArmy and other clients they had served (Notdischarged on disciplinary grounds or any behavioralissues). All necessary documents and charactercertificates must be submitted and kept in record tobe provided when required.

ii. All guards should possess police verification from thepolice station of the native town or present livingaddress. Other clearances from Law EnforcementAgencies must also be kept and submitted.

iii. All necessary tools must be provided to them that arerequired to perform their duties.

15. Copy of draft agreement is also attached at Annex-B for kind perusal ofthe companies.

SPECIAL INSTRUCTIONS

1. Tenders should be addressed to the Commissioner, PunjabEmployees Social Security Institution, Lahore.

2. Bidders must quote their offers on the prescribed invitationTender Form. Cash Receipts (in original or photocopy) in tokenof having purchased the tender must be accompanied with theTender Documents.

3. Bidder shall submit CDR of Rs.50,000/- (Rupees Fifty Thousandonly) in favour of the Commissioner, PESSI.

4. Bidder should quote their firm and final rates both in words aswell as in figures.

5. Affidavit on Rs.20/- stamp paper to the effect that the firm is notblacklisted and has no dispute with any governmentOrganization shall be furnished.

6. Bidder should specifically indicate their National Tax Numberand the General Sales Tax Numbers.

7. Erasing / cutting / crossing etc., if any appearing in the offermust be properly signed by the person signing the tender.Moreover, all pages of the tender must also be properly signed,offers with any over writing shall in no circumstances beaccepted.

8. The successful bidder will be required to furnish security deposit@ 5% of the annual contractual value in the form of deposit-at-call in favour of the Commissioner, PESSI (by designation only)within the period specified in the letter of acceptance of the bid.

9. Any offer not received as per terms & conditions of the TenderEnquiry is liable to be ignored; offer shall not be considered if:i. Received without earnest money.ii. Received after the time and date fixed for its receipt.iii. The tender is unsigned.iv. The offer is ambiguous.v. The offer is conditional.vi. The offer is from a firm / company, which is blacklisted,

suspended or removed from the approved list.vii. The offer is received by telegram.

10.No incomplete, supplementary or revised offer shall beaccepted after opening of the tender.

11.Tender shall be submitted under the “Single Stage TwoEnvelopes System” duly sealed as under:-The envelope No.1 should contain the complete Technical Bid /tender documents, as per list attached at Annex-C, alongwithdetails of constitution of company and all testimonials in proof ofeligibility , earnest money, other documents as mentioned in thelist of documents and should be super scribed as “TenderDocument” for Security Services at PESSI’s Offices / Hospitals.The envelope No.2 will contain only the price bid including allGovt. taxes (Price bid proforma is attached at Annex-D).Both the above mentioned envelopes should be put in one largeenvelope, super scribed “This envelope contains two dulysealed envelopes containing Tender Document and the pricebid for providing security services-in two separate duly sealedenvelopes clearly marked so”.Technical and price bid will be evaluated in accordance withevaluation criteria attached at Annex-E.

12.The bidder must quote his price only as per the bid priceproforma of the tender document and put it in Envelop 2. Therate (s) quoted by the tenderer should be inclusive of all kind oftaxes of provincial govt as well as federal govt. The tenderedmust quote the rate in figure as well in words.

13.Canvassing in any form by the tenderer will lead to summaryrejection of his tender.

14.All pages of the tender document must be signed by the ChiefExecutive of the company or his authorized signatory and thepower of attorney, if any, in favour of the authorized signatoryshould be enclosed.

CERTIFICATE

1. Tender enquiry form / document duly filled in and signed alongwiththe following certificate is enclosed.i. We hereby confirm to have read carefully all the terms &

conditions of your tender enquiryNo.PESSI/Admn.IX(1174)/2016/____ due for opening

on____________ at 11:30 a.m for provision of services ofsecurity guards. In addition to the condition we also agree toabide by all the special instructions attached to the saidtender enquiry. We also hereby categorically confirm that theservices of security guards offered by us laid down in thetender enquiry in all respect.

ii. We accept that if the required earnest money is notfurnished or our officer is found lacking in any of theequipments of the tender enquiry, it shall be ignored.

Signature_____________________________Name & Address of Tenderer_________________________

________________________________________________

Designation & ID Card No.___________________________

________________________________________________

NTN___________________ No.__________________GST

No._________________

Date_____________________Official seal______________

1. Witness

Name alongwith Signature___________________________

Designation & ID Card No.__________________________

________________________________________________

Full Address______________________________________

Date________________________

2. Witness

Name alongwith Signature___________________________

Designation & ID Card No.__________________________

________________________________________________

Full Address______________________________________

Date________________________

THE PUNJAB EMPLOYEE’S SOCIAL SECURITY INSTITUTION.(HEAD OFFICE)

3-A, GULBERG-V,LAHORE.No.SS.Admn.IX(1174)/2016/ datedTo

M/s.___________________________

______________________________

______________________________

DY.DIR (ADMN)

EVALUATION CRITERIA FOR SECURITY AGENCIES

SR.# DESCRIPTION MARKSBREAKUP

MARKSOBTAINED

1. Experience in providing services ofSecurity Guardsa. 0-09 years 0b. 10-14 years 10c. 15-20 years 15d. 20 year + 25

2. Documentary evidence ofexpeditious & unencumberedservices of Security Guards asrequired under clause 7 ofeligibility criteria of tenderdocuments

Yes 10

No 0

3. Solvency certificate for aminimum value for Rs.15 lakhs.

Yes 10

No 0

4. Minimum Annual Turn OverLess than 30 Lakhs 030 Lakhs to 50 Lakhs 0550 Lakhs to 1.5 Cror 251.5 Cror + 30

5. Copy of valid NTN 056. Copy of registration with

Home Department, Govt. ofthe Punjab

Yes 05

No 0

7. Copy of income tax return atleast last five years

Yes 05

No 0

8. Copy of company’s financialstatement at least last 05-years

Yes 05

No 0

9. Undertaking on judicialpaper that firm is not blacklisted either by PublicPrivate Sector

Yes 05

No 0

10. Total 100Minimum passing marks 80

Note: Attach all relevant documents.

PUNJAB EMPLOYEE’S SOCIAL SECURITY INSTITUTION(HEAD OFFICE)

3-A, GULBERG-V, LAHORE

TENDER NOTICE FOR SERVICES OF SECURITY GUARDS

The Punjab Employees Social Security Institution (PESSI)

invites sealed tenders / bids from reputed security agencies registered

with Home Department, Govt. of the Punjab for provision of services of

Security Guards for its certain offices and hospitals, as per terms &

conditions mentioned in the tender documents. Tender documents

may be obtained from PESSI, Head Office, 3-A, Gulberg-V, Lahore

during office hours after publication of this notice on payment of Rs.

1000/- or may be downloaded from PPRA website

www.ppra.punjab.gov.pk . Single stage two envelope procedure under

Punjab Procurement Rules, 2014 will be adopted.

The proposals should reach the PESSI, Head Office on or

before 10.03.2016 by 11:00 A.M. and shall be opened on the same

day at 11:30 A.M. in presence of bidder’s representative.

DIRECTOR (ADMN)Ph. # 042-99263097

Annexure ‘A’

LIST OF PESSI‘S DIRECTORATES & HOSPITALS

WHERE THE SECURITY GUARDS CAN BE DEPLOYED

SR# NAMEOF DIRECTORATE / HOSPITAL NUMBER OF SECURITYGUARDS

1. Directorate of Social Security, Lahore(Gulberg)

01 or more as per requirement

2. Directorate of Social Security, Lahore(City)


3. Directorate of Social Security, Lahore(South)


4. CMSD, Lahore 01 or more as per requirement5. Directorate of Social Security, Lahore

(M.Town)01 or more as per requirement

6. Directorate of Social Security, Sahiwal 01 or more as per requirement7. Directorate of Social Security, Shahdara 01 or more as per requirement8. Directorate of Social Security,

Shiekhupura01 or more as per requirement

9. Directorate of Social Security,Faisalabad (East)


10. Directorate of Social Security,Faisalabad (wEST)


11. Directorate of Social Security,Faisalabad (North)


12. Directorate of Social Security, Sargodha 01 or more as per requirement13. Directorate of Social Security, Multan 01 or more as per requirement14. Directorate of Social Security, D.G.

Khan01 or more as per requirement

15. Directorate of Social Security,Muzaffargarh


16. Directorate of Social Security,Bahawalpur


17. Directorate of Social Security, R.Y Khan 01 or more as per requirement18. Directorate of Social Security,

Gujranwala01 or more as per requirement

19. Directorate of Social Security, Sialkot 01 or more as per requirement20. Directorate of Social Security, Gujrat 01 or more as per requirement21. Directorate of Social Security,

Rawalpindi01 or more as per requirement

22. Nawaz Sharif Social Security, Hospital,Multan Road, Lahore


23. RAIC, PESSI, Lahore 01 or more as per requirement24. Social Security Hospital, KLP, Lahore 01 or more as per requirement25. Social Security Hospital, Okara 01 or more as per requirement26. Social Security Hospital, Shahdara 01 or more as per requirement27. Social Security Hospital, Faisalabad 01 or more as per requirement28. Social Security Hospital, Jauharabad 01 or more as per requirement29. Social Security Hospital, Multan 01 or more as per requirement30. Social Security Hospital, Gujranwala 01 or more as per requirement31. Social Security Hospital, Sialkot 01 or more as per requirement32. Social Security Hospital, Gujrat 01 or more as per requirement33. Social Security Hospital, Islamabad 01 or more as per requirement34. Social Security Hospital, Sheikhupura 01 or more as per requirement35. Social Security Mini Hospital, Sahiwal 01 or more as per requirement36. Social Security Hospital, Jaranwala 01 or more as per requirement

Total 36-Thirty Six or as perrequirement

Annex-B

AGREEMENT

This Security Services Agreement (the “Agreement”) is made at Lahore on –-

_________________(Effective Date __________________________) between

Punjab Employees’ Social Security Institution, Head Office, 3-A, Gulberg-V,Lahore, established under Social Security Ordinance, 1965, working as

Autonomous Body of Labour & Human Resource Department Punjab, having a

net of Directorates, Social Security Hospitals & Dispensaries in Province of the

Punjab, (hereinafter referred to as “PESSI”).

AND

M/s._____________________________________________________________

__(hereinafter referred to as the “Contractor”, which expression shall be

deemed to include its successors-in-interest).

PESSI and Contractor wherever the context so permits shall individually are

referred to as the “Party” and collectively as the “Parties”.

WHEREAS

A) PESSI requires security services for its Directorates and Hospitalsestablished in all over province of the Punjab.

B) The Contractor represents and warrants that it specializes in provision ofsecurity services and has the necessary resources, skills and expertise toprovide security services and has offered to provide security services toPESSI in accordance with PESSI’s requirements.

C) On representations made and warranties given by the Contractor herein,PESSI accepts the Contractor’s offer to provide security services inaccordance with the terms and conditions of this Agreement.

NOW THEREFORE, in consideration of the mutual promises and covenantshereinafter set forth and for other good and valuable consideration the adequacyof which is hereby acknowledged by the Parties and the mutual benefits to bederived there from, the representations and warranties, covenants, conditionsand promises contained herein below and intending to be legally bound, theParties agree as follows:1. SCOPE OF SERVICES

a) The Contractor shall pursuant to the terms of this Agreement, providesecurity services through the provision of skilled, qualified, appropriately

equipped and uniformed and well trained armed security guards for 12 or24 hours/ seven days a week (the “Security Services”) at the locations/sites mentioned in the Annexure-A of the Agreement, (hereinafterreferred to as “PESSI Site(s)”) as per requirement of the “PESSI Site(s)”.

b) For the purposes of this Agreement the word “PESSI Site(s)” shall includein existing or additional sites/ guards added to Annexure-A with the priormutual consent in writing of the Parties from time to time. In such an eventAnnexure-A shall be revised and amended accordingly. For avoidance ofdoubt, it is clearly understood by both Parties that PESSI, at its solediscretion, may choose to increase or decrease the Sites/ Number ofguards covered under the scope of this Agreement. In case of suchdecrease the Annexure-A shall stand amended accordingly.

2. TERM OF THE AGREEMENT

a) Term: This Agreement shall be shall be initially for a period of 01-Oneyear on probation commencing as of the Effective Date. However, thecontract term would be renewed once or more than one time for furtherperiods on the basis of performance for a maximum period of three yearsfrom the date of commencement of the contract. The contract isrenewable on terms and conditions to be mutually agreed upon

3. SERVICE CHARGES & TERMS OF PAYMENTa) PESSI shall pay service charges to the Contractor for the Services

provided by the Contractor at the rates quoted/ agreed in the tender. AnyIncrease or decrease in service charges on account of correspondingchanges in the provision of Security Services shall be mutually agreed inwriting between the Parties shall be amended accordingly.

b) The rates for Security Services are inclusive of all applicable taxes,charges, fees, levies etc., remuneration and costs of security guards,including but not limited to salary, costs of uniforms, statutory benefits etc.and it is expresslyunderstood and agreed by the Parties that PESSI shall not be liable forany other payment to the Contractor other than service charges.

c) The Contractor shall raise monthly invoices by 25th of each month andshall be payable by the 10th of the following month, by the concernedPESSI’s office / hospital @ Rs. ____________/- per guard/ per month.

d) All invoices shall be subject to verification and approval by concernedauthorities of PESSI’s office / hospital.

e) All undisputed payments will be made within stipulated time period of thereceipt of the correct invoice, and shall be subject to deduction ofapplicable withholding tax as per applicable law.

4. PROVISION OF SECURITY SERVICES

a) The Guards shall carry unloaded weapon(s) which are duly licensed andin perfect working condition, and suitable for the performance of theirduties. However, in accordance with the terms of this Agreement theGuards will also carry the necessary ammunition for their weapons. AtPESSI Sites where armed Security Services are required, the Guards willcarry weapons with charged magazines. Contractor will submit a monthlysafety check certificate for weapons held by its employees.

b) The Services to be provided by the Contractor in respect of PESSI Sitesshall be provided strictly in accordance with Standard OperatingProcedures (“SOPs”) outlined in Schedule-A hereto as the same may beamended by written consent of the Parties from time to time. Contractorconfirms and undertakes that the Services shall be provided strictly inaccordance with the SOPs and shall include but not be limited to thefollowing:i) Prevention of entry of unauthorized persons into PESSI Sites

without valid permission.

ii) Special security procedures to be followed in case of peopleentering the premises. These procedures shall be devised throughmutual agreement between PESSI and the Contractor and inaccordance with (viii) below.

iii) Prevention of removal of any property from the PESSI Sites by un-authorized persons.

iv) Raising of alarm and prevention as far as possible in case of injuryto person(s), damage to property, fire or riots, or forced entry.

v) Raising of alarm in any other condition where the Guard(s) on dutyis / are unable to cope with the situation by themselves.

vi) Requesting assistance from response forces where the Guard isunable to manage the situation.

vii) To ensure the safety of the PESSI Sites and property / fixtures.viii) Security procedures to be followed shall be advised by the

Contractor to PESSI and shall be recorded through mutualagreement which may be amended from time to time.

5. EMPLOYMENT MATTERS

a) Contractor has complete discretion to select and employ its employeesincluding Guards as are necessary and suitable for the performance of theServices required under this Agreement. Contractor shall be responsiblefor hiring and dismissal of its employees and Guards, as well as for thepayment of their wages, overtime and all other benefits due to them underthe labour laws of Pakistan including Social Security and Employees’ Old-Age Benefits laws or any other laws for the time being in force andContractor shall be responsible to get itself duly registered with the SocialSecurity and Employees’ Old-Age Benefits institutions and liable todischarge all its legal obligations towards the said Guards or otheremployees as their employer under the laws for the time being in forceand shall hold PESSI harmless and indemnified against any claimswhatsoever in this regard.

b) The employees and Guards provided by Contractor shall be properlyattired in uniforms and shall at all times maintain proper decorum anddiscipline.

c) In the event of any complaint against any employee or Guard provided byContractor, PESSI shall inform Contractor of the same, and Contractorshall take necessary remedial action to the satisfaction of PESSI. PESSIshall have the right (in its complete discretion) to require Contractor toremove/ replace any such employee or Guard as is unacceptable toPESSI within 48 hours of a complaint by PESSI and provide a suitablesubstitute to the satisfaction of PESSI.

d) The employees and Guards provided by Contractor shall be workers /employees of Contractor and shall at no time project themselves to beemployees of PESSI. Contractor shall be fully responsible for supervisingthe performance of its employees and Guards and for appropriatelyinstructing them as to the manner in which the Services are to berendered under this Agreement.

e) Contractor and its employees and Guards shall be bound to obey safetyrules and regulations applicable on PESSI Sites. Any negligence on thepart of Contractor or its employees and Guards to abide by these rulesand regulations may result in the termination of this Agreement by PESSIat its sole discretion.

f) Contractor undertakes to ensure that the appointed supervisors shallmake random visits in each shift to check on the Guards posted at thevarious PESSI Sites.

g) Contractor confirms having the facility of a control room(s), of which thecontact number is noted below. Contractor confirms that the controlroom(s) are fully functional 24 hours a day including public holidays andcan be easily contacted in case of emergency and represents and

undertakes that emergency help shall forthwith be made available at thePESSI Sites as and when requested by PESSI and/ or Guards on duty inorder to assist in emergency situations. PESSI has the right to inspect thecontrol room(s) at any time and report any findings. The contact numbersof the “Contractor Control Room(s)” in each city are given in Schedule-B.

h) Contractor undertakes that the Services to be provided by it hereundershall be of a high standard, and that Contractor shall accordingly beresponsible for appointing Guards who are security cleared and areadequately trained for performing the Services hereunder keeping in viewthe representations (as to quality of service and otherwise) as contained inthis Agreement.i) Security Services shall not include the following:i) Watering of lawn, flower pots and maintenance of premises.ii) Washing and cleaning of car / area.iii) Fetching of water / tea / utility items.iv) Shifting of luggage from one place to another.

j) Contractor’s employees and Guards once deployed to the mutualsatisfaction of PESSI shall not be removed, transferred or assigned dutiesat other places without prior clearance from PESSI. If a Guard resigns,PESSI shall be immediately notified and a replacement Guard shall beprovided in a timely manner.

k) Contractor shall comply with the following service levels and PESSI shallhave the right to check these service levels at any time;

Shift length: Shift length must be in accordance with prevailing law.Contractor must maintain sufficient Guards to cover theabsence of a Guard.

SOPs : Contractor shall specify and maintain detailed standardoperating procedures (SOPs) agreed with PESSI thatare well understood by the Guards.

Use offorce:

Contractor shall put in place detailed rules for use offorce (including use of weapons) and the Contractorshall share these with PESSI.

Controlroomprocedures:

Contractor shall provide control room procedures ineach city for Guards to report on a pre-determinedschedule. Contractor undertakes to ensure that there isno deviation from the schedule.

Complaint:resolution:

If required by PESSI, the Contractor and/or theContractor’s customer manager shall make him selfavailable at the PESSI head office within four (4) hoursof a complaint.

EmergencyResponse:

Contractor shall deploy at least three armed Guards(including a supervisor) in the case of a securityincident.

Qualityassurance:

Contractor shall provide detailed quality assuranceprocedures, proof of which can be requested by PESSIat its discretion.

m) If the Contractor fails to provide the Services in accordance with theservice levels, PESSI shall be entitled to liquidate damages in accordancewith Schedule-C attached hereto.

n) PESSI shall provide proper guard posts with a serviceable fan, adequateseating and light at all PESSI Sites.

o) Due to the nature of the Services, which require deployment of a numberof Contractor’s employees on sensitive installations of PESSI, theContractor warrants that all its employees are duly security cleared and

have undergone proper police checks and are sufficiently trained and fit tocarry out the obligations of the Contractor. A breach by the Contractor ofthis condition in respect of any single employee will constitute a seriousand material breach of the terms of this Agreement by PESSI and shallentitle PESSI at its sole discretion to initiate appropriate action includingbut not limited to forthwith termination of the Agreement for breach.

p) Subject to agreement between the Parties on existing or additional PESSISites, Contractor, shall not more than one week’s advance notice, providethe necessary Security Services/ Security Guard(s) at such existing oradditional PESSI Sites.

p) In case of any loss or damage to any property at PESSI Sites, theContractor shall be solely responsible, on PESSI’s instructions, forregistering of First Information Report (FIR) with the concerned policestation having jurisdiction and to pursue all matters ancillary and relatedthereto.

r) Contractor is and shall at all time act independently and shall haveexclusive control over the direction of all its employees engaged inperforming the Services under this Agreement.

s) Contractor has no authority to sub contract its obligations under thisAgreement for the purposes of providing the Services hereunder withoutPESSI's prior written consent. Neither Contractor nor its employees shallat any time be deemed to be employed by PESSI. Contractor agrees thatit has no right or authority to incur obligations of any kind in the name of oron account of PESSI or to commit or bind PESSI to any contract orobligation or in any manner whatsoever. Contractor shall have sole liabilityfor its costs and expenses including payments to permitted sub-contractors, in connection with provision of Service hereunder and shallhold PESSI harmless and indemnified against any claims whatsoever inthis regard.

6. TERMINATION.

a) Termination without cause: PESSI may terminate this Agreement atanytime without assigning any reason, by giving the Contractor thirty (30)days prior written notice.

b) Termination with cause. Either Party shall be entitled to immediatelyterminate this Agreement by giving written notice to the other if;i) the other Party commits a breach of this Agreement (other than a

breach capable of remedy); orii) the other Party commits any breach of any of the provisions of this

Agreement which is a breach capable of remedy and fails to remedythe same within 10 days after receipt of a written notice giving fullparticulars of the breach and requiring it to be remedied; or

iii) if that other Party suspends payment to its creditors or generally isunable to pay its debts as and when they fall due or suffers themaking of an administration order or has a receiver (including anadministrative receiver) or manager appointed over the whole orany part of its assets or if any order is made or a resolution passedfor its winding up (except for the purpose of amalgamation orreconstruction) or if it enters into any composition or arrangementwith its creditors or calls a meeting of its creditors with intent toenter into such an arrangement or composition or if it ceases tocarry on business or the other party suffers the occurrence of anysimilar event.

c) Termination of this Agreement shall be without prejudice to the rights andobligations which accrued prior to the termination or which by their termsare intended to operate/continue upon or after termination.

d) In case of termination for any reason whatsoever, the Contractor shallhave no claim against PESSI for compensation for the efforts made andexpenses if any incurred by them, loss of rights, loss of goodwill or anysimilar loss.

e) Effect of Termination with or without cause. Upon the termination ofthis Agreement:i) The Parties will immediately cease representing to the public any

affiliation between them in connection with the subject matter of thisAgreement;

ii) Both Parties shall as early as reasonably practicable and possiblesettle their respective accounts with each other. Upon terminationfor any reason PESSI shall only be liable for payments for servicesthat are satisfactorily completed till the date of termination.

7. CONFIDENTIALITY

a) Contractor acknowledges that in the course of the performance of thisAgreement, it may obtain or have access to information which is sensitiveand is privy and confidential to PESSI. Contractor shall, at all times, bothduring the Term and thereafter for a period of five (05) years keep inconfidence and trust all of the Confidential Information which comes to itsknowledge in the course of provision of Services hereunder and shall notuse such Confidential Information other than as necessary to fulfill itsobligations under this Agreement. Contractor shall take reasonable stepsto prevent unauthorized disclosure or use of PESSI’s ConfidentialInformation and to prevent it from falling into the public domain or into thepossession of unauthorized persons. Contractor shall not discloseConfidential Information of the Disclosing Party to any person or entityother than its officers and employees who need access to suchConfidential Information in order to affect the intent of this Agreement andwho have been placed under obligation of confidentiality not to disclosesuch information to any person whatsoever.

b) Exceptions to Confidential Information. The obligations set forth in thisclause shall not apply to the extent that Confidential Information includesinformation which is:(i) now or hereafter, through no unauthorized act or omission on the

Contractors part, is in the public domain;(ii) furnished to others by PESSI without restriction on disclosure.

c) Permitted Disclosures. Nothing in this Agreement shall prevent theContractor from disclosing Confidential Information to the extent thatContractor is legally compelled to do so by any governmental investigativeor judicial agency pursuant to proceedings over which such agency hasjurisdiction; provided always, that prior to any such disclosure, Contractorshall (i) assert the confidential nature of the Confidential Information to theagency; (ii) immediately notify PESSI in writing of the agency’s order orrequest to disclose; and (iii) cooperate fully with PESSI in protectingagainst any such disclosure and/or obtaining a protective order narrowingthe scope of the compelled disclosure and protecting its confidentiality.

d) In the event of a breach of this Section Contractor acknowledges andagrees that any disclosure, advertent or inadvertent, of any ConfidentialInformation prohibited herein or any breach of the provisions herein mayresult in irreparable injury and damage to PESSI and hence PESSI may, inaddition to all other remedies available to it at law or in equity, includingbut not limited to, suit for monetary damages, obtain such preliminary,temporary or permanent, mandatory or restraining injunctions, orders ordecrees as may be necessary to protect itself against, or on account ofany breach by the Contractor.

8. REPRESENTATIONS AND WARRANTIES.

a) By Contractor. Contractor represents and warrants that:i) The Contractor is duly organized, validly existing and in good

standing under the laws of Pakistan and has the authority to carryon the business as conducted as of the Effective Date;

ii) The execution, delivery and performance of this Agreement hasbeen duly authorized by the Contractor and this Agreementconstitutes a valid and binding agreement of the Contractor;

iii) The Contractor will comply, and cause its employees, Guards,agents and permitted subcontractors to comply, in all materialrespects, with all laws including Labour laws of Pakistan applicableto the Contractors’ performance of its obligations under thisAgreement.

iv) The Contractor has all applicable legal and valid permissions fromall concerned authorities, whether government or semi governmentor private for carrying out the Services and is duly registered withSocial Security and Employees’ Old-Age Benefits institutions forproviding the Services as contemplated in this Agreement.

v) The Services rendered under the Agreement shall be in line withthe industry and international best practices.

vi) The Contractor knows of no charges, actions, suits, proceedings,agreements, actual or threatened which would impair it fromperforming its obligations under this Agreement. Further, it has notentered into any agreement or arrangement with any person orcompany which may create a conflict of interest.

vii) That there are no current, pending or threatened actions orproceedings before any court, arbitrator, administrative tribunal orgovernment authority which might materially and adversely affectthe business or operations of the Contractor or its ability to performits obligations under this Agreement.

viii) That its entry into, exercise of rights and/or performance of itsobligations under this Agreement does not and will not violate:(a) any judgment, decree, direction, order, agreement,

instrument or other document, restriction or obligation towhich it is a party or by which it is otherwise bound; or

(b) any judgment of any court, statutory boards, governmentalor regulatory bodies, authorities or agencies, or othergovernmental or regulatory body in all applicablejurisdictions; or

(c) any terms and conditions of the Contractor’s agreement withany other person/company.

The Contractor further agrees and undertakes to keep PESSIindemnified against any and all costs, claims, losses, damages andother liabilities of any nature made or brought against, incurred orsuffered by PESSI by reason or as consequence of breach of thisSection.

b) By PESSI. PESSI represents and warrants that:

i) PESSI is duly organized, validly existing and in good standingunder the laws of Pakistan and has the authority to carry on thebusiness as conducted as of the Effective Date;

ii) the execution, delivery and performance of this Agreement hasbeen duly authorized by PESSI and this Agreement constitutes avalid and binding agreement of PESSI;

9. LIMITATION OF LIABILITYa) Except for payment obligations under this Agreement PESSI has

no liability whatsoever.10. LIQUIDATED DAMAGES

a) PESSI shall be entitled to deduct liquidated damages inaccordance with Schedule-C hereto from monthly payments due toContractor if basic services levels stipulated in Schedule-C are notmet. Contractor agrees that the quantum of liquidated damagesspecified in Schedule-C is a reasonable estimation of loss incurred

by PESSI as a result of Contractor’s inability to meet the basicservice levels.

11. FRAUD

a) For the purpose of this Agreement, “Fraud” shall be defined as anymisrepresentation of a matter of fact, whether by words or byconduct, by false or misleading allegations, suggestions, omissionsor by concealment of what should have been disclosed, thatdeceives and/or is intended to deceive PESSI. Fraud shall includea misrepresentation made recklessly without belief in its truth toinduce another person to act, unconscionable dealing and theunconscionable use of power arising out of the Parties’ relativepositions and resulting in an unconscionable bargain.

b) Notwithstanding anything to the contrary contained in theAgreement, in cases of fraud on the part of the Contractor or itsrespective officers, directors, employees, representatives, licenseesand agents, , the Contractor hereby takes full responsibility of anyand all such acts committed by the Contractor and/or its directors,officers, employees, representatives, licensees, sub-contractorsand agents. The Contractor also undertakes to fully indemnifyPESSI and its directors, officers, employees, representatives,licensees, agents, associated companies and customers againstany and all such claims that may arise or be brought against PESSIand any losses including but not limited to financial, commercialand/or any loss of good will incurred by PESSI because of the saidfraud. The Contractor further undertakes to provide full assistancein any fraud investigations undertaken by or on behalf of PESSIand/or any relevant legal authority.

12. INDEMNIFICATION.

a) By Contractor: Contractor will, at its own expense, indemnify andhold harmless PESSI, and its respective officers, directors,employees, representatives, licensees and agents from and againstand in respect of any and all claims, liabilities, allegations, suits,actions, investigations, judgments, deficiencies, settlements,inquiries, demands or other proceedings of whatever nature or kind,whether formal or informal, brought against PESSI or any of itsrespective officers, directors, employees, representatives, licenseesor agents, by any third parties against and in respect of any and alldamages, injury including death, liabilities, losses, costs, charges,fees and expenses, including without limitation reasonable legalfees and expenses, as and when incurred, arising out of or inconnection with the provision of Services hereunder andattributable to the negligence or willful misconduct of theContractor or its employees or agents or permitted sub contractors.Contractor agrees that it may not, without PESSI’s prior writtenconsent, enter into any settlement or compromise of any claim thatresults in any admission of liability or wrongdoing on the part ofPESSI.

b) Contractor shall be solely and directly responsible for any loss ordamage to any PESSI property due to negligence, willfulmisconduct, act or omission of the Contractor or any of itsemployees or Guards.

c) To the fullest extent permitted by law, the Contractor shallindemnify and hold harmless PESSI, its respective officers,directors, employees, representatives, licensees and agents fromand against claims, damages, losses and expenses, including butnot limited to legal fees, arising out of or resulting from performanceof the work under this Agreement in relation to any claim, damage,loss or expense attributable to bodily injury, sickness, disease ordeath to the Contractor’s employees or Guards or any third partyhired by the Contractor or to injury to or destruction of tangibleproperty.

13. NOTICESa) Any notice under this Agreement shall be in writing and may be

served by personal delivery, first class post, facsimile, or electronicmail to the addresses set out below, or such other addresses aseach Party may notify to the other from time to time.

b) Any notices so given shall be deemed to have been received on thenext business day following the date it was personally delivered, ifmailed, on the fifth business day following the date of posting and ifsent by facsimile or electronic mail, upon written confirmation fromthe other Party of receipt of the notice through the same medium onwhich the notice was sent.IF to PESSIName & Designation:Address:Email:Contact Number:IF to ContractorName & Designation:Address:Email:Contact Number:

14. GOVERNING LAW.

This Agreement shall be governed by and construed under the laws ofPakistan without regard to its conflict of laws principles and the courts ofIslamabad shall have exclusive jurisdiction in regard thereto.

15. DISPUTE RESOLUTION & ARBITRATION.

a) Both Parties shall use their best efforts to settle amicably any claim ofcontroversy, any dispute arising out of the formation, performance,interpretation, nullification, termination or invalidation of this Agreement orany supplemental agreement or arising there from or related thereto in anymanner whatsoever by referring the dispute to the senior management ofthe Parties.

b) If the Parties fail to settle the disputes amicably within 30 days, eitherParty may refer such dispute to arbitration in Islamabad, Pakistan underthe Arbitration Act 1940 (“Act”) and the rules (“Rules”) made there under.The arbitration shall be carried out by two (2) arbitrators, one to beappointed by each Party and in the event of a disagreement between thearbitrator by an umpire to be nominated by the arbitrators prior to enteringupon the reference. The venue of the arbitration shall be Islamabad,Pakistan.

c) The award made by the arbitrators or the umpire, as the case may be,shall be final and binding on the Parties and may be enforced in any courtof competent jurisdiction.

d) Notwithstanding any provision to the contrary in this Agreement, thissection shall survive any expiration or termination of this Agreement orany other provision hereof, and upon such event shall take effect as anindependent arbitration agreement.

16. PARTIES ENTIRE UNDERSTANDING.

This Agreement constitutes the entire agreement and understandingbetween the Parties hereto with respect to the subject matter hereof andsupersedes all prior or contemporaneous, express or implied, written ororal, agreements, representations and conditions between the Parties withrespect thereto.

17. WAIVERS.No failure or delay by either Party in exercising any right, power, orremedy under this Agreement shall operate as a waiver of any such right,power, or remedy. Any waiver by either Party of any provision of thisAgreement shall be in writing and signed by the Party against whom,enforcement of the waiver is sought and such waiver shall not beconstrued as a waiver of any other provision of this Agreement, nor shallsuch waiver operate as or be construed as a waiver of such provisionrespecting any future event or circumstance.

18. SEVERABILITY.

In the event any provision of this Agreement (or portion thereof) isdetermined by a court of competent jurisdiction to be invalid, illegal, orotherwise unenforceable, such provision shall be deemed to have beendeleted from this Agreement, while the remainder of this Agreement shallremain in full force and effect according to its terms.

19. SURVIVAL.

Provisions contained in this Agreement that by their sense and context areintended to survive completion of performance, termination or expiration ofthis Agreement, shall so survive.

20. ASSIGNMENT & SUB-CONTRACTING

a) Contractor shall not assign any rights or delegate any duties underthis Agreement without PESSI’s prior written consent,

b) Except as otherwise provided under this Agreement, Contractorshall not subcontract any part of its work under this Agreement to athird party without the prior written authorization and consent ofPESSI. In the event such authorization is granted, thesubcontractor shall abide by all terms of this Agreement onconfidentiality. Contractor shall remain fully responsible for anyaction of its sub-contractor as if they were its own actions.Furthermore the Contractor shall be liable to reimburse PESSI forany loss, damage accrued due to any action or inactions of the sub-contractor.

c) PESSI may not assign any rights or delegate any duties under thisAgreement without the Contractor’s prior written consent, exceptthat PESSI can assign this Agreement or any of its rights orobligations arising hereunder to the surviving entity in a merger,acquisition or consolidation in which it participates, or to apurchaser of substantially all of its assets. Subject to the foregoing,this Agreement shall be binding upon and shall inure to the benefitof the respective successors and assigns of PESSI.

21. AMENDMENT.

No amendment or variation of the terms of this Agreement shall be validand binding unless made in writing and signed by authorizedrepresentatives of each Party.

22. COUNTERPARTS.

This Agreement may be executed in two or more counterparts, any or allof which shall constitute one and the same instrument.

23. COMPLIANCE WITH LAWS.

Each party shall comply with all applicable state, federal and local laws inthe performance of this Agreement.

24. HEADINGS

The article, clauses and paragraph headings contained in this Agreementare for reference purposes only and shall not affect in any way themeaning or interpretation of anything contained in this Agreement.

25. PUBLIC RELEASESContractor shall not, unless required by law, issue a news release, publicannouncement, advertisement or other form of publicity concerning theexistence of this Agreement without obtaining prior written approval fromPESSI.

26. ENGLISH LANGUAGEThis Agreement and its related documents have been drawn up in theEnglish Language and the English version shall prevail over anytranslation thereof in any other language.

27. GOOD FAITHThe Parties shall deal with each other in good faith at all times withrespect to the matters under this Agreement.

IN WITNESS WHEREOF, the Parties have entered into this Agreement with

effect from the date set out above and are bound to abide by the terms &

conditions mentioned herein agreement as well as tender documents.

FOR AND ON BEHALF OF

Punjab Employees Social SecurityInstitution

FOR AND ON BEHALF OF

M/s. _______________________

Director (Admn.), PESSI Chief Executive_______________.

Date……………………………............ Date………………………………………

WITNESSES WITNESSES

1. ______________________________ 1. ______________________________

2.______________________________ 2.______________________________

SCHEDULE “A”

STANDARD OPERATING PROCEDURES (SOPs)

1. The following procedures shall apply:

i) At the time of exchange of duty all necessary information will begiven to the new Guard. Both the individuals will sign the dutychange register (provided by the Contractor). At the time of relief,the guard shall confirm to the Control room of Contractor. TheGuard shall not leave his post till the time new guard is fully readyto take over his duty. In case of any delay of new guard, will informthe operations room after waiting for 15 min.

ii) During duty timings, the Guard would check all the incoming guestsand will deal with ladies respectfully and will properly guide allguests.

iii) The Guards will keep a vigilant eye on the activities ofworkers/servants and will inform the Security Staff and operationsroom of Contractor in case of any suspicion. In case of rooftop site.For anything suspicious the Guard should immediately inform theoperations room during his time of duty.

iv) Gate of the PESSI Sites will always remain closed. During dutytimings, the Guard will be responsible for correct functioning of thewalkie talkie (If available), their weapon and cleanliness.

v) Whenever a new guard is appointed at PESSI Sites, he mustacquaint himself with the surroundings at the earliest.

vi) Guards may only permit guests in after entering their names in thevisitor register and after getting prior permission from theauthorized person of PESSI. The Guard would inform about theparticulars of the visitors to the authorized person at the particularPESSI Site, shall have the vehicle parked at a reasonable placeand close the door after letting the visitor’s in; official ID card of theoffice visitors will be checked before letting them in.

vii) The Guards will give clearance report to the operations room afterevery one hour and in case of any problem, will inform immediately.

viii) The Guard would keep their uniforms tidy.ix) At all times weapons must be carried and may not be left

unattended.x) Security staff of PESSI shall carry out surprise checks and endorse

remarks in the register.xi) The Guards would only allow authorized individuals to enter the

particular PESSI Site. This may include PESSI Technical staff andSecurity staff.

xii) If some unknown individual asks suspicious questions, the Guardshould immediately inform the control room.

xiii) Contractor shall ensure the punctual transport of the Guards to therespective PESSI Sites.

xiv) Contractor shall appoint supervisors who shall supervise theGuard(s) at PESSI Sites. The guidelines for these supervisionactivities will be provided by PESSI.

2. The following should be carried out at the time of exchange of duties:-

Both the guards will be available while giving the charge and followingsteps shall be adoptedi) Will apply safety to the weapon.

ii) Will remove the magazine. (if required).

iii) Will check the chamber of the weapon and ensure that it is empty.iv) Having ensured that the chamber is empty will show empty

chamber to the new guard.v) After making sure that the chamber is empty he will point the

muzzle of the weapon towards the loose earth pit at a designatedplace and will press trigger (PESSI shall ensure availability of looseearth pit and will designate a point for the same).

vi) After this the new guard will insert the magazine (if required)himself in the weapon and will inform the operations room about hisarrival for the duty and will give all ok report.

vii) Both the individuals will enter all this procedure in the register.

The Services shall be provided as per agreed levels, and security cover atall PESSI sites shall be provided 12 or 24 hours a day, 7 days a week,and 365 days a year, as per requirements of PESSI Site(s). Contractorshall ensure that PESSI Sites shall at all times be guarded in accordancewith the above requirements and the Contractor shall ensure that theGuards do not leave PESSI Site(s) unattended (whether on expiration of ashift or otherwise) unless appropriately replaced by other Guard(s)appointed by the Contractor.

5. GUARDS

a) Contractor will ensure that the Guards have received and understood allinstructions (written or otherwise) of the duties set out in this Agreementand shall carry the following on their person at all time during duty hours:i) Contractor Identity card.ii) Whistle,iii) Torch in good working order for Guards on evening or night duty,iv) Contractor Uniform- in clean and serviceable condition – no rips or

obvious marks- and carrying Contractor identity card.v) Portable metal detector in good working condition and under

carriage mirror, if required.vi) Wireless Communication equipment or Mobile phone - in

serviceable condition with spare battery (charged).vii) Rain coat for wet weatherviii) Weapon – Repeater Shotgun, Pistol, Semi Automatic (as agreed

between the Parties) in clean and god workable condition.ix) Ammunition - Guards to carry:

60 rounds for Semi-Automatic 30 rounds for Pistol 15 cartridges for Repeater Shotgun

b) The following criteria are the minimum standards of skills, experience andbehavior required of the Guards.i) Punctual – Guard to sign in at the specified time

and remain until relieved/replaced.ii) Courteous – Guard expected to be courteous and

discrete.iii) Bearing - Guards are to maintain an appropriately

military bearing and are not to ask formoney/gifts.

iv) Weapon to be carried at all times.v) Alertness – Guard to remain awake and alert

throughout the shift. Guards are toreport-in to a control room on a pre-determined schedule.

vi) Access control – Guard is not to grant access to thePESSI Site without authorization.

vii) Sustainment – Guards to report for shift with meals andsufficient fluids. Contractor to arrangefor their food supplies.

viii) Patrolling – Guards to conduct random patrols of thePESSI Sites. Patrols are to be ofspecified durations.

ix) Weapon proficiency - Guard is to be qualified and proficient inthe use of the weapon(s) being carried.

x) Experience – Guards deputed have to be 60-70% trained ex-military background and30-40% as trained civilians. Preferenceshould be given to ex-militarybackground.

xi) Careful – Guard to take care of facilities providedby PESSI for his use.

xii) Emergency management – Guard should be well versed inPESSI’s response procedures in theevent of a security incident or anemergency situation and shouldknow how to operate a fireextinguisher.

xiii) Professional - Guard will remain and protect PESSISite until relieved.

xiv) Preparedness - Guards to receive a comprehensiveshift brief from out going Guard at eachhandover (format to be determined inconsultation with PESSI SecurityDepartment).

e) PESSI has the right to check any of the above standards and skills of theGuards and reject any Guards not fulfilling his criterion.

3. Contractor shall be responsible for regular refresher trainings of itsGuards.

SCHEDULE “B”

CONTROL ROOM DETAILS

[Insert details]

SCHEDULE “C”

LIQUIDATED DAMAGES

PESSI shall deduct liquidated damages mentioned below in the event the

Contractor fails to meet these basic service levels, from the Contractor’s monthly

fee. The Contractor agrees that the quantum of liquidated damages mentioned

below is a reasonable estimation of and shall require no further validation or

proof of loss incurred by PESSI as a result of the Contractor’s inability to meet

the basic service levels.

PerformanceIndicator

Description LiquidatedDamages

Remarks

GuardGuard to sign in at thespecified time and remainpresent at his detail untilrelieved.If a Guard is absent andthe post is filled by aguard on a back to backshift or a guard who hasnot received training.

If a guard abandons hispost and there is no reliefpresent.

½ Day Rate

Full Day Rate

Full Day Rate

N/A

Investigation willbe conducted andContractor will beexpected to take

disciplinary action.

Failure to complycould lead to

actions towardscontract

termination.

Courtesy Guards expected to becourteous and discreet

If complaints arereceived of guardsbeing intrusive or

impolite PESSI willexpect a warning

to be issued to theguard. If the

incident is seriousenough or there

are furtherincidents the guardis to be removed.

Bearing Guard is to maintainappropriate bearing andcarry weapon with him atall times.

Warning forbearing.

Full Day Ratefor leavingweapon

unattended.

If the incident isserious enough orthere are further

incidents the guardis to be removed.

Alertness If a guard is reported assleeping on duty.

Full Day Rate Security Providerwill be expected toprovide a writtenwarning to the

Guard and removesecond timeoffenders.

AccessControl

If visitors are allowed toenter that have not beenauthorized by the residentand/or have not beenregistered in the log book.Guards are to report-in toa control room on a pre-determined schedule.

½ Day Rate foreach visitor.

½ Day Rateper lapse.

Sustainment Guards to commence shiftwith sufficient sustenance.

½ Day Rate Resident mayprovide additional

sustenancehowever guardmust be self-

sufficient.Patrolling At the request of the

resident, the guard mayconduct random patrols ofthe internal perimeter atnight or wheneverresidents are absent forsustained periods.

½ Day Rate Patrols are to be ofno more than fiveminutes duration.

Weaponproficiency

Guard is to be proficient inthe use of the weapon(s)being carried.

½ Day Rate

NegligentDischarge

The accidental orunauthorized firing ofweapons

Two Full DaysRate

The Guardsinvolved would be

removedimmediately.

Experience/Background

Guard must be of ex-military background.

Full Day Rate

Care Any damage to PESSI orresident providedequipment caused bynegligence must bereplaced by the SecurityProvider.

Replacementof equipment.

Language Should be able to speakand read Urdu.

Warning tocompany.

Repeated failure tocomply could leadto actions towards

contracttermination.

Emergencymanagement

Guard is well versed incompany responseprocedures in the event ofa security incident or otheremergency situation (fireetc).

Full Day Rate Security Providerwill be expected toprovide a writtenwarning to the

Guard and removesecond time

offenders. If theincident is seriousenough the guardmay be removed

immediately.Preparedness Guards to receive a

comprehensive shift brieffrom out-going guard ateach handover (format tobe determined inconsultation with PESSISecurity Department).

Full Day Rate If the incident isserious enough the

guard may beremoved

immediately.

EquipmentRadio If radios are not

serviceable, cannotcommunicate clearly withcontrol post, do not havespare batteries and are notbeing held/carried by theGuard.

½ Day Rate

Uniform Serviceable and withoutvisible rips and dirt marks.

½ Day Rate

Weapon Must be serviceable andclean.Weapons must be carriedin the state directed byPESSI Security Manager.Weapons must be carriedin a manner that allowsthem to brought into actionimmediately if required.The PESSI Rules for useof Armed Force are to beobserved.

Full Day Rate

Ammunition Must have serviceableammunition (60 roundsminimum for semiautomatic weapons, 30rounds minimum for apistol, and 15 cartridges fora repeater or single shotrifle).Semi Automatic and pistolammunition must beloaded in serviceablemagazines that areattached to the Guard.Shotgun Repeaterammunition must be heldin a pouch constantlyattached to the Guard.

½ Day Rate

ContractorShift length The Contractor must

maintain sufficient guardsto cover the enforcedabsence of a guard.

Full Day Rate

SOPs Contractor to have detailedstandard operatingprocedures (SOPs) thatare well understood byguards. A copy of theSOPs should be availableon all PESSI sites.

1/2 Day Rate

Use of force Contractor to have detailedrules for use of armedforce (including openingfire).

Minimum ofFull Day Rate

The failure toadequately train andbrief guards in the

rules for use of armedforce may lead to

contract termination.

Control roomprocedures

Contractor to providecontrol room proceduresfor guards to report on apre-determined schedule.SP to investigate where

½ Day Rate

schedule is missed.Supervision Supervisor to visit each

site once a night on arandom schedule.

Full Day Rate

Complaintresolution

If required by PESSI,Customer Manager toattend Head Office withinfour hours of complaint.

½ Day Rate

EmergencyResponse

In the event of a securityincident it is expected todeploy at least three armedguards (including asupervisor and vehicle) tothe residence within 20minutes of the incident.The Contractor is also toinform the Police and thePESSI Security Manager.

Full Day Rate The failure to respondto emergencies will

initiate aninvestigation that

could lead to contracttermination.

Qualityassurance

Contractor to providedetailed QA procedures,proof of which can berequested by PESSI asrequired.

½ Day Rate The failure to provideproof of QA

procedures upondemand will initiate aninvestigation that may

lead to contracttermination.

ANNEX-C

LIST OF DOCUMENTS TO BE SUBMITTED ALONGWITH THE TENDERENVELOPE No. 1__________________________________________________

1. Registration Document/Details of the Company.2. Earnest money deposited in favour of Commissioner PESSI.3. Profile of the Company4. Details of Constitution of firm / Company and its registration with

competent authority.5. Proof of Qualification with regard to:

a. Annual turnover of Rs.20 million (minimum).b. Minimum experience of 10 years in security agency business in

large multinational companies / industry of repute / national labs /PSU / Nationalized Bank etc.

c. Proof of providing security staff of 15 or more per shift for threeclients.

d. Registration with Labour Department Government of Punjab as wellas with attached departments such as Punjab Employees SocialSecurity Institution.

e. Latest Income Tax clearance certificate.f. Balance sheet and profit and loss account statement for the last

three years.g. Clientele list at the Province of Punjab indicating number of security

personnel deployed at each unit/establishment.h. Latest solvency certificate from a nationalized bank for a minimum

value of Rs.20 lakhs.i. Power of attorney in favour of authorized signatory, if required so.

6. Undertaking to be given by the tenderer informing the Institute that he /they have read the tender documents and have understood the contentsfully and accordingly had submitted their quote in the price bid (Envelope2) abiding to the terms and conditions laid down thereat.

ANNEX-D

PRICE BID – ENVELOPE-2

NAME OF CONTRACT:

Contract for providing Security Services to PESSI’s Offices / Hospitals.

SR.NO. DEPLOYMENT RATE OF WAGES(IN DIGIT / WORDS)

1. Wages / Payment in respect ofServices of one Security Guard.

2. Wages / Payment in respect ofServices of 36 Security Guards.

3. Total wages / payments per month

4. Total wages / payments per annum

Note: Rate analysis supporting the above quoted rates should be enclosedalong with this price bid clearly indicating the minimum wages, other statutorylevies/ taxes and other charges etc. The tax deductions will be made by theInstitution from the salaries/ quoted rates for transferring to quarter concerned

Signature of the Bidder with seal

Address:___________________________

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