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Health insurance premiums are steadily rising
...mainly driven by:
Premiums grew 2.7% annually from 2008-151
The health insurance industry is also witnessing
Cultivate INTELLIGENT INSURER
competencies
Have a DEEP CUSTOMER focus
Bolster DATA-DRIVEN COMPLIANCE
capabilities
Move toward being an OPEN INSURER
The health insurance industry is gradually moving toward a digitally integrated, efficient ecosystem
Escalating healthcare costs Increased coverage due to rise in
Global averagemedical
trends rate³
Average inflation rate
Population
Rural penetration
Mandatorycoverage
Employment
8.4% 3.1%²
TOP-10 Technology Trends in Health Insurance: 2019
Changing customer expectations
Margin pressures
New entrants and potential market
share erosion
Shift to value-based model
of care
To successfully compete in the long run, there is a need for insurers to
To succeed in the future health insurance landscape, insurers need to...
...which would result in an orchestrated, seamless experience for the customer
1 Global Health Expenditure Database, World Health Organization
2 Global Medical Trend Rates report 2018, Aon Hewitt
3 Net annual medical trend rate refers to anticipated percentage increase in medical plan unit costs net of inflation
Blockchain for unifying and maintaining data records
Artificial intelligence improving operational efficiency
A guided-user experience to simplify healthcare journey
Chatbots and voice assistants facilitating meaningful customer engagement
Mobile enabling provision of core and value-added services
Reporting tools for efficient management of workforce health costs
Telemedicine transforming provider-payer-client relationship
Analytics enabling predictive diagnosis and personalized care
IoT devices supporting shift to preventive model of care
Stabilize toplineby effectively catering to customer expectations
Find innovative ways for more effective healthcaredelivery
Boost bottom-line by improving operational efficiency
Blockchain for unifying and maintaining data records
Artificial intelligence improving operational efficiency
A guided-user experience to simplify healthcare journey
Chatbots and voice assistants facilitating meaningful customer engagement
Mobile enabling provision of core and value-added services
Reporting tools for efficient management of workforce health costs
Telemedicine transforming provider-payer-client relationship
Analytics enabling predictive diagnosis and personalized care
IoT devices supporting shift to preventive model of care
Stabilize top lineby effectively catering to customer expectations
Find innovative ways for more effective healthcaredelivery
Boost bottom line by improving operational efficiency
market dynamicsIncreasing instances of consolidation within the industry and collaboration with new-entrants
Navigate changing market dynamics
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