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Health insurance premiums are steadily rising ...mainly driven by: Premiums grew 2.7% annually from 2008-15 1 The health insurance industry is also witnessing Cultivate INTELLIGENT INSURER competencies Have a DEEP CUSTOMER focus Bolster DATA-DRIVEN COMPLIANCE capabilities Move toward being an OPEN INSURER The health insurance industry is gradually moving toward a digitally integrated, efficient ecosystem Escalating healthcare costs Increased coverage due to rise in Global average medical trends rate³ Average inflation rate Population Rural penetration Mandatory coverage Employment 8.4% 3.1%² TOP-10 Technology Trends in Health Insurance: 2019 Changing customer expectations Margin pressures New entrants and potential market share erosion Shift to value-based model of care To successfully compete in the long run, there is a need for insurers to To succeed in the future health insurance landscape, insurers need to... ...which would result in an orchestrated, seamless experience for the customer 1 Global Health Expenditure Database, World Health Organization 2 Global Medical Trend Rates report 2018, Aon Hewitt 3 Net annual medical trend rate refers to anticipated percentage increase in medical plan unit costs net of inflation Blockchain for unifying and maintaining data records Artificial intelligence improving operational efficiency A guided-user experience to simplify healthcare journey Chatbots and voice assistants facilitating meaningful customer engagement Mobile enabling provision of core and value-added services Reporting tools for efficient management of workforce health costs Telemedicine transforming provider-payer-client relationship Analytics enabling predictive diagnosis and personalized care IoT devices supporting shift to preventive model of care Stabilize topline by effectively catering to customer expectations Find innovative ways for more effective healthcare delivery Boost bottom-line by improving operational efficiency Blockchain for unifying and maintaining data records Artificial intelligence improving operational efficiency A guided-user experience to simplify healthcare journey Chatbots and voice assistants facilitating meaningful customer engagement Mobile enabling provision of core and value-added services Reporting tools for efficient management of workforce health costs Telemedicine transforming provider-payer-client relationship Analytics enabling predictive diagnosis and personalized care IoT devices supporting shift to preventive model of care Stabilize top line by effectively catering to customer expectations Find innovative ways for more effective healthcare delivery Boost bottom line by improving operational efficiency market dynamics Increasing instances of consolidation within the industry and collaboration with new-entrants Navigate changing market dynamics Copyright ©2018 Capgemini. All rights reserved. www.capgemini.com People matter, results count.

TOP-10 Technology Trends in...8.4% 3.1%² TOP-10 Technology Trends in Health Insurance: 2019 Changing customer expectations Margin pressures New entrants and potential market share

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Page 1: TOP-10 Technology Trends in...8.4% 3.1%² TOP-10 Technology Trends in Health Insurance: 2019 Changing customer expectations Margin pressures New entrants and potential market share

Health insurance premiums are steadily rising

...mainly driven by:

Premiums grew 2.7% annually from 2008-151

The health insurance industry is also witnessing

Cultivate INTELLIGENT INSURER

competencies

Have a DEEP CUSTOMER focus

Bolster DATA-DRIVEN COMPLIANCE

capabilities

Move toward being an OPEN INSURER

The health insurance industry is gradually moving toward a digitally integrated, efficient ecosystem

Escalating healthcare costs Increased coverage due to rise in

Global averagemedical

trends rate³

Average inflation rate

Population

Rural penetration

Mandatorycoverage

Employment

8.4% 3.1%²

TOP-10 Technology Trends in Health Insurance: 2019

Changing customer expectations

Margin pressures

New entrants and potential market

share erosion

Shift to value-based model

of care

To successfully compete in the long run, there is a need for insurers to

To succeed in the future health insurance landscape, insurers need to...

...which would result in an orchestrated, seamless experience for the customer

1 Global Health Expenditure Database, World Health Organization

2 Global Medical Trend Rates report 2018, Aon Hewitt

3 Net annual medical trend rate refers to anticipated percentage increase in medical plan unit costs net of inflation

Blockchain for unifying and maintaining data records

Artificial intelligence improving operational efficiency

A guided-user experience to simplify healthcare journey

Chatbots and voice assistants facilitating meaningful customer engagement

Mobile enabling provision of core and value-added services

Reporting tools for efficient management of workforce health costs

Telemedicine transforming provider-payer-client relationship

Analytics enabling predictive diagnosis and personalized care

IoT devices supporting shift to preventive model of care

Stabilize toplineby effectively catering to customer expectations

Find innovative ways for more effective healthcaredelivery

Boost bottom-line by improving operational efficiency

Blockchain for unifying and maintaining data records

Artificial intelligence improving operational efficiency

A guided-user experience to simplify healthcare journey

Chatbots and voice assistants facilitating meaningful customer engagement

Mobile enabling provision of core and value-added services

Reporting tools for efficient management of workforce health costs

Telemedicine transforming provider-payer-client relationship

Analytics enabling predictive diagnosis and personalized care

IoT devices supporting shift to preventive model of care

Stabilize top lineby effectively catering to customer expectations

Find innovative ways for more effective healthcaredelivery

Boost bottom line by improving operational efficiency

market dynamicsIncreasing instances of consolidation within the industry and collaboration with new-entrants

Navigate changing market dynamics

Copyright ©2018 Capgemini. All rights reserved. www.capgemini.comPeople matter, results count.