TABLE OF CONTENTS

Executive Summary! ! ! ! ! ! ! ! 2

Mission Statement!! ! ! ! ! ! ! ! 3Goals & Objectives! ! ! ! ! ! ! ! ! 4

Positioning! ! ! ! ! ! ! ! ! ! 5

Strengths & Weaknesses! ! ! ! ! ! ! ! 6External Analysis! ! ! ! ! ! ! ! ! 7Opportunities & Threats! ! ! ! ! ! ! ! 8

Recommendation! ! ! ! ! ! ! ! 13Implementation & Segmentation! ! ! ! ! 14 Marketing Mix! ! ! ! ! ! ! ! 15

Competitor Analysis! ! ! ! ! ! ! ! 9Customer Analysis!! ! ! ! ! ! ! 10

Marketing Plan Objectives! ! ! ! ! ! 11

Options! ! ! ! ! ! ! ! ! 12

Product Line!! ! ! ! ! ! ! ! 17Marketing Information! ! ! ! ! ! ! 20Profit & Loss! ! ! ! ! ! ! ! ! 21

Timeline! ! ! ! ! ! ! ! ! 22

Sensitivity Analysis! ! ! ! ! ! ! ! 23Assumptions! ! ! ! ! ! ! ! ! 24

!

! Timberland is the market leader in rugged footwear and has a well-recognized brand name that is trusted by consumers around the world.  We provide other footwear and apparel to a wide customer base and successfully compete against corporations several times larger than us.  In addition to superior products, the company is committed to environmental sustainability and consistently contributes to conservation organizations.  We consider global impact in all the decisions we make and encourage our employees and customers to apply that mindset in their communities. 

Our commitment to the environment is evident in our products, which feature the latest technology in recycled materials.  We constantly evaluate projects to ensure that they adhere to our objectives.  As we move forward, we plan to cater to our existing target market with updated products while maintaining the brand’s classic appeal.  We will involve our customers in leading environmentally conscious lives by providing them with the best products to leave a positive footprint wherever life takes them.

EXECUTIVE SUMMARY.

2.

MISSIONSTATEMENT.“Our mission is

to equip people to make a difference in the world. We do this by creating outstanding products and by trying to make a difference in the communities in which we live and work.”

-

We demonstrate this philosophy across all facets of

our company from our products to our employee involvement in

our communities.

3.

GOALS &OBJECTIVES.

Being a leader in environmental sustainability, we follow the Earthkeepers philosophy. This is a strategic sustainability program with the goal of protecting the great outdoors. By partnering with the Outdoor Industry Association (OIA) we attempt to promote an eco-friendly lifestyle by setting a good example for our customers and challenging our competitors to follow suit.

! Beginning in 2006, to enhance transparency and awareness of Timberland’s impact on the environment, we included “nutrition labels” on our shoeboxes12. Just because we provide eco-friendly products doesn’t mean we sacrifice quality. It is our goal to create products that are durable to withstand harsh conditions. To achieve this goal we are constantly innovating, creating new environmentally-conscious materials, such as “Green Rubber.” Green Rubber is essentially recycled rubber which contains at least 42 percent recycled materials10.

4.

POSITIONING.Through our relentless efforts to promote a green

lifestyle and provide unparalleled quality, we have positioned ourselves among the top companies in the outdoor industry. Although in 2010 we reported 72.5 percent of our revenues from footwear sales, we have set ourselves up to compete against the top outdoor clothing brands.

Timberland is the market leader in rugged footwear sales7, 8. We have worked hard as a company to achieve such a strong reputation in the footwear industry, and we expect that the Timberland name will transfer into the clothing and accessories markets as well. Although footwear remains the largest segment of our sales, successful penetration of these markets will help us compete against larger companies.

Timberland sets itself apart from the competition by being at the forefront of the eco-friendly movement. We consider environmental implications in the creation and shipment of all of our products and constantly reevaluate our business processes to eliminate waste. For example, when considering various computers for our office workstations, we carefully selected Dell computers due to the company’s commitment to environmental stewardship3.

5.

STRENGTHS & WEAKNESSES.Strengths Weaknesses

Reputation in eco-friendly environments

Very reliant upon three main manufacturing partners2

Strong positioning in footwear industry

Brand reputation makes it hard to diversify outside of rugged

lifestyle

Quality products with exceptional warranty

High costs associated with going eco-friendly

High Profitability4

Strategic Positioning Globally

6.

EXTERNAL ANALYSIS.To remain a force in our market, we must focus on the social, political, economic, and technological environments that are beyond our control. By keeping abreast of constant change in the environment around us, we are well equipped to proactively deal with arising issues.

• Social: Trends in the footwear industry are unpredictable

o Since 2004, the classic model for footwear has been successful. The classic model is the trademark product a company is known for. Converse’s market share spiked from 0.63 percent to 1.07 percent because of their classic styled shoes7.

o Creating sustainable products is a trend that is currently popular and is the industry’s fastest growing segment beyond 2005. The Deja brand, a sustainable product from Shoes with Souls Inc., is expected to increase 120 percent in one year7.

• Legal/Political: European markets are being directly impacted by the recent tariff increases on boot imports from China and Vietnam1.

• Economic: As expected, due to the economic environment of the past couple years, sales of luxury items have declined. The unemployment rate in the US was at 9.3 percent in 2009, 9.6 percent in 2010, and 9.2 percent in June 2011. As a result, consumers have less disposable income to spend while they contribute more toward savings2.

• Technological: It is both expensive and difficult to keep up with larger competitors’ technological advances. According to top marketers, the “tech cycle,” or revolutionary use of technology in the footwear industry, has just begun and will be the dominating factor for years to come7.

7.

OPPORTUNITIES & THREATS.

Opportunities ThreatsIncrease in Hispanic male population interested

in purchasing footwear7Tariff increases on products from China and

Vietnam

International growth in emerging global markets

Changing fashion trends

Increased focus on 20-somethings males – fashion interest

Counterfeit products distributed through ecommerce

Increased focus on environmentally friendly footwear7

8.

COMPETITOR ANALYSIS.! Columbia, Nike, L.L. Bean, Wolverine, and The North Face are some of our top competitors. The competitive landscape is flooded by many larger corporations, such as Nike, with significantly greater resources than we have. Despite their size advantage, however, we are confident that we provide the highest quality product to our consumer.

Although these large companies have a diverse collection of footwear, we have successfully overtaken the rugged footwear segment7.

Other competitors in this segment include:

• Columbia

• The North Face

• Wolverine

• Merrell

We have branched out to compete with these larger companies by developing boats shoes, sandals, and dress shoes.

Top competitors in other footwear include:

• Nike

• Adidas

• Puma

In addition to our footwear line, we also offer clothing and apparel that adhere to our rigorous standards just as our footwear does.

Top competitors in this market include:

• Columbia

• L.L. Bean

• Patagonia

9.

CUSTOMER ANALYSIS.Timberland targets the following three demographics, and we intend to continue providing customers with the quality products they have come to expect from Timberland. It is that quality that has allowed us to amass such a large and diverse following.

• Workers – This category encompasses primarily

construction and outdoor workers who need a sturdy, durable boot for everyday use. Comfort and support are of utmost importance. In addition, reasonable prices and high value are also key since this demographic is not particularly wealthy. They expect to get their money’s worth by investing in our product.

• Outdoor Enthusiasts – These are more recreational users of our footwear and apparel. Primarily aged 18-40, this group enjoys outdoor leisure activities such as hiking and camping. This category is very family oriented. Value, comfort, and durability are key factors for customers when choosing their products. Because this demographic’s use of the product is primarily recreational, they have greater disposable income.

• Fashionistas – This category covers young (aged

18-30), high income, more urban, female consumers purchasing boots for fashion, rather than work purposes. Those who made $70,000 or more per year spent over 2.5 times more than those in a lower income bracket7. 14.8 percent of women bought boots (excluding work boots) compared to 9.5 percent of men7.

10.

MARKETING PLAN OBJECTIVES.

Social Impact

We have established a tradition of creating quality, environmentally friendly products, and we intend to expand upon this philosophy. Our competitive advantage is our focus on corporate responsibility11. We will continue to emphasize the importance of community involvement and charitable contributions to eco-friendly organizations, and we will expand our product line to involve our customers in this lifestyle. Our goal is to educate our customers about the importance of being environmentally conscious and providing them with quality products to lead them in the right direction. By purchasing from Timberland, they are not only receiving a top of the line product, but are also making a difference in the environment.

Profit

! We have continued growing despite the economic recession. Our revenues are increasing steadily following a dip during the recession, and we are confident that they will continue on a positive path. Our revenues are growing at an extraordinarily high rate in 2011, and it is our goal to have at least a 15 percent growth in this segment’s revenue by 2016.

Market Share

Our primary focus is on footwear – namely boots. In the athletic footwear market in 2004, hiking and work boots – our key products – only had a 7.3 percent market share7. Through an aggressive marketing campaign, we hope to increase the appeal of recreational activities, such as hiking, which will, in turn, grow the market in this category to 10 percent by 2015. Timberland will then take advantage of this growth and will be the go-to brand for this consumer.

11.

OPTIONS.

1. 2.

3.

! ! Outdoor Essentials

Timberland’s brand is synonymous with outdoor activities. A large portion of our consumers – the Outdoor Enthusiasts group in particular – use our products for leisure activities, such as hiking and camping. We have thus far focused on footwear and apparel but now hope to cater to a wider set of needs. This product line would include goods such as tents, sleeping bags, and hiking backpacks. We have an established consumer base which purchases our hiking boots, and this new product line would offer existing customers more quality Timberland products to meet all of their outdoor needs. There are many companies, including Coleman, Columbia, and REI, that already exist for this purpose; however, Timberland’s quality and brand reputation would make it competitive in this fragmented market.

! ! Adventurers

For thrill seekers, on the other hand, who desire to participate in more intensive outdoor experiences, we would develop a new line of products for activities such as climbing, bungee jumping, and whitewater rafting. Some examples of this new series would include climbing shoes, harnesses, helmets, and lifejackets. We believe that our brand loyalty from our previous products will spill over into this new segment, which encompasses a narrower group from our current Outdoor Enthusiasts group. We want these customers to recognize Timberland in their consideration set when they look to buy equipment for their adventures. While some degree of brand loyalty exists in this segment, we hope to tap into the novice adventurers who are less concerned about specialty brands and trust Timberland’s brand name.

! ! ! ! ! ! Footprint

The final option is to create a new product line that embodies the Timberland philosophy. These boots will have an engraving of a tree on the sole, so whenever you take a step, you leave behind a mark of your dedication to the environment. This is an expansion of the Earthkeepers philosophy. It keeps the integrity of the company while expanding our market share and reaffirming our commitment to sustainability. This product will unify our existing segments under the philosophy of environmental sustainability.

We would run a “Leave your footprint” ad. For every pair of these boots that are sold, we will donate 10 percent to The Nature Conservancy, a leading worldwide conservation organization dedicated to “protecting nature” and “preserving life”6.

12.

RECOMMENDATION. After carefully evaluating the three options above, we decided to pursue the “Footprint” campaign for a variety of reasons.  First and foremost, it is in line with our core philosophies and company objectives.  As previously discussed, we prioritize minimizing our environmental impact.  Through this campaign, our customers will demonstrate their commitment to the environment. 

This strategy is also beneficial because it has minimal research and development expense.  Timberland has already developed a plethora of eco-friendly products, and our new line of boots would use existing technology with a stylish new design and “Footprint” branding.  This product entices current Timberland owners to invest in a new, attractive boot while also catching the attention of new customers.

Finally, this plan is in line with our objective of increasing market share.  Our advertising campaign would spread the Timberland name and make it synonymous with outdoor activities.  We will capitalize on the increase in outdoor recreation, such as hiking, to promote this new product.

13.

IMPLEMENTATION &SEGMENTATION.

! ! ! ! IMPLEMENTATION

! We will run a “Leave your Footprint” campaign.  This campaign will include television commercials and Internet ads, initially raising consumer awareness of our new product.  After people have had time to break in their boots, our advertisements will include real-life footage submitted by actual customers leaving their footprints around the world.  By utilizing social networking sites, we will gather customer interaction and feedback while spreading the Timberland name and campaign.  Also, for every pair of these boots that are sold, we will donate 10 percent to The Nature Conservancy, a leading worldwide conservation organization dedicated to “protecting nature” and “preserving life”6. 

! ! ! ! ! SEGMENTATION

This product line caters to our existing target demographics.  It is appealing to Outdoor Enthusiasts because it promotes the lifestyle they lead while providing Timberland quality.  These boots embrace classic styling with a new twist, keeping the Fashionistas interested.  Workers appreciate the rugged design and durability.  This line also affords customers the satisfaction of doing their part in caring for the environment. Timberland’s history of catering to these three demographics has been unsurpassed, and because of that, we’re confident that customers will continue to purchase Timberland products.

14.

MARKETING

MIX.

PRODUCT

! The Timberland boot is known for its comfort and durability. Whether it’s bought to make a fashion statement, hike through a dirt trail, or wear for construction work, the boot is iconic. The product line of green boots will now also emphasize eco-friendliness.

The material adheres to the Earthkeepers theme. The materials used include PET linings from plastic bottles, 42 percent recycled rubber soles, organic cotton, and leather that has achieved at least a silver rating status for industry leading water, waste, and energy management from the Leather Working Group. When the boot is no longer useful, it can be disassembled, and at least 50 percent of it can be recycled9.

Timberland is also introducing a revamped Classic Boot to customers to satisfy Outdoor Enthusiasts. The lip at the top, the stitching, and the line at the bottom of the boot will all be green, symbolizing the boot’s eco-friendliness. In addition, there will be a green Timberland logo on the side. To allow customers to see their impact in a more tangible manner, the sole of the boot will come with a tree imprint that will stamp the ground customers walk on. ! Additionally, the Rugged Boot has been developed to satisfy consumers working in construction and forestry. This line is designed for frequent, heavy use. ! As for the niche market of Fashionistas, a stylish boot, chiefly intended for women, has been created. The Chic Boot is a more exclusive model for those who wish to appear trendy as well as eco-friendly. Boots will come in different dark colors, primarily black and brown but also plum and mahogany.

15.

PRICE

! Timberland will price the Classic Boot at a competitive price of $170. This boot will be the most frequently purchased due its classic reputation and reasonable price. Competitors’ alternatives, including Columbia and Nike, are in the same general price range.! The Rugged Boot will offer a lower price of $150. By having a lower price, market share of workers will be gained, as they are looking for a sturdy, long-lasting product that is fairly priced. ! The Chic Boot is designed for consumers who desire a bit of luxury. Because it will be exclusively marketed and will only be sought by a selective consumer population, the price will be higher at $270. While this price point is higher than Timberland’s other offerings, the quality of this luxury boot is quite reasonably priced compared to other options in high-end department stores.

PLACE

! Timberland has a very strong online presence; it has established full-fledged websites for the USA, UK, and Japan8. The Classic Boot and the Rugged Boot will be selectively distributed, like most other Timberland products, through independent outdoor retailers, independent footwear retailers, department stores, athletics stores, and other national retailers8. Dick’s Sporting Goods and REI would be first in line for the Classic Boot. These locations will reinforce the high level of quality and service experience that comes with the brand. !! As for the Chic product, curtailing the distribution to high-end department stores such as Nordstrom, Dillard’s, and Bloomingdale’s will help promote its exclusivity while still reaching the large market that shops at these stores.

PROMOTION

! A marketing campaign will include aggressive advertising for the “Footprint” product line. Different levels of advertising are needed for every target segment. In order to recognize the growing Hispanic population in the consumer base, the placement of Hispanic actors in commercials featuring the Classic Boot and the Rugged Boot will be necessary. We will place ads in Hispanic magazines, such as Don Juan for the Chic Boot and Hispanic Magazine for the other two segments. The bigger focus will be on TV ads. To further highlight the Chic model, eco-friendly celebrities will be sent free models of the Timberland boots. We will air TV and Internet ads featuring actresses like Natalie Portman and Julia Roberts to target women and actors like Jake Gyllenhall and Bear Grylls to target men.

MARKETING MIX.

16.

Classic Boot.

$17017.

Rugged Boot.

$15018.

Chic Boot.

$27019.

! Our primary objectives are to remain a sustainable leader in the footwear industry, increase our revenues, and increase our market share in the hiking and work boots category. For our new product line to succeed, ample funds need to be allocated toward primary marketing research. The majority of this money will be invested into product testing and observation, surveys, and interviews. The objective of this research is to gain a better understanding of the needs of our customers and to identify what changes must be made to our current prototypes.

By conducting primary marketing research

we aim to minimize risk and maximize our ability to complete our plan objectives. We believe that since our Earthkeepers line was so successful we will not need to invest too much into this research. Nevertheless, we must test our products before their release to keep up with ever-changing market trends. We plan to focus the most attention on the Fashionistas because it is a source for expansion for Timberland. As for the Outdoor Enthusiast and Worker segments, we plan on using mostly surveys and interviews because Timberland already has a strongly established brand name in these categories.

MARKETINGINFORMATION.

20.

PROFIT& LOSS.Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)Timberland "Footprint" Statement of Profit and Loss

(in thousands of dollars)2012 2013 2014 2015 2016

RevenueSales-Revenue -$94,860.09- -$106,243.31- -$115,805.20- -$125,069.62- -$135,075.19-

!!!!!!!!!!!!!!!Less!Charity!Dona/ons -$(9,486.01) -$(10,624.33) -$(11,580.52) -$(12,506.96) -$(13,507.52)

-Cost-of-Goods-Sold- -$46,481.45- -$52,059.22- -$56,744.55- -$61,284.11- -$66,186.84-

&&&&Gross&Profit -$38,892.64- -$43,559.76- -$47,480.13- -$51,278.54- -$55,380.83-

ExpensesSelling-Expense -$24,787.29- -$25,035.16- -$25,285.51- -$25,538.37- -$25,793.75-

Project-Development-Expense -$3,000.00- -$1,500.00- -$1,000.00- -$800.00- -$750.00-

Project-AdverLsing-Expense -$10,000.00- -$7,000.00- -$3,000.00- -$3,000.00- -$3,000.00-

Total&Expenses -$37,787.29- -$33,535.16- -$29,285.51- -$29,338.37- -$29,543.75-

Pretax-Income -$1,105.35- -$10,024.60- -$18,194.62- -$21,940.18- -$25,837.08-Tax-Expense -$364.77- -$3,308.12- -$6,004.23- -$7,240.26- -$8,526.24-Net&Income -$740.59- -$6,716.48- -$12,190.40- -$14,699.92- -$17,310.84-

Present&Value -$708.69- -$6,150.48- -$10,682.40- -$12,326.78- -$13,891.10-Net&Present&Value&@&4.5% -$43,759.47-

ROI 102.93% 129.89% 162.13% 174.78% 187.45%Average&ROI 151.44%

21.

TIMELINE.Q1 development

prototypestesting

!

Q2 launchad campaign

Q3Q4

feedbackmodifications

2012

2013high salesminor modifications

!

2014monitor success

!

! This project focuses on simplicity and leveraging

Timberland’s strengths. In the first quarter of 2012, the development of the “Footprint” line will take place. Focus

groups will be formed and small test groups representing our target demographics will provide feedback on the

boots. This short development phase is possible because we are modifying an existing (and popular) product.

! After soliciting opinions, we will be prepared to

launch the product in Quarter 2 of 2012, just in time for spring. This launch will optimize our sales because

consumers will be in the market for new boots. A great deal of our advertising budget will be spent at this time,

informing customers of our new product line and promoting outdoor activities.

! Quarters 3 and 4 of 2012 are vital to “Footprint” success because we will receive customer feedback and

sales statistics. At this point, we will make any modifications necessary for the continued success of the

product line, and our marketing campaign will still be in

full force. These quarters will lead us into 2013, which we anticipate will be the most successful year for the

“Footprint” line.

! By 2013, “Footprint” will have made its mark on

customers, and we expect sales to soar. Our advertising campaign will become more interactive, with customers

submitting videos leaving their footprints around the world.

! As with any new product, hype dies down, and we

expect a slower increase in sales in 2014 and 2015. We will carefully monitor sales and make decisions regarding the

future of the “Footprint” line accordingly. Most likely, 2014 will be a big year for research and development for the next

major project, taking our company to new heights. 22.

SENSITIVITY ANALYSIS.

100% - MOST LIKELY100% - MOST LIKELY100% - MOST LIKELY100% - MOST LIKELYGross-Profit Net-Income NPV

2012 -$38,892.64- -$740.59-

2013 -$43,559.76- -$6,716.48-

2014 -$47,480.13- -$12,190.40-

2015 -$51,278.54- -$14,699.92-

2016 -$55,380.83- -$17,310.84- $43,759.47-

90% - OVERESTIMATED SUCCESS90% - OVERESTIMATED SUCCESS90% - OVERESTIMATED SUCCESS90% - OVERESTIMATED SUCCESSGross-Profit Net-Income NPV

2012 -$35,003.37- -$666.53-

2013 -$39,203.78- -$6,044.83-

2014 -$42,732.12- -$10,971.36-

2015 -$46,150.69- -$13,229.93-

2016 -$49,842.74- -$15,579.76- $39,383.52-

110% - UNDERESTIMATED SUCCESS110% - UNDERESTIMATED SUCCESS110% - UNDERESTIMATED SUCCESS110% - UNDERESTIMATED SUCCESSGross-Profit Net-Income NPV

2012 -$42,781.90- -$814.64-

2013 -$47,915.73- -$7,388.13-

2014 -$52,228.15- -$13,409.44-

2015 -$56,406.40- -$16,169.91-

2016 -$60,918.91- -$19,041.93- $48,135.41-

23.

Assumptions.! Footwear makes up 72.5 percent of Timberland’s sales8

o We extended this assumption to all categories of P&L

! 2012 revenue based on future value of 2010 footwear revenue

! at 7 percent

o Sales revenue based on 8 percent of total revenue from

footwear

o 2013 increases by 12 percent; 2014 increases by 9 percent; 2015 and 2016 increase by 8 percent

! Charity donations: 10 percent of “Footprint” revenue

! Cost of goods sold has rate of 49 percent of revenue, in line with

! historical data

! “Footprint” selling expense is 8 percent of Timberland’s total ! footwear selling expense

! Tax rate of 33 percent

! Discount rate of 4.5 percent

! ROI = gross profit / (total expenses) * 100

24.

WE MADE OUR FOOTPRINT.NOW LEAVE YOURS.

Works Cited.1. BBC-News.-EU!extends!Chinese!shoe!tariffs.-December-22,-2009.-Retrieved-October-19,-2011:-hYp://news.bbc.co.uk/2/hi/

8426432.stm.

2. Datamonitor.-“The-Timberland-Company.”-Datamonitor,-August-2010:-4.

3. Deveny,-Kathleen.-The!100!Greenest!Companies!in!America.-October-18,-2010.-Retrieved-November-9,-2011:-hYp://www.thedailybeast.com/newsweek/2010/10/18/the`100`greenest`companies`in`america.html.

4. OneSource.-The!Timberland!Company.-October-2011.-Retrieved-October-19,-2011:-hYp://globalbb.onesource.com/Web/Reports/ReportMain.aspx?KeyID=28243&Process=CP&CIK=814361&Report=STRENGTHWEAKNESS#16.

5. sustainablebusiness.com.-Sustainability!Leader!Timberland!Acquired!for!$2!Billion.-June-14,-2011.-Retrieved-November-9,-2011:-hYp://www.sustainablebusiness.com/index.cfm/go/news.display/id/22540.

6. The-Nature-Conservancy.-About!Us.-2011.-Retrieved-October-19,-2011:-hYp://www.nature.org/aboutus/index.htm.

7. The!U.S.!Market!for!Footwear.-New-York:-Packaged-Facts,-2006,-7,-14,-39,-149,-150,-175,-185.

8. Timberland.-“2010-Annual-Report.”-2010,-2,-38.

9. Timberland.-About!Us.-2011.-Retrieved-October-19,-2011:-hYp://www.Lmberland.com/category/index.jsp?categoryId=4053695.

10. Timberland.-Product!Philosophy.-2011.-Retrieved-October-19,-2011:-hYp://community.Lmberland.com/Product`Philosophy.

11. Timberland.-Responsibility!M!Execu/ve!Commitment.-2011.-Retrieved-October-19,-2011:-hYp://responsibility.Lmberland.com/execuLve`commitment/.

12. Timberland.-Responsibility!M!Green!Index.-2011.-Retrieved-October-19,-2011:-hYp://responsibility.Lmberland.com/reporLng/goals`and`progress/#csr`product_average_gi_score.