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Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

The Soft Stuff is the Hard Stuff

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The Soft Stuff is the Hard Stuff. Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D. Paul O. Hardt, Ed.D. Core Faculty Member, Training and Performance Improvement Specialization Capella University - PowerPoint PPT Presentation

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Page 1: The Soft Stuff is the Hard Stuff

Human Performance Challenges of Social Intrepreneurism

Paul O. Hardt, Ed.D.

Page 2: The Soft Stuff is the Hard Stuff

Paul O. Hardt, Ed.D.Core Faculty Member, Training and

Performance Improvement SpecializationCapella University30+ years experience in the Training and

Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target

Corp. Headquarters, Minneapolis

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Lessons Learned from…Impact@Work(shops) at Target Corporation

and

30+ years experience in the human performance improvement field

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What does it mean…..?

The Hard Stuff is the Easy Stuff

The Soft Stuff is the Hard Stuff

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OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change

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Management Decision-making StylesNormativeBehavioralNaturalistic

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Normative

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Behavioral

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Naturalistic

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Assess Decision-making Styles

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Barrier Forces

Driving Forces

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Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure

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Barrier ForcesCostTimeMotivationValues

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Strategy for Dealing with Resistance (Barriers)

Take Away The Barriers

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Behavioral Engineering ModelThomas Gilbert

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Behavioral Engineering ModelEnvironmental Information Resources,

ToolsIncentives

Individual Knowledge, Skill

Capacity Motivation

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Environment: Information

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Environment: Resources, Tools

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Environment: Incentives

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Individual: Knowledge, Skill

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Individual: Capacity

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Individual: Motivation

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Communicating Change

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Roller Coaster of Change

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Dormant

Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact

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Awareness

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Curiosity

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Visualization

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Tryout

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Use

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Contact Information

Paul O. Hardt, Ed.D.Core Faculty MemberCapella [email protected]