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Thriving and Surviving in Turbulent Whitewater Times. W.A.C.E. Webinar Presentation October 19, 2009. Valerie K. Boyle, Special Consultant , W.A.C.E. – [email protected]. What’s Going On Today in Local Chambers in the West?. Well, It sure as heck ain’t “ Business As - PowerPoint PPT Presentation
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Thriving and Surviving in Thriving and Surviving in Turbulent Whitewater Turbulent Whitewater
TimesTimes
W.A.C.E. Webinar Presentation
October 19, 2009 Valerie K. Boyle, Special Consultant , W.A.C.E. – [email protected]
Well,Well,It sure as It sure as heck ain’theck ain’t “BusinessBusiness AsAs UsualUsual”
What’s Going On Today in What’s Going On Today in Local Chambers in the Local Chambers in the West?West?
Ahhh…the Good Times…BEFORE the RecessionAhhh…the Good Times…BEFORE the Recession
““This is Henny Penny calling….FYI, the Sky is This is Henny Penny calling….FYI, the Sky is Falling”Falling”
Fact…Not Fact…Not FictionFiction
Extreme cash flow issuesEmbezzlement, theftPanicked boards, micro mgmtPoor decisions made in
urgency, from fearBoard ‘power grabs’CEOs fired, former volunteers
hired as replacementsCEOs fired, no plan to replaceSplinter groups, off-shoots
directly challenging Chambers
A Recession History A Recession History LessonLesson1980 Lasted 6 months1981 – 82 Lasted 16 months1990 – 91 Lasted only 8 monthsAnd then, A lapse of 120 months
2001 Lasted 8 months2007 In Dec we began again … and, it continues.
WACE Opinion Poll – Sept 09WACE Opinion Poll – Sept 09LongevityLongevity
Of 249 recent survey respondents:Of 249 recent survey respondents:
21% have been in Chamber Management over 20 yrs
34% have been in Chamber Management only 6 yrs, or less
35% have less than 5 yrs in their present position (exec or staff)
WACE Opinion Poll – Sept 09WACE Opinion Poll – Sept 09LongevityLongevity
Of 249 recent survey respondents:Of 249 recent survey respondents:
83% have been employed by only 1-2 Chambers in their career
62% have been employed with only ONE Chamber in their career
And that tells usAnd that tells us
A large % of WACE members have never yet had to manage through a bad economy –
This is their first time!
Based on 7 Habits of Highly Effective People, Stephen Covey
The Time Management Matrix – Activities
Crises Risk assessment, preventionPressing problems Relationship building
Deadline-driven projects Recognising new opportunities
Planning, capability improvement
Interruptions, some callers Trivia, busy work
Some mail, some reports Some mail Some meetings Proximate, pressing matters
Some phone callsTime wasters
Popular activities Pleasant activities
Not UrgentUrgent
It’s the Economy – right?It’s the Economy – right?Not Completely…Not Completely…
Much of what we see results from
A failure to recognize in a timely manner, signs that point to an imminent or eventual organizational crisis.
It’s the Economy – right?It’s the Economy – right?Not Completely…Not Completely…
Many of the problems relate directly to deficiencies in the essential areas of:
Financial Planning, Management and Controls; and
Governance – the Board & CEO
What is the most common What is the most common reason that Chamber CEOs reason that Chamber CEOs lose their Jobs?lose their Jobs?
Poor financial Poor financial managementmanagement
Financial Financial ManagementManagement Understand your Financials Realistic Budgets Internal Policies and Controls Monitor your Cash Flow; manage your Accounts Receivables & Payables
Compliance with Govt Requirements
Reserves – Your Safety Net
Governance & the Governance & the BoardBoard
Create a board others envy – it Create a board others envy – it takes only 3 VERY IMPORTANT takes only 3 VERY IMPORTANT STEPS!STEPS!
Board DevelopmentBoard OrientationVolunteer Leadership Training
1
2
3
Board DevelopmentBoard Development
A Strong Nominating Committee & A Strong Nominating Committee & ProcessProcess
- Assess current board makeup- Identify desired skills, qualities needed- Identify leaders in the membership- Actively recruit them- Actively support their election or appointment
Begins Begins with:with:
Board OrientationBoard OrientationCreate Commitment & Passion from the Create Commitment & Passion from the
start!start!
Of course, include the important details:Of course, include the important details:
- Budget, financial statements, bylaws, business plan, policies & procedures, etc.
And RAVE about the Basics: And RAVE about the Basics: - Mission and Vision, your Organization Structure, Core Competencies and your Market Position
Board OrientationBoard OrientationCreate Commitment & Passion from the start!Create Commitment & Passion from the start!
Show them how they fitShow them how they fit
- Roles & Responsibilities of staff and board & who they’ll be working with;
Share the nature, culture & values of the Share the nature, culture & values of the ChamberChamber- but most importantly, this is your best chance to
Paint for them, Paint for them, “THE BIG PICTURE!”“THE BIG PICTURE!”
Volunteer Leader Volunteer Leader TrainingTraining
Keep them engaged and excited!Keep them engaged and excited!
- don’t keep the good stuff to yourself!- help them improve their skills- remind them of their roles- show appreciation!- help them express their passion for the organization they lead
Governance & the Governance & the CEOCEO
Do NOT underestimate the Importance Do NOT underestimate the Importance of:of:
Being THE Chamber expert Good management skills – Structural Good management skills – People Leadership skills – Volunteer Relations Financial competency, market
knowledge Being politically savvy Building influence
But don’t forget to useBut don’t forget to useall your resources…all your resources…Your Board
Your Members Your Staff
and more . . .
Tap Professional Tap Professional ResourcesResources
Whatever you do,Whatever you do,Just Keep Learning!Just Keep Learning!
I don't think much of a man who is not wiser today than he was yesterday.~ Abraham Lincoln
Don’t Panic!
Get involved in local/state associations and network with colleagues; find mentors
Don’t stop for barking dogs
And Remember…It’s a Marathon, not a Sprint!
Final Words of Final Words of WisdomWisdom