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Thomas A. Faulhaber800 East Cheyenne Street
Gardner, KS 66030913-856-8614 (H) (913-393-6490 (W) 816-590-3614 (C)
PROFILEDynamic, analytical, goal-oriented professional with over 20 years of experience in a broad range of customer service, sales, and marketing positions. Excellent reputation as a creative, energetic individual with outstanding communications skills and the ability to deliver results.
PROFESSIONAL EXPERIENCE
KGP Logistics (formerly Embarq Logistics and Sprint North Supply) New Century, KansasProduct Manager- Fiber Optic Connectivity, Network Electronics and Customer Premise Equipment August 2000 to June 2011 and March 2013 to Present
Oversee the end to end development of product lines Evaluate emerging technologies, new product offerings and make recommendations Analyze and develop processes, procedures and programs to support company business initiatives Collaborate and contribute ideas to sales, marketing, operations, suppliers, supplier management
and other departments to maximize product line revenue, profit margins and customer satisfaction Maintain proper product mix and inventory levels to meet both customer needs and company
inventory requirements Provide research and analysis to support product pricing and product service strategies Administer product pricing and product service strategies to ensure successful product line
performance Negotiate contract terms with product suppliers Identify and assist in the development of programs to optimize supplier opportunities within the
product line Participate on multiple cross functional teams to improve processes and resolve issues
KGP Logistics New Century, KSMarketing Project Manager June 2011 to March 2013
Manage company’s quarterly print publication of ACCESS magazine; manage budget, solicit advertisers, identify feature stories, source copy writer, source printer, schedule interviews, magazine pagination and layout, manage contact mail list.
Manage national and regional trade shows; manage budget, solicit sponsorships, organize exhibit, organize products and signage to display, organize customer networking events.
Manage development of company collateral, manufacturer’s line cards and product catalogs Manage marketing plans; industry marketing plans, product marketing and sales incentive
programs.
Sprint North Supply, New Century, KansasProgram Manager I - November 1998 to August 2000
Analyze and recommend processes and procedures for completing assigned projects and programs to Sales Operations department members
Manage, train, and delegate projects and reporting duties to other members of Sales Operations Member of Integrated Supplier Marketing and Campaign Steering Committee teams Develop product promotions, set quotas, goals and tracking procedures for Sales promotions and
Marketing programs while working closely with vendors and members of CSC and ISM teams Develop monthly focuses for Outbound Calling Sales team Develop progress reports to provide detailed research and analysis on customers and suppliers for
Sales and Marketing Develop several web pages using Microsoft Front Page for the Sprint North Supply Intranet
Calculate incentive/commission payout amounts for Field Sales Representatives Develop new customer codes to improve customer database management Microsoft Access and MicroStrategy sales analysis reporting system subject matter expert
Sprint North Supply, New Century, KansasSales Project Specialist - February 1997 to November 1998
Evaluate customer needs for products, systems, services, and solutions Implement sales plans and sales promotions for individual markets Resolve customer complaints as well as project related challenges Perform assigned supervisory responsibilities and special projects as requested Plan, develop, and deliver project presentations using Microsoft Word, Excel, PowerPoint, Access,
MicroStrategy sales analysis reporting system and other software applications Recommend pricing strategies and policy for special projects to remain competitive in the
telecommunication market.
Sprint North Supply, New Century, KansasSenior Inside Sales Representative - September 1993 to February 1997
Proactively contact existing or potential customers to initiate sales, inform and make product and service recommendations
Serve as subject matter expert for products and company procedures to assist other sales representatives
Provide training for new sales employees on sales skills, product knowledge, computer functions, add-on selling and outbound calling
Research, analyze and prepare quotations and project bids
Leslies Swimming Pool Supplies – Woodland Hills, CaliforniaAssistant and Store Manager - April 1987 to June 1993
Managed and maintained a store appearance that maximized revenue and surpassed company standards
Delivered exceptional customer service to clients Maintained and monitored inventory levels Coordinated employee training and sales promotions
EDUCATION
Webster University – Master of Arts, Marketing 2000 – 3.96 GPAUniversity of Missouri at Columbia – Bachelor of Arts, English Literature
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