H The Role of TTC TowardsHuman Resource Development in

Malaysia

Doc no:

telwg29/HRDSG/11

Agenda item : Human ResourceDevelopment Steering

Group

Submitted by:

Malaysia

The Role of TTC TowardsHuman Resource Development in Malaysia

Contact: Ms Jamilah HusainEmail: hjam@telekom.com.my

APEC Telecommunications and Information Working Group29th Meeting | 22-26 March 2004 | Hong Kong, China

Please note:This document is not an official APEC document until approved by the Telecommunications and Information

Working Group. This version is a draft provided for discussion purposes only.

http://ttc.telekom.com.my

THE ROLE OF TTC TOWARDSTHE ROLE OF TTC TOWARDSHUMAN RESOURCE DEVELOPMENTHUMAN RESOURCE DEVELOPMENT

IN MALAYSIAIN MALAYSIA2929thth APEC Telecommunications and Information Working Group MeetingAPEC Telecommunications and Information Working Group Meeting

25 March 2004, Hong Kong, China25 March 2004, Hong Kong, China

Presented by : Ms Jamilah Husain

Contents of Presentation1. A Brief Introduction to TTC2. TTC’s Role in Telekom Malaysia3. TTC’s Role in Nation Building of Malaysia4. TTC’s Role at Regional & International Platform5. Closing

The Telekom Training College

Telekom Training College (affectionately called TTC) has been positioned as the training arm of Telekom Malaysia since its establishment in 1948.

From a humble beginning, TTC has grown to be the leading ICT Training Provider of the Nation, boasting a total of more than 30,000 trainees in various fields per year.

A Brief Introduction

A Brief Introduction:A Brief Introduction: TTCTTC’’ss LocationsLocations

TrainingTelecommunicationsInformation Technology & MultimediaManagementFinanceSales & Marketing

A Brief Introduction:A Brief Introduction: TTC Operations OverviewTTC Operations Overview

Management & Leadership Consultancy

EducationCertificateDiplomaMasters

• 2002 ~ Received ISO 9001: 2000 Certification (Quality Standard); thethird Training Provider to be certified with the 2000 version

A Brief Introduction:A Brief Introduction: History and AchievementHistory and Achievement

• 2000 ~ Awarded the “Best Training Provider” by the Ministry Of Human Resource, Malaysia

• 1998 ~ Received the ISO 9002: 1994 Certification (Quality Standard)

• 1995 ~ Awarded the “College” status and recognised as a full fledge Institution of Higher Education by the Ministry of Education, Malaysia

TTCTTC’’ss Role in Telekom MalaysiaRole in Telekom Malaysia

HR Model for Migration from TELCO to COMMCOTelekom Malaysia Executive Development ModelAreas of Training & DevelopmentTelekom Malaysia Employee Value PrepositionsHR Strategic Thrust in 3 Major Areas

TTCTTC’’ss Role in Nation Building of MalaysiaRole in Nation Building of Malaysia

National Vocational Training Council (MLVK) ProgrammesA programme under the care and supervision of the Ministry of Human Resource, MalaysiaThe programme is designed to develop skilled worker ready for the industry needs in accordance with Vision 2020In 2004, TTC will be conducting Multimedia Programmes in Authoring and Visual

ICT Training ProviderProvides training on ICT in sync with the 8th Malaysian Plan

TTCTTC’’ss Role in Nation Building of MalaysiaRole in Nation Building of Malaysia

Education ProgrammesProvides affordable education programmes at diploma and masters levelAs of March 2004, 1049 students has graduated in various fieldsCurrently, about 1500 students are studying in 9 various discipline

Certifying AgencyA Malaysian Government initiative under the care and supervision of the Malaysian Communication & Multimedia CommissionTTC to test and certify the competency of Malaysian Telecommunication Cabling Workforce

TTCTTC’’ss Role at Regional & International PlatformRole at Regional & International PlatformParticipation in the Malaysian Technical Cooperation Programme

A Malaysian Government initiative under the care and supervision of the Prime Minister’s Department, Malaysia.Provides ICT Training for 133 participating countries.In 2003, a total of 60 participants from Cambodia, Laos, Myanmar & Vietnam were trained. For 2004, an expected total of 120 participants will be trained.

Participation in the Commonwealth Telecommunication Organisation Training SchemeAn active member; both as CTO’s Source of Trainers & Training CenterTrained over 170 trainees in Malaysia from various member countries since 1987Sent more than 100 trainers to various CTO Member Country to train in multitude of fields

Participation in the Asia Pacific Telecommunity Training ProgrammeA Malaysian Government initiative under the care and supervision of the Ministry of Energy, Communication and Multimedia, Malaysia.Provides ICT Training for the Asia Pacific Telecommunity member countries.

Closing

From humble origins to the Leading ICT Training Provider

Staff StrengthTotal No of Staff - 374Executives vs. Non Executives - 136 : 238Training Consultants vs. Support Staff - 121 : 253

Achievement

Tel: +603 1300 88 1000Tel: +603 1300 88 1000Fax: +603 1300 88 1001Fax: +603 1300 88 1001

Email: Email: hjam@telekom.com.myhjam@telekom.com.my

Creating Agile Workforce

Creating Value to Human Capital

Reduce Total Cost of

Employment

HR Strategic Thrust in 3 Major AreasHR Strategic Thrust in 3 Major Areas

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❚ Performance Culture: In creating a high performance culture, high standards will be emphasized in dealing with employees’ performance. ❚ Leadership: TM will develop and nurture its own leaders that practice the company’s values and beliefs and provide clear directions in achieving

business goals. ❚ Challenging Work: In acknowledging employees’ need for challenges, TM will provide opportunities for growth through job rotations, vertical and

horizontal career opportunities and local and overseas assignments/ secondments etc.

❚ Training and Development: TM will continuously provide training and education programs and state-of-the-art tools that assist employees in their career advancement. Amongst the programs include Re-skilling and Up-skilling programs in the areas of marketing and sales, Multimedia and ICT and educational programsat certificate, diploma and postgraduate levels in collaborationwith local and foreign universities. TM also offers scholarships for undergraduate and postgraduate studies.

❚ Competitive Compensation and Reward Package: TM provides competitive compensation and reward package for its employees. Apart from salary, annual increments and bonuses, employees enjoy other benefits such as Employee Share Option Scheme (ESOS), housing and vehicles loans, medical benefits etc. Employees will be recognized and rewarded for their contributions to business performance through Performance Base Reward such as Sales Incentive Scheme and Human Resource Rewards and Recognition programs.

❚ Internal Community: As part of TM’s effort to ensure productivity and to safeguard the welfare of employees, the company provides quality work life programs that include leave benefits, Educational Assistance for employees’ children, child care center, etc.

Note: Employee Value Propositions - made up of factors deemed important to key employees

Telekom Malaysia Employee Value PropositionsTelekom Malaysia Employee Value Propositions

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BehaviouralBehavioural/Soft skills/Soft skills

•Problem Solving & Decision Making•Creative Thinking •Resilience•Interpersonal Skill•Planning and Organizing•Leadership•Risk-Taking•Analytical Skill

Functional/Technical skillsFunctional/Technical skills

•Network Technology•Data, Voice, Image, Text•Mobile, PSTN, Multimedia, IT•Finance & Accounts•Business Management•Sales & Marketing •Human Resource Management

AREAS OF TRAINING

AND DEVELOPMENT

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Executives Grade 19 - 23

TELEKOM MALAYSIA EXECUTIVE DEVELOPMENT MODEL

SOURCE: HUMAN RESOURCE DEVT, GHRM

Managers

AGMs

General Managers

Top Management

Development focuses on aspects of Supervision, effective staff performance management, improving communication skills, understanding excellent customer service, Education - Degree

Development focuses on operational performance; Motivation & self-management.Education : Masters/ degree based on vocation

Development focuses on Management Development.Education: MBA or Masters in Management Professional qualification

Second Filter

Development focuses on Leadership, business development.Education: MBA or Masters in Management Professional qualification.

Executives

First Filter

Third Filter

Competencies based on Potentia M Assessment:(i) Problem Analysis, (ii) Creative Thinking, (iii) Judgement, (iv) Drive, (v) Resilience, (vi) Empathy, (vii) Organizing, (viii) Implementing

Competencies based on SMAC Assessment:(i) Problem solving, Decision making & Conflict Resolution; (ii) Strategic Thinking & Planning;(iii) Organization & Client Awareness; (iv) Communication; (v) Leadership; (vi) Innovation; (vii) Managing People; (viii) Business Sense; (ix) Risk Taking

Competencies based on Egon Zender Assessment:(i) Managerial Competence: Operational

Contribution, Strategic Contribution;(ii) Leadership Competence: People

Orientation, Change Orientation; (iii) Professional Competence: Technical

Expertise, Business Perspective; (iv) Personal Effectiveness: Personal

Characteristics, Team Ability.

Development focuses on Management and Leadership qualities.Education : MBA or Masters in ManagementProfessional qualification

Competencies based on Directorship capabilities :High Level Interpersonal skills; In Depth understanding of complex business environments; High Level communication skills; High Level facilitation skills

Level 2 Performance Appraisal + Level II Potentia MRating + 3 GDIM Modules/MLDP/Masters + 2 Job Rotations

Level 2 Performance Appraisal + 50% SMAC Rating + 6 GDIM Modules*/MLDP/Masters + Experience in managing Unit

* only 3 GDIM modules if 3 taken at Filter 1

Level 2 Performance Appraisal + Above Average EgonZender + 50% 360 Degree Feedback + SMDP/Masters +At least 2 job rotations or functional moves in mgt. positions

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HR MODEL FOR MIGRATION OF TELCO TO COMMCO

TRANSFORMATION PROCESS

TRAINING & DEVELOPMENT

SCHEDULED PROGRAMMES

BENCHMARKING

ORGANISATION DESIGN

BUDGETTELCO

Executives = X1Non Exec = Y1

2005NEXTGENCOMMCO

Executives =X2Non Exec = Y2

OPERATIONAL ISSUES:EXECUTIVES : X1 - X2 = ? (0, +, -)NON EXECUTIVES : Y1 - Y2 = ? (0, +, -)

OPTIONS: 1. REDEPLOY2. RETRAIN3. RETRENCH4. RECRUIT

2003

(PEOPLE PORTFOLIO MANAGEMENT)

MODEL DEVELOPED BY DATUK IR AHMAD ZAINI MOHD AMIN, CEO TTCBack

Future ICT Skills Required in Malaysia

11.0100306,610100108,000Total

11.420.562,82019.721320Computer Programmer

10.723.271,02023.725,620System Analyst

9.98.726,6809.610,410SoftwareDeveloper /Engineer

Technical Support

System/Hardware Engineer

OCCUPATION

12.035.3108,23032.234,720

9.012.337,86014.815,930

AVEARGE ANNUAL GROWTH RATE (%) 2001-2010

%Y2010%Y2000

SOURCE :FROM THE 8th MALAYSIAN PLAN Back

TTC DIPLOMA STUDENT 1996-2003 (ENROLLED)

0

100

200

300

400

500

600

700

YEAR

NO

. OF

STU

DEN

T

INTERNAL 31 54 293 129 128 37 105 122

EXTERNAL 0 0 136 77 71 160 204 559

1996 1997 1998 1999 2000 2001 2002 2003

31

54

429

206 199 197

309

681

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CERTIFYING AGENCY

1. Cabling Provider – Customer’s Premisesa) Copper Cable – Installation, Jointing, Testing & Maintenanceb) Fiber Optic – Installation, Jointing, Testing and Maintenancec) Cabling Network Design

2. Cabling Provider – Networka) Copper Cable – Aerial and Underground Installation, Jointing, Testing and Maintenanceb) Fiber Optic – Aerial and Underground Installation, Jointing, Testing and Maintenancec) Cabling Network Design

The Certifying Agency Certificate accords recognition as skilled workers to those concerned as provided under Regulations 26(4) and 27(1) of the Communication and Multimedia (Technical Standard) Regulation 2000 promulgated under the Communication and Multimedia Act 1998.

The certification are for skill areas as listed below.

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Commonwealth Commonwealth Telecommunication Telecommunication OrganisationOrganisationTTC has been actively training participants from various countriTTC has been actively training participants from various countries es within the Commonwealth such as:within the Commonwealth such as:

1.1. VanuatuVanuatu2.2. Trinidad & TobagoTrinidad & Tobago3.3. MalawiMalawi4.4. BangladeshBangladesh5.5. Sri LankaSri Lanka6.6. MaldivesMaldives7.7. MauritiusMauritius8.8. BahrainBahrain

9.9. Papua New GuineaPapua New Guinea10.10. FijiFiji11.11. GhanaGhana12.12. ZimbabweZimbabwe13.13. GuineaGuinea14.14. MaltaMalta15.15. BotswanaBotswana16.16. BhutanBhutan

And many others.And many others.

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Malaysian TechnicalMalaysian TechnicalCooperation Cooperation ProgrammeProgramme

MTCP Members include countries such as:MTCP Members include countries such as:

1.1. CambodiaCambodia2.2. LaosLaos3.3. MyanmarMyanmar4.4. VieynamVieynam5.5. AlgeriaAlgeria6.6. UruguayUruguay7.7. BangladeshBangladesh8.8. Bosnia & HerzegovinaBosnia & Herzegovina

9.9. ChileChile10.10. CubaCuba11.11. East TimorEast Timor12.12. EgyptEgypt13.13. GuineaGuinea14.14. Sierra LeoneSierra Leone15.15. LesothoLesotho16.16. MoroccoMorocco

And many others.And many others.

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