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Alan Goon

Top 10 Strategic Technology Trends for Smart Government

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The Nexus of Forces Is Driving Innovation in Government

Extreme Networking

Rampant Access

Global Class Delivery

Rich Context,Deep Insights

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The Nexus of Forces Is Driving Innovation in Government

Extreme Networking

Rampant Access

Global Class Delivery

Rich Context,Deep Insights

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Key Issues

1. What will have the biggest potential for significant enterprise impact over the next three years?

2. Which technologies or trends will drive significant change or disruption?

3. Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens?

Gartner Global CIO Survey 2013 (398 Public Sector CIOs)

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Hype Cycle for Smart Government, 2013:More Leverage Than Innovation?

Innovation Trigger

Peak ofInflated

ExpectationsTrough of

Disillusionment Slope of Enlightenment Plateau of Productivity

time

expectations

Plateau will be reached in:less than 2 years 2 to 5 years 5 to 10 years more than 10 years

obsoletebefore plateau

As of July 2013

Operational Technologies for Government

Video Content Management and DeliverySystems for Government Surveillance

Gamification in Government

BPaaS for GovernmentCitizen Data Vaults

Pace-Layered Application Strategyin Government

Smart Governance Operating Framework

Employee Use of SocialMedia in Government

Citizen DevelopersApplication Portfolio Management

Enterprise App StoresBig Data Information Management for GovernmentBring Your Own Device

Cloud Computing in Government

Tablets in Government

Cross-Agency Case Management

BPM for Government

Open Government Data

Government Shared ServicesEnterprise Use of Social Media in Government

Location-Based Services for GovernmentBlended Enterprise Architecture Approach

Advanced Analytics for Government

Business Intelligence for Performance Management

Mobile Device Management

From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302)

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Four Phases of Technology in Government: Toward Smart and Digital

E-government:• Online services• Multiple websites

Joined-up Government:• Life events• Back-office re-engineering

Open Government:• Transparency,

participation, collaboration• Community engagement

2000

2005

20102015+

Digital Government

Smart Government:• Sustainability• Affordability• Crossing boundaries

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Top 10 Strategic Technology Trends for Smart Government

Top 10 Government Technology Trends Social Mobile Information Cloud

1. Personal Mobile Workplace 2. Mobile Citizen Engagement 3. Big Data and Actionable Analytics 4. Cost-effective Open Data 5. Citizen-managed Data 6. Hybrid IT and Cloud 7. Internet of Things 8. Cross-domain Interoperability 9. BPM for Case Management 10.Gamification for Engagement

n

n

n

n

n

n

n

n

n

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Personal Mobile Workplace: Employees Are in Control

It's about service, innovation …Mobility isn't about devices or networks.

Social RatingsReputations

RankingsPhotos

Videos

DATABring Your OwnDEVICE

FRIENDS

… and changing the concept of "workplace."

APPS

MS

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Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity

Soci

aliz

atio

nMobilization

• Human interaction• Complexity• Frequency• Existing community/platform• Engagement value• Clarity of focus and time frame

Eligibility

Job Seeking

Land Registration

Paying Fines

Tenant-owner Relationships

Traffic Mgmt.

• Frequency/Recurrence• Immediacy• Automation• Simplicity• Compelling use• Location-based

MS

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Actionable Analytics From Big Data: More Than More … CI

Perishability Fidelity

Validation Linking

Public Safety:• Situation Analysis• Crime Detection and Prevention

Tax and Revenue:• Fraud Detection• Financial Management

Policymaking:• Citizen Sentiment Analysis• Real-time Impact Analysis

Transportation:• Dynamic Road Charging• Fleet Management

Descriptive:• What happened?• What is happening?

Diagnostic:• Why did it happen?• What key relationships?

Predictive:• What will happen?• What if? How risky?

Prescriptive:• What should happen?• How can I optimize?

Classification Contracts

Technology Pervasive Use

Velocity Volume

Variety Complexity

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Cost-effective Open Data: Beyond Public Data

Any Data:Data-centric Government

Big DataOpen Data

PublicData Web API

LinkedData

Web API

BusinessData

Web API

PersonalData

Web API

SocialData

Web API

Time

Value

OperationalData

Web API

IS

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Citizen-managed Data: Transferring the Ownership of Information

It's MY data,and I'll shareif I want to!

New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.

M

CIS

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Human Resource Management

Case/Care Management

Procurement

ERP/Financial Management

CRM/BPMFOIA Case Management

Geospatial Services

Virtual Meeting Services

Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider

M

C

Sooner Later

Lower

Higher

Cos

t

Time to Cloud

Website Hosting

Collaboration ServicesEmail

Content and Document Management

• Commoditized• Consumer-centric• Collaborative

• Content-centric• Process-centric

• Complex • Sensitive Data• Deep Integration

IT Department Roles:• Provider• Broker• Advisor

Value Proposition:• Compliance• Integration• Archit.

Coherence

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The Internet of Things: When Objects Anticipate and Negotiate

M

CI

Smart Public Health ClinicsSmart Cities

The Internet of things is already here: • Connections 2020: >230 billion permanent and

intermittent• Dropping costs: Audio, video, GPR, Wi-FiConnected devices everywhere:• Cameras and microphones widely deployed• Remote sensing of objects and environment• Building and infrastructure management

More and more applications:• Crime detection and prevention• Public services via connected products

Smart Emergency Response

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Cross-domain Interoperability:Scalable by Design

Source: National Information Exchange Model (NIEM)

Focus on the right information, the right patterns, and the right characteristics for information sharing.

CI

Technical

Semantic

Organizational

Legal

European Interoperability Framework

Technology-independent

Aligned/linked with whom?

Open Standards

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Structured Data Unstructured Data

Stru

ctur

ed P

roce

ssU

nstr

uctu

red

Pro

cess

Compliance

Disease/Care Management

Peer Review

ProgramSupport

BenefitsAdministration

Social Services (Low Touch)

Constituent Relationship Management

Business Process Management Enterprise Content Management

Specialized Case ManagementCriminalInvestigations

Legal Casework

Employee Onboarding

Vendor Management

Prior Authorization Approval

Customer ServiceInsurance Claims

Processing

Grant Management

Social Services (High Touch)

Records Request

Fraud Detection

BPM for Case Management:How Many Flavors Do You Have?

Appeals/Complaint Management

Budget Development

CI

Collaboration-intensive CasesInvestigative CasesECM/BPM Content/Process Fusion

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Gamification: Connecting Actions to Outcomes

Gamification: The use of game mechanicsin non-game scenarios.

MS

• Workforce Development• Health/Wellness Programs• Change Management• Skills Training• Crowdsourced Solutions

Engage• Coordinated Care

Management• Education• Public Safety and

Security Awareness

Connect• Recruiting & Retention• Employee Onboarding• Employee Performance• Program Outcomes

Management

Resource

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Recommendations

Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends.

Identify the technologies and services you will continue to support or must acquire, and those you will divest or broker.

Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.

Manage internal data and leverage external data to quantifiably increase the overall public value of government information.

Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.

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Recommended Gartner Research

Hype Cycle for Smart Government, 2013Rick Howard and Andrea Di Maio (G00249302)

Digital Government Is Both Different FromE-Government and More of the SameAndrea Di Maio (G00252158)

How the Nexus of Forces Will Impact GovernmentAndrea Di Maio (G00231076)

Best Practices for Harnessing Gamification's Potential in the Workplace

Elise Olding (G00239672)For more information, stop by Gartner Research Zone.