Tips to Improve Your Interpersonal Skills

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  • 8/2/2019 Tips to Improve Your Interpersonal Skills


    Tips to Improve Your Interpersonal Skills.

    Recently i had a job interview with an International company, and despite testing technical /

    professional skills, a great importance on the interview process was given to the "Interpersonal


    Interpersonal Skills is one of the elements how you are perceived by your manager and coworkers,

    which play a large role in things as minor as your day-to-day happiness at the office and as major as

    the future of your career.

    No matter how hard you work or how many brilliant ideas you may have, if you cant connect with the

    people who work around you, your professional life will suffer.

    Here are some tips, on how to improve our Interpersonal Skills.

    Smile. Few people want to be around someone who is always down in the dumps. Do your

    best to be friendly and upbeat with your coworkers. Maintain a positive, cheerful attitude

    about work and about life. Smile often. The positive energy you radiate will draw others to


    Be appreciative. Find one positive thing about everyone you work with and let them hear it.

    Be generous with praise and kind words of encouragement. Say thank you when someone

    helps you. Make colleagues feel welcome when they call or stop by your office. If you let

    others know that they are appreciated, theyll want to give you their best.

    Pay attention to others.Observe whats going on in other peoples lives. Acknowledge

    their happy milestones, and express concern and sympathy for difficult situations such as

    an illness or death. Make eye contact and address people by their first names. Ask others

    for their opinions.

    Practice active listening. To actively listen is to demonstrate that you intend to hear and

    understand anothers point of view. It means restating, in your own words, what the other

    person has said. In this way, you know that you understood their meaning and they know

    that your responses are more than lip service. Your coworkers will appreciate knowing that

    you really do listen to what they have to say.

    Bring people together. Create an environment that encourages others to work together.

    Treat everyone equally, and don't play favorites. Avoid talking about others behind their

    backs. Follow up on other people's suggestions or requests. When you make a statement or

    announcement, check to see that you have been understood. If folks see you as someone

    solid and fair, they will grow to trust you.

    Resolve conflicts. Take a step beyond simply bringing people together, and become

    someone who resolves conflicts when they arise. Learn how to be an effective mediator. If

    coworkers bicker over personal or professional disagreements, arrange to sit down with

    both parties and help sort out their differences. By taking on such a leadership role, you

    will garner respect and admiration from those around you.

    Communicate clearly. Pay close attention to both what you say and how you say it. A clear

    and effective communicator avoids misunderstandings with coworkers, collegues, and

    associates. Verbal eloquence projects an image of intelligence and maturity, no matter

    what your age. If you tend to blurt out anything that comes to mind, people wont put

    much weight on your words or opinions.

    Humor them.Dont be afraid to be funny or clever. Most people are drawn to a person that

    can make them laugh. Use your sense of humor as an effective tool to lower barriers and

    gain peoples affection.

  • 8/2/2019 Tips to Improve Your Interpersonal Skills


    See it from their side.Empathymeans being able to put yourself in someone elses shoes

    and understand how they feel. Try to view situations and responses from another persons

    perspective. This can be accomplished through staying in touch with your own emotions;

    those who are cut off from their own feelings are often unable to empathize with others.

    Don't complain. There is nothing worse than a chronic complainer or whiner. If you

    simply have to vent about something, save it for your diary. If you must verbalize yourgrievances, vent to your personal friends and family, and keep it short. Spare those around

    you, or else youll get a bad reputation.

    Communication starts with good interpersonal skills. You must express yourselffreely and effectively in a way that empowers you without compromising therights of the others. The following steps will show how conflict resolution, angermanagement and assertive expression are all interpersonal skills that you canmaster to improve your relationships with othersHow to Develop Interpersonal Skills |eHow.com


    1.Effective Communication

    o 1Recognize that people want you to listen to them. They want this courtesy more thanagreement with them.

    o 2Listen to yourself as you begin to communicate. Make sure that you understand what isbeing communicated to you by repeating what was said in your own words. Respond

    rather than react as this will allow you to address the situation in a positive way.o Sponsored Links

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    o 3Improve the way you listen. Focus understanding the words that are being said ratherthan thinking about your response. Don't speak until you fully understand that wordsthat were just spoken.

    o 4Summarize your understanding of the communication. Clarify any questions with theother person.

    2.Assertive Communication

    o 5Direct your message only to the person you intend to communicate with. Deliver your

    message to that person only.
  • 8/2/2019 Tips to Improve Your Interpersonal Skills


    o 6Say what you think and feel. Be as clear and specific as possible when you state what youwant.

    o 7Encourage others to give you feedback. Ask them to be specific and clear. Thisinterpersonal skill helps others to understand that you are expressing your opinion orfeeling instead of a demand.

    3.Conflict Resolution

    o 8Ask yourself how the conflict affects you and why it is important. This answer willdetermine what you will say during the confrontation.

    o 9Maintain a positive attitude and communicate positive intentions. Always include theother party.

    o 10Discuss the problem, giving the other party time to speak. Employ good communicationand listening skills. Respect the needs of the other party.

    o 11

    Consider alternative solutions to the problem at hand. Choose the solutions that arebeneficial to both parties. Ensure that the solutions are fair and specific.

    o 12Plan a follow up evaluation of the solutions. You want to make sure the solutions areworking to the satisfaction of all parties.

    4.Anger Management

    o 13Become more attuned to your feelings. Learn to recognize the anger as it occurs.

    o 14Avoid misdirecting your anger towards others who are not causing you to be angry. Beaware if the cause is from someone, something or inside yourself.

    o 15Diffuse your anger by first taking a deep breath. Walk away from the situation untilyou've had a change to calm down.

    o 16

  • 8/2/2019 Tips to Improve Your Interpersonal Skills


    Express yourself responsibly and appropriately to the person who is causing you to beangry. Help the person to understand why their behavior is causing you to react withanger. Do not accuse the other person. Instead use "I statements" to express yourself in anon-threatening way.

    o 17Participate in daily activities that help you to deal with anger. Try exercising andmediating.

    Improve your communication skills with our unique approach

    Many of our training techniques come from our creative background and have been designed to increaseyour personal impact in the shortest possible time.

    You'll develop new skills in a safe, supportive environment where we help you try things out for yourself

    and then develop what works best for you.

    And you'll learn by doing, not just listening. In our workshops you will be on your feet, actively developing

    your new skills, working with others.

    Unleash the power of your voice

    With our practical voice exercises you'll quickly learn tospeak with more confidence, clarity and conviction.

    Your voice coaching will also: help control your nerves;

    focus your thoughts; and

    improve how you come across to your audience.

    Master the effective use of body language

    Our trainers are also specialists in helping you use body language powerfully in non-verbalcommunication and to achieve a stronger stage presence.They'll help you make the most of your posture, gesture and use of eye contact to create a moreconfident and engaging style.

    Practical, down to earth training to build your skills

    Our trainers will give you practical, constructive feedback to help you grow in confidence and buildyour skills as your training progresses.

    You'll develop your skills using our highly effective, practical exercises and youll start to find these

    new techniques become natural to you.

    Weve designed our courses to develop your key presentation and communication skills step by step.So youll be always stretched, but never overwhelmed.
  • 8/2/2019 Tips to Improve Your Interpersonal Skills


    Continue learning back in the office

    During your training we'll give you a manual full of practical advice and further information to

    help you consolidate what you've just learned.

    Our training comes with a FREE Follow up Service. If you have any questions about a forthcomingpresentation, meeting or you just want to discuss something covered in your training, just contact us

    and we'll be delighted to help you.

    Several of our presentation skills courses now include our free SKILLSPLUS eMentoringprogramme for 6 months after the course


    Leadershipcan be defined as one's ability to get others to willingly follow. Every organization needs

    leaders at every level. Leaders can be found and nurtured if you look for the following character traits.

    A leader with vision has a clear, vivid picture of where to go, as well as a firm grasp on what success

    looks like and how to achieve it. But its not enough to have a vision; leaders must also share it and

    act upon it. Jack Welch, former chairman and CEO of General Electric Co., said, "Good business

    leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to


    A leader must be able to communicate his or her vision in terms that cause followers to buy into it. He

    or she must communicate clearly and passionately, as passion is contagious.

    A good leader must have the discipline to work toward his or her vision single-mindedly, as well as to

    direct his or her actions and those of theteamtoward the goal. Action is the mark of a leader. A

    leader does not suffer analysis paralysis but is always doing something in pursuit of the vision,

    inspiring others to do the same.


    Integrity is the integration of outward actions and inner values. A person of integrity is the same on

    the outside and on the inside. Such an individual can be trusted because he or she never veers from

    inner values, even when it might be expeditious to do so. A leader must have the trust of followers

    and therefore must display integrity.

    Honest dealings, predictable reactions, well-controlled emotions, and an absence of tantrums and

    harsh outbursts are all signs of integrity. A leader who is centered in integrity will be more